7 3 2025 Update…read more I've been taking my vehicle to Valvoline probably my 10th to 15th trip now and I did not find out recently until last visit that they've been putting 0 to 20 weight in my vehicle when my Vehicles specifications are 0 to 50 weight oil. It even says it on Google and when I inquired the employee about this, he said that their computers states they are required 0 to 20 weight oil but it doesn't make sense (He even showed me). I asked him if there was an extra charge for an upgrade or something so I could make it right and he said no, so why wouldn't they put the recommended oil in a BMW so the engine isn't damaged in the long run? I used to always be happy with Valvoline and I've always taken my vehicle is there but I think it's time to make a change Update 7 3 2025

tim offered great service! Rico took me in last minute right before they closed, friendly guys!…read moremade it so quick and easy

Manager real cool, easy to work with but if your using Groupon, make sure you schedule an…read moreappointment or go In the store and you will get a better deal than what Groupon is offering.

Only place I've ever visited without any complications. Everything quoted was accurate and honest…read more Owner was very kind and pleasant to speak with.

The best repair shop in Houston!! Working on my old truck, replaced so many things and now looks…read morebrand new and feeling great!! Thank you Pollo!!!

From the owner: Since 1999 our auto repair shop has been providing excellent auto repair services in the Houston…read morearea. At Pollo Performance, we are a full-service auto repair shop, auto machine shop, and offer performance work services. When deciding which auto repair shop to trust your vehicle to, trust it with our ASE certified auto technicians that hold over 25 years of experience with bumper-to-bumper vehicles and performance vehicles. We use state-of-the-art equipment to provide you the best quality for your brake repair, transmission repair, engine repair, engine rebuilds, and performance tune-up services. We'll work on all makes and models of cars. Walk in or make an appointment. Either way, we are here to provide you the best auto maintenance! Give us a call or stop by our shop and we'll diagnose your car for no charge!

Took an hour, not 5 minutes. Standard oil change, one person…read morein front of me when I showed up. They're still under there going at it with the impact as I type this. No idea what's going on. I sure hope I don't break down now. What. Will follow up if my truck bricks. Update: turns out there were missing bolts for my skid plate and several were stripped out/broken. So they updated to all new bolts. Nice gesture! However, they informed me of this AFTER doing it, which apparently added a significant amount of time. It's best to tell someone BEFORE you make them sit there for an extra 30 minutes, why you're making them sit there for an extra 30 minutes. Nice customer service, and at the same time, terrible customer service.

I hate leaving a bad review, but this was a really bad experience. We did go on a Saturday (March…read more14th), and there was one car being worked on, and another car behind it. So, we thought we should be out of there in about 30 minutes. It ended up taking two hours. There were 3 employees working. Only one seemed to know what he was doing. He was underneath the car, and commented on the skid plate. He then switched places with another employee while he went to work on the car in the other bay. This employee was asking him questions about what he should be doing, which really made me nervous. No sticker with the mileage that the car should get a new oil change. I imagine it's a pretty decent value for an oil change you aren't worried about, but the experience made me feel nervous. The check engine light came on days afterwards, I know it probably just didn't get reset, but either way. My husband left a review,which was responded to, but he called, was told he would receive a call back, but it's been 3 days, and nothing. I will not be visiting this location again based on wait time and competence.

It is really hard to find a honest mechanic, specially when you are a woman. It seems you take…read moreyour car to the auto shop for one reason and end up getting a lot of other stuff to repair. But, Nick the owner of this auto shop, he is an older Greek guy that will work with you an take the time to explain everything and show you exactly what part needs to be replace it. I recommend this guy for his honesty.

Small, family owned (husband & wife) shop. Trustworthy shop with reasonable prices. Nick is also…read morevery personable. I love having a personal mechanic that knows my car and knows me by name, etc. He's also honest and I've never felt like he was trying to fix something that didn't need to be fixed just to get money, etc. This has been the mechanic that my family and I have used for a few years now. However, I recently noticed that I will stick with Nick only for things like oil changes, tune ups, brakes, etc. I recently had an issue with my radiator/water pump and Nick was hesitant to let me know which one was the issue. He suggested that I go somewhere else to figure out what the issue was then let him know and he'd fix it. I'm like wait, what?! He mentioned that he didn't want to fix one thing and then I still have an issue. So, I respect him for making that call instead of saying "I'll fix both". Overall, I will continue to take my car to him for certain things. He's great at routine maintenance.

I go to get an oil change and my coolant filled eight days later my car makes a noise. I checked…read morethe dipstick and it is bone dry I have to put 3 quarts of oil in and my coolant was low so I refill them myself two weeks later no issue both are still very much full already just one of those could total my engine when I called you at the minimum let them know. Hey y'all aren't even doing your job. They call me a liar and to bring my car in to prove I'm not being a liar. Essentially, what is that gonna do? I've already had to do your job for you. I paid good money for nothing but the stress of making sure my car is all right and to be called a liar

Today's visit was less than remarkable, felt pressured to pay for services NOT related to passing…read moreour state inspection. I was met by a fast talking young man, persistent to sell the only brand of windshield wipers offered at the cost of $40 each (yikes). Lets be clear, my wipers were operational and in good condition before the visit, he advised my vehicle would not pass based on his visual assessment. At this point, I was pressed to purchase the high dollar wipers not wanting to delay a required state inspection. Thanks Jiffy Team for turning a $25 experience into $120 experience. Buyer Beware, Have your game face on when you visit this location you will be summoned to purchase more than you planned. #inspectionhussle Wiper Warrior.

We can always count on these guys to take top notch care of us, they are the ONLY shop that we…read moretrust with our vehicles. My husband's M3 & ATS-V are always done right every time; the hubs goes through a lot of tires, we just drop off his cars & keys and return at a later time for pick-up. My Mercedes receives the same top notch treatment & service. They are reasonable & don't price gauge like other shops in the area. I highly recommend these guys for all of your tire needs; you won't better service anywhere! (and you bet we have looked high & low all over Houston & the Woodlands)

ZERO Stars really should be an option. I NEVER leave a bad review anywhere but my experience with…read morethis shop was bad enough that I feel other people should know before spending their money here. When they make a mistake they take ZERO accountability, ultimately blaming YOU for their mistake. I went in for a tire replacement. I wasn't driving the vehicle that needed the replacement. I took off my wheel/tire and took it to them. Before taking it off I saw and knew my rim had ZERO damage. I even have PICTURES!!!! Then after he replaced my tire I took it to my stranded car and it was then that I noticed my rim was pretty scratched up. My car is a 2025 and these rims are NOT CHEAP so I had to go tell them what they did. I was as calm as a person can be that was wronged . They didn't want to accept that they damaged my rim when I gave them the evidence that my rim was NOT DAMAGED before them yet they still argued and argued with me to no end. DO NOT GO HERE. TERRIBLE SERVICE AND ACCOUNTABILITY. YOU HAVE BEEN WARNED.

Darwin was kind and had lots of patience with me in answering all my questions. I was definitely in…read morelove with the fact that all this great work he can do, can be done where ever I am located with the issues. To me that's valuable service. when you can't move your car to get somewhere and a mobile service can come to your rescue that is valuable, especially when you have children driving. I will definitely be saving this number on speed dial

From the owner: Mobile Mechanic. Auto repair service: oil change brakes and rotors, and calipers, battery swap, and…read morealso do stereo installation for cars under 2015. call now for a estimate or message

Everytime i have come the staff have been very friendly. The service is quite good as well…read moreThere are often specials if you ask about deals or discounts I don't come often but it has always been pleasant

Do NOT bring your car here…read more I paid over $100 for a detailing service, and my car was returned with scratches on my rims that were not there before. This is completely unacceptable for a business that's supposed to take care of your vehicle. When I went back to address the issue, I spoke with the manager, Alex, and the experience only got worse. He was rude, dismissive, and refused to take any responsibility. Even after I showed proof of my rims' condition prior to the service, he continued to deny everything and make excuses, saying they service a lot of cars and this "never happens." The number of cars you handle is not an excuse for damaging someone's property. That's like we all eating chocolate and he gets in reaction and I say "we ate the chocolate nothing happened to us " everybody have different reaction to certain things . vehicle should be treated with care, and when something goes wrong, it should be handled with accountability and respect--neither of which I received. I would never recommend this place to anyone. Save your money and take your car somewhere that actually values its customers and takes responsibility for their work.

Rolando has been my mechanic for 14 years. His work is absolutely amazing & so is his team's. 10/10…read morerecommend.

Clara, Rolando, and their team have earned my return business and word of mouth recommendation…read more They provided honest diagnosis and fair repair costs. The work was completed to my satisfaction and within the time frame that was quoted. I had no idea they did repairs as I thought it was car sales lot, until i was recommended to go and get a quote. I highly recommend this shop for quality affordable work. Thank you to the Loya's team for all your assistance. I am a very satisfied customer. Mucho Gracias :)