DO NOT CHOOSE THIS LOCATION. Negligent Service & Zero Accountability…read more I am extremely disappointed with this Take 5 location. This was my third time using them, but it will absolutely be my last. Their negligence caused immediate mechanical issues with my car (2023 Nissan Altima SL), and management has completely refused to take responsibility. The Incident During my third visit for a routine oil change, the technicians pulled out my air filter and suggested it be replaced. I agreed. Within 20 minutes of driving away, my dashboard lit up like a Christmas tree with warning lights: Check Engine, System Malfunction, ABS, and slip indicators. The Immediate Response & Lack of Knowledge I drove right back to the shop. The technicians clearly did not know what they were doing. * They checked the air filter again and had me rev my engine to 5 RPMs multiple times, which didn't fix it. * I saw a P0101 code on their OBD reader. When I asked about it, they ignored me. * The tech eventually admitted, "I don't know, it could be a sensor," and implied someone else caused it. I reminded him that they were the only ones who had opened my hood. * After speaking to his District Manager, the tech told me it "couldn't be anything serious" and told me to just drive it away, handing me his personal cell number. The Real Diagnosis Uncomfortable with their guesswork, I took my car to a certified Nissan Dealership. Their diagnostic found exactly what went wrong: Debris from the old filter contaminated the Mass Airflow (MAF) sensor during Take 5's replacement, causing it to misread and trigger the system-wide dashboard alerts. Nissan had to pull the sensor, clean it, and reset the codes--leaving me with an unexpected $200 bill. The Claims Runaround When I opened a customer support claim, the local manager didn't even contact me until Day 6. * When I told him Nissan had to fix their mistake, his only response was a dismissive, "And they charged you for that?" * The next morning, he claimed corporate "didn't receive" my emailed receipts and asked me to send them directly to him. * Just hours after sending them, I received a flat denial letter claiming it wasn't their fault that debris from the old filter caused the sensor to misread. Final Verdict Their technician's sloppy handling of my air filter directly caused a sensor failure, and Take 5 used bureaucratic delays just to deny my claim and avoid paying a $200 bill. I have appealed their decision, but I am also filing a formal complaint with the Better Business Bureau (BBB). If you value your vehicle and expect a company to stand behind their work, DO NOT take your car here.

I went in for a simple inspection for my car on Friday, April 10th. The inspection price was…read more$18.70...my card was charged $187.50!!! That was two weeks ago...I have yet to receive my refund. What I did receive when I went back a week later was the run around AND was questioned as to how I noticed the excessive charge?!?!? I was asked 'did your bank call you?' I sat at the location close to an hour waiting on the service tech to contact his area manager as he (the service tech) appeared to push buttons on the ccard machine (even suggesting my card was invalid..lol), to no avail. PER THE DEPARTMENT OF PUBLIC SAFETY (DPS) - THE MAXIMUM STATION FEE FOR A SAFETY & EMISSIONS INSPECTION IS $18.50. SOUNDS LIKE AN ILLEGAL PRACTICE!!!!!!! I see a report ANDDDD complaint to the county tax office AND DPS loading....

7 3 2025 Update…read more I've been taking my vehicle to Valvoline probably my 10th to 15th trip now and I did not find out recently until last visit that they've been putting 0 to 20 weight in my vehicle when my Vehicles specifications are 0 to 50 weight oil. It even says it on Google and when I inquired the employee about this, he said that their computers states they are required 0 to 20 weight oil but it doesn't make sense (He even showed me). I asked him if there was an extra charge for an upgrade or something so I could make it right and he said no, so why wouldn't they put the recommended oil in a BMW so the engine isn't damaged in the long run? I used to always be happy with Valvoline and I've always taken my vehicle is there but I think it's time to make a change Update 7 3 2025

This location has been hit and miss for me. Last time it was horrible weather and I had 4 people…read moreworking on the car and got in & out fast. This time? Bays were empty when I pulled in and the team began descending on my vehicle. This time it was evident they were training one or more new staff. Not a biggie until I see them spending an inordinate amount of time on what appeared to be putting a screw/bolt back in. Never bothered telling me what they were doing, but the struggle under my hood was something to see. Now, I get that oil change places are like movie theaters in that they make a ton more $$ on up-selling accessories than they do the oil changes. What I didn't get is that 3 different people needed to be messing with my BRAND NEW wiper blades with your greasy hands. I finally had to roll down a passenger window to get the nonsense to stop. The $60 quote for my cabin air filter was hilarious! I took 60 seconds to go ahead and order a name brand one off Amazon for 1/3 that price. Do you want us to put air in your tires? No, they read at the exact pressure they're supposed to be, as shown on your report?? Manager appeared irritated that I pulled out my coupon at the end (maybe he just looks that way), but given that I'd had it sitting in the phone the whole time and nobody had ever asked for it? All-in-all a much slower experience than usual combined with a hope that they didn't unbolt something important under my hood.

Manager real cool, easy to work with but if your using Groupon, make sure you schedule an…read moreappointment or go In the store and you will get a better deal than what Groupon is offering.

Called for a quote and the person over t he pine was very rude and condescending. I asked him the…read moreprice of a diagnostic and he decided to get smart, rather than just give the price. Pathetic, Do better.

The best repair shop in Houston!! Working on my old truck, replaced so many things and now looks…read morebrand new and feeling great!! Thank you Pollo!!!

From the owner: Since 1999 our auto repair shop has been providing excellent auto repair services in the Houston…read morearea. At Pollo Performance, we are a full-service auto repair shop, auto machine shop, and offer performance work services. When deciding which auto repair shop to trust your vehicle to, trust it with our ASE certified auto technicians that hold over 25 years of experience with bumper-to-bumper vehicles and performance vehicles. We use state-of-the-art equipment to provide you the best quality for your brake repair, transmission repair, engine repair, engine rebuilds, and performance tune-up services. We'll work on all makes and models of cars. Walk in or make an appointment. Either way, we are here to provide you the best auto maintenance! Give us a call or stop by our shop and we'll diagnose your car for no charge!

Took an hour, not 5 minutes. Standard oil change, one person…read morein front of me when I showed up. They're still under there going at it with the impact as I type this. No idea what's going on. I sure hope I don't break down now. What. Will follow up if my truck bricks. Update: turns out there were missing bolts for my skid plate and several were stripped out/broken. So they updated to all new bolts. Nice gesture! However, they informed me of this AFTER doing it, which apparently added a significant amount of time. It's best to tell someone BEFORE you make them sit there for an extra 30 minutes, why you're making them sit there for an extra 30 minutes. Nice customer service, and at the same time, terrible customer service.

I hate leaving a bad review, but this was a really bad experience. We did go on a Saturday (March…read more14th), and there was one car being worked on, and another car behind it. So, we thought we should be out of there in about 30 minutes. It ended up taking two hours. There were 3 employees working. Only one seemed to know what he was doing. He was underneath the car, and commented on the skid plate. He then switched places with another employee while he went to work on the car in the other bay. This employee was asking him questions about what he should be doing, which really made me nervous. No sticker with the mileage that the car should get a new oil change. I imagine it's a pretty decent value for an oil change you aren't worried about, but the experience made me feel nervous. The check engine light came on days afterwards, I know it probably just didn't get reset, but either way. My husband left a review,which was responded to, but he called, was told he would receive a call back, but it's been 3 days, and nothing. I will not be visiting this location again based on wait time and competence.

It is really hard to find a honest mechanic, specially when you are a woman. It seems you take…read moreyour car to the auto shop for one reason and end up getting a lot of other stuff to repair. But, Nick the owner of this auto shop, he is an older Greek guy that will work with you an take the time to explain everything and show you exactly what part needs to be replace it. I recommend this guy for his honesty.

Small, family owned (husband & wife) shop. Trustworthy shop with reasonable prices. Nick is also…read morevery personable. I love having a personal mechanic that knows my car and knows me by name, etc. He's also honest and I've never felt like he was trying to fix something that didn't need to be fixed just to get money, etc. This has been the mechanic that my family and I have used for a few years now. However, I recently noticed that I will stick with Nick only for things like oil changes, tune ups, brakes, etc. I recently had an issue with my radiator/water pump and Nick was hesitant to let me know which one was the issue. He suggested that I go somewhere else to figure out what the issue was then let him know and he'd fix it. I'm like wait, what?! He mentioned that he didn't want to fix one thing and then I still have an issue. So, I respect him for making that call instead of saying "I'll fix both". Overall, I will continue to take my car to him for certain things. He's great at routine maintenance.

I've tried several times to meet w Jesse (spelling?) to simply get a chip in my windshield…read morerepaired. Another employee this past Sunday (Jesse wasn't working on Sunday) said he could repair it but that he wasn't as good as Jesse at doing such and asked that I come back this week. Well I'm here this morning at 945am on 7/28 and was told by another employee that Jesse is in a meeting, and is tied up, until 1pm and to come back then. Well I've got a job too, and chasing Jesse around to fix a chip in my windshield isn't one of them. I'll never be back to this store again, for anything, they simply don't want the business! I'll find another business that fixes chips in windshields and is eager to do so.

Sean and Cam were amazing. Sean repaired everything I needed in a quickly, he did not pressure me…read moreinto buying anything. Even fixed things I didn't go in for which I greatly appreciate. Cam notified me about info on my car that I needed to know which was very helpful. Due to these two guys, I will def be coming back to this location. By far best Jiffy Lube location I have been too.

Darwin was kind and had lots of patience with me in answering all my questions. I was definitely in…read morelove with the fact that all this great work he can do, can be done where ever I am located with the issues. To me that's valuable service. when you can't move your car to get somewhere and a mobile service can come to your rescue that is valuable, especially when you have children driving. I will definitely be saving this number on speed dial

From the owner: Mobile Mechanic. Auto repair service: oil change brakes and rotors, and calipers, battery swap, and…read morealso do stereo installation for cars under 2015. call now for a estimate or message

Horrible service & corrupt ownership! Went in for a routine oil change & somehow ended up w/ over…read more$2,000 in damages because they fucked up!! AND THEN they tried to refuse to give me MY TRUCK THAT I OWN!! DO NOT GO HERE!!!

Do NOT bring your car here…read more I paid over $100 for a detailing service, and my car was returned with scratches on my rims that were not there before. This is completely unacceptable for a business that's supposed to take care of your vehicle. When I went back to address the issue, I spoke with the manager, Alex, and the experience only got worse. He was rude, dismissive, and refused to take any responsibility. Even after I showed proof of my rims' condition prior to the service, he continued to deny everything and make excuses, saying they service a lot of cars and this "never happens." The number of cars you handle is not an excuse for damaging someone's property. That's like we all eating chocolate and he gets in reaction and I say "we ate the chocolate nothing happened to us " everybody have different reaction to certain things . vehicle should be treated with care, and when something goes wrong, it should be handled with accountability and respect--neither of which I received. I would never recommend this place to anyone. Save your money and take your car somewhere that actually values its customers and takes responsibility for their work.

Extremely friendly and helpful. They don't specialize in foreign cars, but have twice helped me…read morewith my Alfa Romeo. Really great people!

Rolando has been my mechanic for 14 years. His work is absolutely amazing & so is his team's. 10/10…read morerecommend.