I've been taking my car to this shop for the past 5 years now and I would let anyone else touch my…read morecar. The mechanics are trustworthy, reliable and not over priced. Appreciate all their work

Fast efficient kind and respectable I'm new to El Paso and…read morefound this place from an employee from take 5 oil I'm really glad I found a reliable automotive shop

Mr. Joshua Hernandez, thank you and your professional and dedicated team for taking care of my…read morevehicle 2 days in a row. You and your team are committed to excellence in customer service. What I appreciate the most is how transparent you and your team are--open and honest. True service and respect sells itself. With your tenacity and unwavering service to your customers, you'll be in business for a long time. Lastly, I'm impressed with how well your mechanic shop is maintained and clean. -Shaun

I usually do not look forward to getting an oil changed for my vehicle. I really like to go to my…read moredealership but they are quite a distance away and don't have the hours that work with my schedule. Jiffy Lube opened up across the road from me and I decided to give them a try. They used Penzoil Platinum which is good for my vehicle. They replaced the oil filter, and told me the air filter needed to be replaced and showed it to me. They were running opening specials and I saved $30.00 which is great. My total for 5.50 qt of signature synthetic oil, the oil filter and the air filter was $118.09 after the discount and the adding on of taxes. The best part is they had me in and out in about 30 minutes. The waiting area is very nice and had a Keurig with various pods, as well as a fridge with bottles of water, complementary. One more task checked off my to do list!

My car inspection process was expeditious and seamless…read more Thank you, Juan and team! R/ Tony Oby

There is no air conditioning in the lobby and you have to sit outside in the heat and wait for your…read morecar. It feels like a sauna inside. They will not let a handicapped person on a cane walk thru the Bay Area to the lobby. You have to walk around the building and then when you get to the entrance, surprise, no air inside! By the time they were finished with my car I felt like I was having a heat stroke. I will NEVER return to this place again. They are very slow as well.

I had my state inspection done here and had the fuel inspection service. For small carcares…read moreservices and fast service, you need to try this place out. Great and friendly service.

I called to see if I could get an inspection for my car, and without hesitation the gentleman on…read morethe phone said yes. We called a couple of service centers, but was told depending on how many cars were ahead of mine and given a number of unnecessary comments although they could have been useful if I had a time sensitive constraint. But I did not. My daughter and I arrived about an hour later to Master Care Lube and Tune and our car was immediately seen. They have multiple car bays so oil changes take place while other car services take place in a separate bay. The inspection was done in less than 15 minutes we were on our way. We happen to be driving through and came from a much larger metropolitan area so the cost was considerably less than what we were accustomed. In our opinion, the cost along with the fast efficient service was graciously appreciated.

Went iss here because our brakes were squeaky plus I needed an oil change. Turns out the brakes…read morewere fine! They did an excellent job charging the oil and very reasonably priced. Bobby is excellent to with with. Definitely recommend this one!!

It is unfortunate that I am having to write this…read more On June 25, 2025, I had service done at this Brakemasters location on my Land Rover. They replaced the harmonic balancer, idler pulley, serpentine belt, and performed an oil change. On August 27, 2025, my car stalled out with no power and had to be towed back. That Friday morning, the shop told me they could not figure it out and asked me to tow it elsewhere. I did. The new mechanic immediately discovered that when Brakemasters replaced the harmonic balancer, the repair had not been done correctly--the bolt could literally be removed by hand. This caused the part to slip, leading to catastrophic engine damage. I attempted to resolve this directly with the store. I spoke with Curtis, who was dismissive, rude, and adamant that no mistake had been made. On September 2, 2025, I reached out to corporate and spoke with Christian Smith, who returned my call on September 3. He apologized, explained in detail what had happened, and admitted liability. He assured me Brakemasters would "make this right" and that my engine would be replaced either through their corporate account or insurance. Unfortunately, Brakemasters opted to turn this over to Nationwide Insurance, which now wants to total my car. That option does not make me whole--it leaves me without a vehicle and does not even cover the payoff balance. On September 9, I again contacted Christian, making it clear that a payout would not resolve this issue and that I simply needed the repair done. Since then, corporate has completely ghosted me. On September 11, Nationwide informed me that Brakemasters would no longer respond or engage with me and that they would only "settle" through insurance. To this day, Brakemasters has not refunded the money I paid for the faulty repair, nor have they taken responsibility for correcting the damage their negligence caused. My car has now been sitting at another mechanic's shop for over three weeks. This is not how you fix a mistake. This is not ethical business practice. I did not want to post negatively, but I've been forced to. This matter is being reported to the Better Business Bureau, the Arizona Attorney General, and the Texas Attorney General. It is astounding to me that a company can cause this kind of damage, openly admit fault, then abandon the customer entirely. Brakemasters has done nothing to make this right.

On our cross-country run, we pulled into Oil Changers just to make sure everything under the hood…read morewas still holding steady. The crew came right out, checked our oil, made sure we were good to keep rolling, and didn't charge us a dime for it. Fast, honest, and helpful -- exactly what you hope to find when you're far from home and living out of a vehicle. Great people, great service, and a stop we're grateful we made. Five stars all the way.

I'll admit I was a couple of months overdue on my oil change and decided to drive from San Antonio…read moreto El Paso. Before heading back ( with my oil change reminder light on) I decided to stop by Oil Changers to get the maintenance done. I had one car in front of me and had a very short wait. One of the nice gentleman came over and asked me what I needed and gave me an estimate. Being a female I always feel like I'm being upsold at every garage but here they suggested services but weren't overly pushy. My oil change was quick and they even filled my tires. Overall they had great friendly service! Pro-tip: check their website for coupons

Clienta Contenta Y Agradecida Con Los Servicio.Personal muy Amables…read more Precios Razonables . Y Flexibles Siempre Tratan de Ayudarte de la Mejor Manera Posible..Gracias x Sus Servicios

Christian is the man. He had a tire for me when nobody else did. they were super friendly and…read moreaffordable. $115! thanks

Terrible customer service. I know what I say might be controversial, however as a Spanish speaker…read moremyself I do have some expectations that whomever is at the front desk be bilingual. Meaning also speak English. My husband went in and couldn't communicate with the person at the desk and had to speak in his best Spanish. But excuse me, the other person needs to also try. The auto center worker seems like he only mumbles and grunts. He kept saying something and walking away. We had no idea what he was talking about. We checked on the vehicle later to see how it was coming along and noticed it had been moved from the original parking space so we thought it was done. WRONG...when we asked if it was ready a guy said, "oh it needs a lift." and just kept walking. One guy said oh no I don't answer questions I only take your money. The workers have no sense of customer service or communication skills at all. They walked directly in-front of me as I'm trying to exit with a cart full of groceries and apparently can't say excuse me. I finally just pushed my cart through them. I don't have to be polite if you don't have any manners and can't bother yourself to be courteous. This is why Discount is so popular. They get the job done quick and are very attentive. Never coming back here.

I have used Walmart auto care centers for years. And now the new one is open at Paseo Del Norte in…read moreWest El Paso at IH-10 and Artcraft, and this Auto care department is well run. I had multiple contacts with personnel getting new tires ordered and put on, and balancing. Also other items worked on. Shout out to manager Sergio for overseeing a situation I had and he resolved immediately to my benefit. I will continue to use and the warranty work will be good at any Walmart Auto Care Center. As I got new warranted tires that require rotation and balancing that is a plus because I travel a lot.

This is my second or third time here. Service has been great…read more The first time I came to get a state inspection and they made some recommendations for the vehicle. It was worth it and you're not paying dealer prices. Also, this was for an older vehicle. What really surprised me the safety inspection was $11 which is much cheaper than I paid at my usual place. I'm definitely coming back here for this.

Hello, I had a previous review about being charged $195.00 for my oil change for my 2014 E350 last…read moreweek. I had to go get a state inspection and went back to Oil Changers. I checked my last oil change with them, and it was $135.00. You overcharged me for extra oil. My vehicle is 6.9 quarts, and you charged for 8 quarts. Again, send this off to management. They did not do a thing.