I've been taking my car to this shop for the past 5 years now and I would let anyone else touch my…read morecar. The mechanics are trustworthy, reliable and not over priced. Appreciate all their work

Fast efficient kind and respectable I'm new to El Paso and…read morefound this place from an employee from take 5 oil I'm really glad I found a reliable automotive shop

My car inspection process was expeditious and seamless…read more Thank you, Juan and team! R/ Tony Oby

There is no air conditioning in the lobby and you have to sit outside in the heat and wait for your…read morecar. It feels like a sauna inside. They will not let a handicapped person on a cane walk thru the Bay Area to the lobby. You have to walk around the building and then when you get to the entrance, surprise, no air inside! By the time they were finished with my car I felt like I was having a heat stroke. I will NEVER return to this place again. They are very slow as well.

I had my state inspection done here and had the fuel inspection service. For small carcares…read moreservices and fast service, you need to try this place out. Great and friendly service.

I called to see if I could get an inspection for my car, and without hesitation the gentleman on…read morethe phone said yes. We called a couple of service centers, but was told depending on how many cars were ahead of mine and given a number of unnecessary comments although they could have been useful if I had a time sensitive constraint. But I did not. My daughter and I arrived about an hour later to Master Care Lube and Tune and our car was immediately seen. They have multiple car bays so oil changes take place while other car services take place in a separate bay. The inspection was done in less than 15 minutes we were on our way. We happen to be driving through and came from a much larger metropolitan area so the cost was considerably less than what we were accustomed. In our opinion, the cost along with the fast efficient service was graciously appreciated.

Went iss here because our brakes were squeaky plus I needed an oil change. Turns out the brakes…read morewere fine! They did an excellent job charging the oil and very reasonably priced. Bobby is excellent to with with. Definitely recommend this one!!

It is unfortunate that I am having to write this…read more On June 25, 2025, I had service done at this Brakemasters location on my Land Rover. They replaced the harmonic balancer, idler pulley, serpentine belt, and performed an oil change. On August 27, 2025, my car stalled out with no power and had to be towed back. That Friday morning, the shop told me they could not figure it out and asked me to tow it elsewhere. I did. The new mechanic immediately discovered that when Brakemasters replaced the harmonic balancer, the repair had not been done correctly--the bolt could literally be removed by hand. This caused the part to slip, leading to catastrophic engine damage. I attempted to resolve this directly with the store. I spoke with Curtis, who was dismissive, rude, and adamant that no mistake had been made. On September 2, 2025, I reached out to corporate and spoke with Christian Smith, who returned my call on September 3. He apologized, explained in detail what had happened, and admitted liability. He assured me Brakemasters would "make this right" and that my engine would be replaced either through their corporate account or insurance. Unfortunately, Brakemasters opted to turn this over to Nationwide Insurance, which now wants to total my car. That option does not make me whole--it leaves me without a vehicle and does not even cover the payoff balance. On September 9, I again contacted Christian, making it clear that a payout would not resolve this issue and that I simply needed the repair done. Since then, corporate has completely ghosted me. On September 11, Nationwide informed me that Brakemasters would no longer respond or engage with me and that they would only "settle" through insurance. To this day, Brakemasters has not refunded the money I paid for the faulty repair, nor have they taken responsibility for correcting the damage their negligence caused. My car has now been sitting at another mechanic's shop for over three weeks. This is not how you fix a mistake. This is not ethical business practice. I did not want to post negatively, but I've been forced to. This matter is being reported to the Better Business Bureau, the Arizona Attorney General, and the Texas Attorney General. It is astounding to me that a company can cause this kind of damage, openly admit fault, then abandon the customer entirely. Brakemasters has done nothing to make this right.

On our cross-country run, we pulled into Oil Changers just to make sure everything under the hood…read morewas still holding steady. The crew came right out, checked our oil, made sure we were good to keep rolling, and didn't charge us a dime for it. Fast, honest, and helpful -- exactly what you hope to find when you're far from home and living out of a vehicle. Great people, great service, and a stop we're grateful we made. Five stars all the way.

I'll admit I was a couple of months overdue on my oil change and decided to drive from San Antonio…read moreto El Paso. Before heading back ( with my oil change reminder light on) I decided to stop by Oil Changers to get the maintenance done. I had one car in front of me and had a very short wait. One of the nice gentleman came over and asked me what I needed and gave me an estimate. Being a female I always feel like I'm being upsold at every garage but here they suggested services but weren't overly pushy. My oil change was quick and they even filled my tires. Overall they had great friendly service! Pro-tip: check their website for coupons

Clienta Contenta Y Agradecida Con Los Servicio.Personal muy Amables…read more Precios Razonables . Y Flexibles Siempre Tratan de Ayudarte de la Mejor Manera Posible..Gracias x Sus Servicios

Christian is the man. He had a tire for me when nobody else did. they were super friendly and…read moreaffordable. $115! thanks

Terrible customer service. I know what I say might be controversial, however as a Spanish speaker…read moremyself I do have some expectations that whomever is at the front desk be bilingual. Meaning also speak English. My husband went in and couldn't communicate with the person at the desk and had to speak in his best Spanish. But excuse me, the other person needs to also try. The auto center worker seems like he only mumbles and grunts. He kept saying something and walking away. We had no idea what he was talking about. We checked on the vehicle later to see how it was coming along and noticed it had been moved from the original parking space so we thought it was done. WRONG...when we asked if it was ready a guy said, "oh it needs a lift." and just kept walking. One guy said oh no I don't answer questions I only take your money. The workers have no sense of customer service or communication skills at all. They walked directly in-front of me as I'm trying to exit with a cart full of groceries and apparently can't say excuse me. I finally just pushed my cart through them. I don't have to be polite if you don't have any manners and can't bother yourself to be courteous. This is why Discount is so popular. They get the job done quick and are very attentive. Never coming back here.

I have used Walmart auto care centers for years. And now the new one is open at Paseo Del Norte in…read moreWest El Paso at IH-10 and Artcraft, and this Auto care department is well run. I had multiple contacts with personnel getting new tires ordered and put on, and balancing. Also other items worked on. Shout out to manager Sergio for overseeing a situation I had and he resolved immediately to my benefit. I will continue to use and the warranty work will be good at any Walmart Auto Care Center. As I got new warranted tires that require rotation and balancing that is a plus because I travel a lot.

Overcharged and refused to honor what they quoted me. Short version, they overcharged $10 dollars,…read morerefused to budge, seems they cared more of the $10 dollars than a customer. For me, it was a matter of principal, not the $10 dollars. If you say something, then you need to honor it. Long version: I don't normally go to oil change places but been in a time crunch lately and car needed one urgently. Saw they had this place with $20 off. The price is $52.99 up to 5qt and then extra for each quart. In this case, it was $7.99. I figured around $67 after taxes without the $20 discount and around $45 with the discount. Well, they have a shop service fee of $3.99 which they didn't disclose, which is fine, most places do, so that would've put me at around $50 tops. Not the cheapest but not overly priced seeing as I was saving some time. The customer service was amazing and provided me with all the info. Then, as all shops do, they began offering extra services. One was the cabin filter, which they quoted at around $42 dollars. I know for a fact I can get cheap ones at Amazon for $10 bucks, so I declined. So he came back with another $20 off so it'd sit around $22. I was really happy with all the service so I figured I'd give him the upsell and figured after going to AutoZone in traffic, it was worth it, especially since they were so doing so great. I'd figure I'd end up around $70-$75, and for the great service it was worth it. It did cross my mind, $40 off, that's hard to believe, well it was. As you can see by the picture, oil change was $52.99, service charge $3.99, extra oil $7.99, then cabin filter at $42.99. That was a grand total of 107.96. Then, 2 discounts, $20 off the oil but only $10 off the cabin filter. Then I checked out the model and it was the one I had seen in Amazon for $9.41, so it was going to be 3x as much. I figured it was a mistake, asked the guy and he tried to explain how it was correct and after I explained to him the math, he was still refusing, saying it was correct. I went to a Jiffy Lube 2 minutes away last year, not as good customer service (not bad but just not as good) but they honored their prices and I even got a bit more of a discount an inconvenience unrelated to the work on the car. Needless to say, it's highly unlikely that I will come back here. It was a matter of principle, not the money. But clearly, they cared more about the $10 dollars and not acknowledging that they messed up. Or even, that they thought they could do $40 off and they couldn't so it was only $30, but they didn't even admin that. I was prepared to come here whenever I was busy and even recommend it, as it wasn't a bad deal with the discount. If someone asked me, I'd say, take your chances but whatever you do, check your bill and ask for a breakdown of the prices before you pay. I'd rather go to Jiffy Lube, pay a few extra bucks knowing that I'm going to pay them.

Great customer service! They were very transparent through the whole process. I will definitely…read morecome back again.

This is my second or third time here. Service has been great…read more The first time I came to get a state inspection and they made some recommendations for the vehicle. It was worth it and you're not paying dealer prices. Also, this was for an older vehicle. What really surprised me the safety inspection was $11 which is much cheaper than I paid at my usual place. I'm definitely coming back here for this.

Hello, I had a previous review about being charged $195.00 for my oil change for my 2014 E350 last…read moreweek. I had to go get a state inspection and went back to Oil Changers. I checked my last oil change with them, and it was $135.00. You overcharged me for extra oil. My vehicle is 6.9 quarts, and you charged for 8 quarts. Again, send this off to management. They did not do a thing.