Good morning. This review is in reference to yesterday about 12:30p. I didn't have in my plans to…read morestop here btw. I was out this way (lunch date) n and had a flat about a mile away. I was frantic to say the least considering I live at 385/Riverdale. Well, I made to this location, pulled into the lot n by then it was fully flat. A guy saw me and came out to meet me n I explained I had run over a rock!!!!‍ He preceded to tell me to pull to a bay n then he checked it out, put air in it but we both heard the air coming back out. He then said hold on let me get someone else. He brought a guy out who bent down n found the leak and to my already bad day said it was in the side wall. Yikes. But they said we got you. You be ok. The guy took off my bad tire n put on my donut, mind u I'd just bought the vehicle a month ago. So yea, I'm a lil nervous. These two gentlemen Mike & Gabe were attentive, calm and most friendly in my time of need. I made it home on the donut. Lollol. I wanted to Thank these guys, but they wouldn't take any token of my appreciation which further made my day. So though I didn't have service this time I won't forget for future choices in my automotive needs. Kudos to these fellows n the mgmt that hired them. . I'm always preaching, "if you can't be anything else, BE KIND".

They've been maintaining my 20-year-old truck beautifully since maybe 2012. Sometime in 2021-22…read morethey did a complete brake overhaul--a flush, new rotors, pads, etc. I've NEVER had a complaint about their work, they're very competent and competitively priced. Here's the problem--they do a routine inspection checking all the fluids, brake pads, tires, alignment, etc., but the last time I was there, less than 18 months and 7,000 miles after my complete brake job, their "inspector" reported that my brake fluid was SHOT, and needed to be flushed. He even furnished a picture of the test strip he supposedly used. Remembering that they had just done all of that work on my previous visit, I declined the unnecessary service, and just had them change the oil, rotate the tires, and replace a belt. When I asked the manager, WTF? He stood by the technician's report and even "postured" a little like he was daring me to question it. I just rolled my eyes and walked away. He knew he was busted. I've attached the pictures they sent me. One end of the test strip is for coolant, the other is for brake fluid. The "technician" swapped in a bad brake fluid test strip from some other car for his photograph. I took the vehicle home, bought a GOOD brake fluid testing unit online. It arrived the next day, and showed that my brake fluid was like new. I checked it again last week (July 2025), it's still in great shape. I drive It less than 5,000 miles a year and it stays in a very well insulated garage. I could tell you about the time they stripped the threads on my oil drain plug, and how it leaked all over my spotless garage floor on Christmas Eve. Or how they sent me pictures of oil leaking out of the pan (I delayed having this repair done and it magically cured itself!) Or the time they replaced my spark plugs twice within a 20,000 mile period (because I wasn't paying attention and said to go ahead and do it) --but all of that is water under the bridge. So basically, in May of 2024, a tech and his manager both tried to trick me into paying for an unnecessary brake flush. Not the first time they had tried something like this, but it was the first time I noticed. I see the reviews since then seem to have declined, as well. Maybe I'm not alone? Not a very Christian thing to do, IMO. I read a Book once that said it's against the rules to violate or misrepresent the "name, image, and likeness" of the Almighty. Somebody will have to answer for that someday. Not my place, not my problem. I'm selling the old truck soon anyway, won't be going back to CBA. It's a shame, because like I said, they did very good work for me, they did it fast, and were very polite.

So unfortunate that I'm leaving this cause I like to always give praises to our working force out…read morethere. I have a brand new vehicle and only taken it here for my oil changes rather than driving all the way to the dealership for a free one. The first time I took it in the guys were great and friendly. However I notice they don't pay much attention that my vehicle was brand new and still told me I needed a tire rotation because they input the wrong mileage. This second time they actually stripped the screws for my skid plate and basically told us we needed to get new ones because they broke them and had no replacements. Fortunately they "found" two screws laying around so my skid plate is being held by 2 rather than 4. Like I said it's very unfortunate as this is only my vehicle's second oil change and things are already broken and have to be replaced by us.

Excellent service. Everyone was very professional. Brandon was our lead technician. He was…read moreprofessional and knowledgeable. Brandon guided us through the entire service. In will definitely return!

We've taken everything to these guys, from lifted SUVS to lowered cars. Japanese, Euro, or…read moreAmerican, modified or stock. They do everything the right way, the first time. No insane fees or labor costs- just good, honest work. By far the best part is the communication. If you call them, someone who knows cars answers (and they always pick up the phone) . No relaying information with a receptionist, they'll tell you what's happening, how their doing it, and when it'll be done. I recommend anyone, with any car, to Collierville Imports (Collierville Import Repair).

A Zero. Update. They've tried to upsell me twice during my oil changes. 1) supposedly an engine…read morecoolant leak. Nope per my other mechanic. 2) bad engine mounts. Nope per my other mechanic. And to top it off, they half-assed reinstalling the vehicle's body protector underneath. They used plastic ties or none at all instead of correct fasteners. It actually was dragging on the concrete after an oil changes. Won't ever go back.

I had Cecil's check the brakes on my 2003 Sonoma truck. They could have sold me a brake job but…read moresaid that the brakes were ok to come back in a few thousand miles! they did a complete fluid change on my 2019 4Runner, trans, front and rear differential and transfer case, got it back the same day and $200 less than the dealer. Friendly guys, felt I was treated well

Excellent business for any car repair. Knowledgeable and fair. They don't rip you off.read more

Fast and friendly staff. Great job team! I asked for them to check if there was an oil leak which…read morethey had no problem with b

Boys killed it, Corterrius was the man! Quick, honest, polite. Literally left another store across…read morethe street after chatting with him on the phone

Great service and knowledgeable staff. Good value with commonsensical recommendations.read more

I got a flat tire from one of the may great roads in Memphis and tried to to go jnto Gateway and…read moresee if they could help and was told it would be at least two weeks before they could get my needed tire in? Ridiculous I went to another local shop who said it would be 3 days max

It's ok. Good serviceable place, maybe won't screw you over the other places, good quality, ok…read morevalue, ok service.

Wish I would have trusted the reviews before coming here. Came here for convenience but they…read moreobviously took shortcuts to try & resolve my problem. They terribly overcharged initially to charge up my AC and put freeon in it, then a week later my same issue occurred and what seemed like should have been covered by the warranty from the initial visit was not at all covered. Tried to charge me again for "an inspection" a week after already "fixing my problem" and only removed the charge because I brought up that I was essentially getting double charged for that. As it always goes, what seems cheap initially will always end up costing more. Their supervisor, Mike, is pretty arrogant, not friendly at all. Kind of a pain to work with.

I've been coming to this oil change and tire shop since 2013/2014 and steadily, for all of my cars…read moresince 2017 when we moved in to our home nearby. Since my father owns an auto shop back up North, I always come in with a set of very specific instructions, especially when it comes to my oil changes. Each one of my cars has a specific set of instructions I want followed because each one has its own little finicky things. Lucas first, don't top off fluids except washer fluid, only use manual tools and not drills, etc. the guys who work here have ALWAYS abided by my instructions without hesitation. They don't ever make me feel like a nuisance or burden and are always very polite and professional. Today was no different. Nick worked on my Mercedes to get my oil change done and then Derek worked on my new tire installation. Between the pleasant conversations, not ever trying to rip me off because I'm a female, and their overall politeness and ability to work on my cars the way I want them to, I will continue coming back year after year and bringing all of my cars here ranging from the more normal ones to the imports. They do have a pretty high turnover rate of workers, so just as I get to know one set of them, a new set arrives, but every single set of guys has been very helpful and respectful. I would absolutely recommend this shop, ESPECIALLY to females, because they won't try to rip you off like most shops around here will try to do just because they think you don't know what you're talking about and are an easy target. I also always bring in my own oil and filters (and even my own tires) and they have no issues using MY equipment, which many shops in the area will refuse to do. If you're hesitant, don't be. If you're also a female and are worried about someone trying to pull a fast one on you, trust me this shop won't even try it.

I'm definitely moving my business to Express Oil. They were friendly and professional. They…read moreexplained my service and recommended other services that my car needed that they could do during my oil change.

It's ok, good for tire replacement that's about it. Ok service, ok quality, ok value.read more

If you are a single woman, do not come here. The employee representative has a serious price…read moregouging issue. When I first came in for an oil change and two tires, I was quoted $499. When I came back for a simple tune-up, I was told it would be $148. However, when I returned yesterday, I was suddenly quoted $1,500, which is outrageous for a tune-up on a 2015 Beetle. He never clearly explained the cost of the spark plugs--likely because he knew they wouldn't add up to that price. Instead, he tried to upsell a fuel system cleaning for $774. Again, I only came in for a basic tune-up. I later went to AutoZone in Collierville, where a representative named Caleb told me the parts for a tune-up would cost about $85 plus labor, and he even helped me find a discount. Do not go to Firestone. They take advantage of women who may not be familiar with car maintenance. If you do go, make sure you bring someone experienced with vehicles, or you may end up overpaying for basic services like tires and tune-ups.

Incorrect diagnosis that cost me time and money. I trusted their recommendation and ended up paying…read morefor repairs that didn't fix anything. The real issue was identified and fixed elsewhere. They refused to make it right. I would not recommend this shop.

Taking advantage of a 70+ year old is just WRONG!!!…read more After 2 months in the shop, for shock repair, then a 'water pump', I've wondered where my father's 1963 Ford was. Guess it's being used as a daily driver. Don't tell me you are 'test driving' the car when you are picking up children from school. (that's not my father driving nor my nieces or nephews either) Unjustifiable.