I, along with 11 of my friends went on a 7 days trip of Eastern Provinces of Canada on 25th August 2025 with Taipan Tours from Toronto. It was very enjoyable, full of knowledge and sightseeing trip. Our tour guide, Mr. Richard Chan, is a knowledgeable person. He contacted tour with great efficiency. He explained each and every city / site very nicely. We requested him to give adjoining rooms for the group so that we may enjoy our evenings too. He did so. Thanks to him for 6 beautiful evenings, we friends, enjoyed together. I came to know that he usually accompany trips to Europe. Me & friends made our mind to go to Europe tour in which he will be a guide. May God give him success in his profession Jim driven the bus very skillfully. He was a not a good driver but also a gentleman. Thanks to Tai Pan Tours for arranging such wonderful tours. Dr. Devinder Dhillon & accompanying friends. read more

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My friend and I just completed our 7 day Eastern Canada tour. Daniel To is a very knowledgeable tour guide, and always happy to help! Never a dull moment with him and he the kept the trip very interesting. Amazing service and the itinerary was awesome! I have never seen a tourist guide as enthusiastic and as hard working as Daniel To. Not an easy task to plan a trip with 50 people on board and execute seamlessly! Well done Daniel To! Said, our driver is an excellent and friendly driver! It's our second time having him as our tour driver and always managed to take us to our destination safely and on time! Well done Said! read more

Our 3-day Toronto-Montreal-Quebec City trip was the worst tour I've ever taken. Unsafe driver, rude tour guide, and zero customer care from start to finish. read more

My friend and I took the 9 day's Germany, Austria and Switzerland tour April 30 to May 8, 2025 . We had an amazing time during our trip. Our tour guide Mr. Richard Chan is excellent, organize and knowledgeable. All the people that joined this trip are punctual and friendly so it was great and stress free. I will take another trip and I'm hoping that it will be Richard again. read more

Steve (driver) and Nemo (tour guide) did an excellent job organizing and executing our tours and itineraries. Overall it was a wonderful experience touring Eastern Canada for a total of 7 days. The hotel options were really good. Comfortable, clean with good amenities. The tour is well worth the money you pay for. The extra food options combined with the excursions are good though you can opt out in some esp the lunch and dinner offerings. With tours like this, always prepare a little extra budget for these kind of expenses. It's part of the overall experience. Bus rides are long which is expected! I don't know why people doing reviews complain about that. It's a road trip! I would recommend this tour for people who wants a no frills, stress free travel. The bus will drop you off at the heart of each location. Not worrying about navigating through unfamiliar places, looking for parking etc is enough advantage to book your next guided trip with Taipan tours. Our bus was pretty new as well. They discourage you from using the toilet but they do enough rest stops along the way that you wouldn't have to go use the bus washroom. Only for emergencies. Again, Nemo was an amazing tour guide, kind, patient and very accommodating. She promptly answers all your questions. Very knowledgable of all the routes. Steve is an awesomel driver, always happy and enthusiastic. Happy to have been guided by these 2 wonderful people. Taipan tours gets a 5 star and I would definitely book with them again! read more

Tai Pan Tours - Taipan Tours - 7 day Eastern Canada. The Maritimes. - Travel Services Near Me - Scarborough, Ontario

I travelled on June 15 to 17, 2024 three day trip to Ottawa, Montreal and Quebec, I booked the ticket with my American Express two times it didn't work and third time I used visa card and I got the confirmation. Upon checking they took the payment 3 times and I am keep calling them 3-4 weeks and there is no proper response for the refund. Worst cheating company taking payment 3-4 time and not refunding properly. I celled 10-12 times and emailed still no response for refund. Zero Customer Service read more

I just finished an 8 day tour to Cuba with a friend (Varadero and a day in Havana) with Taipan tours . It would have been a good experience if only we are Cantonese/Mandarin speakers but unfortunately we are not. There's only five of us who are English speaking so the whole tour was concentrated mostly (97%) on the Chinese clients. We paid the tour guide $130 US but he barely say something in English though he tried as he knows me and the English speaking people are well travelled and easily adoptable. Jeff was our guide. He is nice but he can't control his own people. Whenever we go for a day tour, me and my English speaking friends are lining up for the bus, the Chinese clients push us or they ran in front of us well in fact we are the first on the line. This happens every time we are waiting for the bus. Secondly, on the buffet table. Every meal, they take all the nice fruits like the fresh mangoes and papayas as if there's no tomorrow or no other clients beside them. Please orient your clients during orientation day to have a bit of considerations for other clients of the hotel/resort. We all pay the same money. Thirdly, on the night before we go to the airport when we are taking our luggage at the luggage room, this Chinese guy pushed me aside because he wants to get his luggage first. He argued that he was there before me. I was there before him, even the porter said I was there first. I did let him go first . Another lady that was seated right beside me , on the way to Cuba, whose husband talked the whole three hour flight, ran and pushed me too. I was pissed the way they treated me and kind of utter "you people have no manners". I'm sorry, I should have not said that but this pushing thing happens many times and it doesn't matter if they are old, young, men or women. I don't understand why they are always pushing or elbowing . All the five of us experienced the pushing thing. I have a lot of Chinese staffs (Cantonese, Mandarin and Taiwanese) and understand the Chinese culture but please if we are in a foreign land, we should learn how to respect others especially we all come from the same flight and going to the same tour. The bus is not going to leave with out you. Please learn to be patient and be considerate to others. One last thing, they have a habit of reserving all the seats for their friends and families. Taipan tours, kindly teach your Chinese clients about customer service, patience, consideration, empathy, humbleness, etc. I know it's not gonna happen overtime but keep ingraining them. read more

Nemo is the tour guide during our trip she did a really good job, she make us feel easy and comfortable, the attractions we visit are a mixed of educational, interesting and recreational it was fun, food are good, accomodations are great read more

I would book with Tai Pan Tours again Winter is the best tours guide ever. He is very knowledgeable and I would definitely be booking another tour with again. I really enjoyed my time in the east coast of Canada. I would do travel again with them. Thank you Tai Pan Tours.​ read more

Paid 60 dollars each for a 30 dollar menu meal. Wasn't asked how I like my food . Over cooked , microwave fries. The maple syrup farm was fake fraud tourist trap. read more

I myself was travelling to the U.S.A for the first time with my girlfriend so finding this tour to Boston-New York was really a surprise because the value of the tour was more than what I had paid for. Tour guide Daniel To and Bus Driver Ray provided a 5 star quality tour sights and accommodations such as the Hilton. Their joint experience guided us in every way from where to find the best food place and how to safe time and money. They were an amazing team with an awesome attitude. I am so thankful to Taipan tours for providing an unforgettable experience for my girlfriend and I. This is definitely the company I am booking my next tour on. Till the next one! Tour guide: Daniel To Driver: Ray Customer: Matt/ Alejandra (young couple) read more

Hi, Tai Pan Tours: We have just participated in your company's Eastern Canada & The Maritimes 7 Days Tour, our order number: SK-00292-TPH, it was a good experience. The tour guide, Daniel, is very professional and dedicated. The driver, Minic, has good driving skills and is very responsible. We applaud your company for having such good employees. Group 16,17 &18 tourists read more

Tai Pan tours is a travel agency/bus tour operator that provides daily bus tours to Casino Rama and sells flight & bus packages to Asia and the US. The following review will be broken down into two reviews. One for the daily bus tour to Casino Rama and one for the 3 day shopping tour to New York City. I'll start off with the daily bus tour to Casino Rama which they are most known for in the Chinese community. First off you would call into their customer service line (416-646-8838) to reserve a seat and the customer service agent gives you a confirmation # to confirm your seat. The cost is $10 round trip unless you have a gold card or higher. The trip takes approximately 1 hour and 30 minutes from the Scarborough/Markham area, there are numerous pick up/drop off locations around the city. Positives: There are numerous pick up/drop locations around the city, it's a cheap and convenient way to go to Casino Rama (it's $10 round trip unless you have a gold or higher which means the trip is free). Buses depart back to Toronto from Casino Rama approximately every 2 hours around the clock with the exception of the morning. Negatives: The buses are old and the washrooms are not that clean, 75% of the time the hand sanitizer dispensers are empty. Also on the returning bus ride, the bus host will ask for a $5 day gratuity which they state is not compulsory but most people only tip a dollar or two. The second part of this review is based off a 3 day shopping day tour to New York City. The shopping bus tour trip to NYC is a actually a 2.5 star rating. The trip costs $159 for double occupancy which is based off a 3% discount for cash paid. Taxes are on top of this rate. Keep in mind that they will also add a $8 per day mandatory tip to the host/driver that is payable during the trip. The buses they use for the US shopping trips are new and the washrooms are quite clean and well kept in comparison to the buses used for the daily trips to Casino Rama. The first day is spent on the road and it takes close 12 hours to get to the hotel due to breaks and stops at shopping malls along the way. The tour stops for dinner at a local Chinese buffet near the destination which is optional. The second day is spent in NYC but keep in mind that the time you spend in New York City will only be for a few hours and then the bus after lunch will head to Woodbury Common premium outlet which is supposedly one of the biggest shopping outlets in the US. The third day is essentially the bus ride home back to Toronto with a stop at a smaller US shopping outlet. Important disclaimer: Two things that must be noted and is stated in the disclaimer is that the hotels are located in New Jersey and not New York City which is part of the reason why they are able to offer a trip to New York at such a cheap rate and you only spend a few hours in New York City on the second day. The 3 day bus package is ideal for people looking for a shopping excursion to numerous shopping outlets around New York City but will be a disappointment for people who are looking to go sightseeing and looking to fully explore the great city of New York. read more

Tai Pan Tours provided the worst travel experience and customer service experience of my life. My fiance and I booked a tour to travel to Chicago from Richmond Hill in May. The bus arrived late to our pick-up and as we descended into the US the air-conditioning system broke. The heat levels were rising and there was no ventilation or air circulation in the bus. We learned that the toilet was also not working and along with the rising heat--it created a very unpleasant stench. One of the blinds in the bus also fell down and created a 5-way crack in the window--this also resulted in added discomfort as we could not shield ourselves from the sun for the duration of our travels. The entire experience on the bus going there and coming back home was terrible and uncomfortable. The entire group was very disappointed with the experience and we contacted Tai Pan as a group to share our experience and request some form of compensation. The company was not apologetic and only offered a $40.00 voucher for our next trip. I would never travel with this company in the future and I recommend travelling with Safeway Tours instead! read more

Merits: Good value for the money, Great Hotels for the stay. Eva the tour guide was really good, tried her best to accommodate. She is very energetic and smiling. Driver is awesome nice guy. Will recommend if few things are fixed. Overall it's a Demerits: Very small seats in the bus/ no leg room, No power outlet to charge the gadgets, Movies played in Chinese(It's Canada come on now!!!). East Canada Tour was kind of good, only one concern is Not enough time for Montreal ( only1 hour), but more than 3 hours in Old Quebec City, which is useless. It could have been two hours at both places. read more

Four of us, we joined the 5-day Tai Pan bus tour covering PEI(Prince Edward Island), Halifax, St John, and Quebec. We took the flight going to Halifax instead of struggling on the bus for 2.5 days going north. Being operated by Chinese, we expected a certain amount of abnormality not found on other Canadian operated tours. Reasons that triggered me to write this review is the style they inform clients about meals package and nature of excluded activities. The way the bus stopped for meals and time allowed virtually force us to accept the meal package which was low quality and unhealthy Chinese buffet, The tour guide did not want to admit there are other choices like Subway and McDonald around until the last minute when the bus pulled up to the car park. When he sucked us into taking meal packages, he said no quarrantee there are other eating places around; but you have to find them and get there yourself. He sucked us into meal packages as I suspected Tai Pan Tour makes substantial profits on the price they charged. Price they charged on a so-called French food was a damn ripped off; substantially more than the actual restaurant menu price with poor quality. Most activities are chargeable. The tour guide did not explain the quality, duration, expectations, in details what they were, eg Aquarium in Quebec which was a total waste of time as it is a very miniature park; displays were simple and out of date. We were charged CAD$28 pp and actual entrance fee was CAD$15 for adult and further reduction for seniors which we were not honoured. It might be the style Tai Pan Tours conducting their business which is absolutely undesirable. Primary, I will NOT recommend this tour company to anyone unless you are prepared to accept all these hidden traps; this will apply to those Mainland Chinese tourists as they have no idea what they paying for. read more

Worst experience ever. This happened in November 2018, Black Friday Week. Took part in the NYC tour, departure was said to meet at 6.30pm and leave at 6.45pm. I arrived at 6.30pm, waited till the tour guide arrived at 6.55pm, where he told me i was late for 20 minutes? (Point 1-How am i late?) It is ok, it is the start of a "good" tour. Bus was alright, enough space but not comfortable as the bus really needs some cleaning up. (Point 2-Bus needs improvement) Hotels that we stayed in was also acceptable, clean and had a good breakfast. (Point 3-Hotels booked were ok) New York was a rush, on and off for places before heading to Woodbury for shopping. Late night shopping was tiring but it was all good when the next day can be spent sleeping in. What is bad is that you have no choice but to go as if you do not go, you either explore yourself or stay in the hotel which is quite far away from the centre (Point 4-No alternatives to itinerary) The rest went on smoothly till when we heading back to Toronto. Passing the customs, a guy got stopped for bringing too much cash and had togo through an interview. As a result, everyone in the bus, including the tour guide waited for this one man for 1 hour. Who found out that the one guy was having troubles? Not the tour guide but another person. So why doesn't the tour guide help to explain to the authorities that we were on a shopping trip? No one knows. (Point 5-Tour Guide is not trained to solve problems) So dragging everyone's time by 1 hour, some people had Greyhounds booked to go home as our homes are not in Toronto. What do we get if we missed our buses? NO COMPENSATION from Taipan tours. If we missed our buses and needed to stay in Toronto for the next greyhound? All from your own pockets. (Point 6-Run the risks of being late for your planned itinerary and NO COMPENSATION for the mistakes and failure to meet their timings) I am writing my review on the way from the customs to Missasagau which is the first stop. I had to book an Uber to rush to the Greyhound station in Bay St in Toronto. (Point 7-Is it really cheap if you need to pay for emergencies due to the lousy company ability?) I had expectations that it will be bad but i never expected it to be this bad as it was cheap. It is so bad that i used my time in the bus to create an account on yelp to review and help people from Tai Pan. If you wanted cheap, you will get what you pay for. Overall, Tour Guide was inexperienced, of no help and value to this trip. Tour was cheap but not worth your time and money for the emergencies. If you really want to have a good experience, consider others. If you want cheap and decide to go with Tai Pan, remember to put some money back for emergencies. read more

Absolutely trashy experience with this tour company. We booked a three day tour covering Kingston, Montreal, Quebec City and 1000 islands. Firstly the bus on day 1 came in late. And secondly as soon as we got in, the tour guide started collecting gratuity. How can you start collecting tip on day one without giving any service ? The tour guide named "Perry" kept talking for one hour as soon as we got in the bus, all irrelevant things. This is a budgeted tour so I have no complains about the time they gave us at each locations but the food options that they gave were pathetic. Everyday the only choice they gave us was to have Chinese buffet. If we did not sign up for that, there was no other food option. Absolutely disgusting. On the last day the tour guide stopped at 10:00 am for an early "lunch". Who the hell can have a buffet meal at 10:00 am This bus driver was absolutely rude and bossy. Taipan tours forget that we pay them money to take us on these tours. They treat everyone like garbage and act as if they are doing an obligation on us by taking us around. Negative rating for this company. read more

I travelled with these guys up to Casino Rama yesterday. The overall experience was very good. $10 return trip, which came with a free Casino membership card. The card came with a free $10 loaded onto it - which I quickly turned into $13 with my excellent gambling skills! The customer care rep we spoke to on the phone to inquire with was pretty rude and impatient, but the staff we met in-person we fine. Their system can be a bit confusing - you go to Casino Rama from Toronto at a certain time, and you are expected to return back at a certain corresponding time. Eg: we went up on the 2pm bus, and therefore we were expected to be on the 10pm return bus. If we had gone on the 12pm bus, we would have been expected to return on the 8pm bus, etc, etc. However, the staff were accommodating in us returning on the midnight bus instead and we were placed on a standby list, and had no trouble getting onto the midnight bus in the end. It's definitely important to be aware of this policy in advance though - don't be under the impression you can just freely pick and choose your departure and return bus time. They will do their best to put you on the bus of your choice, but it's not guaranteed. Having experienced the rude customer service guy on the phone, and read the Yelp reviews, my hopes weren't high for the comfort and standards of the bus itself, but I was pleasantly surprised. It's a standard coach, with reclinable seats, ample leg room and a washroom. Very clean. There was no wifi, but I wasn't expecting any for the price I paid. The only serious point of annoyance was the multiple stops and bizarre looping routes the bus made before we left Toronto and headed out onto the 401. It took us almost two hours to get from Gerrard/Broadview out onto the highway. We went via downtown, all the way up Bathurst to Eglinton, to Yorkdale, Weston and Lawrence and then had a long stop in the quite horrific Sheridan Mall at Jane and Wilson. Then we went waaaay south on Jane (past the 401) to godknowswhere and then through some quiet residential streets near Keele before eventually, somehow, getting out onto the 401. It took FOREVER. No complaints really, seeing as we were only paying ten dollars, but if we had gotten a later bus we easily could have missed our gig, which was the only reason we had for going to Casino Rama. Be warned! I wouldn't travel anywhere else with Tai Pan Tours, but would use their Casino Rama service again - once I've recovered from the unreasonably long journey I had yesterday! read more

I joined Tai Pan Tours for a 4 day tour to U.S.A.. It was a land tour, meaning that we had to travel on the coach of Tai Pan Tours througout the journey. On the second day of the Tour, I found my luggage damaged with the zipper head and the padlock missing in an outer compartment of the luggage. The Tour Guide refused to make an immediate inspection. He also refused to write a certification to the damage. Instead he asked me to make a statement and he would certify on it. I had to prepare the statement during my short lunch time, and let him sign it. Because my luggage was damaged, I had to buy a new luggage as a replacement. The compensation that I was asking for from Tai Pan Tours was the cost of the new luggage, Canadian $158. I made a complaint about the damage of luggage and asked for compensation when I came back from the tour on 2 July 2010. Tai Pan Tours was found to be very reluctant to handle the case. On 18 August 2010, their business manager replied that 'on the advice of their legal consultant and insurance consultant', they would not provide any compensation, but asked me to approach my own travel insurance for assistance. No grounds were provided as to why they refused to make the compensation. I have tried to approach their President at their headquarters, but was blocked by their staff. In the end, a Vice President replied me, with the same reply as the Business Manager. Again, no grounds were given on why they refused the compensation. Again, she asked me to seek assistance from my travel insurer. Tai Pan Tours was the body causing damage to my luggage. It is unreasonable for me to seek compensation from my insurer instead of from Tai Pan Tours. In a lawful society, a party inflicting damage to another party is liable to making compensation to the damaged party. Why can Tai Pan Tours evade their responsibility? I was shocked on the way that Tai Pan Tours, a Chinese run tour operator in Canada with 20 years of history, would handle a complaint case for damage like that. All along I was left on my own from the moment that I found my luggage damaged when I got it back from the coach of Tai Pan Tours. There has been no assistance or any words of apology from the tour guide or the management of Tai Pan Tours, not to mention the compensation that they should be liable to make. Sarcastically, Tai Pan Tours has a vision statement on their website saying things like 'excellent service is the key to an successful organization'. I wonder if they have made any effort to achieve this mission statement. I would never join any tour organized by Tai Pan Tours after this terrible experience. Would you choose to join Tai Pan Tours? read more

I booked at the Scarborough location. They cancelled my trip the first time but didn't give a good reason for it. But we rebooked and and went to NewYork, Washington DC and Atlantic city trip. The tour guide Eric was good. I was warned by many that the guide will explain more in Chinese and little in English. Eric was speaking in English only. I have to agree that he has an accent, but everyone seems to understand him. I am happy with the tour. The hotels were nice. It was a bit rushed. Thinking about 4 days and 3 different cities, we saw what was possible with the time. We visited two outlet malls. Next time I will book with no shopping if possible. read more

Okay. We are now waiting for the bus to pick us up, in the middle of the no where 50 km away from new york in a hotel! The tour guid keeps saying that the bus has a problem and it comes after they fix it! It's been about 6 hours that we are waiting in the lobby! It is totaly disgusting and ridiculous how they are facing this situation and there is no Back up plan for this! They do not want to pay more to get another bus! He keeps lying about the bus arrival! (They have to take the missing part from toronto and come back to us to fix it!!!!!!!!!) On the other hand, We did not have enough time for any of the places we went! They only serve the people who paid more for the all u can eat buffet! Other than that u always can buy over priced food in a garbage plaza! It is absolutely ridiculous to take any other tour with this company! Absolute garbage and absolute waste of time! Spend 50 more dollars and find a better tour! read more

It has been worst experience of our travelling with Taipan Tours, The tourist guide was not at all friendly which will spoil you tour. Also the seating arrangement in buses was favored to people whom he knew and we were offered back seats always. First couple of days and they won't stop at restaurants/ places you would want. they would take you to crappy places where food isn't good and prices are way high (maybe they get their cut). NOT RECOMMENDED!!! read more

An affordable, family friendly tour. Recently I went to 3 day Chicago trip. The tour was good but we would have enjoyed more had there been more shopping time and more attractions in the tour. We were forced to eat lunch and dinner when we weren't even hungry. Over eating made us sick. Most of us were keen on shopping in "Birch run" outlet mall in Michigan but the time was short. We wanted to go to see the Buckingham fountain but the guide said it is too far so he walked us to another attraction called "Bean". we were told Chicago has the best deep Fried Pizza when we went to the Pizza shop we were told it will take 45 minutes. The time was so short that we neither got to eat the pizza nor we had enough time to look at the shops on Michigan Street in Chicago Few suggestions I would like to make. **Please have two drivers ready per trip because the tour guide is more concerned about the driving and resting time of the driver versus the interest and entertainment of the guests *provide only one meal in a day and have the space of at least 6 hours in between meals allow your guest more shopping time. Two hours for outlet malls is not enough *Plan more sightseeing and attractions in your trip. In future I look forward to more trip with Taipan Tours. read more

This company is not even worth one star. Bunch of unprofessional staff who don't care about people's time. They did not accept our booking because we're not Chinese. I am surprised how a company can even function like this in Canada. read more

Please stay away from this travel agency if you still want to be alive. We bought new year countdown package from Tai Pan. They told us they have their own buses and drivers. When we headed USA, their driver could not pass the boarder because he did not pay for the traffic ticket. It took us three hours to wait at boarder for them to send another driver. Our whole schedule was screwed up. Also, when we headed back home on last day, the driver missed the exit on highway. Therefore, he backed up on the highway in order to go back to the exit and this action almost killed all the passenger on board, We were scared as hell on the bus. Please stay away if you precious your lives. read more

I am writing my entire experience with TaiPan Canada East 3 days Tour. The tour started from Toronto at 8:00 am, the tour bus was clean and it was well-maintained for all three days. The tour guide gave instructions in three different languages English, mandarin and Cantonese as most of the tourists were Chinese. I believe if she would have been a bit at ease, the tour would be more delightful. The tour guide's job is to make the journey enjoyable and she should have done a better job. Overall, the 3 days tour was well-scheduled, organized, both the hotels were decent. Tourist should have been allowed to spend more time on sight-seeing as this is the sole reason they are travelling. Day 1: Our first stop was at Kingston for brunch and sightseeing for 30-40 minutes. There are a couple of street food carts and old government buildings. It is just impossible to visit these places and eat at the same time in such a short period. Next stop was at thousand islands for one-hour cruise ride, this place is astonishingly beautiful, and you can capture beautiful images. Last stop was at Quebec City for dinner at famous restaurant Bistro 1640 (there are cheaper restaurant options too). This restaurant is in the middle of Quebec City, however as you are allowed to spend 1 hour here, again this much time is not sufficient to have dinner and see this wonderful place simultaneously during night time. Finally, we reached our hotel Universal at 10:00 pm, which was a pretty decent hotel. Day 2: Next day, the journey began at 7:30 am once again to Quebec City and to have breakfast. Very beautiful city, wonderful European architecture similar to Europe, however, most of the boutiques shops and cafes were closed in the morning. Then next stop is for lunch at Fu Lam Chinese buffet (358 Rue Notre-Dame, Repentigny, QC J6A 2S5), other local cheap restaurants are also available nearby which seem to be much better option. After lunch, first stop was at Biodôme and Montréal Tower which were not really impressive. Then next at St. Joseph Oratory for 45 minutes (entry fees 3$), a great architect, nice boutique shop and praying area is very peaceful, and then stop at Norte Dame Basilica for 40 mins (5$ entry fees). Norte Dame Basilica church looks like any other church from the outside but interior design is stunning, worth seeing this place. Lastly at Fu Lam (4275 Rue Jean-Talon Est, Saint-Léonard, QC H1S 1J9) for dinner, again other restaurants options are available. And lastly to Quality Hotel, this hotel was certainly better than a previous hotel. Day 3: Last day's journey starts at 7:15 am. There is Tim Horton at 10 mins walkable distance from the hotel, as the bus won't stop until 2-3 hours, so better to grab a coffee and some snacks. First stop at Parliament Hill, which is Canada's historic site and has national symbolic status. Every morning the Guard changing Ceremony starts at 9:45 am, very very special and remarkable ceremony. And then stop at War museum - there are four galleries basically consisting of early war in Canada, the First World War, the Second World War and from the cold war. The museum has an excellent collection of tanks and weaponry. But again 60 mins is not enough to get to know about history and go through everything displayed.. Last and final stop at restaurant Yang Ming 1547 Merivale Rd #1, Ottawa, ON K2G 4V3. And finally back to Toronto at 6:30 pm. read more

Never deal with taipan again. My uncle and aunt with their senior couple to have trip with this tours. And the time they have been told need pay extra $$ to get better seat and since the basic seat has been sold out. This is never heard by me since in the tours they always rotation to have all the customers have equivalent. When I leave the messages and the manager even didn't call back. And I call back they looks can do nothing. And also they told me since we only book 4 people in a room so they can not pick up in different locations even they live totally different local which one couple in Markham and my uncle and aunt live in Mississauga . They ask only one location can be picke them up and they don't care that will make the senior inconvenience. So I don't think this tours is good to selected. read more

If I could give a minus rating, then that is what I would have wanted to give to them. Right from the start of the trip, things started to go down hill.the first guide, who thought that she was simply herding cattle from point A to point B, displayed exactly what to expect. As soon as we got into the main journey bus for our Toronto Ottawa Montreal Quebec tour, we started to get our jolts. They had not provided any heads up on the sightseeing fares and insisted that we pay for all 3 days attractions right upfront. Gratuity of $216 had also to be paid upfront within 30mins of getting on the bus. And best of all, we get informed that we have no choice but to opt for the lunch and dinners since they plan to forcefully stop at places that will have no other restaurants around (not true as we found out). When a dinner is not even part of the package, how can a tour bus stop before dropping at the hotel and force people to take a buffet which may not even meet their dietary requirements just cos they get a commission? The tour itself was so rushed that the entire sightseeing seems to be done from inside the bus rather than actually experiencing the places. I just hope that I had read these reviews before actually booking this pathetic tour. read more

3 Day Eastern Canada Trip no well planned from a timing stand point. Tour guide more bent on Chinese although he claims he is neutral. vehicle not in good condition, AC stalled in between..Improper planning putting everyone to hardship. Will not suggest this read more

I went to the Tai Pan Tours at 4438 Sheppard Ave. E. location on Monday May 2 around 4:45 Pm to buy the 5 days Vancouver and rocky mountain tours for my relatives. A middle age, small built man in a red jacket helped me. He wrote down the price with tax on a piece of paper. When he saw the flight info.,he looked confused. I was trying to explain the flight to him earlier, but he cut me off. I booked the flight for 3 of us to Victoria, with a stop in Vancouver. I would like my relatives to stay in Vancouver for the 5 day tours, then take the ferry to Victoria. He was telling me that I could not do that: the terminal has no exit. I told him that this is a domestic flight and we are all Canadian citizens, He insisted that it makes no different. He told me that he would not book the tours for me to protect me. I was in disbelieve. I was in Victoria last March with a transfer in Vancouver. Many of the passengers on that flight did not continue to Victoria: their final destination was Vancouver. At his consistence, I had doubt. He should know better than me. This is his area of expertise. I asked him for the Air Canada customer service phone number, so I can call later: I was running late for an appointment. I called the number he gave me while waiting for the appointment: wrong number. Later that evening, I looked up the correct number and waited 30 min. to speak to an agent (storm in the US - lots of cancelled flights). The agent confirmed that we can exit the domestic terminal if we wish. Thursday May 5, I arrived at the office at 6:40 PM. The red jacket man was serving a man and a young female agent was serving another woman. I sat down and waited anxiously. I knew that they were closing at 7 PM. Up until now none of the agents acknowledged me. The men were talking about flight ticket (in Cantonese) and the male agent said that he could get a better price then that. Then he was telling the customer about the time he got stuck on the plan on the tarmac for 4 hours. The most amazing thing was that it was close to 7 PM, closing time, but he continued to chit chat, while the other agent was closing a transaction. At 7:12 PM, the male customer stood up without a transaction. I approached the man about the tours and he told me that the office is now CLOSED. In shock at his reaction, I told him that it is my second time here and asked him to please take 5 min. to complete the transaction. He said NO. Come back tomorrow morning. I corrected him: don't you mean tomorrow afternoon? Vancouver office has to be open to do my transaction and it is 3 hours behind Toronto. He got upset and said yes, come back tomorrow afternoon. I told him of his mistakes the last time I was here. He said he did it to protect me. I told him that if he did not want to help me, he should have the courtesy to tell me when I walked into the office, and not letting me sit there and waited for half an hour. I asked the woman if she could stay for a few minutes to help and she said no. I had bad service from Chinese business, but this one is the worst. Not only is the staff incompetent, they are rude to customer. I spoke to them in English, so they assumed that I do not understand Cantonese. I am surprised that they are able to stay in business with attitude like that. I know I would never go there again. They should be grateful to new immigrants who never experience good customer service, so they would put up with this BS. I wonder if the owner knows how the staff handle customers: he/she should install security camera. He/she would be surprised that the bottom line will improve because everything is recorded now: best behavior. read more

Such a bad arrangements for an incident happen on one of the USA East Tour, my family on a the bus tour from Toronto to new York and the bus broken on the way to Alantic city! The tour guide ask everyone take off from the bus with luggage and Stan beside the highway in the hot afternoon! Bus engines burnt and stop from 14:30 till the toll truck in and jap up the bus but the back up bus never come! After 4 hours the tour guide still said he has no idea! This is not acceptable, as a tour service principles, tour guide should ensure all people in a safe environment! By Standing on the highway is dangerous. My family asked if tai pan tour could arrange taxi or call the local people for help! You can't just leave everyone on the highway; also everyone only had breakfast! It was hot to cold since at 7pm back up bus still no show and hungry and anger! Finally local police came by and asked everyone to walk with their luggage to the closest service center which is over 45 minutes wall on the highway! It was because police said they can't stand beside the highway especially it was becoming dark at night which is not safe! The worst is the head office is closed and no emergency line for help! Even the sub branch cannot help! Very bad customer service and incidents arrange! Up to now at 8pm, there still no back up bus! I can't believe that such a big travel agency would have no emergency plan! read more