We joined Taipan's Australia and New Zealand cruise in March. The journey was full of hiccups. One…read moregood thing is we had a very professional escort, Alan Yu. He had made great effort to put everything on line. In Melbourne, the coach bus didn't present in the right time and 42 of us were forced to stay outside the pier for more than an hour. Alan finally arranged taxies to take all of us to the city. When we arrived Rotorua, the land operator didn't get the tickets for Hobbiton which was on the list to visit when we booked the tour many months ago. It really upset almost the whole group. Alan showed his patience to pacify the angry tourists and arranged to the money return. Also he took us to the Blue Spring which was another movie site of Lord of the Rings. I give 5 stars to Alan, not to the trip. I salute to his professional effort.

Mr. Ivan Mak is a professional and friendly tour leader…read more He took care of every aspect, ensuring all the travellers were well taken care of. He went above and beyond, not just energetically in helping the group members carry the luggage up and down the stairs, but also physically assisting some seniors. That's so kind of him. His hard work and enthusiasm made the trips smooth, relaxed and enjoyable. We had two tours in the past with him -- Turkey and Greece. Both trips came back fully satisfied.

What an epic Timeless Egypt trip thanks to our wonderful local guides Mr Moh Shazly and Mr Hesham…read moreJaafer! We booked the Egypt trip over a year in advance. A little over a month before departure the U.S./Iran war started. The communication with the TripToGo North America office left a lot to be desired. That experience changed completely when Moh and Hesham reached out to connect directly a week before trip's start. Through a WeChat chat group, Moh and Hesham kept the entire "class of 5/6/26" informed. Moh and Hesham were experienced, knowledgeable, organized, thoughtful, proactive, personable, articulate and had a great sense of humor. They delivered a tour experience that was professional and world class. Moh and Hesham, thanks for the memories!!! Wishing you all the best!!!

It would have been a 5 star review, if we had the higher level hotel. We will do that next time…read morefor sure. The hotels we had were good. They were clean and had simple rooms and both had restaurants. Soooo all good there! We just will do the upgraded rooms next time. The tours were AMAZING!! Our guides were both phenomenal! J Lo was awesome as was Alan who went above and beyond. The tour buses were nice w reclining chairs but don't sit in the back rows as they are incredibly bumpy on the dirt/gravel roads. For the money, what a trip! And definitely do the excursions. Even if you can't walk well, there were always places to sit. They were all fabulous!

Pam was horrible!…read more She took every opportunity to take advantage of us during a family emergency. When our family was in a time of need she would pester us with calls and give ridiculous fees in order to change flight timings. We paid over $3200 in fees just for some flight changes. If we weren't with a travel agent and booked this ourselves we would have saved at least $2000. DO NOT BOOK WITH THESE PEOPLE!

I've worked with Gala travels over the years for booking international flights, I've found them…read morevery helpful and accommodating. They make you feel comfortable.... I can't imagine looking for another travel agency.

Flora was a.m.a.z.i.n.g…read more My brother learned of this travel agency through a friend. We came here looking for a vacation to Europe for a family of 6. Flora was very friendly and patient in walking us through every detail and combinations of packages. I really appreciated that she was very honest in suggesting to us on unnecessary spending. She speaks fluent Cantonese and English. Looking forward to our trip in a month!

Had a last minute crisis and needed an urgent flight out. Went to Timex travel for help even though…read moreI knew chances were slim getting a flight night of to fly out. They were quick professional and efficient. I was able to not only get a flight out but didn't end up having to pay a hefty price for sucha rush ticket. I cannot thank them enough for their help during that different time. I will definitely use them again in the near future.

Clara is the best!…read more I have used Timex for many trips, from Antarctica adventure, to a simple cruise to Caribbeans, She is responsive and attentive.

This was my first time booking with Al Habib travels and my first trip to Pakistan. Mr. Khushbaqt…read moreand Mr. Shehzad were so accommodating and helpful with every detail for my trip and even though an issue arose with the airlines, the travel agency went above and beyond to ensure I got back home to Canada safely. Will definitely be booking with them again and referring them to family and friends whenever I can!

Barbara Hockin is the best consultant we ever had the pleasure of booking with! While me and my…read moresisters knew we wanted to give our parents a cruise trip for their 25th anniversary, we knew nothing about cruising! Luckily we got in touch with Barbara and she helped us with EVERY tiny detail possible. The trip was quite extensive and complicated but Barbara was ever patient with all of our questions and super helpful and honest! For first time cruisers my parents were able to confidently go and enjoy their trip and they had an amazing time, they're totally hooked! From choosing the cruise line, to getting a room that would be comfortable and in a good location, Barbara took into consideration every tiny detail so that my parents would have the BEST first time cruising experience. She also explained the ins and outs of cruising, from boarding to dining and everything in-between. We had plenty of questions, as any first time cruiser would, and she explained everything patiently and thoroughly. Any time we needed assistance Barbara was there to help, and she made sure we got the best price and got our Aeroplan points as well! If it wasn't for Barbara I know the trip would not have been the major success it was so I totally recommend her to any cruisers who are looking for some guidance and expert advice!