We joined Taipan's Australia and New Zealand cruise in March. The journey was full of hiccups. One good thing is we had a very professional escort, Alan Yu. He had made great effort to put everything on line. In Melbourne, the coach bus didn't present in the right time and 42 of us were forced to stay outside the pier for more than an hour. Alan finally arranged taxies to take all of us to the city. When we arrived Rotorua, the land operator didn't get the tickets for Hobbiton which was on the list to visit when we booked the tour many months ago. It really upset almost the whole group. Alan showed his patience to pacify the angry tourists and arranged to the money return. Also he took us to the Blue Spring which was another movie site of Lord of the Rings. I give 5 stars to Alan, not to the trip. I salute to his professional effort. read more

Mr. Ivan Mak is a professional and friendly tour leader. He took care of every aspect, ensuring all the travellers were well taken care of. He went above and beyond, not just energetically in helping the group members carry the luggage up and down the stairs, but also physically assisting some seniors. That's so kind of him. His hard work and enthusiasm made the trips smooth, relaxed and enjoyable. We had two tours in the past with him -- Turkey and Greece. Both trips came back fully satisfied. read more

I felt unsafe on a European tour with Tai Pan Tours because of the conduct of the guide, Ivan Mak. His behavior toward certain female travelers-especially quiet, trusting ones-was inappropriate, unprofessional, and crossed clear boundaries. It felt the trip emotionally distressing instead of enjoyable. This was not a matter of poor training. It was a serious abuse of power and trust. When a company presents someone as a "trusted guide", that role carries more than logistics-it carries the responsibility to safeguard travelers' dignity, emotional well-being, and personal safety. Safety on a tour is not limited to buses, hotels, or food. It also means ensuring people are protected from intimidation, manipulation, and inappropriate conduct. By failing to prevent or address this, Tai Pan Tours undermined the basic trust travelers place in them. No traveler should ever feel unsafe, disrespected, or afraid on a group tour. Women-and all travelers-deserve better. read more

I am taking 5 Day Canada East upgraded In-Depth Tour (Stay in Niagara Falls Scenic Area on late June this year. Carrier is tour guide. First day tour, she demanded collecting all fees included admission tickets, lunch/dinner, tips, and donation in cash. I feel odd on demanding collecting tips on first day because services have not been fully provided. Regarding AC on the bus, 1st day was working good. 2nd day is not working properly. We all suffer from the heat on the bus. They blamed because too hot. Hope AC will work better for the next 3 days. This tour spoke Chinese and English. However, English was not fully explained compared to Chinese for the first 2 days. It was boring on the bus. Most people slept after important announcements. Tour guide did not went along from start to finish with us except for the parliament hill. She went in with one of group for tour. Will continue to review the next 3 days once the tour complete. I will also share my on food and hotels as well. We joined Quebec Observation Tower, she went with us this time and provided history. read more

We went on 3 consecutive throughout Europe, the first was from Amsterdam to Paris, Italy tour and the 9 day Balkan tour. We arranged the flights and connections with the three professional tour guides. Richard Chan, and Steven Tan were both very professional in catering to our needs. Richard Yang was quite helpful as well. read more