I read Elisa B's review and I have to say that I can relate to her experience. Last year, I booked with this company because they offered the best deal, but I also had to endure Anna's attitude which was exactly as Elisa B had pointed out. This year, I booked a trip with them again and once gain dealt with Anna. Anticipating a repeat of my experience, I pleasantly was surprised by the difference in her attitude this time around. It may very well have been attributed to Elisa B's review. Anna was very polite, patient and even made attempts at small talk. Maybe there's hope that reviews from consumers can actually improve the service we get from businesses. That is why I am giving it a 3 stars. read more