This is in response to the 1 star review below by B.R. I am the guide who was on tour with you and…read moreI just noticed your negative review. I was very disheartened to read your review. I have been guiding for many years with thousands of happy tourists who have appreciated my best efforts. Many of whom still remain in contact with me. I am very sorry to hear that you were disappointed in me. To address your comments about the hotel being in a "rough area," the hotel is located on the busy Pyramid Street and this is one of the nicer areas in Giza. The other passengers loved the hotel and the area has lots of shopping and restaurants. We could have stayed at the same quality of hotels but in the middle of nowhere, but we don't. It's important as a traveler to realize that the standards in North America are not the same in Egypt. You had expectations of a first world country like Canada, but visiting a foreign country requires open-mindedness since this is something you may not be accustomed to. We do have poverty, crowded and dirty streets. I did have others that accompanied you in the group who apologized to me saying that your negative comments were unnecessary and definitely not the Canadian attitude. When I offer excursions or side trips at published rates, they are reasonably priced for the services we provide. If the price is not agreeable then the traveler has no obligation to book the side excursions. At the time you travelled in January, the exchange rate for CAD to USD was 40% less which seems expensive for CAD. The restaurants we went to are all tourist restaurants and cater to hundreds of tourists per day. Because of the frequency of our visits, we tend to be very friendly with the staff. Although, they are not my personal friends or relatives. You complained about short changing you at the sightseeing. Here is a log of the first day of sightseeing: you were picked up at 7:30 am and returned to the hotel at 6:30 pm. This is 11 hours of touring (normally it is 8 hours) of which we spent 3.5 hours at Giza (the pyramids and the sphinx, I have allowed the group enough time to visit the solar boat museum, or to take a long desert camel ride). The others stayed with me to admire the great pyramids. The only time I was on the phone was in Luxor's west bank when I was trying to arrange a car to bring the rest of the group who went ballooning and were stranded on the east bank due to the change of wind. That took a bit of time to arrange alternative pick up location which was beyond my control. The felucca is a sail boat, if there is no wind it does not sail. The man was an experienced sailor and was born sailing the Nile. This is their full time job, which they do all year round on a daily basis. Fluke accidents do happen. Despite all my efforts, I do apologize for the experience you had with me. I am very passionate about guiding, and take your comments very seriously. Again, I am sorry and hope you will return to Egypt one day, we would love to have you back.

My situation started back in February 2020. I booked and paid for 2 tickets (my wife and myself)…read morefor Egypt. We were going to fly to Spain from Egypt as well. The plan was to travel from Toronto to Cairo with Turkish Airlines then from Cairo to Malaga with Air Maroc. However, Emil from Sun-Ray charged me extra fees that I wasn't made aware of. Once all airports were closed due to Covid, I asked him for a refund and he told me I'd get it in a year or two. I took matters into my own hands and called Turkish Airlines. They paid me back with a small fee. When it comes to Air Maroc, he said that they do not pay but instead I have a voucher to use. What's strange is I don't have the ability to use this voucher from just anywhere. They mainly fly out from Montreal. I went to Montreal to their head office and found out that Emil never asked for a monetary return because of the extra fees that he charged me. After a hassle with him, he finally requested the money back (he paid them with a check even though I paid with a credit card). Since I spoke directly with Air Maroc, he paid me but not the full amount. I have no idea why he's holding it. Air Maroc has told me it's not a fee even though he claims it is. He got his cut already and is trying to make extra money! I have been dealing with this for almost 2 years now and still have not received a response from him. He has ignored all my calls. If you want trouble, book here. I highly do not recommend it. I had to take matter in my own hands!