We have over 30 cruises under our belt. During this time we have used different travel agencies,…read morethere has always been somewhat wanting in one capacity or other. I booked with Tiphanie Chong our first cruise with her. Tiphanie is well verse, very patience (I'm a senior) explained every detail very carefully so that I understood exactly what's involved. Even though I'm an experience cruiser. However can you imagine to my surprised when she called me and informed me the cruise rates have dropped. I'm so happy and thrilled. As I saved myself a bundle of money. The amount I saved from the 4 cruises that I had originally booked with her. Was enough to pay for another cruise. Now isn't that great service!

Having used the services of UCrusing for the past many years to every corner of the earth…read more Hercules is always very helpful in recommending the best deals and what to expect. All staff onsite are very well educated in all the different cruise lines and can give you a fair comparison of each one so there are no surprises.

Had a last minute crisis and needed an urgent flight out. Went to Timex travel for help even though…read moreI knew chances were slim getting a flight night of to fly out. They were quick professional and efficient. I was able to not only get a flight out but didn't end up having to pay a hefty price for sucha rush ticket. I cannot thank them enough for their help during that different time. I will definitely use them again in the near future.

Clara is the best!…read more I have used Timex for many trips, from Antarctica adventure, to a simple cruise to Caribbeans, She is responsive and attentive.

Pre-booked a trip to NY through expedia.ca which charged us $320 per night for a hotel room, & when…read morewe arrived, we found out that the regular price at this time, was $230. So basically, we were charged an extra $100 for booking in advance. When we called to complain, we were transferred & hung up on several times, & eventually when we actually got to speak with an actual person, we were told that they could offer us a $50 voucher on our next purchase with them, which we'll never do again. This is the second time we've had a negative experience with expedia, & we'll never use their services again.

i book a cruise with Expidia Cruise ship , the agent send me itinerary and was in touch with me…read moreover the weekend cause the price even drop down. on monday i gave her credit card to book it and i'm getting back itinerary of different ship, going from different port...i contact her right away, she said ho they did mistake let me fix it and then email me back sorry, no more room at the level you want. i ask her to take responsibility and upgrade me with no charge...her boss said he can't take $900 off (the diffrence). IF THAT'S HOW THEY WORK I WOUDN'T RECOMMEND YOU TO DEAL WITH THEM! (plus, i called Cranival and discussed, they said the agency wont have any other special than what you can see on line or with them directly - so why bother to use them.....)

I went to the Jade Tours on Elgin Mills Rd Richmond Hill because it was the closest location that…read morewas selling JR (Japan Rail) passes for immediate pick up. I had checked online/called a few places and the pass was selling for $333 total uniformly. I was in a rush so I didn't get a chance to call Jade to confirm their prices before driving over. When I got there the woman asked if I was quoted a price, and I answered honestly: "no, but I called a number of places and they all gave the same price". She goes off somewhere and comes back with $356. I was already there so I begrudgingly pulled out my wallet and she goes "oh and we don't take credit unless you want to pay an additional 4%". I didn't buy it, at this point mostly out of annoyance. It's possible that some places have additional service fees, but from my past experiences, the JR Pass prices are more or less uniform based on that week's FX rate. So there shouldn't be more than a $10 difference between locations for the same week's quote. So I think they were trying to rip me off.

My partner and I had a terrible experience with Jade Travel. We had purchased a travel package…read morethrough Jade Travel with an itinerary going from Toronto to Hong Kong, Taipei, Tokyo, and then returning to Toronto. At the airport in Hong Kong, as we were trying to check into our flight to Taipei, I was informed that I was not allowed onto the flight due to Taiwan restrictions on passport expiry (Taiwan requires a passport with over 6 months duration until expiration at the time of entry). My passport was set to expire in 5 and a half months. Jade Travel had not warned anyone in our group of six about this requirement for entry into Taiwan. As a result, I was stranded in Hong Kong for an additional 4 days. I contacted Jade Travel that evening to make arrangements to resume my itinerary to Tokyo, and ask our travel agent, Jacqueline Hau, why she had not informed us of the Taiwan passport requirement, to which she replied that she had "asked if our passports were valid," which they were given that they would not expire for months after our return to Canada. We explained our situation and our immediate need to re-route our itinerary to go from Hong Kong to Tokyo (skipping Taipei), for which she charged us for new tickets as well as re-routing penalties. We authorized payment over the phone and confirmed the credit card information. The next day, we woke up to emails from Jacqueline stating that she was waiting for payment confirmation for our new tickets and that the seats were NOT being held for us. We were forced to wait the entire day for Jade Travel to open (due to the time difference, of which Jacqueline was made aware of in our conversation the previous evening) and reconfirm that we indeed needed to leave Hong Kong. Jacqueline knew that we were stuck in Hong Kong due to the passport limitation that she never informed us of, that we needed new flights to re-route our itinerary, and still did not think to hold our tickets, despite the fact that we authorized payment over the phone with her. We have never had such a stressful, frustrating, and overall terrible experience with a travel agency before. Every travel agency that we have ever gone to in the past has always checked our passport information, reminded us of any special requirements needed to enter the country, and has held flight tickets for even unconfirmed itineraries to ensure a successful trip. Jade Travel did none of these things. Moreover, not once did we receive an apology from Jade Travel, so in the future, they will receive none of my business. Please don't make the same mistake I did in booking with Jade Travel.

I have so many good things to say about my experience with Rewards Travel China (RTC) that I really…read moredon't know where to start. So let me start by saying that I have never done anything impulsive in my life but impulsively buying a Groupon for 10 days, to China, with this company. Original Groupon said that flights, hotels and two meals per day were included with transportation and an English-speaking tour guide. My husband and I saw the crazy low price of $599 per person and jumped on it. Is the price for real? The price actually varies on departure location. Because we were leaving from Orlando, Florida the price actually went up to about $800 per person. Nevertheless, with everything included, the price was still too good to pass. Thus my husband and I went for the buy without never actually having planned to go to China or knowing anything about traveling to China. We didn't even know about the Traveling Visa (which you pay for separately and was definitely an expense we were not counting on) that you need to get in order to travel to China. Though Rewards Travel China DID disclose that the Visa expenses were to be paid separately, I really had no idea we would pay around (with all documents required) about almost $300 additionally per person for each individual visa. Again... the traveling visa is compulsory and has nothing to do with the traveling agency. Furthermore, although i know people that were actually able to buy the travel package for under $600 (most of the people I met departing form the West of USA), the trip is still pretty inexpensive since China's government sponsors the trip and provides amazing discounts to the company in exchange of including government funded tours (such as the Silk Factory, Jade Factory, among others). These are all places that when you travel to China, you want to go. Most of the places you will have to listen to the history of the facility and a 10-20 minute sales pitch. Buying is optional and in no way are people pressured to buy. I purchased items on limited places and had friends that didn't purchase anything at all. Finally, the history and sales pitch is not only interesting but funny as they make it very entertaining. Meeting our tour guides. Arriving to China we followed our itinerary, passed through customs and were received by our Beijing tour guide, Peng Song aka Nick. Peng was very responsable, organized and always carried our itinerary with information. He was endearing, honest, genuine and very familiar with western culture. Peng was always available for us, was very approachable, genuine and accommodating. He was also very knowledgeable on the history and treated all of us as family. Peng had an answer to all of our questions, was patient and went above and beyond to make our experience enjoyable. After Beijing we took a four-hour bullet train to Shanghai and were greeted by Foresen, known as Sen, who was our tour guide for the rest of the days. Sen was hilarious, attentive and very approachable. Both tour guides were extremely special in their own way and both surpassed our expectations. They were very accommodating, dependable and in charge of a group of 33 people. We never had issues and both guides were always making sure we were constantly together. Optional tours: Initially, my husband and I had only booked some of the optional tours, though later decided to add them while in China. We ended up adding almost all of the additional optional tours since honestly, we didn't know anybody in China and wouldn't know were to go or what to do without a tour guide. I recommend adding most of the day tours with exception of two boat tours. The only boat tour that I would recommend is the boat tour in Suzhou ("The Venice of the East"), since it is inexpensive, the experience is worth it and you later get to walk around the town surrounding the river. The other boat tours you just get in the boat and do not see the surrounding areas. The boat tours at Shanghai and West Lake in Hangzhou I would not recommend since you get a better experience and view of the area on foot rather than by boat. All in all the schedule is pretty tight which makes it difficult to fully taking in each location. Nevertheless, if you want to make most of your trip and see most of the "must-see" places in China, you GOT to have a tight itinerary. The itinerary is well thought of and the selected locations are amazing. Even the hotels are amazing and the lunch options are well picked. Finally, my husband and I fell in love with China and hope to visit again; we would totally coordinate everything with RTC if possible.

What a great trip!!! We used a groupon to get a 10 day vacation and let me tell you... you get WAY…read moreMORE than you pay for. The price is too good to be true... so be aware that each day the tour takes you to a place where you have to sit through a presentation that will be a sales pitch for you to buy something.. sounds bad right? Wrong! The places they take you are the places you want to go anyway! The stuff the try to sell you.. the stuff you are going to China to buy anyway! Example: The Jade Factory, The Silk Factory, The Tea Plantation etc etc.. these are the places that anyone who visits China tries to go to.. But, after that.. they take you to all the major sites in China.. jam packed... JAM PACKED.. you will be on the bus at 7am and get back to the hotel, or the new hotel (lots of city hopping) around 9-11pm.. you will be tired.. but the hotels are top notch, the guides are super fun! Lulu did an amazing job with our bus!!! With a group full of crazy Americans.. I don't see how they do it! Awesome Job Lulu!! I highly recommend this agency. If you book a groupon tour.. know that you are going to be sold items everyday, you're addenda will be jam packed and you will not have time to explore on your own.. if you want a trip without being sold items daily and want free time to do whatever you want.. A. Don't use an agency, buy your own flight, make your own travel arrangements and do it on your own for about 20k.. or have the trip of a lifetime for around 700.00 per person...

Having taken tours with Tianbao/Compass Holidays （天宝旅游）before and having received positive…read moreexperience I decided to go with them to the Guizhou No Shopping Tour （贵州纯玩团）. After taking this tour, I am traumatized to the point that I will no longer attend any tours containing Overseas Chinese as some members cannot keep their hands to themselves while out of North America. If it were possible for me to give 0 stars, I can assure you that it would be given. On the first day when we arrived at the airport we were picked up by a driver with another group of 8 based out of Vancouver. The driver did not know who to pick up and dropped us off at the hotel while giving us all a sheet of paper left on the front desk by our tour guide with the hotel staff. We had to check in by ourselves. On the second day, we were taken to our optional programs. In the contract, it specifies that each person would have a choice of options to attend up to 4 programs. In reality, we did not get to pick and it was based on a majority vote. As the group from Vancouver had a group of 8, out of 15 people they obviously had an upper hand and won so we were taken to the paper factory. As we were driving to the paper factory, there was a landslide. Given the concerns I had with safety, I voiced them to the tour guide but he did not care and forced us out of the tour bus when we arrived on site. During this trip, we were taken to shopping stops although in the contract it clearly specifies it was a no shopping tour. We stayed at each stop for between 40-50 minutes. Throughout the tour I was repetitively molested (though not sexually) by another member in our tour group. The member would caress my face and attempt to run her hands down my body. As she reached my neck, I would shove her hands off and scream for help. She was with the Vancouver group of 8. It got to the point where another member had to step in to assist me as we were close to calling the police (or dialing 110). We were not able to do so as we were taken to tour areas where there was no phone or internet signal. We had informed the tour guide of what was happening, but he just told us that "Over here, people touch each other all the time". What creeped me out the most about this tour was that a few members and myself became prey and targets to the molester and her friend. I was stalked, harassed, threatened and molested. On the second last day, her friend who was clearly drunk picked up a bottle and attempted to threaten and beat up a few members in our tour including myself all while the tour guide stood there and did nothing. The tour guide himself was uncaring, lazy, always late, and rude. We had requested the company 3 days in advance to provide us with a driver that would take us from the hotel on the day of our flight departure at 5:30 AM. Yet, the tour guide denied our request and also humiliated us in public. Instead, he requested us to pay $70 USD for a pickup service that would not leave until at least 6:00 AM or 7:00 AM, When I told him that I would instead take the taxi he warned me and another member that "We may not be able to catch our flight in time or make it out safely if we did not use their company's service". After the program had ended and our tour guide said he was no longer responsible for us anymore a member and myself decided to call a taxi to take us to the airport. While in our room, we were blocked by a hotel staff from leaving. Luckily, another member in our tour group was available and helped us call the taxi that would take us to the airport. The tour group member and I ended up staying in a hotel next to the airport in order to catch our early morning flight. I am lucky to have made it out safe and very much alive back home. After arriving home safely, a complaint was filed. Their response to this complaint was that it was cultural difference or misunderstanding. I am appalled as threats, harassment, and molestation are a pretty universal language to me. I also have doubts as to whether those two perpetrators from Vancouver were ever contacted in the first place. I will never be using their service ever again if this is their response to safety matters. P.S. I have included pictures of the lady that molested me. Her name is Sin Ting Tsang as well as her friend that threatened us. If you ever see either one or both on any of your tour groups, BEWARE!

I did a 7 day Eastern Canada bus tour with this company. Before I go into great detail, here is a…read moregeneral observation of my week on a bus tour: Most of the tourists were of Asian descent whether directly from the continent, from Ontario or British Columbia. Out of 56 passengers, there were 7 non-asians (including the driver). When travelling to the Maritimes, its important to dress for warm and cool climate This trip is child friendly although I personally would not bring a child younger than 7 years old due to the length of time on the bus. With that being said, there were children on the bus as young as 1 years old with no inconvenience to the other tourists traveling. People on the bus can be very pushy (I.e. coming off the bus). We all come from different walks of life so not everyone is as mannerable or courteous. It is a guided tour but not a very rigid tour. There are some moments where you can do your own thing even if it's for a bit. Wifi on the bus and in hotels are not that great. Although attractions are optional, the tour is surrounded by them so there may be nothing to do/see if you opt out of it. If you opt out of the meal plan, the lunch/dinner time is 1 hour so stay within the area when getting food. Whether you purchase the meal plan or not, most of the food stops are Chinese buffets. To keep the seating plan fair, rotational seating is done daily so everyone sits in the front, middle and back of the bus by the end of the week. Go on this trip with an open mind because bus trips are not for everyone. I was satisfied and pleased with hotel selections For a family of 3 we paid $1599 (not including the attractions and/or meal plan). This is roughly what we would pay if going to Cuba. We had a great time and learned and seen a lot. For this price, I cannot complain at all. Should you be interested in a detailed review, feel free to click or copy and paste the link below: https://camithoughts.wordpress.com/2017/08/15/review-of-the-7-day-eastern-canada-bus-trip-with-tian-bao-travel-aka-compass-holidays/