We used Goway for a trip to Tanzania for an 8 day Safari and 3 nights in Zanzibar. Everything went well until we were scheduled to go to Zanzibar. They selected a well known, unreliable, unsafe airline, Precision Airways. Our flight to Zanzibar was cancelled twice. We were supposed to fly at 2:45 pm and ultimately ended up on an 11:40 pm flight, which was then delayed until 1:30 am. We saw our plane land,de-board, then immediately put us all on the plane with 0 safety checks. They also overbooked the flight and sat 2 passengers in the flight attendant seats. On the plane, it was incredibly hot, tray tables were broken, as well as the bathroom door. Once we landed, they had lost my sisters luggage. We spent our entire time in Zanzibar trying to get her luggage back, which we finally did with no help from Goway. Another passenger had mentioned her flight was cancelled 6 times with Precison on her way to Tanzania. Very disappointed in them putting us on an airline well know for doing things like this, with no warning. And the lack of support was appalling. read more

Central and South American Issues: 1. I don't know what the quality of the other hotels in Guatemala City are but I would consider the Clarion to be only fair. 2. The transfer from Flores Airport to Flores Hotel on island. No one was there to pick me up at the airport, so I had to get my own transportation to hotel and I pay for it. The airport taxi driver dropped me off three blocks from my hotel and I had walked to the hotel. The taxi driver said, cars are not allowed on the island. I checked with the hotel and they say that was not true. I was reimbursed later by the tour company who was supposed to pick me up. The driver who came to pick me up to drive me to Belize drove right up to the hotel front door. Note; this driver was 45 minutes late picking me up. He said, he received a Goway Travel pickup time for me as 9am not 8am. Bad communication! See Laos Luang Prabang pickup - Southeast Asia. 3. The tour guide for the Xunantunich tour left me at the end of my tour at the Temple so that he could start another tour and I had to find my way back to the bus to the hotel. One thing about the Belize hotel (Table Rock) it was very nice! 4. The tour guide who picked me up at the Guatemala Belize boarder almost took me to the wrong resort. It was my observation of the street name that caught this mistake. 5. This is one of the issues I expect restitution for! On my plane flight from Cancun to Lima (five and a half hour flight). My aisle seat was changed from isle to last row middle seat which backup to the bulkhead. I have never been more miserable for five and a half hours in my whole life. I was supposed to be booked on isle seats. No one wants to identify how my seat got changed. 6. Luggage issues if I hadn't been paying attention, three times, Cancun to Lima, Lima to Santiago and Santiago to Puerto Natales. Latam Airlines tried booking my luggage to the last available check-in location on my flight bookings. I personally had to continuing checking my flight schedule to make sure my luggage was not booked through to the wrong stop location. Meaning Cancun to Lima not Santiago, then Lima to Santiago not Puerto Natales and then Puerto Natales back to Santiago. 7. Lima tour to Nazca lines. Transfer from hotel to bus station didn't leave enough time due to traffic so I missed my scheduled time. Luckily there was another bus 30 minutes later but I had to pay for that ticket out of my own pocket. The tour company (shuttle) did reimburse me. 8. Spend hours trying to find and English website where we could apply for our Easter Island arrival cards. Frustrating! See Southeast Asian tour with regards to getting help with arrival cards. 9. Goway Travel agent said, Carol could not change her ticket to my 11am departure to Easter Island due to the ticket type she purchased. Well, last night when we arrived in Santiago, we went to the Latam Airlines desk and they booked Carol (my wife) on my flight no problem. We even got seats together. I don't know if this change was not possible when I talked to my Goway agent or was just being lazy! 10. This is one the second issue I expect restitution for! Easter Island hotel issues - no room internet (checked with other hotel guest and they had internet with no issues) and no hot water. Had to sit in the hotel lobby with the mosquitos to get internet service. Gowany email correspondence regarding Easter Island hotel: note third paragraph. Why I am I doing your job? I am so sorry to hear about the troubles you had during your trip. We can discuss once you return and go over everything together. In the meantime, I have asked for space at other hotels for the last two nights with our supplier. This may take at least 24 hours to amend as I have to wait for her response from Chile. Did you try contacting them locally as well? Or in destination supplier Southbound may be able to get resolution faster for you as they are on the ground in Chile. My comment: I finally gave up fighting for internet service, hot water and moving to another hotel as we only had one night left. 11. Latest issue Easter Island, tour scheduled received from Goway and what we received from tour pickup guide (see below) were different. See Goway Day 15 December 3, 2025 itinerary schedule. We had to correct this with the tour company. If you should see fit reimbursing me for all the time (hours) I spent fixing Goway Travel issues, it would be much appreciated. Working this issue now. John Primdahl P.S. I am hoping my Asian trip goes much better! Sent from my iPhone Southeast Asian tour: only one issue otherwise the tour was stress and headache free: Goway Travel Southeast Asian booking agent was top notched for this part of my tour making sure I received all visa(s) (Vietnam, Bhutan) and helped with getting arrival cards, flights bookings when I was having internet issues and made sure I got my isle seat. Only issue, was at Laung Prabang Airport. N read more

Paid alot of money for a low season trip to Bali. The way this trip was planned logistically was a disaster. My requests and wants for a 3 week were not met and when I was asked to provide feedback on my return they didnt respond after saying they'd discuss with management. Don't waste your money and find a better company! read more

Customer Service is a MAJOR issue. Goway owes us a refund for a reservation in Ireland (Muckross House Killarney) that Goway apparently cancelled months prior to our travel, we prepaid. They were no help finding us a new place to stay. When the manager at Muckross finally found us a place, our travel agent told us to save our receipt. We submitted it for reimbursement, but wanted the reimbursement for our Muckross stay (which cost much more). We were reimbursed $400 for the new hotel, but that did not cover what we paid for Muckross, Goway went silent. Our travel agent plus our emails/calls have gone totally unanswered. It has been over 5 months. I decided it was time to write a review to fore-warn any future Goway clients. Another heads up- most of our reservations at the other hotels booked by Goway had "Expedia" on our check-out receipts. read more

We have used several travel companies in the past. Jessica Scott at Goway Travel exceeded our expectations and we will continue to use them in the future due to her professionalism, prices on destination trip, high end hotels and complete package. read more

I would not recommend Goway Travel. They planned a trip for my sister, her husband, my wife and I to London and Paris, 3 days in London and 3 days in Paris and 1 day of travel between the 2 cities. My sister was the person that was in contact with them and set everything up for the vacation. Once we all said yes to the trip and we put our money down, we gave them my wife's and my contact information. Goway Travel still did not communicate with me or my wife about the trip, it all went to my sister even asking them to please include us in all communication, this is when we started to become concerned about traveling with Goway Travel. My sister ended up having to back out of the trip because of health reasons but my wife and I decided to still go since it sounded like a fun trip. I started to communicate with the travel agent about making sure that my sister's name was taken off of all the paperwork and my mine put on the paperwork so there would not be any troubles when we were in the 2 cities or traveling between them. She assured me that everything was taken care of, I even called her about it because something didn't seem quite right. It all started on our first day when we arrived in London, our plane was 20 to 30 minutes late, we arranged our own flights, we had sent the travel agent our itinerary for our flights to London and when we departed from Paris. When we got off of the plane and went to the area we were supposed to go for pickup but there was no one there to pick us up. My wife called the customer support person the travel agent told us to call when in Europe, they said they had to find out what was going on and would call her back. We waited about 20 minutes for them to call her back and said the because our flight arrived late the driver left, remember we were only 20 to 30 minutes late, they said because of that we would have to find our own way to the hotel, my wife had a pretty heated conversation with that person about all of the other drivers were there waiting for their passengers, that we were only 20 to 30 minutes late and that we paid for this service. They then said the they would do more checking and call us back. I then received a phone call from a driver saying he was coming to pick us up which he did 20 minutes later. He took us to our hotel, once at the hotel we found out we did not have a room for us. We gave them our confirmation number and they said that the travel agency cancelled our hotel stay, we are assuming they cancelled it when my sister was not able to go on this trip. They were able to get us a room at the hotel but this was not a very good start to a vacation. Oh yes we missed one of the tours we had planned for that day (we arrived in London around 7:05 am so we thought we would see a site that day) because of all of the delays which could have been avoided if our driver showed on time and we did not have to deal with the hotel cancellation. We sent an email to the travel agent that we had been dealing with about all of the issues and us missing the tour we had set up. She said that the driver issue and him not being at the airport waiting for us was because of our flight arriving late and out of the control, please remember that our flight was only 20 to 30 minutes behind schedule. The rest of our stay in London and our train ride to Paris went better and was good but we missed seeing St. Paul's Cathedral on that first day due to the issues. When we arrived in Paris we started looking for our name for our driver which we couldn't find. Luckily my wife noticed a sign with my sister's last name which is different than ours. We again started to wonder if we were going to have issues with the rest of our trip. On the day trip they planned for us was a visit to the Eiffel Tower, a bus tour of the city and a river cruise. The Eiffel Tower was good but the bus tour and river cruise was not. On the bus tour you were suppose to scan a QR code and that was to tell you about different things in the city. The problem was that audio recording did noy stop and wait for the next site, just kept going from site to another not waiting for you to drive by the next site nor was any signs or anyone telling you when to start the audio for each site so you did not know when you were at a site to play the audio for what you was looking for. The river cruise which was about 45 minutes long, the gentleman that was suppose to be telling us about the sites only said something about 6 times and he talked very fast, with his accent you could not understand him. A couple of days before we were to fly out of Paris I was looking at when we were to be picked up at the hotel to go to the airport to fly home, we were to be picking us up only 2 hours before our departure. I contacted the travel agent about this, a lot of traffic and protests. she blamed it on not know our flights changed, our flights did not change. it was 4 hours before my sister was suppose to depart from Paris not us. read more

Horrible experience with GOWAY. Our "personalized tour" of Southern Spain was a disaster. They scheduled 4 tours for us. The first tour guide was a no show and when we contacted them to complain, they never responded to us. The second tour was only half of what was promised (palace tour and tour of the Jewish quarter was only a palace tour). The third tour was an agonizing 8 hour bus ride ( the tour location was only a 1.5 hour drive) for an awful 2 hour tour. All we did was pick up people and they drop them off after the tour. The final tour of Alhambra was booked on a different date than what was given to us on the itinerary. They were sold out for months. The "emergency " number they gave us never called back. The only reason I gave them one star is because we received a partial refund. read more

Go Away, GOWAY Travel! My travel agent used this pathetic company to arrange my flights from Canada to Iceland to Norway and return. Big mistake! First, they said Porter would interline my luggage to Icelandair in Toronto. NO, it will not. Porter is not a member of Star Alliance so passengers must hump their bags themselves to where they check-in with Icelandair. There are no signs from domestic Porter pick-up to international Icelandair drop-off at Toronto Pearson airport. When questioned, GOWAY Travel finally admitted they were wrong, and I would have to transfer bags myself. Sure, I can do it but why pay GOWAY Travel to give incorrect flight info? Useless group. GOWAY Travel's return arrangements were much worse. My Icelandair flight from Oslo to Reykjavik departed and arrived on time. But had the GOWAY incompetent agents booked me on the next Icelandair connecting Reykjavik-Toronto flight? No way! Instead of booking me in FI603 they booked me on much later flight FI605. I spent hours in the Saga lounge as FI603 left for Toronto and FI605 remained in the flight lineup. But then FI605 was late departing Reykjavik, was late arriving in Toronto causing me to miss my connecting Porter PD179 flight. It was the last one to Ottawa, so I slept overnight in the airport. Next morning I had to pay full last minute price for a new flight to Ottawa. No help from GOWAY Travel, of course. A complaint to the Canadian Transportation Agency is pending. GOWAY Travel agents to whom I spoke had limited knowledge and/or experience making coherent flight arrangements. Apologies are useless. Agents are not available if you run into travel trouble. I suspect many of their positive online reviews have been arranged. This is an amateur operation in Toronto. GO AWAY, GOWAY Travel! read more

Horrible Experience Looking at the other reviews I can say our horrible experience with GoWay travel was based on the very large group number we used their services for. Upon going back and talking to every vendor they used to secure hotel rooms and transportation for our group of over 60 people, we discovered they inflated the pricing for us about 150% on charges associated with our trip for their agency and an agent they contracted with. They were of no help at all once we actually arrived in Italy. I will be going on every possible outlet to leave a review on just how horrible their service and treatment was of The UGA Men's Basketball team's foreign tour experience. Date of experience: July 10, 2023 read more

Stay away from Go Away! I booked an expensive trip to Peru and Machu Picchu through Go Away and was disappointed by the lackluster customer service and execution of the itinerary. The local representative in Peru, Carla, was disorganized and did not provide the correct tickets for the train and made several other errors that resulted in costly delays in our trip itinerary. I would NOT recommend Go Away. read more

terrible experience with this company. we had a death in the family and they were unwilling to reschedule our trip because our family member died within 30 days of the trip. They refused to postpone hotel and air as well as excursions. their services were less than satisfactory, inflated fees, terrible customer service, a myriad of mistakes. I could have saved thousands of dollars and a lot of time and headache had I booked this trip myself as opposed to the 3rd party. read more

We booked a trip to both Egypt and Jordan. We had a list of what we wanted to see and do and our agent at Goway did accommodate our list and built an itinerary. This was an expensive trip with private tours, guides and transportation. All hotels, and travel was inclusive. Goway did a a great job getting us emergency travel and rebooking a flight that was canceled. The Goway travel agent seemed to have a lack of attention to detail at times which we found strange as this is a very detailed job. Details like time of day for flights while in Egypt seemed to always be the earliest of flights, when there were many options later in the day. Four times were were up before 4am in order to get to the airport for an early flight, only to learn there were other options and arrival at our next destination didn't have rooms ready that early in the day. The trip was expensive and once on the tour we realized that the uplift of most of our trip was very high. An example is simple things like transportation to a train station was quoted at $100 per person ($400 total) and in reality we paid $14.00 total for 4 people. Other transports and guides seemed to be in line with this. We we were encouraged to hire a National Guide in Jordan for $800.00 total and when we arrived, we priced it directly and it was a fraction of that. Goway uplifts most included detail a very large amount. We expected to pay more using an agent, but multiple times more seemed excessive. Hiring Goway was not hands off. They did not take care of everything. We spent a lot of our own time and effort getting visas, buying insurance, claiming insurance, aligning our itinerary with the guides compared to what we purchased, etc. The local guides that Goway contracts were great, very professional and worked with us to ensure everything was to our satisfaction. We just wish Goway would have had that same concern and attention to detail. It was a good trip, Goway was good but could have been better. read more

I will never work with a travel agent ever again. My experience with Goway has been very stressful and very disappointing. My agent ignored many of my emails and was not available to speak to quite often. My plans were still not concrete two weeks before departure so I had to make frantic phone calls to try to reach someone. I was never given an itemization of what I paid for even though I requested this more than once. After arriving at my destination the very first activity turned out to be scheduled incorrectly and we missed it. read more

We are a retired couple and booked two tickets from California to India. Due to COVID we could not fly and requested their whole sale agent Frank from Airbusinessclass.com to change our flight dates. United Airlines confirmed that Goway had got full credit for our tickets. Now Airbusinessclass tells us that they are cancelling my tickets and will get my refund. I have been following up for many months. I got one refund for $1000.00today for one of our tickets that I had paid $2400.00 (eco premium class). No response as to the balance for my ticket and where my wife's refund is. I have uploaded my comments on BBB website also . Please be careful!! Their principles and business value is questionable. Regards Thomas read more

Our travel agent used Goway to prepare a trip to South America. Goway dragged their feet for weeks causing our airfare to become unafordable. Both the travel agent and I attempted many times to contact Goway for updates and were met with silence. We ended up cancelling and Goway has yet to refund any of our money - as was promised. Several months have passed. Avoid them at all costs. If you don't believe me, google their reviews. read more

This company's response to my inquiry was totally useless. Worse yet, they put me on their email marketing list and would not stop sending me junk even though I unsubscribed on more than one occasion. read more

Went to Egypt for 10 days. A $6 ticket to a museum will cost you $100. They overpriced you. The tour guide rushes you and don't care about disabled people. They don't allow you to be free. They don't support the locals. They are make you shop at places they get part of the profit. Do not book with this company. read more

If i could go back in time I would use the 50K I spent on this trip with my family and book it myself. Employees are condescending and do not give care about you once the trip is bought. I wish I knew this up front . I want to be make sure others know there is a HUGE buyer beware for this company: just dont!! read more

This is an overpriced travel company who embellishes its sales and marketing descriptions to entice potential business. It further does not provide complete and in depth enough explanations about their trips and how strenuous or precarious they may be for some travelers. Eg we could not navigate a trip thru the Rain Forest and my wife had to have stitches from a fall on a National Park. Also their local guides had poor judgement in even allowing us to try these excursions.. read more

We had a very bad experience with GoWay travel. We changed one of our destinations of our trip to Australia which is very expensive and a once in a lifetime trip. They sent us to Cairns during the rainy season and didn't advise us at all that it was out of season and pouring rain there and our excursions while there would be impacted. We went there to see the Great Barrier Reef and didn't even get to do that bc it was canceled due to conditions. When I asked the company for help because this happened, the general manager wouldn't even return my phone call and instead sent me an email that said they couldn't choose the time of year we picked to travel. What the what?! I told you when we wanted to go and that we wanted to go somewhere different and your travel agent discouraged that and recommended this location instead. DO NOT use them! read more

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We just returned from a 9-day trip to Brisbane and Cairns, Australia. Jessica Mason from Goway did a fantastic job with the planning. I had given her the "someday" itinerary from Australia.com for the Great Barrier Reef, and asked her to add plans for the Australia Zoo. (We were NOT going to leave Australia without seeing that zoo). She took care of flights (international and domestic), hotels, tours, and shuttles in between everything. EVERYTHING WAS PERFECT! We had no trouble with anything, shuttles were there when quoted, hotels were expecting us, no problems at tours when I didn't have my confirmation #. She handled our visas too. We had a tour each day, and loved each of them. I would definitely recommend Goway Travel, and use them again! read more

WHO BENEFITS OUR VALID UNUSED TICKETS WHICH WERE STILL HONORED BY THE AIRLINES? We (a group of 6) contacted GoWay in October 2019, and finally paid the full amount to GoWay for the air ticket and land tour for a trip to Malaysia and Singapore in March 2020. In early February, we contacted GoWay (phone and email) about the option of pushing the trip to another date because of the chances to be stuck overseas due to the expanding Coronavirus situation in Malaysia and Singapore. GoWay did not response back until we fell within the 30 day No Refund/No Cancellation period: No Refund because we were within that 30 day period!!! We told GoWay that we will have to wait to see if the airline might have to cancel their flights if there will be new travel ban issued for either Malaysia or Singapore so at least we can get the option for future flights from the airline. We did not take the trip on the departure date of March 07. On March 22, the Philippine Airlines had to cancel our return flights (Kuala Lumpur-Manila and Manila-San Francisco) to comply with the new travel ban from the government. The airline offers the passengers of those specific flights the option of exchanging the unused tickets of the cancelled flights for future flights. The airline told us to contact GoWay because GoWay is the travel Agency who bought the tickets for us. We contacted GoWay and asked GoWay to contact the airline on our behalf for the option given by the airline. GoWay never response to our specific request. Kept repeating that there is No-Refund, No-Cancellation because: (1) within 30 days before the departure date, and (2). we did not take our departure flight on March 07 when there was no travel ban! We did not asked for credit or refund for the land tour, nor for the departure flights. We did what the airline told us to do: to have GoWay to contact them, on our behalf, about for the option GIVEN by the airline to ALL passengers of those cancelled flights. We asked GoWay to contact the airline about out unused return tickets for flights cancelled by the airline. We just asked GoWay to do the task of an Agent in a contractual Agent-Client relationship, the relationship started when we paid GoWay the full cost of the air tickets and land tours. The airline give the options to the passengers of the flights that the airline has to cancel. We were one of those passengers, holding valid air tickets when the airline cancelled their flights. Why does GoWay keep (1) avoiding my request to contact the airline, on my behalf, about our specific valid tickets of the cancelled flights, and (2) kept repeating that there was no travel ban on the departure date. read more

I must admit when i saw the trip to Egypt advertised, I thought the price was pretty inexpensive and I was prepared for a no frills vacation. Hardly, the Cairo company Emeco had superior professionals who handled everything with warmth, efficiency, and results. Even when we missed our plane from Cairo to Luxor ,due to a four hour traffic delay, the agent, Remon Rezk, worked tirelessly to get us another flight. They brought us lunch, Al Shariff. For those who had early morning flights, they took us to dinner. They put us up in a five star hotel, The Hilton (downtown Cairo). The service from Remon and others was superior! It was an awesome trip, and Mr. Rezk is an excellent employee. (He needs a raise!) read more