Customer Service is a MAJOR issue. Goway owes us a refund for a reservation in Ireland (Muckross…read moreHouse Killarney) that Goway apparently cancelled months prior to our travel, we prepaid. They were no help finding us a new place to stay. When the manager at Muckross finally found us a place, our travel agent told us to save our receipt. We submitted it for reimbursement, but wanted the reimbursement for our Muckross stay (which cost much more). We were reimbursed $400 for the new hotel, but that did not cover what we paid for Muckross, Goway went silent. Our travel agent plus our emails/calls have gone totally unanswered. It has been over 5 months. I decided it was time to write a review to fore-warn any future Goway clients. Another heads up- most of our reservations at the other hotels booked by Goway had "Expedia" on our check-out receipts.

Our recent family trip to Hawaii booked through Goway Travel was extremely disappointing from start…read moreto finish. We expected a seamless, relaxing vacation, but instead experienced multiple preventable issues that significantly impacted our entire trip. The most serious problem was a major room booking error that left our family without proper sleeping accommodations for four nights. We were forced to sleep on a cot for nearly half of our vacation, which was completely unacceptable given the cost of the trip and the expectations set when booking through a travel company. Communication throughout the process was also very poor. Responses were slow, inconsistent, and came from multiple representatives with no continuity or clear ownership of our case. Instead of enjoying our vacation, we spent a large portion of it trying to resolve issues that should have been handled correctly in advance. There were also problems with the private transfers, where drivers requested payment upon arrival even though everything had already been prepaid as part of our package. On arrival at our second hotel, we again encountered booking errors involving multiple room scenarios and unexpected additional charges that required correction. During the Best of Kualoa Experience, major flooding resulted in the cancellation of two scheduled activities. We were advised that refunds would be issued for the cancelled portions, and we fully expect this to be processed, but there has been little clear communication or follow-up. Another major issue was the handling of required waivers for excursions. These were not sent directly to us as travellers but instead went through Goway, which created confusion and forced us to arrive extremely early for activities just to ensure there were no mistakes. This added unnecessary stress and disruption to what should have been well-organized experiences. Overall, the lack of coordination, communication, and accountability throughout this trip was very disappointing. Even after the vacation, the compensation offered did not reflect the level of inconvenience, stress, and disruption we experienced, and follow-up has been minimal. A vacation should create positive memories -- not frustration, confusion, and constant problem-solving. Based on our experience, we would not recommend Goway Travel.

I went into this location to enquire about booking a cruise and the deals CAA mentions on their…read morewebsite. The website specifically states that you can walk-in to a store OR make an appointment. But I was told in store that an appointment was necessary. Even though there was almost no one else in the store. I left and later called the 1-855 number and asked for a quote. The price was exactly the same as the price on the Cruise line's website. No special rate and no complimentary drinks/wi-fi as are mentioned on the CAA website. The people I talked to were nice but completely unhelpful and the claims on the CAA website feel like false advertising.

I visited this location yesterday so I could buy more movie tickets (they are much cheaper here if…read moreyou are a member) and it was a pleasant experience. Last time I visited this location, the line to pay took forever. This time I lucked out! Two people were paying for their items and one lady was free. She immediately helped me and got me my tickets. I showed her my CAA card and paid for my items. Then she wished me a very good day/weekend and I was on my way :) I would definitely go back to this location during non peak hours. I arrived slightly after 1:20pm.

Bad service, don't trust Less then 2 weeks to go for my trip…read moreI find out they didn't have my request, I spoke with 2 ladies and they both had really bad attitude

I called Brasil Travel many times to speak to Maria, the agency owner, about a refund I was…read moreexpecting from Air Canada. Each time I called the phone was answered by another woman who took my name and number, and said that Maria would call me back...she never did. It's been three months now and I am still chasing this woman for news about the refund.

One of the WORST Travel Agencies I have ever dealt with. Stay away. Talked to Petro in June 2023,…read morehe gave me the wrong information, then just recently I talked to Nick and he just does nothing at all and keeps you waiting. ALL I want to do is change my change my date for departing. When I did talk to Nick he wanted 950.00€ to change it, Air Canada said no more than $150.00. So someone is trying to make a buck here. Also, Petro has blocked what I paid for my ticket and nobody can change it. This is the great service from peters Travel and tours on Danforth in Toronto. Never again.

I booked flights and car rental for my recent trip to Florida. There were many choices for the car…read morerental companies so, being Canadian, I chose a company (RIGHT CAR) that quoted in Canadian dollars. The price was good but I believed it was due to the fact that you had to take a shuttle to their location. Big mistake! After being shuttled to RIGHT CAR and completing paperwork, the proprietors asked for Insurance confirmation which I provided. I was then told that RIGHT CAR does not accept Canadian insurance. Ultimately I was told I would have to pay a daily insurance fee on top of the rental fee. Needless to say, I did not use their services but was not reimbursed by them. So I was out my money. I contacted Expedia and, although they tried, they could not obtain a full or partial reimbursement. My complaint about EXPEDIA is that they should not deal with a company that does not accept Canadian Insurance. If they do, they should have full disclosure advising that RIGHT CAR does NOT accept Canadian Insurance.

Extremely disappointing experience. I booked through Expedia, but when Flair Airlines cancelled the…read moreflight, Expedia provided no support and refused to take responsibility, directing me back to the airline. This defeats the purpose of booking through a third-party service. I expected much better customer service. Because of this experience, I will not be purchasing any future travel through Expedia.

I was just like everybody else, a cancelled flight due to COVID and an email from Flight Network I…read morehave a future travel credit. No code, no mention of even how much credit exactly. Luckily I had a few different emails from them: skedchange at flightnetwork.com and fnonline at flightnetwork.com. Also, on one of the emails, the agent identified themselves with a name, address in Canada and Canadian phone number. When I tried to re-book, I called multiple different numbers trying to avoid ones (if there were any) that connect me to the call center in India. One of the agents told me they can't help me with re-booking and that they'll have the sales department call me in 48-72 hours, sound familiar? On top of that, that timeframe would have ended up being the weekend so I gave up on getting my money back or a re-booked flight. They called me on Monday! The phone call felt different, it came from a Canadian number +1(647)956-0177, very little background noise (didn't feel like a busy Indian call-center although the agent clearly had an Indian accent and name). At first, I thought ok, I only have to pay ~$100 difference, that's normal but then he said after taxes and everything, it would be $700 for a re-booked flight... with my travel credit of ~$630 applied = over $1300 total for the flight. I checked the airline's website, a brand new ticket (without any travel credit applied) would have cost me $700. I started asking why that is and it doesn't make sense and that I don't wanna lose my money and that I really want to do business with Flight Network but my budget doesn't allow it. After 5 minutes of essentially trying to get the agent to sympathize with me but NOT BEING RUDE, he said Flight Network can't issue me a refund but they can ask the airline to issue me a refund. He said he needs to hang up and talk to the airline and will call me in the next 24 hours so I thought ok, that was it, he saw he can't scam me anymore so they're hanging up. He called me back within 1 HOUR, saying the airline will refund me 100%!!! Next, he wanted $30 handling fee which I thought was a low price to pay for getting my ticket money back (plus I can always dispute the payment on my credit card if it ends up being a scam). I received an official email for payment receipt and another confirming that they'll try to get a full refund. He gave me 6-8 weeks timeline to get the refund which I've heard is pretty standard... I got my full refund 2 days after that last phone call with Flight Network! I know it probably differs from most people's experience and I was the same but maybe the fact that I was trying to haggle with him in a RESPECTFUL manner (regardless whether they deserve it or not) that got me my refund. Here's another phone number that I had more luck with: 1.800.671.5032 ext 2866

I booked a round-trip from Berlin to Istanbul from December 17 to December 20, 2025, but I had to…read morecancel due to illness. Per Flight Network's refund policy, I am entitled to a refund once I provide medical proof of illness, and the duration is 6 days after receipt. But that's not what happened. Since providing my proof of illness in December, I have not received a single response from them. I have contacted them by phone many times, and the excuses have been almost verbatim, independent of the agent on the other side of the line. I am now convinced that they will not provide me with any refund. Their service fee is often 100% or more of the original ticket cost. They don't do right by their customers on refunds. Stay away!

He charged me $350 for car rental in Greece and he said that this amount includes insurance…read morecovering for 700 Euro however, in Greece I found out that the actual car rental price per day including insurance was 90 Euro. It means 180 Euro for 2 days as opposed to $350 that I had paid this guy. I didn't end up getting the car and didn't sign any contract/papers with anyone and asked the car rental company to cancel my reservation but Mr Travel never refunded the money back. I still don't understand why he has charged me $350 and he hasn't provided the price breakdown for the amount that he has charged me. His responses are very rude, I just call this Theft!!!!!!! Also, he had promised to book an adult resort for my honeymoon and he promised that there are no kids in that resort surprisingly enough, the resort was family!!!!!! They provide false information and they don't pay attention to your request. Their main intent is to sell to you. I definitely don't recommend them to anyone!