I was just like everybody else, a cancelled flight due to COVID and an email from Flight Network I have a future travel credit. No code, no mention of even how much credit exactly. Luckily I had a few different emails from them: skedchange at flightnetwork.com and fnonline at flightnetwork.com. Also, on one of the emails, the agent identified themselves with a name, address in Canada and Canadian phone number. When I tried to re-book, I called multiple different numbers trying to avoid ones (if there were any) that connect me to the call center in India. One of the agents told me they can't help me with re-booking and that they'll have the sales department call me in 48-72 hours, sound familiar? On top of that, that timeframe would have ended up being the weekend so I gave up on getting my money back or a re-booked flight. They called me on Monday! The phone call felt different, it came from a Canadian number +1(647)956-0177, very little background noise (didn't feel like a busy Indian call-center although the agent clearly had an Indian accent and name). At first, I thought ok, I only have to pay ~$100 difference, that's normal but then he said after taxes and everything, it would be $700 for a re-booked flight... with my travel credit of ~$630 applied = over $1300 total for the flight. I checked the airline's website, a brand new ticket (without any travel credit applied) would have cost me $700. I started asking why that is and it doesn't make sense and that I don't wanna lose my money and that I really want to do business with Flight Network but my budget doesn't allow it. After 5 minutes of essentially trying to get the agent to sympathize with me but NOT BEING RUDE, he said Flight Network can't issue me a refund but they can ask the airline to issue me a refund. He said he needs to hang up and talk to the airline and will call me in the next 24 hours so I thought ok, that was it, he saw he can't scam me anymore so they're hanging up. He called me back within 1 HOUR, saying the airline will refund me 100%!!! Next, he wanted $30 handling fee which I thought was a low price to pay for getting my ticket money back (plus I can always dispute the payment on my credit card if it ends up being a scam). I received an official email for payment receipt and another confirming that they'll try to get a full refund. He gave me 6-8 weeks timeline to get the refund which I've heard is pretty standard... I got my full refund 2 days after that last phone call with Flight Network! I know it probably differs from most people's experience and I was the same but maybe the fact that I was trying to haggle with him in a RESPECTFUL manner (regardless whether they deserve it or not) that got me my refund. Here's another phone number that I had more luck with: 1.800.671.5032 ext 2866 read more

I booked a round-trip from Berlin to Istanbul from December 17 to December 20, 2025, but I had to cancel due to illness. Per Flight Network's refund policy, I am entitled to a refund once I provide medical proof of illness, and the duration is 6 days after receipt. But that's not what happened. Since providing my proof of illness in December, I have not received a single response from them. I have contacted them by phone many times, and the excuses have been almost verbatim, independent of the agent on the other side of the line. I am now convinced that they will not provide me with any refund. Their service fee is often 100% or more of the original ticket cost. They don't do right by their customers on refunds. Stay away! read more

I booked a trip to Canada 10 days ago. Half way through my trip, Flightnetwork sent me a message saying all my return seats were cancelled due to a technical error. I tried several times to call them and they didn't answer. The stress of not having seats on a very long return trip was highly annoying and unnecessary. DO NOT USE THIS SITE TO BOOK ANYTHING!! read more

THIS COMPANY IS A TOTAL SCAM! BEWARE BUYERS NOT TO DO BUSINESS WITH FLIGHT NETWORK. (Read other people's reviews and you will understand why they are total jerks and scam. Yes all the customer service are jerks, not helpful at all, and their MAIN PURPOSE OF LIFE IS TO SCAM PEOPLE). I bought our flight tickets using this third platform and REGRETTED MY WHOLE LIFE. I had to cancel WITHIN 24 hours, which btw, by flightnetwork's law I'm obligated to get my money back. I called customer service to call, and the system is you are the one who have to make a phone call to airlines to cancel. This is major red flag. Turned out Flightnetwork used their own credit card to purchase our tickets under their name and credit card. So the airline COULD NOT AUTOMATICALLY REFUND MY MONEY BACK FOR THIS REASON! This is so oblivious and second major red flag for all customers. If you research further, FB has a group/community specifically for PISSED customers that were being scammed by FlightNetwork. SO BEWARE AND DON'T EVEN SPEND YOUR MONEY FOR THIS STUPID BUSINESS. read more

Worst travel website! I bought flights through them which were later cancelled due to the Middle East conflict. The airline promptly refunded my tickets but they held on to the money for over a month and when they refunded me, they charged a 20% admin fee. Will never ever use them again and don't recommend anybody else does either. Very very scammy. read more

Disapointed by this company. The last leg of the round-trip I booked was canceled while I was abroad. FlightNetwork did nothing to help me find an alternative flight home. They only suggested I call the airline company myself, which I did but the Airlines told me only FlightNetwork could do modification. While a rerouting was obviously available, FlightNetwork only offered me a ridiculous refund... I spent hours on the phone and in the chats (with IA-bots), nothing was of any help. Neveragain booking with them, I lost nearly 3000€. read more

OMG! This is a scam! Do NOT buy anything from this company! I bought a "refundable" airline ticket for one airline, then they sent me a booking confirmation for another budget airline carrier. When I complained, they said to contact the airline directly. The airline said if I wanted a refund to contact the FlightNetwork. I'm out $177 USD for a flight that I didn't book. read more

Absolutely never use flight network for any of your travel needs Purchased a flight from flight network along with all of the add-ons . My flight changed by four hours and I could not make the new time so called to cancel and get a refund . It has been over three months and all I hear is excuses that they have not heard back from the airline . I told them I purchased the ticket through them so they should reimburse me and then get refunded by the airline later They said that's not their policy so I know I will never get my refund . I travel a lot and this has been by far. The worst flight experience I've ever had absolute crooks. !!!!!! Customer service will tell you to go online to your booking and track your refund when you do online just says that feature is not currently working This company is a total fraud read more

I booked a flight with FlightNetwork with a flexible ticket. The ticket was not refundable but the description of flexible ticket indicated tha I was able to reschedule or have a voucher with a penalty fee. The fact is that the voucher is not an option, and in addition, the seat and bags fees are not refundable. The chat service is useless. In the second chat, I was told I could do the rebooking with West Jet directly, which was incorrect (as I confirmed after spending a fair amount of time on the phone with West Jet) Very BAD experience. First time booking with them, and LAST time also. Order # 1111-626-928 read more

On April 29th, I purchased a one way flight from Berlin to Denver with a date error. Within minutes of booking, I contacted Flightnetwork to request a refund, as the date was incorrect. Over the course of 3.5 hours, I spoke with 9 phone & chat agents at FN attempting to get a full refund, getting different answers or deferrals from each. I still haven't been contacted by a supervisor despite repeated requests to speak with one, nor provided with a full refund. The first agent I spoke with let me know that I needed to cancel the flights myself per Condor policy with no mention of a handling fee. I contacted Condor immediately after that call, and on the first attempt was told I needed to speak directly with the booking agent to cancel. So I call FN back, and the second woman I spoke with was not able to help me adequately nor connect me with management, and told me someone would contact me within 24 hrs. The policy for the airlines was a grace period of 24 hrs for cancellations. I called Condor again, and on the second try, received a full refund to the FN card (not mine) for FN for all three legs of the flight (including Alaska) for 742.97 euros to post in 7-10 business days for ticket 881 248 255 0578. I sent all of this information over the chat, attaching copies of Condor's cancellation as well as other documentation. I called Alaska and confirmed no money had been exchanged and that the flight was void, per the request of the fourth FN agent I spoke with. The final online agent I spoke with, after much back and forth, confirmed I'd receive a supervisor call at 10 AM MST the following day, but couldn't confirm who it would be or why they couldn't contact me now for a ten minute resolution to this issue. I want a full refund with no $45 handling fee. I am the person who canceled the flights within the necessary 24 hr window, not FN, and I've been treated poorly by every agent I've spoken with due to stated company policy for a simple booking error cancellation. I will not ever do business with this company again. read more

If I could give no star, That's what it is. A spam. Our payment didn't go through. We didn't try to process any transactions further. Booked flight through another carrier. and they had processed payments already on our account. with no way of contacting them to cancel. and no refunds. I will never book a flight with them ever again. read more

This is a scam. It impersonated American Airlines website to get me to book first class San Diego to Dublin. Now I can't select seats, been transferred around 20 times and can't reach a person to select seats and they have charged my card. I can't get my flights now, and ripped off. read more

Scammy. More expensive than the airline. Impossible to get a refund if your flight was cancelled even though the airline sent it to them. Avoid it. read more

SCAM SCAM AND ALL AROUND SCAM (WITH PROOF)! So I contacted them as I needed to change my flight. On the website it is showing $412.34 to change it but you cannot book it online, you must talk to support. It said: You can find below the total cost of rebooking your ticket on the selected dates, including airline and our service fees, valid only if you contact us now. Please note that the cost of flights may change according to their availability. The seats for your preferred date may be limited, and the price may also fluctuate if you decide to contact us at a later time. 1 adult Total cost: US$412.32 So I chat with support (GRACE) and the agent tells me it is $556.xx because they also charge the difference for the agency fee. So I protested, did not yield any results, then disconnected the chat. Then I talked to HUY/HUANG and he quoted me the same $556.xx rate. When I sent him a copy+paste that it is $412.34 he said: Thank you for your information. I am sorry but the price has been changed by the airline, this is the lowest price I have found to change your flight. HAHAHA.... COMPLETE SCAM! At least stick with one reasoning .... This is PROOF for your scam you are running. DO NOT PURCHASE A FLIGHT FROM THEM! I never will again! read more

To put it bluntly: thieves. I asked for my ticket to be canceled, and their advisor confirmed in writing by email that Flightnetwork would not charge any cancellation fees... only to end up charging me over 65 euros in fees. read more

I can't stress enough DO NOT USE FLIGHT NETWORK. This is one of the Worst companies I have ever dealt with. We booked her in error (long story but when you google Lufthansa this is first website that comes up). Our flights were cancelled due to a pilot strike on 3/13/26 and they REFUSE to refund us. My 98 year old mother is about to have a stroke. WE have called so many times and they just give us the run around. AWFUL AWFUL I am contacting the Ma attorney general as should not be in business in MA. read more

Worst website. Don't use this ever for booking flights. I had a very bad experience. I booked a ticket of my staff and due to current situation in UAE ticket got canceled. But right if I am trying to contact the customer care, this are ****'' I don't have words. Only can say worst and don't go for flight network read more

Terrible!!!! ZERO!! no star (but your site pushed me to select at least a star anyway so that's what i did eventhough they dont deserve it).......My husband was in AA website and somehow they sneaked in it without his knowledge...I have to cancel my flight and request a refund now, they don't answer the phone, all their emails are no-reply, my ticket is REFUNDABLE (we paid for it) and we don't even have their acknowledgement....we'll see. read more

Absolutely terrible customer exprience. They don't answer e-mails, and their chat will not only hang you for hours, but every once in a while will ask if you're still there (no notification, no pop, nothing), and if you don't answer in 3 minutes they disconnect you from the chat and you have to try again. Absolute asshole design. read more

Total scam company. I cancelled my refundable air ticket in December. The airline acknowledged my cancellation and the refund due me but advised that I need to obtain the refund from Flight Network since the ticket was booked through them. I've been trying now for two months to obtain the promised refund from Flight Network. Each time, Flight Network gives me a different story-- and tells me they're working on it. These guys are nothing but fraudsters. They provide no useful service--they simply take your money and it disappears. Customer service is a joke.-- just endless excuses and stories. read more

My experience with FlightNetwork has been extremely frustrating and has raised serious concerns about their transparency and business practices. I requested a cancellation on June 11, and the agent clearly confirmed that I was eligible for a full refund, with an additional $150 cancellation penalty fee, which I paid immediately after receiving their written confirmation. Despite this, FlightNetwork later claimed my cancellation was never confirmed and even invented a second "cancellation date" that never happened. They also insisted they "never charge cancellation fees," even though I have written proof from their own agent confirming it. Another major red flag: a company called LookMyFlight somehow had full access to my booking, cancellation details, and even the bank dispute information. FlightNetwork now claims they have "no connection" with them, but LookMyFlight emailed me about my cancellation on the same day and issued the receipt for the $150 fee. This is extremely concerning and completely unacceptable for a travel agency handling customer information. For months I have received contradictory information, denials, and shifting explanations. My booking disappeared from their app immediately after June 11, and multiple agents told me my refund was being processed -- yet nothing was ever returned. Their customer service is inconsistent, confusing, and in my case deeply misleading. I am now pursuing this matter through formal dispute channels because FlightNetwork has failed to honor the refund they promised and confirmed in writing. Based on my experience -- and after seeing many other similar complaints online -- I strongly recommend booking directly with airlines and avoiding this company entirely. read more

I bought a "Flexible Ticket" through Flight Network (via Google's flight search), paying an extra $117.75 USD because their website clearly stated I would only need to pay the fare difference to change my flight -- nothing else. Well, guess what? When I contacted their customer service, they immediately quoted me over $900 USD for a simple date change. Meanwhile, their own website showed the fare difference was about $10 USD, and Air China's official site was selling a brand-new ticket for the same day for just 700+ USD. When I questioned this absurd gap, they couldn't explain a single fee, refused to provide any breakdown, and eventually just cut off the chat. Truly professional. Since I entered their site through Google Flights instead of Skyscanner, I can't even file a complaint through Skyscanner's protection channels -- so I'm basically left watching my ticket expire and losing almost $1,000 USD for absolutely nothing. This isn't just misleading -- it's a complete scam. read more

The worst possible experiences can be had doing business with this company. Their shady business model sucked me into using their website instead of Cape Air directly. I am tech savvy and am quite embarrassed they tricked me. It took 13 calls with 12 disconnections and 5 call backs to change my flight as my previous flight was delayed. This company should not be in business and if it weren't for their shady practices they wouldn't - for sure - they could never survive ethically. read more

I booked a flight and cancelled immediately within 10 minutes of booking and could not get any money back. FlightNetwork blames the airlines and the airlines blames them. I had to pay for two tickets for the same time and day. Would not recommend them at all. Very poor customer service or should I say, no customer service at all after purhase. Joanne C. read more

2 Flights got cancelled. Requested for Refund. A months Later and nothing happened after several follow ups. read more

This site should be shut down. I googled SAS to book a flight there and per the attached photo the first site that comes up complete with blue and white logo looking like SAS is instead Flight Network (I know, I should have seen the "sponsored" but I did not.) I booked my flights and only got suspicious when the confirmation code was nothing like your typical airline record locator. I googled Flight Network and reviews were TERRIBLE. I googled to see if Flight Network honored the usual 24 hour free cancellation and got a yes but when I cancelled they took about $100 in fees for doing absolutely nothing. Don't get fooled like I did. read more

FlightNetwork - Top hit on Google when you google SAS is NOT SAS - Travel Services Near Me

This site should not be in business! I thought i was on the airlines website, they used Allegiant's logo and made everything look like I was on the Allegiant site. I nooked 2 tickets and had a family emergency that night so I called Allegiant to cancel my flight to find out it wasn't booked under them. Flight Network used their card to book my flights ( I got the Allegiant card to get and use the points). When I figured out it was flight network, they didn't want to give me the information for Allegiant to cancel my flight. I had 24 hours to not be charged per Allegiant's policy. I finally got the info and canceled the flight. Flight Network was refunded $475.95 on April 14th and I have not received ANY refund as of June 10th. When I called for the 5th time after they hung up on me and multiple days of trying, they said I would receive a refund minus almost $100/person even though they were refunded right away for the full trip. I have tried to call, email, go to my bookings, and nothing works. Flight Network should NOT BE IN BUSINESS! I have my order # and Allegiant number and all it says on "my bookings" is something changed. WORTHLESS!!!!!!!! My number is 701-306-9310 if FN would please contact me. Tressa Wallace Very unhappy unintentionally scammed victim of Flight Network read more

SCAM ALERT - BEWARE! THIS COMPANY UPCHARGES FLIGHT COSTS AND IMPERSONATES THE AIRLINE YOU ARE BOOKING! I inadvertently booked a flight to Zurich thinking I was booking through Icelandic Airlines. I tried cancelling in the moment unsuccessfully, and called within minutes to cancel. This company not only upcharged the cost of the flight by a few hundred $$$ dollars they also stole a 44.00 per passenger cancelation fee. And, like others, I am also embarrassed I was tricked by their shady business practices. SCAM, 100%. read more

The airline changed our flight (no fault of Flight Network) which meant that we would miss our connection. Flight network offered to change to an earlier flight for more than the price of the original ticket PLUS a $66 service fee. Adding to the frustration was having to deal with their "customer support". Their AI chatbot knew nothing. It finally connected me to an actual person only to disconnect me again. The support person's response times were very slow - maybe they are short staffed or their IT systems are not up to the job. There are some good budget travel agents out there. Flight Network is not one of them. read more

Somehow when I Google searched allegiant airlines this company populated as the first result. I clicked it out of muscle memory and when I completed the purchase I saw what I had done. I went to Google because Google flights was showing another 3rd party to book through, and I always book direct. I'm glad that I tried to reverse this purchase within 10 minutes after buying. This is because when I went to ask for a refund via the chat, Richard at flight network, told me to just go to allegiant and cancel the order. I did so, I screen shot his instructions and the cancelation from allegiant and waited 10 business days. After 10 business days I never got a refund from allegiant, even now after 18 business days I have yet to get it. Fortunately, Chase reversed their charge. First, their charge is $5 more than my booking. Second, the refund that allegiant said I'd get would have been for the $5 less amount. However, I'm pretty sure that when I went to allegiant to refund my money, it just went back to flight network since they booked it on my behalf. They were probably hoping that I wouldn't verify the funds not returned and then they would pocket that refund. If you do what I accidentally did, abort mission quickly and don't even think to follow through with them. Such a scam company read more

Never use this booking system if you value your time, money, or peace of mind. One star is too generous. I tried to add a lap infant to my international ticket from the moment I booked. Every time I contacted them, they reassured me it would be handled and told me not to worry, just to wait. I called multiple times for updates, and every time I was given the same empty promise. The day before my trip, I reached out directly to the airline, only to be told it was impossible to add a lap infant at that point. This company wasted my time, strung me along, and left me without options. Completely unacceptable service. read more

Flight Network is a bunch of thieves and crooks they canceled a trip that I had booked throught them. The airline then gave Flight Network a refund for the ticket that I had paid for. Flight Network then kept my money and insisted that I call the airline to re-book and use my credit. I called the airline and they said that they had given the credit to Flight Network and they had to re-book. When I called and spoke to no fewere than 5 customer agents they gave me the same run around, ie that I had to go to the airline. Clearly this is a well thought out scheme to defraud customers, because just as they now have my 257 euros they have no doubt done the same thing to others. I plan to file an action against them, and I urge others to do the same and never use their services. They do not deserve to be in business, clearly this is a ponzi scheme and one that they have been doing for a number of years. DO NOT EVER USE FLIGHT NETWORK. read more

I made a mistake on my reservation and needed to cancel the booking within 10 minutes span of time and they charged me $118 handling fee. What a scam! read more

It is disgusting because I book a flight from jamaica to florida and to return now they have me stuck in the USA the airline refund the return cost in full and they offering me 46 usd to return at time when ticket cost is higher. The cost to go home is 411 usd where am I going to get that amount now. I am beside myself with since I speak to them and I am here pulling my teeth out to someone to speak from flight network read more

This company is a scam, clearly trying to get money out of users, changing prices after transactions are done! We bought flight tickets with flexible option (travel within Europe), called customer service and asked to rebook for a new date, which was 5 months in the future, and was told the price difference to pay was over 1600€ (when the original ticket price was 780€, and flights for the new dates on the airline own websites were around 1000€!). I complained that the price difference was too high and was told that "prices are dynamic" and I could try calling again. I called again the next day, and was told that now the price difference was just 100€, so I confirmed the reebooking, paid the 100€ and got confirmation on the phone that all was ok and I would receive the new tickets within 24h. I did receive an email, but instead of tickets there was a message stating that prices had changed again in the meantime and, if I wanted to keep my rebooked dates, I should pay another 630€. Absolutely ridiculous and outrageous, they just keep increasing the price without honoring the initial sale! The only good thing I can say about this company is that I didnt have to wait to talk to customer service. Everything else is absolutely terrible and no one should buy from them. Additionally, all extras were way more expensive than on the airline own website (e.g. luggage 60€ vs 25/30€ on airline website). If I could, I would give 0 stars. read more

What a sly and deceitful way to make money! FlightNetwork offered a windows seat, which I paid for. The airline didn't provide me with the window seat. When I complained about it to FlightNetwork, their answer was "As you place the request for the Window seats we have place the request to the Airline from our end and is subject to availability the passenger has to check with the airline at the time of check-in the flight". Any "add-on" that FlightNetwork offers is subject to "availability" which they don't mention at all at the booking time. I won't be using FlightNetwork anymore and I strongly recommend no one doing it as well. Anything they offer is subject to "availability", which they aren't transparent about, and you don't get REFUNDED for it. They keep your money even though they didn't provide the service/benefit you paid for. read more

Awful customer service if you can even reach them. I cancelled in plenty of time due to illness and I even bought insurance. I DO NOT recommend this company I tried to dispute with my credit card and no deal. Be aware of buying online travel!!! read more

We booked flights with air Egypt, only to find a much cheaper direct flight with Turkish airlines hours later. As is standard, you should have till the end of the day to cancel without airline penalty. So I contacted flight network was directed to a bit then a chat. Was informed by an agent that a $59pp service fee would be charged after waiting for any answer for almost 45mins! Then I was was disconnected from the chat. So I called waited again for almost an hour to get an answer from another agent. This agent now claimed that in addition to the service fee I must pay $150pp airline penalty. This was because it was too late in the day now. If they could have done a simple task in less than 2 hours this would not have been an issue! I demanded to speak to a supervisor, no one was available so they said they would call me back. Eventually I called back again and cancelled and paid the fees so we wouldn't lose the Turkish airlines flight. 4 days later I am still waiting for a supervisor to call me back! Terrible customer service! Order 1071-487-928 I want a refund of the cancellation fees. read more

Stay away from Flight Network like a fire. When you need them for a small repair, forget about help. I had a typo on my flight ticket, I contacted them a week before the flight, how complicated can it be? Bottom line, they ruined my vacation, they just passed me around with disdain between opaque representatives who read me messages from the computer, sent me more and more links for additional payment, promised and swore to me that it would be taken care of and that I had nothing to worry about and... they didn't take care of it. Of course after I paid more money. I was on the phone with them for a whole week, stressed, nervous and anxious. They lied to my face, they didn't solve my problem, they just promised that everything would be fine and simply tried to take advantage of my situation and extort more and more money read more

Never, Never use this company. I thought I was booking directly with Aero Mexico when booking a flight from Oaxaca to Mazatlan. The flight was cancelled and no other flight available the day of travel. I applied for a refund and have had a run around ever since. Impossible to talk to anyone in charge. There are about 10 numbers listed to get ahold of them but they all direct you to their website where they tell you your request is in progress. It has been two month and still no refund. My traveling partner booked directly with Aero Mexico and she has already received credit. FlightNetwork insists they are waiting for credit from airline. This is not a reputable company. Stay Away!!! read more