Flight Centre, Holt Renfrew Centre, Bloor Street Toronto has been very disappointing. We received terrible service for our trip to Mexico for Christmas 2024. The agent, a manager, did not follow through on our payments or bookings. The booking package was concluded with him and our payment to Flight Centre was confirmed by him. However, at Cancun airport we were told by Aero Mexico our bags had not been included in our tickets to Mexico City. We paid USD 75 per bag instead of USD 37 per bag, had the bags been paid for at Flight Centre at booking time. On arrival at Mexico City the hotel demanded payment for 4 nights which we had already paid FC but it had not been paid to the hotel. We had to use our credit card for these unexpected expenses and were highly inconvenienced. The CAD $/USD exchange had also weakened, not in our favor. The hotel payment refund to us was made only after we lodged a complaint with FC emergency services from Mexico. Compensation for all the anxiety, stress and financial disruption for us has not YET been resolved. We are still awaiting a satisfactory outcome almost 4 weeks after returning from our trip. DO NOT USE FLIGHT CENTRE. THEY ARE NOT RELIABLE OR PROFESSIONAL WITH ZERO CUSTOMER SERVICE FROM THE AGENT AND OFFICE IN TORONTO!!! read more