We used Goway for a trip to Tanzania for an 8 day Safari and 3 nights in Zanzibar. Everything went…read morewell until we were scheduled to go to Zanzibar. They selected a well known, unreliable, unsafe airline, Precision Airways. Our flight to Zanzibar was cancelled twice. We were supposed to fly at 2:45 pm and ultimately ended up on an 11:40 pm flight, which was then delayed until 1:30 am. We saw our plane land,de-board, then immediately put us all on the plane with 0 safety checks. They also overbooked the flight and sat 2 passengers in the flight attendant seats. On the plane, it was incredibly hot, tray tables were broken, as well as the bathroom door. Once we landed, they had lost my sisters luggage. We spent our entire time in Zanzibar trying to get her luggage back, which we finally did with no help from Goway. Another passenger had mentioned her flight was cancelled 6 times with Precison on her way to Tanzania. Very disappointed in them putting us on an airline well know for doing things like this, with no warning. And the lack of support was appalling.

Central and South American Issues:…read more 1. I don't know what the quality of the other hotels in Guatemala City are but I would consider the Clarion to be only fair. 2. The transfer from Flores Airport to Flores Hotel on island. No one was there to pick me up at the airport, so I had to get my own transportation to hotel and I pay for it. The airport taxi driver dropped me off three blocks from my hotel and I had walked to the hotel. The taxi driver said, cars are not allowed on the island. I checked with the hotel and they say that was not true. I was reimbursed later by the tour company who was supposed to pick me up. The driver who came to pick me up to drive me to Belize drove right up to the hotel front door. Note; this driver was 45 minutes late picking me up. He said, he received a Goway Travel pickup time for me as 9am not 8am. Bad communication! See Laos Luang Prabang pickup - Southeast Asia. 3. The tour guide for the Xunantunich tour left me at the end of my tour at the Temple so that he could start another tour and I had to find my way back to the bus to the hotel. One thing about the Belize hotel (Table Rock) it was very nice! 4. The tour guide who picked me up at the Guatemala Belize boarder almost took me to the wrong resort. It was my observation of the street name that caught this mistake. 5. This is one of the issues I expect restitution for! On my plane flight from Cancun to Lima (five and a half hour flight). My aisle seat was changed from isle to last row middle seat which backup to the bulkhead. I have never been more miserable for five and a half hours in my whole life. I was supposed to be booked on isle seats. No one wants to identify how my seat got changed. 6. Luggage issues if I hadn't been paying attention, three times, Cancun to Lima, Lima to Santiago and Santiago to Puerto Natales. Latam Airlines tried booking my luggage to the last available check-in location on my flight bookings. I personally had to continuing checking my flight schedule to make sure my luggage was not booked through to the wrong stop location. Meaning Cancun to Lima not Santiago, then Lima to Santiago not Puerto Natales and then Puerto Natales back to Santiago. 7. Lima tour to Nazca lines. Transfer from hotel to bus station didn't leave enough time due to traffic so I missed my scheduled time. Luckily there was another bus 30 minutes later but I had to pay for that ticket out of my own pocket. The tour company (shuttle) did reimburse me. 8. Spend hours trying to find and English website where we could apply for our Easter Island arrival cards. Frustrating! See Southeast Asian tour with regards to getting help with arrival cards. 9. Goway Travel agent said, Carol could not change her ticket to my 11am departure to Easter Island due to the ticket type she purchased. Well, last night when we arrived in Santiago, we went to the Latam Airlines desk and they booked Carol (my wife) on my flight no problem. We even got seats together. I don't know if this change was not possible when I talked to my Goway agent or was just being lazy! 10. This is one the second issue I expect restitution for! Easter Island hotel issues - no room internet (checked with other hotel guest and they had internet with no issues) and no hot water. Had to sit in the hotel lobby with the mosquitos to get internet service. Gowany email correspondence regarding Easter Island hotel: note third paragraph. Why I am I doing your job? I am so sorry to hear about the troubles you had during your trip. We can discuss once you return and go over everything together. In the meantime, I have asked for space at other hotels for the last two nights with our supplier. This may take at least 24 hours to amend as I have to wait for her response from Chile. Did you try contacting them locally as well? Or in destination supplier Southbound may be able to get resolution faster for you as they are on the ground in Chile. My comment: I finally gave up fighting for internet service, hot water and moving to another hotel as we only had one night left. 11. Latest issue Easter Island, tour scheduled received from Goway and what we received from tour pickup guide (see below) were different. See Goway Day 15 December 3, 2025 itinerary schedule. We had to correct this with the tour company. If you should see fit reimbursing me for all the time (hours) I spent fixing Goway Travel issues, it would be much appreciated. Working this issue now. John Primdahl P.S. I am hoping my Asian trip goes much better! Sent from my iPhone Southeast Asian tour: only one issue otherwise the tour was stress and headache free: Goway Travel Southeast Asian booking agent was top notched for this part of my tour making sure I received all visa(s) (Vietnam, Bhutan) and helped with getting arrival cards, flights bookings when I was having internet issues and made sure I got my isle seat. Only issue, was at Laung Prabang Airport. N

Bad service, don't trust Less then 2 weeks to go for my trip…read moreI find out they didn't have my request, I spoke with 2 ladies and they both had really bad attitude

I called Brasil Travel many times to speak to Maria, the agency owner, about a refund I was…read moreexpecting from Air Canada. Each time I called the phone was answered by another woman who took my name and number, and said that Maria would call me back...she never did. It's been three months now and I am still chasing this woman for news about the refund.

One of the WORST Travel Agencies I have ever dealt with. Stay away. Talked to Petro in June 2023,…read morehe gave me the wrong information, then just recently I talked to Nick and he just does nothing at all and keeps you waiting. ALL I want to do is change my change my date for departing. When I did talk to Nick he wanted 950.00€ to change it, Air Canada said no more than $150.00. So someone is trying to make a buck here. Also, Petro has blocked what I paid for my ticket and nobody can change it. This is the great service from peters Travel and tours on Danforth in Toronto. Never again.

I booked flights and car rental for my recent trip to Florida. There were many choices for the car…read morerental companies so, being Canadian, I chose a company (RIGHT CAR) that quoted in Canadian dollars. The price was good but I believed it was due to the fact that you had to take a shuttle to their location. Big mistake! After being shuttled to RIGHT CAR and completing paperwork, the proprietors asked for Insurance confirmation which I provided. I was then told that RIGHT CAR does not accept Canadian insurance. Ultimately I was told I would have to pay a daily insurance fee on top of the rental fee. Needless to say, I did not use their services but was not reimbursed by them. So I was out my money. I contacted Expedia and, although they tried, they could not obtain a full or partial reimbursement. My complaint about EXPEDIA is that they should not deal with a company that does not accept Canadian Insurance. If they do, they should have full disclosure advising that RIGHT CAR does NOT accept Canadian Insurance.

Extremely disappointing experience. I booked through Expedia, but when Flair Airlines cancelled the…read moreflight, Expedia provided no support and refused to take responsibility, directing me back to the airline. This defeats the purpose of booking through a third-party service. I expected much better customer service. Because of this experience, I will not be purchasing any future travel through Expedia.

I was just like everybody else, a cancelled flight due to COVID and an email from Flight Network I…read morehave a future travel credit. No code, no mention of even how much credit exactly. Luckily I had a few different emails from them: skedchange at flightnetwork.com and fnonline at flightnetwork.com. Also, on one of the emails, the agent identified themselves with a name, address in Canada and Canadian phone number. When I tried to re-book, I called multiple different numbers trying to avoid ones (if there were any) that connect me to the call center in India. One of the agents told me they can't help me with re-booking and that they'll have the sales department call me in 48-72 hours, sound familiar? On top of that, that timeframe would have ended up being the weekend so I gave up on getting my money back or a re-booked flight. They called me on Monday! The phone call felt different, it came from a Canadian number +1(647)956-0177, very little background noise (didn't feel like a busy Indian call-center although the agent clearly had an Indian accent and name). At first, I thought ok, I only have to pay ~$100 difference, that's normal but then he said after taxes and everything, it would be $700 for a re-booked flight... with my travel credit of ~$630 applied = over $1300 total for the flight. I checked the airline's website, a brand new ticket (without any travel credit applied) would have cost me $700. I started asking why that is and it doesn't make sense and that I don't wanna lose my money and that I really want to do business with Flight Network but my budget doesn't allow it. After 5 minutes of essentially trying to get the agent to sympathize with me but NOT BEING RUDE, he said Flight Network can't issue me a refund but they can ask the airline to issue me a refund. He said he needs to hang up and talk to the airline and will call me in the next 24 hours so I thought ok, that was it, he saw he can't scam me anymore so they're hanging up. He called me back within 1 HOUR, saying the airline will refund me 100%!!! Next, he wanted $30 handling fee which I thought was a low price to pay for getting my ticket money back (plus I can always dispute the payment on my credit card if it ends up being a scam). I received an official email for payment receipt and another confirming that they'll try to get a full refund. He gave me 6-8 weeks timeline to get the refund which I've heard is pretty standard... I got my full refund 2 days after that last phone call with Flight Network! I know it probably differs from most people's experience and I was the same but maybe the fact that I was trying to haggle with him in a RESPECTFUL manner (regardless whether they deserve it or not) that got me my refund. Here's another phone number that I had more luck with: 1.800.671.5032 ext 2866

I booked a round-trip from Berlin to Istanbul from December 17 to December 20, 2025, but I had to…read morecancel due to illness. Per Flight Network's refund policy, I am entitled to a refund once I provide medical proof of illness, and the duration is 6 days after receipt. But that's not what happened. Since providing my proof of illness in December, I have not received a single response from them. I have contacted them by phone many times, and the excuses have been almost verbatim, independent of the agent on the other side of the line. I am now convinced that they will not provide me with any refund. Their service fee is often 100% or more of the original ticket cost. They don't do right by their customers on refunds. Stay away!

He charged me $350 for car rental in Greece and he said that this amount includes insurance…read morecovering for 700 Euro however, in Greece I found out that the actual car rental price per day including insurance was 90 Euro. It means 180 Euro for 2 days as opposed to $350 that I had paid this guy. I didn't end up getting the car and didn't sign any contract/papers with anyone and asked the car rental company to cancel my reservation but Mr Travel never refunded the money back. I still don't understand why he has charged me $350 and he hasn't provided the price breakdown for the amount that he has charged me. His responses are very rude, I just call this Theft!!!!!!! Also, he had promised to book an adult resort for my honeymoon and he promised that there are no kids in that resort surprisingly enough, the resort was family!!!!!! They provide false information and they don't pay attention to your request. Their main intent is to sell to you. I definitely don't recommend them to anyone!