We used Goway for a trip to Tanzania for an 8 day Safari and 3 nights in Zanzibar. Everything went…read morewell until we were scheduled to go to Zanzibar. They selected a well known, unreliable, unsafe airline, Precision Airways. Our flight to Zanzibar was cancelled twice. We were supposed to fly at 2:45 pm and ultimately ended up on an 11:40 pm flight, which was then delayed until 1:30 am. We saw our plane land,de-board, then immediately put us all on the plane with 0 safety checks. They also overbooked the flight and sat 2 passengers in the flight attendant seats. On the plane, it was incredibly hot, tray tables were broken, as well as the bathroom door. Once we landed, they had lost my sisters luggage. We spent our entire time in Zanzibar trying to get her luggage back, which we finally did with no help from Goway. Another passenger had mentioned her flight was cancelled 6 times with Precison on her way to Tanzania. Very disappointed in them putting us on an airline well know for doing things like this, with no warning. And the lack of support was appalling.

Central and South American Issues:…read more 1. I don't know what the quality of the other hotels in Guatemala City are but I would consider the Clarion to be only fair. 2. The transfer from Flores Airport to Flores Hotel on island. No one was there to pick me up at the airport, so I had to get my own transportation to hotel and I pay for it. The airport taxi driver dropped me off three blocks from my hotel and I had walked to the hotel. The taxi driver said, cars are not allowed on the island. I checked with the hotel and they say that was not true. I was reimbursed later by the tour company who was supposed to pick me up. The driver who came to pick me up to drive me to Belize drove right up to the hotel front door. Note; this driver was 45 minutes late picking me up. He said, he received a Goway Travel pickup time for me as 9am not 8am. Bad communication! See Laos Luang Prabang pickup - Southeast Asia. 3. The tour guide for the Xunantunich tour left me at the end of my tour at the Temple so that he could start another tour and I had to find my way back to the bus to the hotel. One thing about the Belize hotel (Table Rock) it was very nice! 4. The tour guide who picked me up at the Guatemala Belize boarder almost took me to the wrong resort. It was my observation of the street name that caught this mistake. 5. This is one of the issues I expect restitution for! On my plane flight from Cancun to Lima (five and a half hour flight). My aisle seat was changed from isle to last row middle seat which backup to the bulkhead. I have never been more miserable for five and a half hours in my whole life. I was supposed to be booked on isle seats. No one wants to identify how my seat got changed. 6. Luggage issues if I hadn't been paying attention, three times, Cancun to Lima, Lima to Santiago and Santiago to Puerto Natales. Latam Airlines tried booking my luggage to the last available check-in location on my flight bookings. I personally had to continuing checking my flight schedule to make sure my luggage was not booked through to the wrong stop location. Meaning Cancun to Lima not Santiago, then Lima to Santiago not Puerto Natales and then Puerto Natales back to Santiago. 7. Lima tour to Nazca lines. Transfer from hotel to bus station didn't leave enough time due to traffic so I missed my scheduled time. Luckily there was another bus 30 minutes later but I had to pay for that ticket out of my own pocket. The tour company (shuttle) did reimburse me. 8. Spend hours trying to find and English website where we could apply for our Easter Island arrival cards. Frustrating! See Southeast Asian tour with regards to getting help with arrival cards. 9. Goway Travel agent said, Carol could not change her ticket to my 11am departure to Easter Island due to the ticket type she purchased. Well, last night when we arrived in Santiago, we went to the Latam Airlines desk and they booked Carol (my wife) on my flight no problem. We even got seats together. I don't know if this change was not possible when I talked to my Goway agent or was just being lazy! 10. This is one the second issue I expect restitution for! Easter Island hotel issues - no room internet (checked with other hotel guest and they had internet with no issues) and no hot water. Had to sit in the hotel lobby with the mosquitos to get internet service. Gowany email correspondence regarding Easter Island hotel: note third paragraph. Why I am I doing your job? I am so sorry to hear about the troubles you had during your trip. We can discuss once you return and go over everything together. In the meantime, I have asked for space at other hotels for the last two nights with our supplier. This may take at least 24 hours to amend as I have to wait for her response from Chile. Did you try contacting them locally as well? Or in destination supplier Southbound may be able to get resolution faster for you as they are on the ground in Chile. My comment: I finally gave up fighting for internet service, hot water and moving to another hotel as we only had one night left. 11. Latest issue Easter Island, tour scheduled received from Goway and what we received from tour pickup guide (see below) were different. See Goway Day 15 December 3, 2025 itinerary schedule. We had to correct this with the tour company. If you should see fit reimbursing me for all the time (hours) I spent fixing Goway Travel issues, it would be much appreciated. Working this issue now. John Primdahl P.S. I am hoping my Asian trip goes much better! Sent from my iPhone Southeast Asian tour: only one issue otherwise the tour was stress and headache free: Goway Travel Southeast Asian booking agent was top notched for this part of my tour making sure I received all visa(s) (Vietnam, Bhutan) and helped with getting arrival cards, flights bookings when I was having internet issues and made sure I got my isle seat. Only issue, was at Laung Prabang Airport. N

Roy helped us tremendously with planning an Australia, New Zealand trip. So many little details…read more that made things go smoothly. Especially the airport pick up at Sydney to hotel. A real bonus was the hotel to ship pick up that included an expedited loading to our cruise room. Picked up at 11:15 am and by Noon in our room and off to lunch. This was our first experience with both Roy and Cruise Holidays of Lawrence Park It will not be our last. Fred W Strickland

DON'T WASTE YOUR TIME! I sent an email asking for help regarding a first time cruise vacation for a…read morespecial occasion. The first email I got back was 3 lines, which ended with "Before I start, Are you working with any other travel agency offices". You wont help me unless if I want to compare prices?. Already a bad start but I hoped I was wrong... I wasnt. I was given minimal information, and I mean minimal - I got the boat name, a couple dates but all for the same cruiseline and prices which did not indicate if they included taxes/fees. That is less info then what I would get online. I had to make a request for more information about the boat, prices basically everything, for which I got a one or two line answer. I ended up doing all the research anyway and found a better deal elsewhere but when I notified the agent, she had the nerve to email me a nasty pouty response "I spent a considerable amount of time checking prices for you. My advise was given and I am sorry you did not see the value of using our professional services" Dont waste your time and apparently wasting their time is their primary concern. I dont know why they would bother being open for business if they are so unwilling to do the basic job.

I actually first made a review to the Boston, MA location, however I decided to correct this to the…read moreright location. So I copied and pasted from there. I found the tour guide to be very unprofessional towards our group, but mostly me. We were a group of 20 students and 6 adults. The tour guide was very rude, and would snap at people if they asked a question. I felt that she targeted me, every time I would make a suggestion or make comment she abruptly told me to stop talking and that shes talking (even though she was not) My biggest issue was the fact that she said negative thing to one of my friends and colleagues and then tries to justify it by saying she had to many things on the go. I sent in a complaint about her to both her and the company, I received back a blanketed apology from her not even addressing my complaint. I replied back and the company said I need to step back and they will investigate. Nothing done yet, never heard anything back in a week. Clearly they have no intention of looking into the issue. As for the trip itself, was pretty good. Found it to be a little fast pace to really enjoy it, but did get to see more. Had mixed feelings from the students. I personally think that having a little less activities through out the day so to spend more time at a given spot and lengthen the trip to accommodate would make an improvement. I would strongly urge people to look else where. There are better company out there doing the same thing. Since the initial review, I have been in contact with customer service and sales rep, absolutely nothing has been done, and clearly shows nothing is going to be done. PLEASE don't support a company that once they have your money, they don't seem to care.

I have been using Explorica as our travel consultant for all International Travel tours that are…read moreplanned for our students. They go above and beyond to accommodate our needs and they understand the importance of the travel as we live in the Northwest Territories and it has its challenges. When I am on tour, the guides have all been amazing and truly know how to work with the students and the adults, providing tidbits, knowledge, fun, flexibility, and most importantly, patience. If any glitches arise, Explorica will do its best to smooth it out and I do appreciate all they do. I have been using Explorica since 2001. Jacquie