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Tacos Lupita

3.0 (1 review)

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5 years ago

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Pablo's Mexican Kitchen - Queso Flameado

Pablo's Mexican Kitchen

3.9(692 reviews)
6.4 km
•$$

Another great experience for Father's Day. Our waiter so kind as to grab an umbrella and walk my…read moremom and me to the car because it started pouring randomly when we left. Food is always great! I love the red snapper with oscar topping, the sauce over the fish is so flavorful. They were out of the crawfish quesadillas which my husband and sun were upset about but it happens!

This review is based solely on an Uber Eats pickup experience…read more I was doing Uber Eats and stopped by to pick up an order. Since it was my first time there, I wasn't familiar with the pickup process. There was a family sitting in the lobby, and when an employee came to the front, he greeted them and asked if they had been helped... meanwhile I was standing right there in front of him. After speaking to them, he put his head down and started looking through something without ever acknowledging me. I waited a moment to see if I'd be acknowledged, but I wasn't. Eventually, I stepped closer and asked where I could pick up the order. He dismissively pointed around the corner. That was issue #1. Issue #2: when I got to the pickup area, employees were moving in and out of the kitchen and walking throughout the restaurant, but no one stopped to acknowledge me. NOT ONE person. I waited another 7 minutes (yes, I timed it) before someone finally asked, "What do you need?" Not, "hi, how can I help you?" But, "what do you need?" As a delivery driver, the expectation is to be able to come in, grab the order, and go. Instead, I felt completely invisible. I won't be returning to this establishment. To management: please train your staff on basic customer service and acknowledgment. A simple "we'll be right with you" would have made a huge difference.

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Tacos Lupita - foodtrucks - Updated October 2026

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