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Taco Twist

3.7 (3 reviews)

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4 months ago

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1 year ago

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8 months ago

The food is very tasty, but the customer service is not good. Clean location and easy parking. A real twist on food.

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Habit Burger & Grill

Habit Burger & Grill

3.8(607 reviews)
0.0 mi
•$$

Ordered online app. Food was ready asap and as ordered. A…read morechard single lettuce tomato pickles onions extra pickles and the onions were raw not cooked. I ate it in 7 bites... Gracias

Disappointing Customer Service Experience at Howe location on Friday, February 13, 2026…read more Dear Habit Burger & Grill Team, I recently visited your Howe ave locationwith my family for dinner on Friday, February 13, and I was disappointed by the decline in customer service compared to past experiences at this location. While I understand kiosks are now common, I strongly prefer interacting with a real person when ordering, especially for a sit-down meal. Navigating the kiosk feels slower and less personal for me. When we approached the front counter, the gentleman with frosted-tip hair (who identified himself as the manager) immediately told us he couldn't take our order because it was too busy. He directed us to use the kiosk, stating it would be faster and that counter ordering would take about 30 minutes. There was no greeting, no "thank you for coming in," or any standard hospitality--just a blunt redirection. A short time later, another customer approached the counter and was allowed to place their order directly with the same manager--no kiosk suggestion. That customer's food arrived before ours, which left us confused and feeling unfairly treated. This experience was frustrating and inconsistent with the welcoming, guest-focused service I remember from The Habit. I miss the days when employees greeted customers, took orders personally, and made the visit enjoyable. If this is the new standard--especially for those who prefer counter ordering--I'm likely to take my business elsewhere. I'd appreciate any insight into your current policies on kiosk vs. counter ordering and hope this feedback helps improve the experience for future guests. Thank you for your attention. Sincerely, JT.

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Habit Burger & Grill - Interior

Interior

Habit Burger & Grill - Double Charburger and Bbq Bacon Charburger

Double Charburger and Bbq Bacon Charburger

Habit Burger & Grill - Onion Rings

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Onion Rings

Taco Twist - indpak - Updated May 2026

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