What started out rocky ended up positive. I love taco Billy.
Back in the day, the first time I lived in Asheville, I lived within walking distance of the other taco Billy location. You can imagine how often I went there. I've been a few times that location last year but since I was driving through Black Mountain, I decided to grab a little snack at the new location.
For some reason, the online ordering would not accept my Apple Pay even though I kept trying. Seems like it was an issue with my card. So I decided to stop in and order one quick taco to go.
Loving the new decor and space. Similar to the old one which is also now expanded. Great energy inside with a little bar and plenty of seating. All very clean, and fun feeling.
There was a little bit of a line when I got here, but I was fine to wait. The person working the cashier seemed a little flustered and was quite scattered.
My favorite when I ate meat was the Billie Holiday so I asked her if it would make more sense that I ordered that and swapped out the meat for veggie chorizo, or if I made my own. She said she could easily do a swap. Again, I clarified that it would be more cost efficient and smart doing that and she agreed.
When she totaled up my order, I noticed that it was seven dollars. So then I said to her "no, it looks like it would've made more sense for me to build your own because I only want three things". She accidentally sent that order to the back so then she had to spend some time canceling it and re-doing my order. She seemed annoyed at me, but I asked prior to ordering.
In her redo, she left off the eggs. In her defense, she did say "is that all?" so maybe she didn't hear and she was re-clarifying. Would've made more sense to re-clarify by stating what she believed I ordered specifically.
I guess something maybe happened with the kitchen, and this order never got sent back, even though I paid and tipped. I was standing and waiting for it about five minutes when somebody who was perhaps a kitchen manager came and checked in with me. At this point I've been in the restaurant about 15 minutes. I told them it was fine, that I could wait a little bit.
As I continued to wait, A few more really kind workers came up and checked in with me because they noticed I've been standing there a while. Honestly, all of these other workers are the ones that completely saved my experience and overall feeling about the establishment.
Finally, I got my taco but based on this situation, I had a not good feeling so I checked it. Yep-it was wrong. Just veggie chorizo and cheese. Extremely flustered and frustrated (after clearly, stating what I wanted multiple times and waiting 30 minutes) I walked back into the store to let them know. The cashier started arguing with me telling me that's not what I ordered which felt uncomfortable and so I just said it was fine and left. The manager followed me out, offering a gift card or a redo. He then said he would just comp my order. I was really late for my event at this point, but I accepted- just got the comp. Very kind and responsible offer. As he was coming in, somebody from the kitchen made the correct order. Very quickly. Nice!
In conclusion, I don't recommend just veggie, chorizo and cheese, because that's a little boring. However, building your own to make it veggie friendly is always a win. I think it might be nice if they let you swap out regular meat for a veggie meat even is that a little cost just to simplify the menu/ordering. Also, in conclusion, just be nice. I worked in the service industry for a long time and I have a lot of respect and understanding. All of those really nice staff who showed they cared made a difference.
I am always going to love this place. So glad that the Black Mountain location did not leave a bad taste in my mouth overall. I love how much they pack the tacos full. I love the red sauce they serve it with (even though she didn't ask me what sauce I wanted, I got that one). I love their queso and frozen margaritas. I love the decor and local feel.