We've visited this location many times and we're very impressed with the speediness and accuracy of our orders. Little by little, however, our experiences have been less and less enjoyable. Our most recent visit on 10/08/2016 at 7:24pm was an absolute disgrace. We we decided to dine in, as always, since we do not want our meals to get cold during the drive back home. Every single table along with booths seats were absolutely disgusting! Sour cream and shredded cheese sprinkled and smeared all over the majority of the tables and seats. Appalling. Even the bathroom (which I guarantee is never checked every 30 minutes to insure proper cleanliness) was disgusting!! Piss all over the urinal and the sink made me afraid to wash my hands with it! What?!
As for our food, we anxiously waited 20 minutes; we have never waited longer than 5-8 minutes during our previous experiences. When we got our food it was all ICE COLD and certain toppings were missing on our nachos...they usually come with tomatoes and they did not put them on the nachos. My cheesy gordita crunch neither had enough meat nor enough cheese to satisfy the fact that it's supposed to be a "cheesy gordita" crunch. The two soft tacos that came with my cheesy gordita crunch didn't even have enough meat on them, and it was ice cold as well.
All in all, we came to this location so frequently because it was a booming Taco Bell since it was a new addition to the warminster area...now that things are settling down, employees are getting lazier, spending too much time chatting with one another and checking their phones answering texts and even answering calls. (Also using their gloved hands to touch their phones and put it back on their pocket and NOT change the gloves when returning to handling food!!!) During a busy time like this time when we arrived, I should not be seeing TWO employees just chillin on their breaks while the line gets longer and longer for the poor employee is dealing with this frustration all alone, while the manager is smoking a cigarette outside. Despicable! We've noticed how the work ethics of this location has dropped dramatically. When we first began coming to this location, we witnessed the entire kitchen team coming together chanting "go Taco Bell!!" And having fun with one another with tons of motivation...now we just witness them bored and the manager removes himself from the scene to smoke a damn cigarette while two of his workers are on break leaving one poor cashier alone.
Our most recent visit is the final straw we had at this location, we knew that it wouldn't take long before the workers began slacking...especially with the manager they have to work under that doesn't show any kind of encouragement or motivation to keep his employees working. He goes outside to smoke a cigarette in front of entering and exiting guests for crying out loud!! He shouldn't deserve any kind of career pay if that is something a manager does while it's frustratingly busy. Not professional at all. You will not be getting our business any longer, this incident proved to us that if the manager cannot be a role model to his employees, then the entire staff is corrupt and do not deserve our business.
I should also make you aware of this. I am a ServSafe Food Safety and Sanitation inspector and if were to come to this location with no heads up, your establishment would be shut down immediately. Your cleanliness ethics are horrendous and your entire workforce should be ashamed and held accountable to the highest extent possible. But no worries, I will not be returning to this establishment ever again! read more