My approach to dealing with the service industry is to do the exact opposite of what I think a…read moreKaren would do, so it kills me that I felt the need to download this app. But, it is in the name of the holy sandwich that I write this rebuke.
I have ordered through DoorDash from this store four or five times. Every single time there has been something missing or wrong. Today I had worked almost eleven hours, the last two of which was spent dealing with a government website, which have a known side effect of causing stomach ulcers due to their legendary efficiency, so I went home and decided to treat myself to a hot, savory sandwich while I stimulated my intellect by rewatching Tiger King. I ordered a Thanksgiving turkey sandwich (which, by the way, stands next to the moon landing as proof of American exceptionalism) as well as some chips and NO pickle. The last part is crucial, because the pickle deserves to be buried underneath the food pyramid for its crimes against our collective taste buds. So, I took the sandwich-shaped mistake to the restaurant (kind of defeats the point of DoorDash), and asked that it be remade. The employee, who looked and acted like she would rather be doing anything else. Like yeah, you're making sandwiches at 8:00 on a Friday night. You're young, we've all been there and paid our dues. It's part of growing up. She said "well, the sandwich is still fine." Umm, excuse me? Fine? Not only did you put a pickle in the box with the sandwich, you put TWO pickles in the box with the sandwich! Twice the blasphemy! Their unholy secretions have desecrated the taste of my seasonal delight! In all seriousness, if I spend almost $30 on a sandwich and chips, which I would only do if I was exhausted, then I expect to get exactly what I paid for. I already had to bring a *DoorDash* order back, so if I don't want pickle juice on my sandwich, then I'm not going to get pickle juice, and I resent being made to feel like an annoyance because I request you fix your mistake. I was not mean or unpleasant. I just asked it be remade. I didn't even ask to speak to the manager. Furthermore, the only time I have ever asked to speak to a manager at a restaurant was at this store last year. My order was wrong (of course), and I called and just calmly explained that I wasn't trying to be difficult, I would just like them to make it right. She offered me a bag of chips. Not a new sandwich. Nothing else. Just chips. ¯\_(ツ)_/¯
Anyway, I hope corporate or something sees this. I know it's hard work and everyone makes mistakes. What matters is how you deal with them. Also...maybe work on the mistakes, too. Once is an accident, multiple times is a pattern. Thank you for coming to my TED Talk.