No drink carriers available (and the guy looked at me like, "do you still want your drinks or what?") and you better specifically ask for napkins since they think two napkins total is suitable when THREE drinks were ordered and this is handheld food. Oh, except for the sides of beans and rice, but they also didn't give a fork. Way to live up to the stereotype, Taco Bell employees! read more

The minute we walked in we got greeted immediately and Isaac took our order he was extremely polite and friendly the service was fast and the food was delicious. read more

Taco Bell - Crunchy Taco Supreme - Fast Food Near Me - Spring, Texas

Bad experience more than 30 min for 4 tacos not coming back they said the the order was not ready

Horrible customer service. This must be a retard hire only Taco Bell so I get why they always mess up the orders. Unfortunately this is the closest TB to me so FML. Unfortunate. read more

I frequent this location very often and have had some bad customer experiences the last few times. There are no cars in line but the gentleman taking my order is very short tempered and mad that I'm what I can only assume is taking too long in his mind. Keep in mind I'm the only car in the whole line the man proceeded to aggressively ask anything else at the end of every word I speak. He then informs me I can't have all 3 sauces, I then ask can I pay the rest witch he responds with yes for an extra charge rudely like Im supposed to know that. Come to find out no sauces where given at all and I was still charged extra for them and the fry's makes me believe he pocked the extra money. read more

This place is an attestation to why we need to lower the minimum wage. Unfortunately this is the closest taco bell to us, but we are willing to make the extra drive to avoid the degeneracy of the staff and owner at this location. This taco bell has a record for missing items, forgetting sauce packets (even when there is no rush, hint: there hardly ever is), drinks, wrong orders, etc. Today was quite the day when we mobile ordered a Mexican pizza (vegetarian). We waited in a 60 minute line to get to the speaker in the drive thru. By the time we got to the window, the order was still not ready. We ordered a vegetarian Mexican pizza, which reflects as so on the receipt, but the bozos still made it with beef. In normal circumstances, this isn't an issue because I can just go to the lobby or call taco bell and have the order fixed. Not this taco bell. The phone is down. The lobby is constantly closed. The owner of this location is too much of a Covid-19 patriot to open up his lobby. The cheapskate just wants to milk the system for his franchisee profits. So here we are, a wasted hour, and a meal we cannot eat. Some people really aren't cut out to do much more than be a Walmart greeter. The staff at this taco bell, fit the profile very well. My recommendation is to go to the Taco Bell down rayford rd about a mile down. The staff there is very quick and they always make orders correctly. I want to say there is a boy who works in the morning/noon shift (with a higher pitched voice) and a big tall guy who works evening shift. They are both excellent and this review doesn't reflect on them. read more

Taco Bell - Fast Food Near Me - Spring, Texas

Food is horrible I know can't expect much but from ordering online... get to the location and they asked if the order is correct to wait 15 minutes for cold food that looks like it was made this morning. read more

Taco Bell - Supposed to be spicy potato taco - Fast Food Near Me - Spring, Texas

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Last few times I have been here, trash. Use to be good. Mangers take the employees side. I guess good for them but they didn't want to do my order with a lot modifications, claimed to be a misunderstanding but I was clear, even corrected myself for using the old name of the item, since the ap was down. Normally try to make it easy on yall with the ap. Most of the time the staff is nice, not sure what happened today. read more

Service was terrible. Took 19 minutes to get two burritos and I was the only person in the store. Tables were being wiped down yet still extremely sticky. read more

This is already my favorite Taco Bell but Brandon at the drive-thru made our visit so much better! He's going places, great kid.

I agree with some of the other reviewers, we never get our order right, so we tried one more time! It seems to finally be correct! However one big flaw! Is if you are going to wear gloves to make food l, well cool awesome thanks for the courtesy, but if you decide to use the same gloves to handle cash taking orders. Well then with that I do take issue with, I would hope that in this day and age we know that does no good for anyone! Common sense? Food gloves cash do not mix together! read more

Taco Bell - Gloves and touching everything, so what's the point then? - Fast Food Near Me - Spring, Texas

this taco bell location is my favorite! I live 20 minutes away with 2 taco bell's right down my street but I drive out of my way to this location. ordering inside the wait can be a little long, but the drive thru lines are always quick and the employees are awesome too. the food here is always just as expected. I guess people come here expecting 5 star mexican tacos lol thus the bad reviews. but for TACO BELL this location is the best read more

My boyfriend and I go to this Taco Bell often because of the proximity to our house. Most of the employees there are pretty friendly, but I have no clue what the hell the kitchen staff are thinking. Today my boyfriend and I placed a mobile order and waited nearly 1 HOUR in the drive through line because the lobby at this location is closed. As soon as we left the drive through we realized they had gotten our mobile order incorrect. We clearly stated we wanted the vegetarian option of the Mexican pizza, but got beef instead. This isn't the first time this has happened to us at this location either. Taco Bell CLEARLY has a vegetarian menu now, so the kitchen staff should no whether or not they should add beef into someone's order. We ended up throwing our order away because there was nothing else we could do. The drive-thru line was already an hour wait, and we were NOT going to wait in line again. ESPECIALLY since we had placed a mobile order and already had to wait a full hour. My question is, why the hell do you not have your lobby open? What are you doing? People who place mobile orders have to wait an hour in your drive-thru line just to get the incorrect order? What is the manager of this store thinking? COVID-19 is over, open your damn lobby. read more

Taco Bell - Fast Food Near Me - Spring, Texas

Ordered late at night through Uber Eats. No fault of the the delivery driver as I don't expect him/her to pick through or taste test my food like it's 1345. But for the love of g0d how do you screw up not one, not two, BUT THREE items. Two supreme tacos were VEGAN in every sense of the word and there were no chips and dip as ordered. I FEEL ROBBED and I will never order from this "restaurant" again. Anybody who reads this please keep in mind that the nightshift is borderline ********. read more

Taco Bell - "Hard taco supreme" allegedly... - Fast Food Near Me - Spring, Texas

This should be one excellent taco bell....NOT....its the worst and goes through ups and downs so much the reality this is a no star. The App never works!!!!! Months and months go by then you might get one month it works. The staff turn around is so bad you never know what you're going to get in your bag. The taco bell on Rayford owned by same franchise but the issues are minimum to this location and the app works there. I've spoke to the taco bell corporate office so many times with the same response of the store will get back to you. Lies lies lies!!!!! Never ever! read more

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Updating this review lots has changed, much friendlier, faster, and accurate! I normally come late around 1 an order half the menu and drive away pretty confident. Guy at the window is funny and super friendly. Food always fresh. I swear their pizzas are best of anywhere. read more

Taco Bell - Fast Food Near Me - Spring, Texas

Went to go get a meal after working 14 hours straight and apparently this Taco Bell does t serve you if you have a trailer and can't fit through the drive through I spoke with the employee to see if I could order but they said they could only do drive though it's nice to know that my local Taco Bell will turn the working man away. read more

Why can these guys never get an order correct?! Never fails that every time I go through the drive through I'm always missing at least one item from my order. Really sick and tired of it. How hard is it to make sure you have the proper number of items included? read more

It is so bad they took forever to get our meal and when we got it they dropped it. Ps. Never go to this place it is booty

Really disturbing. Used the Rayford Road Taco Bell drive through (near the Mill), in the Woodlands, for the second time in a week. Once again, everyone who was working in the drive-through area was not wearing their mask. Masks that were hanging around their necks- and not actually in use around their mouth and nose. Called 800 number to report and it is closed. Where is the management and oversight for this place? read more

Apparently, you can't get desert after 11am because of covid. I just want my Cinnabon delicious!

Las bebidas están demasiado rebajadas solo pintan las bebidas , la comida es muy tardado ,

Went to this Taco Bell today. Ordered from the menu with the touchscreen ordering. Placed my order and said pay at counter with cash. My total was $10.77 I place $20.77 at the counter. Employee says I can't take cash. This Taco Bell has zero cash on hand. How are they a player worldwide and can't come up with $10 change? Pathetic. read more

My family was just there just to get some food and we took orders apparently one order was missing and was never received the guy taking our order forgot to put in one how do you forget to put an order when there are buttons? read more

wouldve left zero if possible, personally i love taco bell. i have lived in this area over 3 mos.now and tried this location a few times, always kids working ,(i understand that),but almost every time food has been cold ish, poorly wrapped (every time) and forget about special orders, i have literally drove past this location more than a few times because of the quality of food and service,and yes i have called and spoken to who they say is a manager, but with Zero results in the way of improving or changing my view of the place. i worked at Taco bell when i was younger(late 70s early 80s) and if i had served food like this, even once, iwould have gotten a talking to at the least , or retrained and tested. but honestly, this place sucks bad. read more

I will drive the additional 5mins, to Rayford and Aldine Westfield. The Birmham location has many issues. 1. Unfriendly Staff 2. Slow Service 3. Dine-In tables/booths are dirty 4. Menu monitor looks to have something thrown at it and not working for over 4 months. 5. Portion sizes are small 6. Final inspection of items need to be improved. Have made it home to many times without all items purchased. Save your time and money...go to another location. You would think in the area this would be an up-scaled location but is run like a 3rd ward location. read more

Placed an order using the Taco Bell app for 2 steak chalupas. I drove up picked up my food and went home. Once I got home I realized that the chalupas were beef and not steak. I was pissed and I called the store. They offered to replace them and I drove back. While I was at the window waiting I had a good conversation with the store manager. Apparently the store received an order for regular chalupas and not the steak. After I checked my app I saw that he was correct. He was still nice enough to let me take the steak chalupas at no additional cost. THAT is great service! read more

The lady taking the order is terrible. When she took my order I quickly took one thing off before paying. She told me I couldn't because they are already making it. So I insisted I only wanted 2 of them. She sighed sucked her teeth ad changed it. When I gave her the money she could not count it. She looked at the change with concern. So I helped he count it. Terrible service. read more

If could give a negative star rating I would. Visited the location on 2 separate occasions and both times my order was incorrect. I'm done with this location and probably done with Taco Bell. read more

It would be quicker to go to a Taco Bell in downtown Houston and drive back than sit in the line for food here. I thought it was just new employees making in slow. But a year or more in and the service is still just as slow. Pitiful. read more

Crappy service even crazier food learn how to make a bean burrito it's not that difficult 35 minutes to get my food inside and the manager with the dred locks not wearing a hair net. Funny thing is these people want $15 a hour and can't make food right and on time read more

I like going to Taco Bell, but will not come back to this one. I have been waiting over 20 minutes for food, and the restaurant is not full. This is not the first time service has been extremely slow. read more

This time the drive thru girl was very sweet, she handed me a med drink and i realized I must have not noticed it didnt come with a large. I said, can I pay for a large, she said you ordered a combo but we have no large cups. So I paid for a large, but they had no cups and they were just going with it. This location is lacking in so many ways. Again the worker was sweet. not her fault they don't have cups, that go with almost all combos. read more

Timing: Ordered online so I could "skip the line" when picking up. Order process said it would be ready in 5-8 minutes. It was a 13 minute drive from my house but when I got there, they hadn't even started my order. In total, it took them over 25 minutes to fill my order. Food: Some of the items were ordered off the value menu and those items weren't worth $1. We order off the value menu all the time at another Taco Bell and have never seen the lack of meat that we saw from this one. All three of the chicken quesadillas only had about 1 tsp of chicken in each of them and the tortillas were burnt on one side. The 4 tacos had just a hint of meat in each, which was barely recognizable as meat there was so little of it. The Mexican Pizza was good, but that's the only positive thing I can say about the visit. If you eat at this location, I'd strongly suggest opening your food up to check the amount of meat before leaving the restaurant. read more

I spoke to which I think was Manager Letti, I told Letti that Maria was not filling up my freeze up all the way and she just completely looked me in the face said okay and she never even try to tell Maria anything literally in my face while I was still watching Maria still fill my drinks up not completely to the top of the line. I told Maria she wasn't filling it up all the way to the line she stated that If she filled it up it will spill but I completely showed her 2 cups that had not been filled up completely to the line. I'm more disappointed in Manager Letti who does not understand what Customer Service is at all, ignoring a problem as a manager when it has been brought to the manager in charge attention in a friendly matter and for the Manager just to completely ignore the customer is a huge problem. I would like to understand why they would promote Manager Letti into a Manager if 1.) she does not have a Customer Service character 2.) she does not try to fix a small problem 3.) She did not SMILE not even once throughout the small conversation we had. If your looking for the best team for your store this manager is literally NOT it. she might be great cleaning she might be great at prepping and cooking but she is NOT great with customers. I would like to be contacted by the store manager on a action plan they will delegate to Letti on what customer service is maybe have her go through some video training. me commenting in here should be brought to Letti attention. read more

10 minutes for dine in to get 2 items. Really? Then I get like 3 potatoes in my cheesy potato loaded griller. Not cool, not cool.