I wish there was an option for 1/2 of a star for this location. Had the worst customer service experience I've ever encountered with a Taco Bell employee. Whilst in the drive through and attempting to make an order, the employee made the choice to play a game with my order cutting me off before I could finish saying each item, and then following each item up with a myriad of unneeded questions for each item (Beef, chicken or steak? Sourcream? Tomatoes? Make it spicy? Is that everything? ) in a rushed paced. She was doing this for fun- not for items that needed clarification. She did this for EVERY menu item I ordered. Once at the window, her and another staff member were laughing hysterically. I have never been to a Taco Bell where I felt so disrespected and like I was an annoyance for coming to spend money somewhere. Since she could see I wasn't amused, she then proceeded to say "Oh I put some of my food in when I was taking your order and I kept looking over at it." When I didn't laugh, she said "Oh, I thought it was funny" and slowly closed the window. While waiting for our food, we could hear the staff member proceed with this "game" to the other cars behind us. I also have a short video of this interaction for a couple of the items I ordered as it was so uncomfortable. I'm really understanding that people want to make their job fun, but to do it at the expense of the customer is in bad taste. I won't be visiting this location again. I give 1 star for the order being correct and the food was hot. read more

We did our own order on the computer screen. Everything was made correctly. I miss the employee interactions sometimes. Food was good, Sauces were well stocked and so was the napkins. The new fresca mango drinks was little strange with the added dehydrated looking mangos looked more like floating teeth in there. Lobby was clean and comparable to other fast food establishments. $2.39 and up burritos read more

Never order a a Baja freeze of any kind dirty or regular you will always get the regular one, in the drive thru it's fine you can just get it remade but if you use like DoorDash it will never be right read more

Staff is always polite and friendly , all of the workers are very hard working. Fav. Employee ( Maria & Elizabeth) read more

Taco Bell - Fast Food Near Me - Monroe, Washington

Don't come to this location. Not good service and small portions. Very disappointing in the sizes of their burritos.

I've come here twice - ordering online, and it's been a great experience both times. My wife will order on their app (or whatever... maybe on the website), I'll drive over, park, walk in, grab the bag, say "thanks" to the employees, walk out, get back in my car, and drive off. It's painless, I get my bag o' tacos, and I don't have to ever stop moving. My Taco Bell fav is the Cheesy Gordita Crunch - it's like a bready taco shell wrapped around a normal taco shell (with cheese in between)... and it has some special sauce that actually has some flavor (plus the usual - taco bell meat, lettuce, cheese). The kids like tacos without lettuce... which... is just tortilla, meat, and cheese. . Are there better places to get tacos? Absolutely. Are there better fast food places? Maybe, depends on my mood. It is what it is - overall, pretty good. read more

Taco Bell - the exterior of a taco bell restaurant - Fast Food Near Me - Monroe, Washington

I don't usually eat here often but the further along in my pregnancy, the more I find myself in the drive thru lane. The food is good, when the employees are paying attention. I am not a fan of spicy food right now. 8 months ago? Sure but I can't handle it now. My husband, on the other hand, is obsessed with spice. The spicier, the better. When we order an item with jalapeños for him and a different item without jalapeños, for me, everything is made with jalapenos... It doesn't matter if I specifically request an item with no jalapeños or not. More often than not, we get jalapeños on everything. It's been very disappointing. read more

Great and friendly service and food! Under construction but drive thru is open. Better than most taco bells.

We have been here more than I'd like to admit, as we travel through Monroe often. Food is always on point. Service is always quick. Location you can't beat - easy in and out. The southern gentleman at the window always makes our day - give him a raise, he's the best! read more

Shayla at the Monroe location had fantastic energy and customer service! We usually drive through after our night shift at work and her fun character always makes our night! Thanks for the delicious food and amazing service! read more

Well, we ordered a grilled cheese burrito and this is what it looked like... well done guys. Well done. read more

Taco Bell - Grilled cheese burrito... - Fast Food Near Me - Monroe, Washington

Okay I normally never would review a fast food place but I have been here THRICE now as it is one of my only food options getting off from a late shift. Homeboy who takes the orders with a deep southern draw (whether it's fake or not lol) goes the extra mile to ask if you want something "spicy" (with jalapeños) or not, which I've learned from visiting multiple TBell locations that you usually have to go out of your way to ask for. So like, he's really just making your day in multiple ways. The rest of the staff is faster than Lightning McQueen to get your order ready and all of them 10/10 deserve a raise. I can certainly live laugh love in these conditions. read more

I don't know if we've just gotten lucky with this location or had too much wine before going, but they've always delivered. Even if that wasn't the case, I'd probably still come back. It's Taco Bell, not fine dining ya sillies. read more

1. The drive through is nice and simple 2. The 2 Ladies currently working the order booth are amazing 3. They get my order right every time (Soft Tacos) 4. The Soft Tacos are awesome 5. Never had a bad experience although 1 time the taco 12 pack box was half ripped on the handle so it would be nice if they fixed that so you can handle it easily without falling tacos everywhere and ripped boxes read more

Food is frequent cold and/or stale. When ordering delivery they always seem to forget my drink and always seem to blame the driver despite the driver double checking as I'm standing with them getting my order handed over. Calling in the staff seem to not care and seem annoyed about having to answer the call read more

Stopped at Taco Bell on my way home and I ordered online, get to the window and girls like, oh I can't find your order on the computer, and I give her the confirmation and the name and everything and she says she still can't find it, so after she tells me 6 times she can't find it without offering any other solution I ask what else she can do, and then she asks what all is in the order so I read off all 17 items and after I finish there's about 15 seconds of silence before she goes "oh sorry, can you repeat the order I have to enter it in the computer" finally just gave up and left read more

I got $20 worth of food and asked for extra hot sauce packets. They gave me like 8 packets. I don't care about paying more. If you can't oblige with a couple packets per Crunchwrap c'mon. It's stupid. read more

Have you ever gone to Taco Bell 15 minutes before they close (as most people do) and see the car in front of you has ordered $75 of food. When you try to order, they tell you they are closed for the evening. Why have business hours if you don't honor them? The young man at the window was very rude as were the young men in the car infront who were clearly waiting for their friend in the parking lot. I don't write bad reviews often, but when you can't even order food- what else do you do? read more

Love this Taco Bell! They always get the order right, their freeze machine is always working and the workers are always super nice! Hey definitely have gotten much better and deserve a 5 Star :) Me and my boyfriend are night owls and enjoy having a Taco Bell to go too, keep up the good work! read more

Taco Bell - Sauces sauces!!! :) - Fast Food Near Me - Monroe, Washington

Worst customer service I have EVER encountered in my LIFE! They screwed up our order in the drive threw. Sent us on our way with 2 items missing. They never even added it to our order! I had to go inside and explain the issue to the lady at the FRONT COUNTER ( young dark skinned girl ) who should be fired. She did t apologize for the mistake not even once! Didn't even say a word to me besides my total amount that was due because of their mistake! I've worked customer service for 15 years and have never NOT apologized for the inconvenience! Will never go back there. Hope she gets fired she can't even do a fast food job correctly. She'll go far in life. Wow read more

Shitty Taco Bell..... slow as heck. They packed our to go order without the sauce we asked for and without any napkins. The food we ordered barely had ANY beef in it. read more

I love Taco Bell but the past few times the same girl at the drive through messes up my order..

The drive through cashier was super nice and even said "try and have a wonderful day" when I left. Well I would have if they had put everything I ordered in the bag. I literally order a taco and chips with cheese. Did not get the chips for the cheese. It's obvious this place is notorious for this looking at the reviews. They don't care. I'm working and can not go back as I don't have time. I even rounded up the $$. I guess that's what you get expecting these places to do their jobs right. So frustrating. read more

I've had some really good Taco Bell food for dinner lately. And tonight was absolutely the best experience I've had at this location. It was really really nice to hear a voice over the drive thru speaker that is uplifting and caring about the customers and the company.. my receipt say her name is Danielle H... I think she's the type of employee that we all want in our own businesses... Your are awesome! read more

It's Taco Bell. This one has always gotten my order right. Could be cleaner in the dining area but I've seen worst. Don't be butt hurt about 3 stars. As I said, it's Taco Bell. read more

HOLY JESUS. A friend and I both went to this location yesterday morning and both had a Crunchwrap supreme. Today we're both sick and have to stay within a 50ft radius of a porcelain throne for fear of having a blow out if we go any farther. Please pray for the fellow bathroom goers I offended because of the food practices at this Taco Bell. read more

Diego Saul was the man. His friendly customer service, patience, and getting our order 100% correct made for a pleasant drive through experience at this Taco Bell store. read more

Got the greatest and kindest service ever tonight from Austin Klemmer. What a keeper. The man deserves a raise.

Wow. I think this is the first fast food review I've done. Since fast food isn't really "great" (well, except that All Natural burger from Carl's Junior, that was a pleasant surprise) it's really the exceptionally bad experiences that stand out. And so far, I've only had the run-of-the-mill disappointment that comes with a typical sub-par burger or unsatisfying french fries. But nothing that made me start plotting to track down the general manager of the store. Until now. And maybe it's because I worked at one when I was a teenager that I have a bit of a higher standard. But in all my years of frequenting Taco Bell (yes, even after having worked there) it hasn't been this bad. It all started out well, but then most stories do. The cashier was very friendly. We ordered two Sriracha Beef Quasaritos, a soft taco, two hard tacos, a Doritos Locos Taco Supreme, and a bean burrito. We sat and waited, and waited, and waited. It took 15 minutes to finally get our order. 15 minutes seems like an eternity at a fast food joint. Most Mexican restaurants are faster than this. Back in my day we had orders out in a few minutes! /old man mode When I looked over the order, I see they had forgotten the soft taco (the only thing my younger son ordered). I went back up to the counter and informed them of the mistake, and they produced a soft taco very quickly. I sat back down, and then saw that one of the Quesaritos was not the new Sriracha one that my other son and I wanted to try. I checked the receipt and saw that she had punched in the order that way, so I chalked it up to our mistake for not confirming our order correctly. See, I'm really not much of a whiner. To alleviate the problem of us both wanting to try the Sriracha one though, we decided to cut each burrito in half and swap one half. Imagine my surprise when the sole ingredient inside each Quesarito seemed to be rice. Where's the beef??? We specifically ordered them with beef. The Sriracha Quesarito also had Sriracha sauce in addition to the rice. After unfolding the tortilla, I was able to find a couple specs of beef, but they seemed to have gotten there by accident. I decided to just eat the burritos as-is instead of complaining. But I grumbled as I did it, so I didn't seem like too much of a pushover. Halfway through my disappointing burrito, my son points out that his DLC Supreme taco supreme was not, in fact, supreme. In Taco Bell land "Supreme" means sour cream and tomatoes, and both were missing. Now this was getting out of hand, so I went back up to the counter and asked for a real supreme taco, not the inferior one I was given. They fairly quickly made a new one and I was back at our table for more disappointment. I gave up on the Quesaritos and decided to just eat my two hard shell tacos. I always order these every time I go to a Taco Bell and they are good the vast majority of the time. At least I would be able to enjoy "the usual"... but after the first bite, I felt like one of those kids that got an empty Playstation "box" for Christmas because Jimmy Kimmel told his parents to do it. They were the two worst hard tacos I've ever had at Taco Bell. Stale shells, almost no meat, almost no cheese, but stuffed liberally with lettuce. So basically lettuce tacos. On the way out, I noticed the floor didn't appear to have been swept recently, which normally would not bother me but after everything else it stood out like bad breath on a bad date. You let me down Taco Bell, you let me down. :( read more

Absolutely horrible. This entire establishment contradicts the meaning of fast food. 30 minutes to get my beefy 5-layer burrito is quite frankly disappointing. Stay away if you value your time! read more

Slow, so very, very slow. The food? Well, is standard Taco Bell food. We waited close to 20 minutes for a couple of tacos :-(

Asked for 4 burritos large soda NO ICE and LOTS of hot sauce. Got home and found NO sauce at all (it was on the receipt) and our drink had lots of ice. This isn't the first time they have forgotten/messed up our order and I feel like some employees don't care since it's busy. read more

They are only letting you order certain things online to promote their online app. This is the most retarded thing ever. You have a drive through for a reason and now they aren't letting you order things that are on the menu?? Do me a favor and re-think this in your little office. Horrible ! read more

I would have given this place 5 stars if all the people who worked here were just as amazing as the lady who worked the Drive through tonight taking our order. My family of 4 had a large order and she got it all right, nothing was missing and her customer service was GREAT! Her name is Angel!! And let me tell you, Angel is going places! She was doing almost everything herself with the orders and a line because the manager and a couple other male employees were complaining about their job and who does and doesn't do any of the work (not something I as a customer want to overhear) AND they all could have been helping Angel and help the one go faster but they were just standing around leaving her and one other person to do the work. The inside was so clean. I am just sad more people like Angel don't work here because they would have better business and a better dine-in environment. read more

Sadly, I don't think this review will do anything to change the way they run this Taco Bell. Management obviously doesn't care about the dozen or so horrible reviews. There aren't a ton of options here in Monroe so I continue to go back to this place, knowing I'll be mad when I leave. The first criticism is the fact that they don't check the order when preparing to food to see if any changes were made. I get all my stuff without tomatoes and then find most of my stuff with tomatoes on it. They just seem to make it the one way and don't THINK to check the actual customer order. The drive-thru is always slow. This has been established many times through these reviews. But the worst part of the slow drive-thru is that your food is still COLD. If it was a slow drive-thru because they were making sure the food was hot, that would be one thing. But that is not the case...ever. The biggest issue I have is the lack of COMMON SENSE shown by the drive-thru employees. If the receipt says "this order contains 6 items", then check the bag and make sure there are six items. The number of items is literally printed on every receipt!! The last THREE times I've gone here my order is missing one or two items. One time I'd already made it home and wasn't going to go back because then the rest of my food would be cold by the time I got back home. So my boyfriend just ate 2 of my things, since two of his were missing. The other two times, I was smart enough to check to bag, but only once I'd left the drive-thru. So then I circled back through and told them they'd forgotten an item. Today it took 10 minutes just to get my item replaced...so of course the rest of the food was extra cold by the time I got home. Their pathetic apology does not make my food hot again and does not give me back the time I spent in the drive-thru. And it definitely doesn't give me back my money when they just flat out forget items and I don't realize it until I get home. In those instances I'm out food and money. Again, I know this review will do nothing to change their ways. As long as people spend their money here, this Taco Bell will stay the same. read more

I haven't been in this particular restaurant for at least a year and a half because the last two or three times before that I received, at best, only one star of service. However these last two times I've been here, especially today, the service and the staff have been outstanding. The food came extremely quickly hot and fresh. The staff were very helpful and assisted me to carry the food to my table. They informed me that they have a new manager. This made a whole world of difference. I shall be returning more regularly in the future and I am recommending to my neighbors that this particular restaurant has been turned around 180°. Kudos to the staff and management. read more

Normally I would just expect the very worst from fast food franchises but this location lowered them even further. I went back to get my order corrected bc I am allergic to dairy and the manager gave the ok... When we arrived we re ordered the two items and when we got to the window the mgr screamed at us about getting free food in the past. She accused me directly even though we live in Seattle and this was my first time at Monroe's location. I'm hoping my suspicions are incorrect but I am almost positive they spit in my food. I've never had a slimy burrito until today :( read more

Hello food poisoning! My husband and son stopped in there last night on there way home. We are new to the area and my son really wanted Taco Bell. We don't eat fast food and against my husbands beat judgement he took him on their way home. I ate my husbands two left over taco supremes and not even 10 minutes later got instantly sick. We are now into the morning and I'm very very sick. The food was so disgusting, I regret every bite. read more

Did our dirty, unfriendly local Taco smell turn into a clean, friendly place to eat? My thoughts are yes they did :) I quit coming to this location because it was a nasty environment to eat in, the employees were too busy chatting it up with their visiting friends, and the food was disgusting. Tonight that wasn't the case. The employees were all super friendly and the food was what you'd expect at taco bell :) new management? If so, thanks for cleaning the place up. read more

Lets see fast food should be fast ordered 3 burritos 3 tacos been waiting 20 minutes. How do you fuck this up?