Three stars for Taco Bell in Madras, and let me tell you why. First off, shout-out where it's due. We tried to hit up McDonald's, under construction. Tried Sonic Drive-In, no bathrooms. So by the grace of crunchy tacos, we landed at Taco Bell. And I'll say this, you didn't need a secret CIA code to use the restroom. Doors wide open. God bless America. The place was clean, bright, natural light everywhere. Felt peaceful. Like a fast food yoga studio. But then we ordered. Twenty minutes. Twenty minutes for fast food. That is not fast food. That is reflect on your life choices food. Now the server was nice. Sweet. No problems there. But in the back, there was a whole episode of Fast Food Survivor going on. Some bickering. An older lady, maybe the manager, maybe not, trying to switch positions. An older cook who looked like he was the only one who understood the assignment. That man was pushing people like it was the fourth quarter. There was a kid back there looking lost. I am watching this like it is live theater. Dinner and a show. And here is the thing, it was 11:30. Not midnight. Not apocalypse hour. Just regular lunch time. You should be cranking out tacos like you are printing money. Instead, we are standing there aging in real time. I am looking at my wife, she is looking at me, and we are both thinking the same thing. There is a Mexican food truck up the road making burritos with ingredients that actually met a vegetable once. But no. We chose fast food. And we got slow food. Location is great. Clean restaurant. Nice lighting. Friendly front counter. But if it takes twenty minutes for two small items, and I get floor seats to Dysfunction Junction while I wait, that is three stars. Respect to the serious cook though. Whoever you are, sir, you were trying. I saw you. You deserve a raise. Just maybe not a stopwatch. read more

Taco Bell - Fast Food Near Me - Madras, Oregon

You already know the vibes. LIVE MAS!!!! Came here for 24 Cinnabon. The cashier asked "only 24?" Most accepting and welcoming spot eva. Those Cinnabon little circles hit da spot. Be back soon read more

Yes they are busy, yes they may be understaffed as it says they're hiring on the outside of the building. If you're complaining about waiting for freaking food and think you can do it better then fill out an application! Line is long, but worker told us it would be 15-30 mins to get our order which was fine as i'm very patient. She sounded stressed out, but I know she had to take on a lot of orders as the drive thru was very long. I felt bad for her. As I got up to the window, the gentleman apologized for the long wait which was nice because not all fast food places do that. Food came out fresh and actually tasted better than other taco bell's i've been to. So thank you staff for working hard!! read more

ordered two large freezes and gave us normal baha blast and made us pay for the freezes and then said she just got here and tried to make it our fault by saying we ordered normal baha blast even tho the receipt says we ordered freezes. Also took a long time for some drinks read more

Ordered ahead to pick up quick. Went through drive thru Let them know we were here for pickup. 30min in drive thru line then we get to the front and they don't have the food. Had to wait another 20!!!! So not come here unless you like waiting. We picked taco bell in order to not have to wait. We could have had a sit down meal in the same amount of time of time!!!!!!after all that the food was bad and they got order wrong read more

Waited 30 minutes at the counter for a mobile order. 10 cars went through the drive-through before they figured out they lost our order. They continued to serve the drive-through and made us wait another 10 minutes while they prepared the order. This place is an absolute disaster if you're in a hurry, go back and drive to Redmond you'll get faster service. read more

I don't expect much from a fast food place. At a minimum I want my order to be accurate and to be acknowledged when I ask a question (a grunt and an eye roll don't count). I got neither of those during my visit on September 21st. read more

Can I give negative stars? Fire everyone here. Complete trash. Waiting over 45 mins for our food (3 burritos). They locked the dinning room to new customers because of everyone waiting. Literally no one working. Worst experience ever at a fast food joint. Still waiting for our order btw. Can't even get a refund since no one is at the counter. The employees I see look lost. I never review, but I have so much time why not. read more

Taco Bell - Employees having a meeting in the back storage room... empty up front and in the kitchen. - Fast Food Near Me - Madras, Oregon

Today at 1pm. Order# 338838 charged 14.00 for my 11.97 order. She called me a fucking idiot screamed sand spit at me while she was yelling profanities out the window. I showed her the receipt and my cc charge. Called me names and yelled at me. Mike and Robin Sanders fire her or get her trained in customer service. Review the cameras. You'll be amazed. She was the store manager. Wouldn't give me her name. And wasn't wearing a name tag. She was a short red haired lady mid 30s no make up and she was scary. read more

Taco Bell - What I was charged - Fast Food Near Me - Madras, Oregon

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horrible horrible horrible service. waited at the counter for a pick up order for over ten minutes. no one greeted me but looked right at me without saying one word. a worker even answered the her phone right in front of me and looked at me without acknowledging me. I finally left. don't go to this establishment. go to the next town if you want Taco Bell. or go to one of the other Mexican restaurants we have in madras. read more

First of all this taco bell really sucked, here's the reasons my dad ordered a beef burrito and he didn't get what he ordered, instead he got a beef burrito supreme and he didn't order that. The workers were also very slow and they didn't do their job right they gave him the burrito anyway which was $5.79 waste of money. The beef crunchy taco with no cheese was correct so good for them. Now the large nacho fries oh heck nah there trash they are absolutely disgusting, I mean how could you not have the fiesta bites come on the one back home where I live has them seriously. Now the wait time omg that was bull crap seriously 20 minutes you gotta be kidding me if your low on staff shut down the restaurant quit making people wait that was stupid the staff were friendly but come on literally close if your low on staff and by the way some of the staff were just standing around doing nothing. Pfft a pathetic taco bell one of the worst I am never coming back here AGAIN. Note this don't come they don't get your food right yeah no wonder is has 2 stars. read more

Watched worker at drive thru wearing gloves take money make food take another order take payment make 3 box meals and never change gloves! I would never eat here! I'm curious how many customers payments were taken and food was prepared with the same gloves? Why do people get sick.....? Exactly! read more

Taco Bell - Fast Food Near Me - Madras, Oregon

This is the slowest fast food place I've ever been too. I have been waiting now for 14 minutes and there are still three orders before me that haven't gotten their food yet. It's probably going to be another 10 minutes before I get a taco and a burrito. read more

Pretty sure when they hire people, they make sure they have at least 1 IQ.. Worst Taco Bell in Central Oregon. Y'all suck. Every time it's something new. Tacos with barely any meat, filled with lettuce. Cold meat because the lettuce was wet. Stale taco shells. At least the Pepsi wasn't shit read more

Service was absolutely horrible. I sat in the drive thru for 45 min, which is long but tolerable. I was bothered that I sat at the actual drive thru window for 20 mins before anyone even addressed me and then another 10 mins to get my 2 items I had ordered. I'll definitely be going out of my way to avoid this location. read more

Trash. Service blew and tables/bathrooms were dirty. There were 5 workers behind the counter and one 1 was making food. Also the workers were yelling at each other which was pretty unprofessional. Update some customers came in after us and we let them know it took 30 minutes to get our food so they asked the worker if it would take a while. She said no and then they asked how they could order, the worker said with the kiosk was the only way. The customers left and the next customer that came in she took his order. Whoever the female employee is should be let go. read more

The wait was way over an hour for the foods. Kids waiting on orders and ordered paid for couldn't offer a refund. They attended the cars in drive thru & held up 3 different fams. in dine in. Bad service, bad food . Never again. read more

Taco Bell - Waited a whole hour to dine in while on a road trip - Fast Food Near Me - Madras, Oregon

So disappointed again-this is the 2nd Sunday we've tried to get food from Taco Bell only to find it closed. I understand staffing shortages but weekends are so important especially for the travelers going back to Portland. read more

Workers screwed up and gave me the wrong items, refused to fix the issue, and instead of making me new tacos, Alexis gave me my toppings "on the side" the second time I came through the drive through. I had to park and assemble my tacos with the items they forgot. What's worse is Alexis refused to give me two portions of sides even though I ordered two tacos. Horrible customer service read more

Taco Bell - Unfinished taco - Fast Food Near Me - Madras, Oregon

Good value, but Taco Bell needs decide whether they are a drive thru or a dine-in. Waited twenty-five minutes for an in-restaurant kiosk order while watching many car orders served much much sooner. read more

It's beyond me why this restaurant never has their inside seating open. The number of cars I see drive away due to their locked doors and slow drive through line is insane. They're losing money. Today we got to the microphone to order and were told it would be a 30 min wait, so we left too. They need to invest in more employees if they want to make money. Definitely not "fast" food. read more

This is probably the worst Taco Bell I've ever. The last time I came here I sat in the drive thru for 45 minutes waiting for my food. 15 of that was sitting at the window while everyone stood around inside, not making any orders. The second time was today, I decided to go inside and the drive thru was flying by while there was people standing around all over inside. The helped people out of order and didn't care about their poor service. I would not recommend coming here read more

I don't make comments but received the worst service, placed order took 35 min to get our food. I work as a waitress so I'm usually understandable, I will make sure customer is happy replace food or remake. I feel in this case as I waited as long for fast food I should of received my money back instead of a extra taco and tostada, I didn't want extra food it was late, just wanted something to eat since it was late. read more

Doors were open, no signs were posted. One of the employees told us their lobby was closed and you could only go through the drive through. Would of been nice if we could of ordered there in the lobby but the way it was communicated came off rude. Only people allowed to order in the lobby are truck drivers and mobile orders. Just a heads up for anyone wanting to eat at This Taco Bell. read more

Worst service ever! Traveling thru Madras to visit family in Redmond and stopped to feed our picky grandkids. Stood there for more than five minutes before we realized the kiosk behind us was the only way we'd be able to order. We were ignored by every staff member and no one came to the counter! Placed our order and waited 40 minutes!!! Absolutely insane how slow their staff was! They were only capable of doing one order at a time! I saw cars on the drive thru waiting 25 minutes. This franchisee own should be ashamed of this type of service!!! Suffice to say we've complained to everyone we know. Word of mouth for poor service can kill a business! If you go thru Madras ...pass on by. If you live in Madras do not give this place your money!!! read more

If I could rate this place a -1000 I would. The customer service was terrible. I ordered two soft tacos and 30 min went by and no sign of my food. A man wanted to take his order and she ignored him. They messed up an order twice and didn't give a man three of his tacos. When I confronted one of the workers claiming she was the manager she said "we're backed up" and when I told her "then tell your customers that so they know what is going on" she told me to "come and make them myself". Terrible place. I drove three hours just for some lady to yell at me to make my own tacos when it's her responsibility to let customers know they're backed up and keep updating us in our orders read more

Taco Bell in Madras is a great facility great clean very sweet I know a lot of people in there and they do the best they can to make people happy I appreciate what they do I just love it the Taco Bell in Madras it's just phenomenal sure it used to be bad but now it's great and I appreciate what they do read more

Every employee working tonight was absolutely amazing to my husband. He's a truck driver and got into town after 9pm tonight. With shut downs due to the corona virus, their lobby was closed and only allowing drive through orders. Well unfortunately, you can't take a semi through a drive thru. These amazing employees let my husband walk up to the drive through window to order. They were all extremely friendly. My husband is tired and just wanted to be able to eat and go to bed, and they allowed him to have dinner. So thank you guys! You're all the best! read more

5 stars for taco bell? OK whatever you think of the food the service here was exceptional. Was surprised to have employee walk through dining room asking how food was and if anyone needed anything. Came back a second day and customer didn't hear his food order be called for pickup. Employee finally got guys attention and offered to remake the food if it was cold! I was so amazed I had to leave a review. As for the food - I got a smothered burrito with tripple beef. It was pretty good and a great value. read more

Taco Bell - Newer store - Fast Food Near Me - Madras, Oregon

I guess I should've checked my order before driving off. It was supposed to be sub beans instead of beef. Wasted $7.77 for tacos that are going straight in the trash. :( Upside, the staff was courteous and the restaurant is clean. read more

Taco Bell - Fast Food Near Me - Madras, Oregon

The worker taking my service was an absolute bitch. I work at Tacobell where I'm from and I have never ever talked to a customer with an attitude like that even with how shitty I've been treated by customers and I spoke to her nicely. I hope they get new workers, absolutely ridiculous. read more

They'll let you wait in line for 15 minutes then tell you they're closed when you get to the window at 8:00 on the dot. Two stars only because it probably saved me from crapping my pants! read more

This is a great taco bell. The lettuce & tomatoes are always fresh. I order customized vegan food through the app and they never mess it up.

They denied us service as their dining room was closed and they only had the drive through open it is almost June in 2022 no mandates anywhere regulating dining indoors and then they wouldn't let us walk through the drive through as it was a safety issue. News flash tacobell if you require customers to have a vehicle to get food your going to be ripped to shreds in the reviews. :) read more

Dude if there's a tacobell to go to it's this one homies got it going on they actually care wether or not your food is diarrhea looking

Bro they are the best something was happening with my dad's credit card and they gave us the food four free thank you so much

Fast service, polite and helpful staff, clean lobby. Fixed my husband's order right away (forgot the sour cream) without question. GM Melissa and her staff were great. Thank you for making our lunch stop on the way home great. read more

Every time I order from here they always somehow mess up my order i tell them no lettuce or tomates but what do they do they add them anyways like what kind of ish is that and people there are rude even when they are wrong it's so unbelievable. read more

Never thought a Taco Bell would impress me. Shout out to this place for a super friendly staff and bonus peppermint candy at your table. read more

Taco Bell - Candy awaits you. - Fast Food Near Me - Madras, Oregon

This is one of the best and cleanest Taco Bell's that I have ever been to! Everyone was super friendly and the food was great!