I was in the mood for crunch wrap. Just moved here and do not like Drive thru's, so went into the Dinning room. The only way to order was an unfriendly kiosk. Ordered in but got my crunch wrap on a bag. I had to ask for my drink cup and was asked if I had ordered one. My response was go look in you computer. The food was really good. The experience to get it was not. read more

Ordered 4 items, and only received 3 yet paid for all 4. Sweet older lady tried helping but another employee came in with an attitude exclaiming that we were already given the food and then proceeded to slam the drive thru window shut. definitely need to reconsider the hires at this location not only to better the environment but maybe gain new customers! This was our first and LAST experience. read more

The dining room is never open. Honestly such lazy staff. The hours posted aren't accurate either.

I'm done going to Taco Bell. Does this look like it's worth $3.30?? First off, the taco shell is in pieces, the cheese isn't melted, and it is on the outside of the taco, THE OUTSIDE! You have to intentionally do that! There is no sauce on the taco, barely any chicken, all of the chicken is in the middle of the taco (not spread evenly), chicken is dry, and they almost never give me the sauce packets at this location. I'm convinced all of the shit quality is intentional. The staff is disrespectful, the location is dirty, I'm at a loss for words. There wasn't even a line! I don't know why it's so bad here! It's not like there was a rush, and a drop in quality would at least be more understandable if there was a long line, but it was literally just me! The quality is less than 1 star! This doesn't even deserve a 1-star review! I will NEVER come back here or to Taco Bell ever again! I can't wait until this location falls. Shame on Taco Bell, you obviously don't do quality control. read more

Taco Bell - Shit Taco - Fast Food Near Me - Lubbock, Texas

Staff refused to hand over an order claiming it was "already picked up," based only on a similar name from an earlier order. They couldn't verify it, show details, or print a receipt--yet told me to leave anyway. This forced me to cancel, cost me miles and pay, and pushed my cancellation rate up, risking my Uber Eats benefits. Completely mishandled and unacceptable. How could it have been picked up 30 minutes ago when the order was placed 2 minutes ago? And they said it's impossible for them to ever print a receipt. They were petty angry. The type where they don't care how stupid they look lol they just wish they could be making money doing nothing. But we all gotta work. I even said I can come back in 10 minutes and check again. They couldn't fathom the idea of someone doing that. read more

Ordered a Crunchwrap and the only thing crunchy was the piece of heart from the lettuce. The crunchwarp was a favorite but you can trash that. Never thought I would think Taco Villa beat Taco Bell on their food after this Taco Villa here I come. I will miss the Taco Bell I use to go to , the food is to expensive to buy just to end up trashing it. read more

I pull in to the drive thru 30 minutes before they close and they tell me I can't order because they're closed. That doesn't make much sense to me read more

The service was absolutely horrible. Wrong food in the bag when I made an order online to pick up through drive through. I had a reward so used it and made another order at the exact same time. The girl at the window made me go around twice just to get my other order which was a singular cheesy bean and rice burrito. Rude and horrible attitude. Will not be coming back. read more

Never have we ever had an order come out exactly as ordered and this location delivered! One of the best TB we've stopped at. The employees were very kind and professional. The kitchen was clean and organized from what we could see. The food was hot and we actually had a full taco. Definitely recommend this location read more

came here for a late night food this Taco Bell is really nice very friendly and clean Taco Bell. The food came out really fast and hot I love the Chalupa's and hard tacos. I do recommend this location of Taco Bell. read more

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Dr Pepper flavor was out, but got served it anyways. Put my fries upside down in my bag intentionally.

I have had nothing but bad experiences going to this Taco Bell on fourth Street, I pay for extra sauce on my quesadilla and I never get it. It's always dry when I get it and every time I call about it nothing ever gets fixed and they are kind of disrespectful every time. read more

The food that WAS made right, was delicious! But the cinnamon twists were half small pieces and just a waste, and should not have been used and prepped! The beef cheese fries this time were pitiful and there were only like 5 fries in a $5 grilled cheese fry! My portions were fine the last time I ordered it, but NOT this time! My portions were full like the advertisement picture last time! I didn't eat them as they looked quite disgusting this time! Highly unsatisfied and I wasted $5 this time! read more

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Me and 2 friends ordered taco bell on the app and clicked drive thru. The drive thru line was long and we waited in it. When we got to the window, they told me I can only do 2 orders. I said okay and told them two of the names. The lady at the intercom then told me I had to come inside. I chose drive thru because I did not want to get out of my car. I asked her why and told her there is no way for me to leave the line since there is a curb and come inside. She ignored me and stopped talking back to me. When I got to the window, I could see my order ready and they would not hand it to me and made me come inside to get my food when I waited for 20 minutes in the drive thru. I did not appreciate the disrespect I recieved from these workers. If you are understaffed, shut down your app. Do not go to this taco bell!! read more

Best taco bell I've been for sure, and I worked at one! Fast service and they filled my quesadilla end to end. Definitely recommend the double steak grilled cheese burrito too! read more

10/10 do not recommend this location. I did an online order and only received half of what I ordered and all the food was cold, we are 7 mins away so there is no reason our food should have been cold. They gave my husband hell when he went to pick up the food and the manager ¿Camrie? Hung up on me when I called to sort it out. When I went back to have our order corrected the manager didn't even come to speak with me. I feel so sorry for all of the other employees there having to work with such an awful leader. read more

I love Taco Bell. It's my go to, quick snack, get back in track place. But, this location in Lubbock on 4th street was one if the worst experiences I have ever had at a fast food chain of any kind. It was after the Texas Tech game let out around 10:45 so I expected to have to wait. I ordered on the app and waited about 25 mins in the drive thru to get to the order speaker. We checked in and they said to pull to the window which we did about 15 minutes later. During that time, there are employees climbing in and out of the drive thru window. When we finally get to the window the young man tells us they have run out of beans. Our order was primarily a sack of bean burritos. He said he could make them with beef. My daughter doesn't eat that so we asked them to cancel the order and refund my $20.60. He said "we can't do that" So I asked, what do we need to do to get a refund since you cannot give us what we ordered? He said I don't know, I guess hit refund on the app." There is no refund on the app and it would not let me select cancel the order. We had already left the drive through window at this point so I walked up to the door, which was locked. I walked back around to the window and asked them to please open the door so I could talk to someone. After about five minutes, someone finally came to the door. I walked up to the counter and waited for about 5 more minutes with the person that I assume is the manager looking right at me. There was food all over the floor and counter tops. I was kinda glad I didn't get anything to eat from that nasty work space. She finally came over and said "what do you want need?" I explained what happened and asked again for a refund. She said " I can't do that" I said ," you don't have a twenty roller bill in the drawer back there?" She said " I doesn't work that way" I asked " can you help me find the refund option? " She said " I don't mess with the app" so what am I supposed to do? " she said " I don't know." I asked for the managers contact info and she would not provide anything. I asked about a gift card refund. No to that too. She finally told me the managers name is Camry. I left with nothing and $20 less than I had before I got there. Today I called the number from the website and it is a fax number. I have submitted a request on the main Taco Bell page but nothing so far. Sigh... read more

Dont ever go to this Taco Bell. Every tim we go the order is wrong, the never put hot sauce when you ask for. The manager is the opposite of good customer service. I'd give them 0 stars if I could. read more

That is the best taco bell ive ever been to! the flavors we so awsome and i was just so amazed. The workwrs were also very nice and quick going. 10/10 would recommened read more

Only 1 mobile order per car? Pull around and go back through for your second order? So have me wait 15 minutes for 1, to pull around for another 15 for the next? Doesn't make any since. Allow multiple orders per car, better for the business and encourages mobile orders. Helps with speed of service anyway. read more

Waited for 20 min in the drive thru to be told that they were out of beef and beans... Then I asked for a quesarito and they told me that's online order only... waste of time. It's 9:30 PM how do you run out of beef and beans? read more

Worst service ever. I'm an Uber eats driver and every time I have had to pick up an order from here they have been rude, or closed early. This specific night they had closed early at 10pm due to "staffing shortages". I had to pick up an order at 11:00 and 4 workers were still there making food and stuffing food into small trash bags. If you want Taco Bell go to any other one, every time I have a pick up here they waste my time, money, and gas. read more

Let me say, I love Taco Bell but sometimes it's not the best experience. I really enjoy ordering through the app but sometimes the app allows you to order things that certain locations do not have anymore and they get a little irritated about it. If the app has it, just do it. At least the app offers discounts to help with the already cheap price. The service here is decent, people are usually friendly but don't always seem to care and it can be understandable. This is my go to fast food because of the app discount and dollar menu, which some places seem to be going away from or will offer less for the $1. An update, they have a great guy on the drive thru, he's very enthusiastic and fun. I hope they keep him on drive thru, it makes your experience all the better. read more

I love Taco Bell and I go to many different locations, but this one is my absolute favorite. It's so nice inside and very clean. The staff is very friendly and brings your orders directly to you instead of making you pick it up. I will definitely be coming to this location more often. read more

Ordered ahead and they didn't give me my food and told me to park and go inside. They the definition of being bitches. Everyone who obviously ordered after because mine was an online order got their food first. Fuck this place! read more

Literally waited 14 minutes for one freaking item. There's 10 people in the kitchen and not a single one of them can do their freaking job! They did not even care. Absolutely terrible service! Would not recommend. Drive to the one on Q. read more

It's like 20 degrees in here and the radio is blaring. That's what you get when you leave a bunch of kids in charge I guess. They are just playing around. Bathrooms are nasty too. Won't be back!!! read more

we ordered a super simple order and somehow everything was wrong even to the sauces we asked for? wtf. it's tacos.

It's Saturday 11:30 pm and they are out of chicken, ground beef,beans !!! Yes Mexican place out of beans .. I was offered no discount unbelievable!! read more

Nice people and good service at this old, run down, but clean Taco Bell. Usually a good crowd mix, too. Students, working class, seniors, suits. read more

This Taco Bell is awful. Multiple times they have been out of steak and chicken and barely enough beef to make certain items. They have the product, just too lazy to cook anything. Other Taco Bell's are miles better than this one. read more

I'm not a fan. I work closest to this location so I tried to get over my experiences but I can't. I will drive to the location on Ave. Q because the wait is even longer than that one. I've gotten forgotten about at the speaker box and when I got to the window they didn't know what to do. They didn't ask me what I would like or say sorry so I drove off without anything. I thought their speaker box was broken because there was a sign on it but I guess not. read more

it literally took them 20 minutes to get my 21 order thing out of the line. literally the best taco bell in the effing world. do not go anywhere else. idc if youre hours away. come to thia location. this is the best location they are so sweet and helpful!!!!!!!!!!!!! read more

They are kinda slow at the cash register considering that they call them a fast food restaurant. For wasnt anything to brag about but maybe I have high hopes for a taco bell. read more