May be it's not among the good Taco Bells. Service is poor. Also we are not sure about the freshness, and if cleanliness was properly followed. The food quality may fall a little short from Taco Bell's standard we used to have is other locations. I have not seen so many staffs in the kitchen of other Taco Bell locations!! Though they were displaying large 'now hiring' banners on windows and a bunch of leaflets on the table as well! read more

Taco Bell - Fast Food Near Me - Lansing, Michigan

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trash I was so excited to try the double crunchwrap, and this is what they're serving. I'm pissed I wasted money on soggy shells and no meat or toppings. The tacos were the same way, no meat and a sprinkle of lettuce. I wish I could give no stars read more

Taco Bell - Where is the meat? Where is the toppings??? - Fast Food Near Me - Lansing, Michigan

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This place was horrible. The ground and whole place was the nastiest thing I've ever seen. If you go here just expect it to be dirty. The food was good but they got my drink wrong. The service here bad and overall this place sucked. read more

Taco Bell - The lobby - Fast Food Near Me - Lansing, Michigan

definitely won't be coming back when the drive through lady was for some reason frustrated with me while I was giving her my order and then was laughing when she was handing me my order and I opened my box and my cinnamon twists are a fourth filled with cinnamon sugar hope she doesn't do this will everyone she gets frustrated with.. read more

Taco Bell - Cinnamon Twists - Fast Food Near Me - Lansing, Michigan

Picked up from this location. Order was correct and timely. Bravo on the thank-you/order-issue note! read more

Taco Bell - Thank you note - Fast Food Near Me - Lansing, Michigan

Absolutely no regard to getting food to the customer on a timely basis or any kind of professionalism from the employees.

$3 for a low quality, absent of flavor hardshell taco? Thanks, but no thanks. It doesn't taste any better than frozen food that is microwaved. The only good thing about this place is that it's open late and the hot sauce. read more

I know people think that TBs are all the same,, But this one is above the rest! Great friendly service..Senior drinks...And the foid is hot. That's all I require. read more

Been waiting in line over an hour. Where's my food? Who's working? Where's my food. After waiting over an hour in line at Taco Bell on Saginaw in Lansing I Drove down to rally's where I was in line for one minute ordered my food and on my way home thank you read more

Taco Bell - Fast Food Near Me - Lansing, Michigan

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Cinco de Mayo canceled Everybody knows this is the slowest Taco Bell on the side of the Mississippi. After waiting 45 minutes in line and ordering we get to the window to find out they are no longer excepting credit cards. Maybe it wouldn't have been so devastating if we wouldn't have wait 45 minutes in line we didn't even get a sauce packet it. Now my husband is forced to eat leftover meatloaf on Cinco de Mayo instead of a cheesy gordita crunch you should be ashamed of yourself. read more

Slowwwwwwwwwww. It took this tb 35 minutes for 2 burritos and nachos. Staff moved at a snail pace, it wasn't even busy. They were however very polite and had good customer service, otherwise they'd get no stars. Lol read more

Taco Bell - Nachos - Fast Food Near Me - Lansing, Michigan

Wow, Taco Bell. Thanks for the "nachos"...half the box is just crumbs. Not even worth the $5. read more

Taco Bell - 2x Chicken Nachos box... - Fast Food Near Me - Lansing, Michigan

Took forever. This place is extremely under staffed. I waited 25 minutes for nachos, a taco, and a quesadilla. They forgot nacho cheese on my nachos. It was cold when I got it. They forgot my drink. They dropped my food on the counter and walked away. I tried picking up my food instead of drive through (my previous drive through experience wasn't good) and I could tell the people working were discouraged and over worked. I felt bad for them. :/ On the plus side, the electronic ordering kiosks were cool and worked pretty well. read more

Usually the service at this particular location is slow- but eventually I can enjoy the Taco Bell goodness...but not this time. We waited in line 20 mins only to get up to the intercom and have NOBODY ANSWER. We waited for 15 mins constantly asking if anyone was there until my husband honked the horn to try to get someone's attention...still nothing. Finally the line in front of us clears and we pull up to the window where a young man disappears for 5 mins and comes back and tells us we cannot be served because we honked and they are "understaffed". He stated "their location is under scrutiny from upper management due to bad surveys" and "the GM in the back refuses to serve us because of our behavior (honking after 10 mins of no service)". Ummmmm... We tried speaking to the GM and asking he youngish Caucasian mans name but he was "under no right to provide it" but still deny us service... #nowonderyouhavebadsurveys #nevergoingback read more

Great stop after a pint with the lads. I'll make sure to wake up and say hi to the wife, Susan. She'll be mad and yelling whilst I try and cure me hangover with sleep - Brexit Geezer read more

Slowest fast food ever, 25 minute wait for two items. One of the items I got was wrong and I'm pretty sure a made up item. Never coming back. read more

So just went to this location tonight went home to eat and this is what my chips and cheese looked like. read more

Taco Bell - Fast Food Near Me - Lansing, Michigan

The slowest Taco Bell I've ever been to, and they just don't care that they're making people wait 20 minutes for a couple tacos

The floors in the back were disgusting, they made my oder wrong n also a few others why I was there! read more

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I am reviewing this fast food restaurant because of the great service I received at the drive through today. The server was patient as I did not know what I wanted (was not familar with the newer menu). Also, when I said Hot Sauce she asked Hot or Fire? I knew there was a difference and I can't eat that crazy Fire Sauce, so I appreciated her asking the clarifying question. The order was accurate and the food was tasty. I got there at noon-o-two and didn't have to wait. It was Very fast. read more

Taco Bell on Saginaw NEVER go there. Was there a long line sure but I waited. I paid at 7:42 about 750 they told me it will be one second they are making the last couple tacos. 8 o'clock the guy comes out the window and says do you just want a refund. I said I just waited 20 minutes. I would like the food for my family how long will it be he then shut his window and asked his manager how long it would be and she said I don't know. Me being frustrated because I have already waited 20 minutes I said I would just like my food because I have already waited this long. After waiting another 10 minutes I decided to drive around and go inside and see what was the issue. I went inside and asked what was going on and they informed me that they are going to serve everybody inside first before they do anything with the drive-through. I then explained that that is bullshit and they said that is how the fast food business goes. Mind you I do not get angry very often. But what made me even more angry was the manager let me just talk to her employee pissed off rather than coming over and apologizing. I was never apologized to once. A woman inside came up to me while I was waiting and said you're the most patient person ever. ANYWAY the manager took 15 more minutes to give me my damn refund. And when she did she told she needed my receipt and told me how did I expect a refund without it. I will NEVER go back there. I paid at 7:42 and got my refund at 8:20 never once was apologized to. Everyone was super rude besides the guy running the drive through he told me he wanted to just walk out. LONG STORY SHORT SAGINAW TACO BELL NEVER GO THERE. read more

In drive thru line for 20 mintues and I have hardly moved. It's taco bell how hard can it be? I bet it won't take that long to evacuate it out the other end read more

Taco Bell on W Saginaw in Lansing MI is terrible. To be honest all if them are. Orders are never correct and food has next to no flavor. You essentially are paying for a lettuce and tomato taco because there is barely any meat. I will never spend a penny there again. The only reason I gave 1 star is because there is no option for 0 read more

This place is THE worst. I have had several bad experiences with this location. The drive-thru will ALWAYS take 15-20 mins long!! And that's even if they don't turn you away because their "server is down" which literally means they do not want to make your food. Or they aren't accepting cards at this time, only cash! Do not waste your time or your money!!! read more

My girlfriend went to get us some late night food a little after midnight, she waited about 10 mins to get the food, lady in the drive thru practically thru the bag at her, pulled forward to check the food and they didn't get it right, so she pulled back into line and waited, they said they would remake it. Got the new food and came home and it was wrong again! We will never be back there again. read more

Horrible customer service, staff is rude af especially if you catch them giving you a wrong order... I just left and went to Wendy's because I waited 15mins in the drive thru, without the line moving!!! Unacceptable! The line moved when the car ahead of me left (without ordering) and I followed them! Never going back, don't waste your time!! read more

Worst service ever!!! Made my order incorrect and blamed me!!! Manager has no customer service skills what so ever!!! I would like to give 0 stars but unfortunately it won't let me read more

This Taco Bell does not even deserve a one star rating. My husband and I just when in there to order food, the employees literally stood there staring at us and talking. Would not even acknowledge us. When asked if we could order, the response was "Use the kiosk." No, I'm not going to touch that thing, especially with how filthy this place was and watching the "employees" make food with no gloves and extremely long acrylic nails. No thanks, I think maybe it was a blessing in disguise that we didn't get food from here. read more

The meat in my tacos was ice cold so I had to microwave it and hope to God I didn't crap my pants.

I don't think this location even has a manager to organize. Staff was friendly but suuuuuper slow. We ordered inside, finally using the kiosk, only after waiting 5 mins at the counter with no one bothering to acknowledge us. They definitely don't fulfill orders in the order received! It was like different people were assigned counter, kiosk & drive through. People who came in & ordered after us got their food before us. They kept getting orders wrong so people kept having to come back in. Took 40 mins to get 5 tacos. This place has been notoriously slow & known for getting orders wrong for years. I don't know why anyone goes back or why they haven't gotten decent managers in there! read more

I was pretty hungry when going into the drive through today so it was nice to be greeted by a kind worker as that definitely made things a lot better. I forgot to ask for a water for my dog and she was kind enough to give me one without problems. However the sauce was missing and I was missing a taco, as well. I was given my water but not my actual drink. When I sat there waiting (assuming they were grabbing my drink) I was told "uh, that's all". Which really wasn't what I wanted to hear as it was rude, but also, you're forgetting my drink! I've heard worse experiences but I've also definitely had better. read more

Terrible service and extremely slow. Placed a simple order at the counter and waited 14 minutes. Drive through was not busy at all. Others waited at least as long. Unfriendly staff and no sorry for the wait etc. read more

They expected me to pay twice because this Machine doesn't work. They said "do you have your receipt" I didn't because the transaction just took my money and they told me to look at a previous transaction I had with them but it was on a gift card so I could. read more

Worst location ever! Always understaffed and they have NEVER gotten my order right. No rice on a taco salad that's all I ask! Shows up on the screen as no rice...get it home and RICE! I have given them chances through the years now I am finally done! read more

I walked in for breakfast at 9:30 on a Sunday. Nobody saw me standing there for a minute. Then an employee in the back said "Hey, there's a guy up front", but nobody ever came to take my order. read more

Slow service, been waiting for a quesadilla and two tacos for a half hour what is wrong with this place?

Got the new triple steak sandwich. What a disappointing, doughy, sloppy mess. Had to eat it with a fork, couldn't pick it up. Same crispy, golden brown looking sandwich they show the guy on t.v. picking it up with one hand to eat it. read more

First of all... it is Taco Bell which makes it awesome regardless! From there the employee's just have to NOT mess it up and they don't at this location. I've received great service on several occasions actually. My expectations are reasonable and my expectations are met every time. read more

If there was a 0 I would rate it that they put my tacos in the wrong packing gave me taco I did not order.My chicken quesadilla had sauce all over it really hard to eat.Not recommend never going there again read more

I love Taco Bell. It's awesome. But this location is awful. There is a blonde there who works at the drive thru and she is so unprofessional and rude. She rolls her eyes, yells at employees and had an attitude. Also another lady who works as a cashier is rude. She interrupts my order and has an attitude also. The people who work there need to find a new job if they hate it so much. read more