Attention all customers and new customers, please look and read the reviews, I thought it was a coincidence that bad things were happening, and the last time I went l had gotten really sick, and the manager at this location was so unprofessional and rude, so I read the reviews, I was shocked, i will never go to the Okemos chick-Gil-A again. moldy food it saddens me that they get bunch of kids in that don't know how to do their jobs, nor wash their hands. read more

Food is consistently served hot. They have a good selection. Chicken is never dry. Macaroni and cheese is delicious.

Went through the drive-thru to pick up a mobile order. The food was ready when we got to the window and everything was correct. My grilled chicken nuggets were good and they gave plenty of sauce. read more

Chick-fil-A - Grilled Nuggets - Fast Food Near Me - Okemos, Michigan

Lines are long, but their food is pretty delicious. The staff is great too. Very respectful.

I had to review this location as they were the friendliest crew I've encountered! Excellent service and chat while waiting for my order to come up to drive through. read more

Water in bathroom is super hot and burning for months. It hurt my kids hands and they are not getting it fixed.

The first time I tried Chick-fil-A, was in Brentwood, TN, in 2015. I thought it was fantastic! I was away for business travel and found a way to eat there three times during my trip. This experience made me super excited to have a location closer to home. The novelty of Chick-fil-A has now passed a bit. But, I think that it is a very good meal! I have had the spicy chicken sandwich with pepper jack cheese, the regular chicken sandwich, the nuggets and the strips. They are all good, with my favorite being, the spicy chicken sandwich, add pickles! It also goes very well with the chick-fil-A sauce. The nuggets are crispier than the strips, both are flavorful. The waffle fries are a nice side note to the sandwiches. After my initial infatuation with Chick-fil-A, I still think they are high-quality, fast food, tasty chicken sandwiches and snack! To the best part of this location, the service has been terrific, each and every time I have visited. They were all drive-thru visits and the service is spot-on, friendly, patient, polite and accurate. The service is also timely and efficient. I definitely will return! read more

Chick-fil-A - Very good nuggets! - Fast Food Near Me - Okemos, Michigan

Great location, and the first time I'd ever seen a playground attached to a Chick Fil A. The servers were super nice (as always at a Chick Fil A) and we received our food quickly. I really appreciated that there is even a little basket near the trash can to collect unused condiments. Great idea! read more

Great customer service I received today. I wanted a chicken sandwich no bun with lettuce on the side so it doesn't get soggy...welp they put all together when I checked it at the window lol-thank you to the manger-he knew EXACTLY what I was talking about and fixed it right away! Saved me from having to park and go inside to order a different bed of lettuce and he was super nice about it! read more

Chick-fil-A - Chick-fil-A- Cool Wrap - Fast Food Near Me - Okemos, Michigan

This is the best fast food I have ever had, everything always looks just like the menu pictures and tastes even better. The staff are always very friendly and efficient, even when the line wraps around to grand river the wait is not long. All other restaurants could learn a lot from Chick Fil A. I only have one complaint and that it the location is not really set up for tube length of lines they always have. The food is always worth the wait. read more

My arch-nemesis, Gertrude, and I (fiona) decided to meet up at our local kfc to catch up and demolish these hens. gertrude absolutely disintegrated her meal as if she was houdini. i was slurping up this mac like a frat boy on a keg. After this experience, gertrude and i are no longer enemies, but we are bloated. kfc has been bringing people together since 1930. gob bless kernel sanders read more

Chick-fil-A - Gertrude enjoying her fries and lemonade - Fast Food Near Me - Okemos, Michigan

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Easily the best fast food restaurant in the area. Really great staff - especially Paige, who was very hospitable! The food is always fantastic, even by Chick-fil-A standards. I'd write more, but really what can you say? This is the only fast food place I go to anymore. read more

The fries are too salty the food is hot, the free chicken nuggets offered for September are tasty and fresh. Veterans beware! Despite being comped for my meal by a store employee- management refuses to honor any discounts for military unless you are wearing a class A or B uniform. Actually probably any military uniform. The rub? They don't actually ask you to show military ID. So leave your V.A. or D.o.d. cards at home- they don't work here! It's generally pricey fast food here. Nothing special except weird corporate policies on discounts. Get the app if you're a regular and get free food. That's a wrap! read more

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When we pulled in the drive-thru was packed and there were people lined up outside of the door. I'm sure this is common but it did worry me a bit. We will not had a short time until we had to be somewhere. But we moved quickly through the line. The service was awesome, the staff was pleasant and our order was freshly prepared. You will never convince me that there is a better chicken sandwich in this world! It hits home. Every. Single. Time. I grew up eating these but now I don't live near one. You can bet that any time I am in the area I will be here getting my fill! read more

I always stop by this location for breakfast while passing through Lansing. Amazing breakfast and even better customer service from the great staff inside and out for the drive thru. I really can't complain on anything ever served to me here, it's the only Michigan location that holds up to the standards of Chick-fil-A. read more

Chick-fil-A - Chick N Biscuits with hash browns for Breakfast - Fast Food Near Me - Okemos, Michigan

Solid fresh fast food! This location is pretty fast and the employees are always polite. The dining area is always packed, but there's a employee who is always keep things clean. My favorite location! read more

Chick-fil-A - Fast Food Near Me - Okemos, Michigan

Just got out of here with the cute girl, oh boy is she cute today! Anyways, we ordered the number one but swapped for macaroni and got zero sugar lemonades! Boy oh boy sit down and let Matches tell ya a story, will ya? First off, the drive thru wasn't too bad but dang do they stay busy. There were like four people out taking orders, chic fil a in this regard goes hard, son! You just pay the people out there like some sorta futuristic Will Smith movie. The food came super fast and shoot son that macaroni was so cheesy! Best macaroni hands down that the kid has ever had. That's homemade or restaurant, I'm talking anywhere, cuz! Don't get me started on the chicken sandwich! The buns glistening and the chicken sitting in between, accompanied by a grouping of fresh pickles! The cute girl swears mustard makes the sandwich better and I believe it but I still didn't put it on mine. The chicken is pure, I mean almost too pure and juicy too. Best chicken out there as far as Michigan is concerned. You'd have to have a Zaxby's here to compete for best bird in town. The lemonade is so freaking tasty and refreshing, kept me cool on a hot day! Loved the experience and will be back of course for more bird meat! read more

We were greatly surprised to see how organized the resturant was running. 2 people on each drive thru line taking orders, 1 person taking payments in card form, moved smoothly and quickly. Food was fresh and excellent. With no open seating, they have it down pat to moving people and not wasting time! CONGRATULATIONS AND THANK YOUS to staff who did such an amazing job! Drove out of our way to get there, but it was so well worth it. Chicken is lightly breaded, so it isn't as heavy as lots of others with a heavy thicker breading. Very nice to have. Fries are cut from fresh potatoes and lemonade was made with real lemons! Just AWESOME! Looking forward to another trip by! Thanks again for your service to all of us in cars! read more

Thanking the management team for taking the time to reach out to me directly to correct an error. The manager was kind, professional and resolved the issue. I appreciate the exceptional customer service that this manager exemplified. Appreciate the understanding that there a small gesture of rectifying my order goes along way to true customer service. I appreciate the manager who reached out to me tonight to make it right. read more

Beware of the lack of direction in order to get in line. This Chick-Fil-A is perfect for the Greater Lansing area, just as confusing and chaotic as the can of worms around Frandor. Get ready to do battle with people trying to get ahead of you in line. We were so frustrated with the actions of drivers trying to get ahead. I told someone at the window they should put cones on the right side of the drive through so cars don't drive ahead and just cut everyone else off, his comment after the deer in the head lights look was "we used to have them there"? What? Really? A million minions inside preparing your food and chaos all around that building, felt like a bad case of road rage. Managers and the township need to do something about the traffic flow around that building. Someone will get hurt if they don't change. Not going back. read more

Of course, a pleasure. Everything was hot, service was quick. Line was long but moved super quick (12:00 lunchtime traffic). Order was accurate. Food was delicious read more

My meal came out exceptionally fast and tasted delicious, while I was eating a very nice worker named Cooper Crowe was cleaning the tables while I was eating, I have never seen a fast food worker or even a restaurant worker clean as thoroughly as he was. He even was doing every part of the seats. I complemented him and after that had a little chat with him he then offered us refills. Cooper was very polite and even later brought us wipes and mints. I have never had a better experience at a Chick-fil-A. Thank you Cooper for this experience! read more

I always always love Chick-Fil-A and this location is no exception. Super-friendly staff and I am that person that orders a complex order b/c skip the bun and, even with breakfast, will get the superfood salad. read more

They messed up our order. No pickles... why's this taste bad? oh look pickles. Let me sip that gross taste away with the coke I ordered, eew! That's tea. Also the polynesian sauce is just sugar with no flavor, not good. The window woman was overly friendly, like woman they are not paying you enough to act like a door, but the manager probably made you do act a fool. read more

Absolutely pissed that I was jipped of my polynesian sauce. Do better okemos chick fil a, do better.

I love Chick-fil-a and this location! The food is always fresh, hot and served with kindness! The restaurant is clean and all the workers are so helpful and attentive sometimes I forget that Im at a fast food restaurant! read more

The staff is super friendly and nice, always caring and just overall a great environment to be fine. Always fast even when they are super busy. Great service every time I have been there read more

Always great service. The location in Grand Rapids had a woman who would refresh your drink for you, she was incredibly polite. All of their workers are incredibly polite and sweet. read more

I can't believe it, they forgot the chick fil a sauce. Why else go to the dang place if you don't get the sauce. Here I am choking down a dry #1, thanks read more

So happy to see Chick-fil-A has made it to the great white north. I grew up here, but moved to Atlanta in the nineties. It takes some time to get used to, if you're accustomed to sandwiches that need a lot of goop-n-cheese. Get the basics: Original Chicken sandwich Chicken biscuit (NOT a muffin or bagel) Nuggets Strips Fries (Waffle cut of course) Also try eating slow enough to actually taste your food. You'll get it, and come to realize the genius of the business model. Eat Mor Chikn!! read more

Wow. Service here is top notch. I've been to one in Somerset mall and they don't compare! Impressed by all employees walking around the dining area refilling drinks, taking trays away, asking how customers are doing. Great service. read more

I absolutely love the frosted lemonade! Grilled chicken nuggets are good too. My wife likes the salads and her dad likes the chicken strips. Prices aren't bad and the service is good. read more

I had an excellent experience! Their customer service was amazing as always. The employees were so nice! They were prompt to assist us when we needed help and brought out our order very fast. The food was delicious and very affordable. 10/10 I will be coming back to this fine establishment in the near future! read more

Best food ever, and amazing customer service too I love chick-fil-A. Yeah they might have a long line but that show how good they are

I mean it's chick fil a! What more is there to say. Always busy but they move the line really fast.

Great service. Great food. Very happy with overall experience. Sandwiches are always hot. Waffle fries are cooked properly. Coke is ice cold. Free refills when desired. read more

Line was too damn long! Had to take a detour to Taco Bell. I am furious, but I'm about to get some tasty nacho fries.

It's the BEST chicken sandwich ever period! Chick-fil-A sauce is my LIFE! I want to fill my bathtub with chick-fil-A sauce and imagine I'm a chicken wing in it. It's heaven! read more

I ate here for the first time and it was just meh. With all the hype of people always talking about this place I expected something more than a tiny piece of chicken on a bun. The waffles fries were just ok. Warm, but soggy. And for the price of it, you could go to any other fast food place and get a comparable meal for less! It was not bad and it tasted good, guess my expectations did not match what was presented. read more

I'd heard about how nice the staff could be at Chick-Fil-A, and I've been to other locations, and the Okemos location proved that they truly can be amazing! Even with a long line, we were greeted warmly and personally invited by someone to go over our meal options. Lawrence even gave my kids a high five. While other restaurants remain sad, dirty, and slow, this location beat my expectations. I'm impressed by how well the staff worked together. You can tell communication and customer focus is key here. read more