so fire, was pretty fast, great people, Thomas is my goat. people are very sweet! great food, also very convenient

WOW this was bad. Yeah yeah, I realize I'm writing a review for Taco Bell and many of my other reviews are for high-end cocktail bars, but hey- I'm a 50+yr old professional musician. Sometimes I just want Taco Bell. And I don't expect excellence here- just...Taco Bell. Well, in this case, I didn't even get it. After just about a 45min wait, I had to get back to rehearsal. A colleague and I walked in to the sound of two employees arguing and a bunch of people standing around (on an inexplicably very wet- like puddles- floor that I didn't even really question at the time). We ordered at the kiosk. During our wait, we heard LOTS of arguing behind the counter, some arguing over the counter at customers who were frustrated, and so much incompetence, it made the freelance music business seem relaxed and organized. The drive-through was being turned away altogether, though the person doing it kept stopping the work inside to talk to the drive-through people. Among the variety of excuses we heard was that they were understaffed. I saw at least four people there though. I don't think my local TB has more than that at any given time. This is Keene, NH on a Saturday, not L.A. When we noticed that multiple people who had come in after us had gotten SOMEthing (but some who had been there before us hadn't, and don't get me started on how many people had problems with the orders), we'd finally had enough and time was running out, so we approached the counter to ask to cancel and get a refund. Under the maybe 2' x 3' sign that said "please order at the kiosk," we were told that since we ordered at the kiosk, we couldn't get a refund. Around that time, a crumpled bag was thrown onto the counter and I was told that it was my food. I explained that I really didn't have anymore time and would rather just get the money and leave. At that point, I was a little concerned about eating it anyway. TB is always a gamble with one's stomach. What happens when it's made in an extra dirty location by pissed off workers? No thanks. "Well, we can't give you a refund." I...politely disagreed. He eventually went to contact a manager. Eventually he came back with cash (I'd paid with a card) and handed it to me with no words. The female worker suggested that I take the food since it was there (I didn't really want it but it was a singularly nice gesture) and the male responded with "nope. He wanted a refund and that's what he got. Throw it out." Amazing. I'm leaving things out because this is already ridiculously long, but I'm still in awe of the gross incompetence- EVEN on a Taco Bell level! This was the worst business experience I've had in my life, and that's saying something. read more

Don't know what they're doing back there, but it's not sending food out in time. Took my buddy an entire hour to receive his $9 box. The only reason they get a star is the dope chicken bucket lantern table. read more

I don't write reviews, but this place pissed me off. Looked at the menu in the drive-thru, see an individual soft taco is $2. I also see the regular 3 soft taco meal is $9 (the Supreme was just over $11). I ask for the regular meal and a Pepsi. No upgrades or add-ons. Comes to $13.50. I'm confused and ask at the window. He said the $9 is if I only got the tacos and not the drink (again, $2 tacos a la carte). Grand scheme of things, not worth arguing over roughly $3. Just pay and take my business elsewhere (I could've gotten the $9 luxe box and a drink for the same price and a lot more food). Get to where I can eat and I find I have 3 Doritos crunchy tacos. JHC. At this point, I just need to eat. I reach into my bag for a napkin, and find nothing. Now I'm hot. First world problems, yes, but there's something called basic customer service, and it translates everywhere. This Taco Bell: 1. Overcharged 2. Lied about it or is grossly incompetent 3. Got the order wrong 4. Couldn't even provide napkins There's a reason Taco Bell's reputation has plummeted since I first went in the 90s, and there's a reason many of the people who work at Taco Bell can only work at Taco Bell, and sadly, many aren't even qualified for THAT. Not one bit of this was embellished because the facts are bad enough. read more

Lack of customer service having to use kiosk. I Was paying cash and waited through 4 people that came behind me. I ordered 2 Tacos. Worker / manager? had to look up my order. Evidently when you pay cash, you have a tendency of getting lost in the system. I watched four or five people ahead of me pick up their order without even a thank you or acknowledgment. It's bad enough having to put in your own order with no human contact but to not have courtesy or politeness is not acceptable. read more

I went there during open hours and the employees were just smoking in the parking lot rather than doing their jobs. One of them even ran in to grab something and completely ignored us. Ended up going to McD's. read more

Idk who was working in the window on march 15th around 8pm but she was extremely rude and her hair didn't match my standards. When we asked about the baja blast, she very dryly said that they didn't have that in their store and didn't even offer any alternatives. Also I ordered a large drink and she gave me a straw that was about the size of my middle finger (ironic? yea.) Also when we arrived at the window, my friend asked to add a coke to our order as of course she needed a beverage and the woman proceeded to sigh and say sure. Incredibly rude overall and I would appreciate it if she was reprimanded and told how to do her job properly. As someone who has worked in food service, this is extremely uncalled for. Cinnabon delights were bussin tho read more

Bought three tacos. One of my tacos had probably two pieces of chicken in it. Not to mention my roommates and I all felt sick after

The "manager" tried to say we ordered cole slaw instead of fries. We don't like Cole slaw. We went there specifically for the fries. She yelled at me and called me a liar instead of fixing it. Worst customer service ever. I know this won't stop anyone from eating here but I wish there was something we could do. read more

Well, it's good for Taco Bell! This isn't a 5 star restaurant and we all know it. Staff was good and got my order right, so for Taco Bell that's good. read more

I thought I was lucky. Furst time since the pandemic that I didn't see a line at the Keene NH drive thru. Only one car ahead of me during lunch! I pull up and order a T1. 3 crunchy Supreme tacos and a drink. I pull up to the window and the worker was completely frazzled. He gave me my drink and a handful of wadded up napkins and sauce packets. Then he started to give me someone else's order and checked himself mumbling something about no lettuce. Nope not mine. Then he starts talking to another employee who brought hlm a burrito that nobody ordered. He then opens the window back and hurriedly hands me a bag. Containing 2 tacos no lettuce and closes the window. I wave my arms and finally get his attention. When I tell him its not my order he argued with me. I repeat the order I gave at the speaker and he says he never took that order. I had to pull out the receipt and show him. It had only been like 4 minutes. We joked about mild sauce or fire sauce and 4 minutes later he never took the order? He had me pull around to the entrance and said someone would bring it out. This is what I got for my 12 bucks. 3 taco Supreme, with half the filling. They were thinner than a slice of bread. So I got half assed tacos and some poor kid didn't get his tacos with no lettuce at all! If you get employees that know what they are doing and have just the slightest bit of pride in what they serve, let me know. Until then I won't be back and don't recommend anyone else go there. read more

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The food is okay but the wait is always ridiculous. I was third in line and it's now been 20 minutes. Good thing there is a metal rail to trap my car because I would have gone to Wendy's. It's always like this though so this is my last time here. read more

gave me food poisoning!!!!! i had to go to the hospital! DO NOT GO HERE!! i contacted support and they assured me the manager would give me a call... did not receive one. do not waste your time. read more

This Taco Bell is a disgrace to the Taco Bell company. Not only do the run out of things constantly they also have things on the menu they can't even make!!!! When I asked for a frozen drink they told me they don't even have a Machine for that. Giving this place a one star review is generous read more

This place gave me one of the worst experiences . The customer service was horrible I have never seen a place so unorganized. This place is a disgrace to Taco Bell. I dont recommend going to this place endless you want a stomach ache and want to lose your patience read more

Service is poor. All employees are so lazy. It takes 2 hours to get food being third in line any day of the week at all times. Staff is unfriendly and unprofessional. Do not eat here read more

I rarely come to this location, but the service is usually fairly slow. Typical there's as many people on break as there are working. The last time I was there, there was no line to order, but I still waited close to ten minutes to get my food. They're also stingy about giving out sauces. read more

This place is terrible. I wait in a line of of 3 cars and it takes half an hour.. JUST TO GET TO THE ORDERING MACHINE. And the man at the window? His arm was covered in ink and looked like he was just released from the department of corrections down the road on 101. AND NOW they only have KFC! I'm not going there for a very long time. read more

Drive through only, took about 2 hours to get the food. I don't ever plan on coming back here, the food is simply not worth it.

Literally went through the drive thru an took literally an hour for food. Also had one employee working. Not proffesional.

Food is good but they have some SERIOUS things to figure out. A drive though should not take 45 mins to an hour to get food with 6/7 cars in line. This is not just random it's every time we are here. Figure it out read more

Yes, the wait is long, sometimes my boyfriend and I have waited an hour just to get our food, but they are incredibly short staffed. If you don't mind the wait, the people there are ridiculously nice and we have never had a problem. We go there expecting a long wait because there are usually only 2 people on staff. Because of how long the wait is these people have been disrespected, but they cannot help it when there are only 2 people and the line is out to the street. They are good people just trying to do their job and serve good food, treat them with respect and accept the long wait. read more

The person working the drivethru is clearly nodding out it shes taking my order. Slowest drive through experience ever. Not worth the wait or trying to tell her what your order is seven times before they get it. Im all for helping those with addiction problems but this person clearly should not be handling food. read more

Slowest fast food I've ever been to. Always expect to wait AT LEAST 45 minutes to an hour, and 90% of the time you'll get the wrong order on top of that. read more

Slowest drive through I have ever been attempted to get food in. Go here if you want to waist your gas and have 45 minutes to spare.

A few years ago I started to suspect that my husband was cheating on me. I was heartbroken because everyday he left me I didn't know at the time but it was to go to Taco Bell, this Taco Bell. At first did not understand and I talked deeply to my squirrels about. One day I was driving to get new swimsuits for my fish ( I also needed to restock on my Dino nuggets lol) as I was pulling into Olive Garden (I had to stock up on bread sticks for the month) I looked over and saw the Taco Bell. To my surprise I saw my husbands golf cart in the parking lot. At that moment I wanted to quit but I bravely rode my electric scooter up to the door. My husband looked over and saw me he started to cry. He didn't say anything all he did was hand me a chulapa. I was terrified at first but then I changed my life forever. As soon as I took a bite reality was shattered. I had stepped into a dream word and I started to cry for joy! I finally understood why my husband had been leaving me 4 time a day for the last 3 years. My marriage was saved and now we go 4 times a day together. Thank you Taco Bell u have changed the way I look at life. If I could give this place 10 stars I would and to my readers I HIGHLY Recommend coming here! read more

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I am a door - driver and I sometimes have to decline orders from Taco Bell/KFC in Keene New Hampshire because it takes an hour to get through the drive-through line to pick up orders this has been going on for at least two months and it just doesn't make sense this is affecting my ratings and affecting my paycheck I really think they should get this resolved and I'm sure that many many other people feel the same way I never leave her views but this is ridiculous read more

Literally the WORST Taco Bell I've ever been to. Their service is extremely slow EVERY.TIME. And the food is not fresh. If I'm going to eat Taco Bell and get a stomach ache, it better taste good! Do not recommend. read more

Tagged along with my sister. She ordered tacos and found a earwig in her taco. We went back and told the employee and when she opened it and screamed then dropped the taco. We asked for our money back. Never going there again....disgusting!!!!!! read more

HORRIBLE service. The drive through could have the shortest line ever and you'll still wait 20 minutes for your damn taco.

Just last week I decided to try again after the last time,I didn't get all that I paid for. Again I got home and they forgot wedges. I am so disappointed in this particular restaurant. It is obvious to me it is under staffed and poor management. In the last 2 months I hv gone here 5 times and 2 out of the 5 we got all that we ordered and we got it in a decent time. The other 3 times we had to wait so long and didn't get our whole order. If things don't change I see this store closing for sure! read more

New management has really improved the experience here. I come here on the daily for a nice hot meal before work. Best staff out there! Great job guys keep up the good work!! read more

I know we're talking about Taco Bell here, but I couldn't help myself but make the point to get on here and explain to the whole world how particularly god-awful this one is. It is always absolutely filthy and disgusting inside, like they haven't swept the floor, changed the trash, or wiped down tables in hours. They are horribly understaffed and it is not unusual to seriously wait about 15 minutes for your food when it doesn't appear busy inside. That's a typical wait time, actually. They eff up orders CONSTANTLY and do not seem to know the menu. On several occasions we have seen our complete orders sitting on a tray on the center counter of their workspace, just sitting there, for about 5-10 minutes before someone realizes it's a done order that should be brought over to the people who paid for it, and by then it's cold. They also run out of food, like one time we went there and they were out of BEEF, FOR EFF'S SAKE. BEEF. So you couldn't even order a beef taco cus WHOOPS, RAN OUTTA BEEF. And on a more recent visit they were out of a particular type of chicken. Also annoying to me, as a person who generally has their shit together in life, a few months ago they kept some sticker on the door promoting the MTV VMA's for like a whole month after it actually happened. Whoever manages this restaurant is really terrible at their job and should do some serious soul-searching. Unfortunately my boyfriend always insists on coming here though, so I usually tend get food from another restaurant and bring it here so we can eat together. In conclusion, every other Taco Bell I've been to is way better than this one. This one is basically a steaming pile of yupppppp you know what. And I'm rating this one as "not good for kids" as they might catch a disease. read more

This Taco Bell/KFC has gone down hill during my years away fast. This location aside from being understaffed and unclean apparently has issues with their food too. A friend of mine found a brain fried up as a popcorn nugget. This location should be visited by the board of health on a surprise visit. read more

One of the better late night options in Keene. With how overpriced some of the area Mexican restaurants are, this isn't always a bad choice. There is a KFC in the same building, so it is a good option for picky kids that like to eat low quality food. That's the bad party about the place. The staff isn't the best. The food, well, don't eat too much of it. read more