7/16/2019: Quality and service seems to have gotten worse with the new renovation. Today, I ordered a couple breakfast skillet bowls at the drive thru window. After handing me my order, the employee walked right away immediately out of view without even checking if everything was okay. I waited for a few minutes to see if she'd see me and come back. Nothing. So I drove around to the drive thru window again. (The first mistake - how is anyone going to be able to tell you if their order was missing something if you just hand them their stuff and walk off where they can't even get your attention?) When I asked for more hot sauce, the employee told me that I wouldn't be allowed to get more than 2 sauces per food item (and to begin with, I had about 5 hot sauces in the bag for 4 skillet bowls, so not even 2 per item as it was). Her name was Tori. She literally said I would NOT be able to. Then, I inquire more about this new policy. (I had been coming here for years and nothing was ever said.) She brings out her manager Jen, who says that they stopped giving more sauces because employees were giving too much, but that I could get more if I asked. She ended up giving me more, but likely just to save face at this point. (If the policy was that you get 2 per item and can ask for more if you need it, why did the employee outright tell me NO?)
11 months ago: Very, very hit or miss, but what do you expect from a Taco Bell? Some days, the food is excellent and it really appears that the employee has put effort into putting together your meal. Other times, you can just expect to lose money when you leave here because something was very clearly done wrong. First and foremost, their ordering system tends to be a problem as employees constantly get items wrong. At the first window, the person who provides your sauces, utensils, straws, and napkins may forget one or more of these things in the midst of taking your payment, so you may need to ask for whatever items you didn't get at first, at the second window. Lastly, the food could either be sealed properly in the container or not closed all the way and fall all over you as you attempt to remove it from the bag, like what happened with my last power menu bowl, and rice, beans, and sour cream spilled all over the bag and my work desk. Attached are also some pictures of some nasty overlooked black beans I got today in my side of black beans and rice. The beans were very hard and I could barely even move them with my spoon. Upon closer inspection, they've been heated so long that they've turned into hard mush. I just threw them out and considered the $1.50 a loss. As long as you get used to expecting this spotty quality from Taco Bell, and this Taco Bell in particular, you won't even be that upset anymore. read more