We ordered when at the window we noticed only one box was given we asked where is quesadilla the young lady said "In the box".....we trusted her we go home no quesadilla. Really upsetting not worth going back for it and no sauces included. Terrible service. I don't even think they deserve a rating. But because I need to post this I will give them a -1. read more

I don't know how this place only has 1.5 stars. I would give it 6 if I could. My wife and I love to come here and get six Doritos locos tacos each with extra hot sauce. Then we each get a few cheesy Gordita crunch's. After that I go "downstairs" and get dessert if you know what I mean (rhymes with Muff Dive because it is Muff Dive). Then my wife always wants a bean and cheese burrito so I drive through without cleaning my face and when we see the drive thru attendant I say, "Hi, I'm a glazed donut." Then we go home and make love to KC & Jojo's "All My Life" on repeat. read more

This Taco Bell is horrible! they always forget things or get your order wrong (even when the receipt is correct). The customer service is even worst! EVERY single time I come here (which isn't often because it's such a bad Taco Bell) the lady handling the window (I'm assuming her names Maria (on the receipt) and a manager because she's dressed differently and is always the one handing the food out to us) is RUDEEEEE. My boyfriend whose even asked how she was and stuff appeared rude back. They don't fill up your drinks all the way (today I actually asked to top it off) and she gave attitude and had another team member bring our food and delayed. I don't know if she has repeated bad days or she just hates her job that much. I've never complained about it until today. This is the worst Taco Bell I've ever been to! I'd only suggest to come here if you'd like things from your order forgotten, get half filled stuff, and if you like attitude from their manager even when you're being nice! it happens everytime, guaranteed. read more

Any time you get food from this location whether it be through drive thru, going inside, or mobile order it takes forever to get your food. I got 2 items and I waited in line for half an hour. I work in customer service so I understand that sometimes things happen, but this is every single time. read more

Went there around probably 7 or 8 something last night, went through the drive thru and the dumb and most confused woman taking orders couldn't get her words or anything right. We had to repeat the order 5 flipping times in a row cause she decided not to pay attention. Drove up to the drive thru window and yet the employees still couldn't get the order right, we are asked to pull up in the drive way due to a missing item, and was given attitude by this little boy who claims the establishment was off the wall busy when there wasn't anyone in the lobby nor as many people in the drive thru, management is just as lame as their employees, i hope that since the pizza hut establishments are being shut down i am sincerely hoping in that same matter 300 locations for taco bell shut down too, i am not kidding, this establishment is the worst, I don't like it nor do i like any of the employees. read more

food tasted like chemicals and had a horrible after taste like ew! do not eat here at all

Pretty disappointed with this place. They struggled to hear my order through their crappy speaker box. Then even at the window they managed to get my order wrong. I almost drove off without items I paid for, good thing I checked the bags. Then I get home and my items are prepared incorrectly. This place already has a low rating. I guess it doesn't matter when you're Taco Bell and there are already memes about the aftermath of your product. read more

If I could GIVE ZERO believe me I would HORRIBLE service and food is so BAD don't waste your money it's sad because we can walk to this location literally I go ALL the way to chino hills for Taco Bell I don't know why this spot still OPEN read more

Read before you go. The wait times are horrendous. I've been in the restaurant and through the drive thru, both wait times are really bad. This is not where you want to go if you want "fast food". I've been in the drive thru line for over 15 minutes and still waiting. There were only two cars in front of me. I've had time to read all the other yelp reviewed read more

Came by to the drive through (horrible design btw) to pick up the mobile order and the lady on the intercom seems to have trouble speaking English. Order didnt come up on the screen while she was talking then it blinked real fast through then straight to the tot making it hard to confirm the order. Service is still slow as usual despite the mobile order. Looks like there is only 2 employees working despite several cars in the drive through. read more

Service is poor. I used phone order to order ahead before I went to pick up inside. When I arrived, the employees were standing there and talking to each other instead of serving people. I waited for them to tell them I'm picking up my order, they handed me my order in the paper bag. I realized they didn't give me the drink while walking out the store so I went back and asked for the drink because I ordered the combo. Later I told my hubby, he said they always don't give him the drink either whenever he ordered by phone. We ordered a few different kind of taco, but the tacos we got were all looked pretty much the same. We couldn't tell what flavor they are. Wish they can do a better job at labeling them... read more

The staff here are excellent. Every time I come to this location, they're always very kind and professional, as was a woman named Maria during my last visit despite being incredibly busy when I had arrived (the lunchtime noon rush). Was here maybe ten minutes at most, great work guys. read more

Worst taco bell ever. I spent 15 minutes in drive through with 2 cars ahead of me. Im the next car its been 3 minutes and they havent even said hi to the car in front this is ridiculous. Im stuck between 2 cars. Ive tried calling this location 3 times and no one answers. read more

The workers in there need to take a chill pill, I went back because they got my order wrong, and yelled at me for not having a receipt, they never gave me one. they're so rude. I'm out, $23 and You lost a customer. read more

We waited for 45min just to pay for our food in the drive thru. They are so slow. I don't understand. Someone ordered a drink only and it took them 10 min to get their order. Hire more cooks! Or more employees. This is horrible service. read more

Worst location I've been to. Both times I went the employees were extremely rude and seemed like they hated their jobs. I understand it can be stressful working in fast food especially on night shifts with less staff if it's busy since I've done that myself before but these employees were acting awful even when it wasn't busy and you had a very simple order. The first time the order taker was annoyed from the first word she said and kept not listening to me saying I only wanted 1 of the item (not 3) and the second time the employee was visibly on drugs and practically tried to steal my credit card and send me off without giving it back. She also just stood there having my bag of food sitting there all ready and getting cold for about 4 minutes while she stared at a male employee in the back and did absolutely nothing. Both times I made an effort to be friendly and say thank you after the bag of food was handed to me or after I said my order over the drive thru speaker but this level of rudeness/unprofessionalism I was given despite me being courteous and polite was ridiculous. read more

I need to first give a shout out to Taco Bell's new 89 cent 5 layer burrito...it's officially become my favorite sub 1$ fast food item ever! Anyways, what can I say about this Taco Bell? It's like any other Taco Bell with the multicolored interiors but I think this one is cleaner than most other Taco Bells I've been to. Taco Bell food pretty much also tastes like Taco Bell food anywhere else. I can't say they have spectacular service but I've never had a bad experience either. The drive through experience has always been fast. read more

Sometimes I just get the craving for a crunchwrap supreme and this is the only Taco Bell location nearby. They are always friendly but the service is very slow. I've only had one experience with the drive-thru and I would never use it again. Ordered only a breakfast burrito but it took a long time. Now when I order food, I just park and order inside as it just feels so much faster. My most recent visit: I ordered a crunchwrap supreme "to-go" and they even confirmed it was a "to-go" order but when they called out my order when it was ready, it came on a tray. I had to then wait for a paper bag before I could leave. Since I do not frequent other Taco Bell locations, I am not sure if it is only this location that is like this or if other locations are as slow as this one. Granted, there are not usually many customers at the restaurant or waiting for their food. Not sure why it is so slow... read more

The drive thru design is unlike any I've ever seen in the worst way possible, it's so confusing to navigate. The staff is so cold, the manager is incredibly rude. read more

Guess this taco bell closes 45 minutes earlier than usual because " they are missing a few stuff" not sure what this stuff is but if they can't even accommodate for a substitute why even stay open or sell that item at all read more

It's 10:22am on a Sunday and it's no one at the drive thru no one inside ordering as well. Why is the food taking so long to make ? Don't waste your time ordering thru mobile or a food delivery app even if u order 30 minutes early because they don't start making the food until you get there. Clowns read more

Crazy long wait in drive thru to get3 Doritos LoCo tacos n 1 Mexican pizza $20!!! Then STALE taco shells and they were like lettuce tacos almost no meat. Really disappointing how floppy n sad with no meat and mostly sauce and cold!!!! Terrible waste of time and money TRASH read more

Don't be fooled by the lying remarks that say this place is awesome. Worst place ever went on my lunch break on 1/31/20 when I got there 9 cars in line for like 15 mins didn't move 1inch why I chose to stay in line IDK call me an idiot. Then the girl taking my order extremely rude. I never even got to get my food literally left the line or I would be late back from lunch. Hopefully they made the food and then got stuck with it. Never again get it together get some competent people to work your line that's why it's called a drive-thru not dine in line and wait 30 mins. read more

If i could give 0 stars i would, how does it take over 40min to get food on a friday night at the drive thru. This store has gone down hill. Wont be back read more

So every time I come here, no matter what time of the day it is, I want to get a Mountain Dew Baja blast freezee. And all the time they always tell me that the machine is not working or is not ready for the day. You guys have a happier hour from 2pm-5pm everyday so it would be kind of convenient to have the product. If not take that advertising down cause it really disappointing when you don't have something every day. read more

this place is always packed and they take a loooonngggg time. and they will 90% of the time, forget to give you something. CHECK YOUR BAGS!!! always!!! read more

If I could give this Taco Bell less stars I would, it is the closest one to our house and in the last few years they have consistently gotten our order wrong. The most recent time they forgot an item (we were taking our food to go) my husband went back (from the car) and the employee was insistent that it was in the bag. He got home thinking he had just missed it, and it was not in the bag. When we went back the employee argued with him some more. We refuse to go to this Taco Bell and have written many unanswered emails to corporate about it. AVOID AT ALL COSTS!! read more

Most horrible and delayed service you can expect 29 minutes and still waiting in the drive thru Only 5 cars were ahead of me. I came back after more than a year and am regretting why did I do that. Can't even back out. Avoid Avoid Avoid This place read more

Taco Bell - Fast Food Near Me - Diamond Bar, California

Because they are the only Taco Bell nearby, there are no other options. The staff consistently messes up on orders and needs new management

$0.50 each for a half container filled with sauce . such a rip off they don't even fill it 3/4 . let alone the slow service in the drive through read more

Taco Bell - half container of sauce i'm paying $0.50 for it. should be at least 3/4 . suck a ripoff - Fast Food Near Me - Diamond Bar, California

I don't know what's with all Taco Bell's nowadays, they treat all the customers like they're infected (COVID 19) or something, customer service is horrible, the employees don't seem to have any training at all, very rude, don't know what they're doing, I won't go to any of the Taco Bell's ever again!!! read more

Caught in 4K. Asked for no cheese on online order and still got cheese. I wouldn't normally complain but this is the third time in a row where they had messed up my order. I ordered through the app to this time. To make it easier to comprehend and a little less inconvenient on my end. I love tacobell and I'm sad to say the customer service at this particular location is distasteful. The last time I ordered was earlier this week also through an online order. It wasn't until we got home until we saw the mistakes... The blackbean crunchwrap had cheese. The two burritos we asked for with no sour cream both had sour cream. Leaving her with nothing to eat. Whilst my nacho fry box was missing the macho fries! It's in the freaking name!! We went again tonight thinking, surely they couldn't mess up a simple order again... only to be dissapointes for the third time this month. Three out of three orders had major flaws making us go somewhere to grab a quick bite. I was even greeted with attitude when I came back and told them what happened through the drive through. Which I didn't take likely (for obvious reasons). I'm not the one who made a mistake. How hard is it to make a simple f*cling burrito. read more

Taco Bell - Chalupa I asked for with no cheese. Got cheese - Fast Food Near Me - Diamond Bar, California

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Been here 2 times and they have the worse customer service. Employees are super rude to customers, they didn't let me finish to say my orders through drive-thru and already hang up. read more

This goes out to the women with the little heart tattoo on her left elbow. When you get a customers order wrong here's a list of all the things you DO NOT do....... 1) you don't tell the customer that's not what they ordered when you obviously weren't listening. 2) you take the bag back and then slam it in the trash can right in front of them. ( which the trash is located below the drive thru window right in front of the customer) 3) when you get the order finally correct and hand it to them say have a nice day and slam the window on the customers face before they can even look up. Rude. Rude. Rude. She really shouldnt be working the front were she has to interact with the customers. Probably can't move her to the kitchen because she can't get the orders correct. So if you must keep the employee maybe just have them be a cleaner or a stock person. That's about how far this women's capabilities go since she has such poor customer service. Have a nice day! Byeeeeee. read more

Literally watched an employee leave the stall and restroom without washing their hands. This was the final straw for me for this Taco Bell.

I just went for drive thru like a min ago n ordered bunch of stuffs including nachos which I was never given.. I came home realizing a missing order and right away calling the store to get future credit. I don't know what on earth Taco Bell thinking putting a FAX number as their phone number. So IAM calling nonstop n "no one" would answer and I keep getting freaking annoying BEEP fr the fax machine... read more

I came here two days ago and they said their credit card machine was broken and they accepted cash only. I don't carry cash on me so I left. I came here again today and their credit card machine was STILL broken. I looked at their previous reviews and someone said their machine was already broken a month ago. This is ridiculous, if they're not even trying to fix the machine then they don't deserve the business. Don't come here! read more

This is by far the worst fast food experience I've ever had in my life. I've grown up coming to this taco bell, but don't know if ownership has changed or management, but it is all completely outrageous. We had a mobile order that we picked up through drive through. We drove off but quickly realized that a few items we ordered had meat in them, even though we had requested them to sub beef for beans. I went back and told them. As I was waiting in the drive through, I heard the worker say to someone else that "no shit this is going to be wrong, look at this complicated ass order." What he didn't know was that he left the drive thru window open. We heard the conversation and asked him to repeat what he said, he came up to us-repeated it, and then slammed the window close. Then a woman comes and starts telling us that just because a few items have meat, doesn't entitle us for a redo of our entire meal. However, because she opened everything, she said she would make it again but don't expect them to do it again. Not only did she not apolgize, but she blamed us and refused to even let us explain why we as vegeterians are not okay with the meat being in our food, hence needed the order redone. She walked away before I could even get a sentence out. Then the original guy comes back to give us the order. The order did not have a receipt attached at that point. I asked for the managers name and he slammed the window on us after give us the order. I waited and waited until we came back and told him again that we needed the managers name. He responds with YOUR ANUS and slammed the window again. I started to honk and told him to get back and open the window. He come back and tell us to "go back to india." He said he was the manager, said multiple different names, and continued to lie. The workers just watched and continued to let him be a racist prick. If this is the kind of customer service taco bell has to offer, if this is the kind of food taco bell promotes, and if these are the kind of workers they hire...this location needs to be shut down ASAP. This is unacceptable and action must be taken. read more

Taco Bell - Racist trash - Fast Food Near Me - Diamond Bar, California

Been waiting in line for over 30 min in this drive thru waiting on a few tacos... I have never seen a place so slow in my life! Sad part about it is that I can't back out of the drive thru so There goes my entire lunch, and I haven't even eaten yet! read more

Good food. Worst customer service. I went for late night snack around 11:40pm on 9/24/22. Drive thru workers here were silent. Never said hi or thank you. Gave me the bag while staring at me like I'm bothering them. To these bone heads: If you don't want to work late nights, quit! Mindless workers! read more