This is a very modern looking take on the typical Taco Bell architecture, which was the first thing that struck me about this location. But beyond that, all the essentials of Taco Bell are otherwise here. The menu selections and quality of food that you can come to expect from Taco Bell can be found at this restaurant. A drive-through is available of course, and well let clean seating available inside. read more

Taco Bell - the outside of a taco bell restaurant - Fast Food Near Me - Cincinnati, Ohio

Ordered on Uber Eats. Came quickly and was still cold. Ordered extra seasoned beef. There was no extra. Ordered no lettuce, there was lettuce. Horrible experience. I doubt they care about a single customer but I'll never be back. I'll be sure to tell everyone I can about this lousy experience. read more

Been sitting here for 25 minutes, gotten a "I be right with you. 20 mins later I said "hello, are you still there?" And I get a "I said I'll be right with you!" Currently still waiting with 3 cars behind me. We get it, you are people. But don't be rude and slow. If you're gonna be slow the least you can be is nice. read more

Taco Bell - Ordering - Fast Food Near Me - Cincinnati, Ohio

My wife and I like Taco Bell's food, but the service at this location is awful!! Saturday evening, 9/2/23, I placed a mobile order at 7:30pm, but was forced to pick it up at the drive-thru because the store dining room was closed. There were only two cars in front of us at the drive-through, but it took forever to get to the speaker to tell them I was there. Once I finally got to the window to pick up our food, I was told to pull forward just like the two cars in front of me, and we then had to wait forever again to get our food. We were here for about 1/2 hour! When we got home, I found that the Mexican Pizza that we ordered with sour cream (an extra cost item) had no sour cream. This is the second time this type of awful service has happened at this location. If they can't hire enough staff to run the restaurant, then they should just shut it down - permanently!! Taco Bell service at this location is consistently so bad that I have now closed my Taco Bell account, gave up my rewards points, and deleted the app. read more

Super slow service. Can only order using super slow kiosks. Overall not worth stopping.

Buyer beware!!!! Obviously they have staffing and training issues. Waited for 20 minutes and they still got our order wrong. My advice try somewhere else. read more

This Taco Bell drives me crazy. Whenever I order at night. The food staff are all too busy playing with their phones or have headphones in. They never get my order right. The manager on duty is usually really good about correcting it when something is missing. None of the special request items come out correct like if you order a steak or chicken grilled cheese burrito they just make a plain one. I'm sick of wasting my money on what I want and the meritocracy of the staff putting my food together can't even bother putting it together correctly. Please someone get this staff at night under control and get them off their phones long enough to get an order correct. read more

If zero stars was an option i would choose it, there was jalapeños in my WILD STRAWBERRY CREAM DELEIGHT FREEZE. Also there was no chicken in any of my chicken quesadillas, my friend that has celiac's disease didn't get what she ordered and instead was given a burrito that she cannot eat. do better. On top of all of this when we pulled up to get our food they were laughing?!? read more

Taco Bell - 20 jalapeños in a drink that is not supposed to have anything like that in it - Fast Food Near Me - Cincinnati, Ohio

Worst Taco Bell ever. Everything in my order was wrong and cold. How is this location in business?

My total didn't seem correct so I asked the lady to recap my order she went thru it fast with an attitude. Then a guy came over and gave me the wrong food. I was supposed to get 3 hard taco supreme, dragon fruit fizz, and a beef and cheese burrito. I received a bean burrito, 1- hard taco and a beef and cheese burrito. I tried calling the restaurant but the fax machine came on after 6rings. I won't go back. I paid with my phone so I have proof of purchase but I don't think it would make a difference with the staff. I figure bad customer service due to a number of issues. read more

This is the best Taco Bell I've been to. Service is incredibly fast and the food is the best I've had at any tbell. Quick and the quality is always the same - good. read more

It's a Taco Bell, what do you expect? They have about 10 menu options that are in a Russian roulette of ways of preparation and all are solid choices for a drunken night or a necessary cheesy Gordita crunch with a Dorito taco. The staff have been really over stretched as is par for the course recently, but this doesn't warrant downright hostility. My family and I tried to do drive through twice and we're told exceptionally rudely that the store was only accepting DoorDash orders. We went home and ordered. It took nearly 2 hours to receive our food and there were several items that weren't prepared properly. The time before that we literally triple checked our orders with the staff and checked the bag before leaving and there were still issues with the lack of accommodation for what we'd ordered, which was simply to substitute chicken for beef on 3 of 4 orders. Will Return because of my addiction to TB but am not happy with the lack of attention to detail and utmost how rude the staff have been. read more

Incredibly slow and rude service. After waiting at the Drive Thru Kiosk for over 10 mins I asked could I go ahead and order and the cashier replied "No! You're on hold!". Is customer service just not taught anymore? read more

I have been waiting in my car for 10+ minutes. I kept saying , "hello, hello". Into the drive thru speaker. No answer. Now I am behind another car. Waiting. Probably won't get my $1 medium drink since it is passed 5:00 now. We will see how it goes at the window. Wanted to drive off but I can't. There's an embankment on one side and the building on the other side. I get to the window and the woman says the system is down. Why not put a sign on the speaker? I asked the woman I if I could still order order. She said yes annoyed. Got food she did give me the one dollar drink but I don't recommend this Taco Bell. there's only two people working which is not probably the workers fault but the owners. The owner should shut this place down if he or she don't have enough workers! Got food - half cooked. I will not come again! read more

We've already contacted corporate and will be following up with them EXTENSIVELY. Whoever the manager is at this location should be fired. There was a time where one of the employees walked outside at 11:40 pm and counted the cars that were in the line as if they were going to only serve those cars and nobody else. They close the store WAY before closing time and they close the inside WAY before inside closing time. Corporate of Taco Bell will know about this, the owner of Taco Bell will know. Unprofessional read more

Taco Bell has a good amount of tacos to choose from. Debra served me up a few tacos, and I was not disappointed. When she handed me the large cup for my Baja blast she gave me a wink insinuating that she wants to bang. I think Taco Bell is not only a great place to get tacos, but also an amazing place to hit on the lady that hands you the food. read more

Food was the normal delicious Taco Bell you would except from any fast food location. Service was horrible though I waited 15 minutes in line, inside for my order which was only two tacos. Kinda crazy since it's a fast food location I didn't come here to save money for lunch but to have fast service which was not the case I might as well went out to eat... Note: only had 2 people in front of me.. read more

Made the choice to stop here on the way home from Kings Island so I could get out of the Mason traffic - HORRIBLE call. The only positive part was that the employee I encountered was so sweet & quick! We were the only car in the drive thru and she was kind, attentive, fast, and got our order correct. Then the Crunchwrap I ordered was the worst one I've ever had, accompanied a few hours later by... FOOD POISONING!! Which sucks because I couldn't even finish the whole Crunchwrap considering it was poorly put together. Thank God I didn't finish it, the effects I had from half of it were bad enough. read more

Add me to the list of people who wait in line forever. Tonight I spent 17 minutes in the drive through lane. If there had been an exit, I would have left. Add to that, I asked for chicken, they asked what kind of chicken, and then I get home to have beef. Another time I went and asked for no lettuce, screen said no lettuce, got lettuce. They never get anything right and take forever. Don't bother stopping here. It's shorter to just drive to the next closest one. read more

Not open for business often at 9:00 am. Skimpy portions. Food is never as it is depicted on the menu. Overpriced

This place is closed for dining in. You better check your order thoroughly before you leave the drive through window. When getting handed the food, I asked to confirm if they put the sauce in the bag. They said yes. Before we pulled out of the parking lot we found they hadn't so I walked back to window and they gave me some. Once we got home and unpacked the meal, we discovered that the Chicken Bowl we ordered had exactly 0 pieces of chicken in it. read more

No star rating if an option. Place was filthy. From the entry to the restrooms. Entry door filthy l, floors with trash on it, tables not wiped down, men's restroom had towels overflowing from trash, no new towels, women's door was wide open, and to top it all off... I walked to the counter to order but didn't get waited on. The young male working was pushing and playing around with the female drive thru worker. They never acknowledged me and I was the only customer. I simply walked out. Pathetic. read more

I pulled into the drive through here and the man at the register told us that the restaurant was out of "all protein for 30 minutes." I am a vegetarian and proceeded to say that was fine, and ordered nachos without the meat. I was then told that now they "only sold cheese." I drove away. Very unpleasant experience. read more

What a waist of time sat in line for 15 minutes at drive thru. No one took my order or said they would be with me in a minute. To make it worse, I still have 5 cars in front of me waiting for their food and 4 cars behind me so I can not get out of line. I know businesses are short staffed but this is beyond ridiculous read more

If I could give zero stars, I would. Literally the WORST fast food drive thru experience. I was second in line to order. I sat there for at least 15 minutes before the guy in front of me moved forward, which was confusing since there was no one in front of him, so the line wasn't backed up from the window. Once I finally moved forward, they told me to wait, and I did for almost 10 minutes before asking, "Can I go ahead and order now?". The person was incredibly rude and said there were six orders ahead of me, and if I couldn't be patient and wait, then I could leave. I couldn't get out of the drive thru by that point, so I just moved ahead and once the people in front of me received their orders, I got out of there as quickly as I could. I even stopped by the last person waiting in line as I was driving out and told them that they should save themselves the trouble while they could and get out of line. My only regret other than going through that experience is not looking up their reviews on Yelp sooner. read more

F'n horrible. No welcome to Taco Bell, how can I help you? Just, go ahead with your order. I am sitting at the window right now and typing this out. I can see their window timer for each order. So far it has been 5 minutes I have been sitting here after I paid. read more

Just left this taco bell after an 8 hour drive from pennsylvania, we were so happy to see one that was open till midnight. Let me just say the drive thru was packed but it had to have been the best taco bell i've ever had. Nice amount of sour cream and meat. The staff was super friendly and nice when handing things out the window. This is my first review ever if that says something! great work to the hard workers who are definitely understaffed! read more

New Year's Eve great experience! Visiting from out of town, I was pretty worried after all of the bad reviews. Last night was New Year's Eve and I was struggling to find an open place to grab some food. We were flying through town, spending the evening celebrating with family friends as we travel back home. We did an early New Year celebration and then put the kids in bed. As I went out to find food at 11:30, it was no surprise that places were closed. I tentatively pulled into the drive thru at this Taco Bell, expecting to be (not) greeted by a surly worker, angry about doing the late shift on New Year's Eve. Instead, the lady working the window was kind and gracious. It seemed as though she was working by herself, but a full team could have been in there based upon the speed that orders were filled. The car in front of me was served quickly and I was gone within 5 minutes. She was kind. The food was hot and delicious. Most importantly, I received plenty of Fire Sauce in my bag. Anyone who goes through the Taco Bell drive thru knows that they usually skimp on the Fire Sauce. Great Experience! read more

But really you should eat here. You will never experience a worse Taco Bell, and that makes it pretty amazing. The people who work this location are at all the bottom rungs- intelligence, eye contact, hell even their posture is somewhere far down the evolutionary scale. Remarkable actually. read more

I arrived at this Taco Bell at 1am on a Friday morning. All of the lights were on and everything I could find online said they were open until 2 am, but they wouldn't take my order and said they were closed when they clearly weren't. Rude, lazy workers at this location. read more

The worker Deborah was very rude! Not friendly at all. Will not be going back. Horrible service.

Ordered meat and cheese soft tacos and got extra stuff that I can't eat atm on it. I fed it to my dogs but they ended up throwing it up

I'm not sure why anyone goes to this Taco Bell anymore. They are extremely slow. They are rude. They can't make your order correctly. The worst part is, they don't care. They won't do anything about their complaints. They won't fix anything as long as people keep going there. I'm going to call customer service but they will probably just offer a free taco coupon. read more

This might literally be the slowest/worst Taco Bell there has ever been. Waited to see how long it would take to place an order inside and I tapped out after 15 minutes. There was no one in front of me. The best part is the attitude of employees who obviously hate their job. read more

Get to this brand newly rebuilt Taco Bell before 8pm in a Wednesday night. Long line at drive thru, sign says please pull forward headphones out. Get to window many minutes later and I guess they decided to shut down at 8pm. "Sorry sir we've got no manager" and closed the window. I'll never be back even if you are the closest to my house. Horrible customer service. How about a we're closed sign it at least clearing the driveway after a fifteen minutes late. I dare anyone in management to post a comment and contact information. read more

I never have any issues when coming to the Fields Ertel Taco Bell. I also work in customer service/retail so I "get it". I'm not going to bash the employees. They are overworked and underpaid. I always get great service, probably because I'm not rude to them. I don't mind waiting in line, either. Everyone will complain about TB's line but they won't complain about CFA's. Make that make sense. TB is cheap and easy. Give the employees a break. read more

They close early every night. I've heard them talk about their personal lives over the speaker. In the past, I've seen them smoking cigarettes outside and ignoring the drive thru. read more

I took my son to taco bell to get a simple $5 box deal, the drive through line was a bit long so we decided to go inside. When we got in the guy in front of us warned us to go to a different place to eat as he had waited a long time and demanded his money back. Being that there was NOBODY in the restaurant we decided to stay and order. We were asked a couple of times if we have been served and we kept saying that we're just waiting for it. After 15 min we finally got our box without a "I'm sorry" or any apologies for the bad service. We'll never go back to this particular taco bell because the food wasn't the problem, it was the service. I guess we'll stick with the Wendy's 4 for $4. read more

Always super slow. Customer service is lacking. I'm 1/4 in getting the right things from this location. Today: 11:33am. Lobby is closed, except for the GrubHub guy (against local law-must have doors unlocked when anyone that isn't an employee is in the building). No cinnamon twists and an extremely poor attitude from the service staff. Wish this TB was never rebuilt. It's a scorn on all the good Taco Bell's in Cincinnati. read more

workers sit inside on their phones and don't take any orders. how do you even have money to pay these people when they refuse to acknowledge any customers??? read more