The worst customer service I was there late night and the manager on duty was some heavy set women Yelling and cussing at her employees You could hear it all the way outside Food was ok but the way she treated the younger staff was awful read more

Worst food and service. No wifi for rewards and the people are rude..I uninstalled my app

SUACE, too much or maybe not enough half the time I have too much to handle the other half we we think we're gonna order less. We only get four and they actually give the right amount. It's so hard to tell what's gonna happen. The food is pretty good overall and the ambience is about what you would expect of a Taco Bell. read more

This might be the most impatient spot in Cville. The heavy girl cashier literally tried to keep my card and not give it back to me because I decided to check my food in front of her. She also rushed me at the order screen. Seemed after one taco I ordered I wasn't allowed to order anything else according to her attitude read more

I visit this Burger King quite often, a lot of the times I come, I have received great customer service. Not today though, Mo, obviously is having a bad day . I get places are under staffed. And some times people don't mean to be rude, in this case though, he continues to be rude, even with a manager standing there. Hopefully it's just an off day, but if not maybe he should be in another position besides drive thru read more

worst service i've ever experienced, made us go through the drive through 3 times. workers were brats & what should've been a 10 minute wait was 35. horrible read more

My day was ruined when I came here. The lady was super nice but the food was absolutely TERRIBLE. Asked for sour cream, no sour cream. Asked for no tomatoes, tomatoes. Now, if I didn't check my order, I would've been in the hospital. I am allergic to tomatoes and they ignored when I asked for none. read more

the take forever, i stood in there for 30 mins for a taco, employees walk right past me not doing shit at all just avoiding doing they job, yea its clean but them employes will do you dirty read more

I love this Taco Bell. I love it so much, I just downloaded yelp to say it. Every time I go they give me the fattest spicy potato tacos I've ever had. The staff is really nice, and the food is consistently good. read more

THIS PLACE LIES. the workers want to leave early and refuse service to you even tho they are supposed to be open. we just wanted tacos like cmon man. read more

Just went thru their drive thru several time. They always got my order correct, and the staff was quality...very respectful. Would go again if in town. The service was fast. read more

We pulled up in the drive thru at 8:59am and after a few seconds someone came over the loudspeaker and said "we're not open". We left, frustrated! Looked it up and they open at 9:00am. Seriously?!! 1 minute til and they couldn't take our order. Or even tell us they open in one minute. Will never go back. read more

It's a fúckin Taco Bell. What do you want me to say? Drive thru pretty slow tho. Edit: length requirement. abdjsnajBrbf mishandled dkahbfnakxh dna read more

I have been to this Taco Bell numerous times now. Each time, I get great service and an accurate order! The drive through seems to run quickly and efficiently as well which is great. I will drive to come to this Taco Bell even if it's a bit out of my way while traveling through Charlottesville! read more

Real Mexican food and Mexican-like environment! I love this place. I try to be festive when I go here so I fit in with the natives of the restaurant. I usually wear my sombrero, Mexican blanket poncho, and fake mustache so I am well received. "When in Rome," as they say. I know the natives love it because they always say, "Here comes that guy again" with a smile on their faces. I also learned a bit of Spanish from the Internet. Spanish is the language that the restaurant natives speak most of the time. I use the Spanish that I learned when completing my order, and it is very much appreciated. Here is a snippet of how I have been able to immerse myself in the culture of the natives: "Hello sir, welcome to Taco Bell. How can I help you?" "I would like a number four, please." "Will that be all for you today, sir?" "Si" ("Si" means "Yes" in Spanish) Now to the food... I like the #4, Mexican Pizza. This, of course, is the most authentic Mexican food that they offer; probably the most authentic Mexican food in the whole state. I like to load it up with Mild Sauce to make it really spicy. In Mexico, the most common eating utensil is what is called a "spork". I am not sure what that means in Spanish, and the people that run the Internet were not very helpful. It is basically a combination of an American spoon and an American fork. At Taco Bell, they keep it authentic Mexican with the "spork" as well. I took a couple home because they work great with macaroni and cheese. Usually after I eat my Mexican Pizza, I perform a Mexican Hat dance for the other patrons who are looking for that authentic Mexican experience. Performing this dance after eating the authentic Mexican Taco Bell food usually invokes a rumble from within. Fortunately, they use authentic Mexicans to sanitize the toilets so I can unload in a truly enveloping Mexican experience. read more

I ordered from Taco Bell because my son brought it for him to eat. Here's the thing, the tomatoes were rotten. Gross. Taco Bell is still gross. read more

This Taco Bell bops. Customer Service is patient and knowledgeable of the menu. Late-night service is always speedy!

Literally the best Taco Bell I have ever been too. Die hard taco lover over here and have lived on the west and east coast SO have had my fair share of Taco Bell experiences. Fresh, order correct, AND even gave us an extra chalupa and quesadilla for the wait. It is a little on the slower side BUT so worth it when the food is fresh and when the staff are considerate of you having to wait. Will now always stop here on my way to Tennessee from Richmond. read more

The only reason I'm giving one star is because of a rude staff member. She was rude over the intercom then completely rude when I forgot to prefer three nacho cheeses. She threw them on the bag and seemed to rush me when I was trying to grab my things off a tray. Will not be visiting this location again. read more

I know we are in a pandemic mode and certain items are in low supply but is the paper bag one of them? We ordered 4 chalupa, 4 steak tacos supreme and 2 dorito taco loco. They put all of these in one bag! The dorito loco was in the bottom of the bag! Of course by the time my hubby got home and we eat, the dorito taco was very soggy! So disappointing!! read more

At least 50% of the time I stop here for breakfast the employees have shown up late and they're not open yet. They say they open at 7am but at 7:30 they're still not. Maybe they should shoot for opening at 6am so they'll actually open on time. read more

Best Taco Bell in Charlottesville hands down. Great customer service. Always fast and friendly. Restaurant and restroom is consistently clean. read more

Hands down best Taco Bell. They put their heart and soul into making your food! Not all hero's wear capes!

Some people swear by the Taco Bell on Emmett street which is fine with me cause I love these folks.

Drive through is very slow and they get your order right about 85% of the time... but, I still continue to go here because it's a convenient location for me. read more

This was my "go to" Taco Bell until last weekend. I immediately noticed my side-order soft-taco was on the cool side (e.g., the cheese wasn't melted at all) so, a few minutes later, I asked a young woman (manager?) behind the counter to heat it up. She told me, and I quote: "Once we give you your food, it's not our problem. I just want you to know that we're doing you a big favor because it was hot when we gave it to you." HAHAHAHA! Typical "service" on 5th street! read more