there was lettuce in my cheese roll up. i am extremely disappointed. its like i tasted a razor on my tongue it was the worst thing ive ever experienced from this company. i hope it never happens again i will have to take a break from supporting this business. *update- my friend got the same thing and had lettuce in it read more

Shut this location down. Don't go. No, seriously don't go. Zero customer service. Zero trained, zero care, zero accountability employees based on the fact they put cheese ONLY on EVERYTHING we ordered. Rude employees, the ones who are not rude are the ones completely ignoring you. Did I mention don't go? We had to contact Yum corporate over this zero franchise to get a full refund. The only positive is that Yum got us the full refund. read more

So when I went here, I was told to wait in the drive thru line before I ordered. Nobody ever responded after 5 minutes of waiting so I went inside to order and took 40-50 minutes. Never went there again since. Other times I've gone here before, most of the time there was something missing in my order. read more

Terrible service. We ordered food on the app and was waiting in store for 45 minutes. We went to go ask how much longer and first they said it was 5 minutes. Then they said they couldn't find our order. And then they said it was another 30-45 minutes. Ridiculous. Had to get a refund after waiting because they wouldn't make our food. read more

I met a gentleman named Julius. A natural leader, and a very kind heart. He was very nice, and respectful to us. As a matter of fact, there was another Julius just as equally kind. I payed for my baja blast but it did not go through and Julius gave me a cup because he believed me. And the first Julius gave me a 1 free taco coupon! Thank you for an amazing experience. I recommend a raise and employee of the month! Shout out to both Julius'!!! read more

There's something wrong with this location. We placed a mobile order but when we went to pick it up, no one answered the drive thru. There was a handwritten sign stuck over it with breakfast stickers that said they could only accept cash. We pulled around to the window to see if anyone would come. It was dark inside but we waiting awhile anyway. Then we parked I tried to go inside. The door was locked and the two employees sitting in the dining room waived us away and then got up and walked away. It was 10am. There was no signage saying they're closed and the website and app were still taking orders. This was a week ago. Today folks are reporting this location doesn't have the vegan nacho cheese which is supposed to be in every location this week. They also said they aren't getting it. So, is this place in the process of closing? read more

It's Saturday... sign says open... website says open... was 4 cars in line... one left out of frustration... lights are on, nobody attending... Called 800 # listed.... Only pacific time calls accepted... read more

I haven't been to Taco Bell in a long time I decided to get a drink and fries. They never give you fresh food. Have the worst customer service don't go here you'll waste your money every time! read more

We met an amazing employee named Julius who was out of this world nice. Both of the Julius's were so nice and I will def be going back there because of them! read more

Went to this Taco Bell as a quick stop along our road trip. The ratio for the ingredients in the food was perfect. I have not been to a Taco Bell where I could taste the onions in the bean burritos, lettuce on the tacos, and actually have steak in their tacos when ordered. Came out quick and fresh. Would love to come again. read more

I haven't eaten from Taco Bell ,prob since I was a teenager. Well, idk what the reason was then, but I can tell you why I'm stopping again this time. I placed my order online with their app. That was quick & easy. You can even pick the time you want to pick it up. When I got there, the employees were super nice. I ordered the 3 Crunchy Taco Combo for my man. The Grande Stacker Box for my son & the Crunchwrap Supreme Combo for me. I asked that my Large & Medium Diet Pepsi have no ice & the regular Pepsi have ice. I get home & the tacos were so flat & pretty much empty. The shells were not crunchy, they were soggy. My Crunchwrap was as flat as a pancake,also pretty empty. If it had an actual decent amount of meat in there, it would've been delicious. Ok, now for the pop. I was handed a large pop & told it was Diet Pepsi, but, it was ??????. It was orange-ish in color, Flat, No fizz at all, It was not pop, In fact, I have no idea what it was . All I know is, when I tried it, it tasted like water with some orange rust or something added. Soooo, I paid $6.49 for : NO POP An empty, soggy taco & A flat,empty Crunchwrap. I am SO disappointed!!!!!! I could not wait to try this stuff from here, but it'll never happen again. I shouldn't even give it 2 stars, but because of the app & the very nice (but obviously incompetent ) employees, I did. Oh, plus the drive thru line went pretty fast, so that's a plus. What's better than getting your bad food quickly ? read more

See all

I thought "how bad could this place really be?" And gave it a shot. If you're thinking the same - the answer is very bad. I ordered on the app, which caused huge issues there as they couldn't discern between my order and someone else's with the same first name even though I clearly told them which was mine. They were so confused and it took three of them at the window to assure me they gave me the right order. They seemed so put out that I asked for both drinks I paid for instead of just the one I was handed. From getting in line to leaving the window, it took 25 minutes. We got home and half the food is missing. Absolute disaster from start to finish. read more

I ordered a crunch wrap supreme with nothing tomatoes and they gave me a crunch wrap with lettuce inside and that's it. And we had ordered cinnabon delights and the twists never even got them. Not very happy with this taco bell. read more

Does your Taco Smell? Bet it doesn't smell as bad as Taco Hell tastes. It does bother me that TBis so popular because not only is it not Mexican food, it's one of the worst and most vomit-inducing versions Tex-Mex food that you can find anywhere. If you want Mex, go instead to Los Mayas near the airport, or La Divina (either location). As I've said before - This is right next to where I used to live, and right by some really good places (like Tea Leaf Cafe for Bubble Tea or Marco's on Maple for sandwiches and even near a Jim's). Sometimes I would be forced to go to this location because the people I was with would not want to wait for real food to be made at somewhere like Jim's or a hot dog place or a sit down place like Royal. What a shame. So I got a taco when I came here with them. "Taco". Mexicans everywhere are crying. Ugh. The meat in the taco was so gross. It looked like dog food and tasted like dog food (not that I've tasted any dog food, but you know it does). The lettuce tasted old, like it had been sitting out for a long time. The cheese was so waxy and plastic (definitely not the good kind of waxing and plastic that I prefer). And the shell tasted stale and old and hard. Not long after I ate my taco, I got tummy cramps. Not fun. Mighty Taco always makes me sick (even more than Taco Hell), but still, "less sick" is still "sick" and I hate eating here, hate it. I used to like the Chalupas. Because I used to have no taste. read more

Taco Bell - I met a guy named Bill here. Taco Bill. - Fast Food Near Me - Amherst, New York

See all

waited like a massive 30 minutes, I had the time to take a massive majestic dump in its clean bathroom. The people that work there don't seem to know what they're doing. had Gatorade though so it's pretty sweet read more

1st time I went I was told they were out of everything 2nd time I went I was told the same thing 3rd time I went I was told the registers were down, and no orders could be taken There is literally always a problem at this location. read more

I might have given only 4 stars, but feel the need to balance some of the lower star reviews. I enjoyed my lunch experience yesterday, and I enjoyed the Power Bowl (chicken). And I have been very few places, fast or slow, where everyone was so very friendly and polite. It wasn't noon yet when I got there, maybe 11:40. So it must have been noon when guitar music started playing. Think it was timed for the lunch bunch. The simplicity of the single instrument added to the Southwest ambiance. I never really thought about Taco Bell having "ambiance" before, but maybe I'd never been in one that played guitar music. Over the past few years, I've been to this Taco Bell two or three times, but always drive-thru. Yesterday I ate in for lunch, and took a Power Bowl home for supper. Well, I had to see what the $5 Grande Nacho Box was all about. It was about excellent. Completely filling and tasty and cheesy and yummy. And I couldn't eat it all. I didn't think to take a photo until near half finished. Visually awesome on opening, it was not at all photogenic 20 minutes later. But I did have presence of mind at supper to catch the Power Bowl at its best. For $5, this was a really good salad, with lettuce, sour cream, guac sauce, grilled chicken, white rice, black beans, and shredded cheese. I had received a TB gift card for Mothers Day, so I will definitely be back in the near future for seconds, for sure on the Grande Nacho Box. I don't really care for white rice, and black beans don't really care for me. Though what I ate of the Power Bowl was totally filling and satisfying, I might not get it again. I try not to waste food. read more

See all

I would love to say I had a great visit and meal but I didn't even get the opportunity to place my order. I visited this location a little after 8pm. The line for the drive thru was at least 14 cars deep so I figured I'd save some time by ordering inside since the door was open and clearly they were still taking care of customers inside. As I stood waiting to be assisted (along with three other unrelated people behind me), the cashier mumbled something and then wandered off into the prep area where I assumed perhaps he was just helping get orders ready. Then after about 5 minutes he came back up and mumbled again (mask issue?) to which he repeated that the dining area was closed, and that they had closed at 8pm (it was now 8:15 and the doors were still open for walk in traffic). I mentioned to him that we were already all inside and he essentially said that the door was supposed to be locked... but we are all inside and have been... and the door is STILL unlocked... At any rate, he walked away again (again without escorting us out and locking the door behind us... which clearly he dropped the ball on in the first place. So I left empty handed and once I got outside and saw that the drive thru lane was now over 20 cars deep, that I would just go elsewhere. I'd love to add a picture of my meal but instead I'll just show an empty paper bag read more

Taco Bell - An empty bag... thanks Taco Bell Maple - Fast Food Near Me - Amherst, New York

Don't ever think that ordering on the App will get you what you want. They got 2 of the customized items correct but forgot the 3rd & I didn't notice till at my destination. Also forgot the custom sauce they charge extra for which was suppose to come w one of the items I received. Munched cold limp fries while driving, found more in bottom of bag. When I tried to call to see if I could leave my name & reclaim missing item another day, no one answered the phone. These people shouldn't have the franchise if they can't staff it consistently both inside & drive thru, can't keep sufficient quantities of food(no chicken several times I went) and maintain it open the hours they've had posted. read more

You'll never get sauce, They'll treat you quite cross, It not worth the cost, I'd rather go floss, It's Maple Taco Bell! They won't send half your stuff, What you get will be rough, It's happened three times, that's enough, It's Maple Taco Bell! They'll run out of beef, Which is really beneath A place that sells mostly beef. And if you're lucky to get it, you'll stare in disbelief, At a bag that looks like it's been robbed by a thief, Because half of it not there -- good grief! It's Maple Taco Bell! So hear what I tell, Please bid this location farewell, Don't consume the dreck they expel, If you crave Taco Bell, Don't go to Maple Taco Hell, Just go to your phone, And quickly M-I-G-H-T-Y go spell, Avoid the Maple Taco Bell. read more

We got a Chalupa Cravings box to go and were quite pleased with the items in the box. The Chalupa Cravings box includes a chapula supreme, a crunchy taco, a beef and bean burrito, a bag of cinnamon twists and a medium drink. While none of these items is good for you, calorie-wise or salt-wise, it was an enjoyable lunch which was shared. It is definitely enough to share! The restaurant, possibly because there is no sit down service now because of covid-19, was very clean. One now has to ask for the packets of hot sauce, cause of covid-19, but that is not a huge inconvenience. It certainly saves the workers time to clean up that counter as they had to do in the past. read more

Got this on Uber eats cause I had a deal for it. I don't care how unhealthy or gross it is. I f'ing love this slop food. So damn good and gross at the same time read more

Taco Bell - Double Decker Taco Supreme - Fast Food Near Me - Amherst, New York

I love Taco Bell & have for a long time, but don't bother coming here! Machines take your order. If you pay cash only one person can open the register. Food took a long time. Then they forgot my drink cup & only had Mild salsa packets out. This is not a Taco Bell I'd visit again. I don't believe it's all or even mostly employees fault, but this store isn't run right for sure. read more

Fast and friendly service featuring tacos , Burritos,chalupas,Gordian or nachos in hard or soft shell with beef, chicken or beans.I tried the doritos locos taco, was very good and the shell really tasted like a dorrito chip. read more

See all

Speedy service with a smile I tried the dorritos locos tacos , was tasty like a dorito chip.You can order burritos, tacos , Gorditas, chalupas in soft or hard shell with bean, beef or chicken.They also have nachos and quesadillas. read more

See all

I went taco bell located on maple road. I ordered soft Patato tacos n she gave me beef tacos. N can you believe I took a bite n this is against my culture n throw everything n when I went taco bell told her you gave wrong order n she said not my fault. She didn't even say sorry. Her name is Sarah. I cursed her because she hurt my feelings n my culture. read more

Apparently, Taco Bell was recently listed as one of the healthiest fast food chains in the nation. I guess that's cool? I do like the bell, though being from WNY I have a soft spot for our local competitor, Mighty. Taco Bell has come out with a few really big hits in my book. The naked chicken taco was awesome. The shell was the chicken and the chicken was the shell! Crazy! I also like the Doritos locos taco with chicken. And, whoever invented nacho fries is a legit genius. I also like their boxes, from a bargain standpoint you get a lot of food for a good price. They lost some points with me when they discontinued the verde salsa. It was everything. But I still come back! read more

See all

Literally the worst Taco Bell I've ever been to. They never let you order through the drive through or even let you pick up online orders through there. You have to go inside. Also very rude customer service and they are always out of everything. read more

I've been to this Taco Bell a few times when I've been desperate for a quick bite on my way home from somewhere. Generally very slow service at the drive thru (like a 10-15 minute wait) which is why I rarely go but never had any big issues with my order. Today, that changed... the Crunchwrap supreme I ordered looked like they took leftovers out of the garbage and put them in my to go bag. Hardly any filling other than lettuce and not even sealed. Very disappointed. read more

Taco Bell - Fast Food Near Me - Amherst, New York

Wish I could leave 0 stars. Stopped in for lunch and went into the restroom first. As I was opening the door an employee was coming out. When I got in the toilet had urine and toilet paper in the bowl. There is just one toilet and sink in the room. I went to wash my hands there soap in the dispenser but none would come out. Was going to dry my hands but there were no paper towels. Took my wet hands and left. So much for employees must wash their hands! Disgusting to say the least! read more

I like the food, prefer it to Mighty Taco because it has more flavor and seems more authentic (for fast food). The problem with this location is service - they must have a hard time getting good help. Sometimes ok, but sometimes like they don't want to be there and hate their job. Having a good attitude is free (just have to convince employees to have one) and pays huge dividends in sales and reputation (just look at Chik-fila). read more

The customer service here is great, the guy at the drive-thru window is super nice and friendly. However, time and time again the food is cold. I go here on my lunch break because it's convenient, but no more. My quesadillas are so cold the cheese doesn't even melt. I realize fast food doesn't demand the highest quality, but come on! read more

Taco Bell - Fast Food Near Me - Amherst, New York

This is easily the worst fast food establishment I've ever stepped foot in. We ordered a five dollar cravings box for my birthday lunch, and watched the register for the following 10 minutes. When we asked for an update on our food they notified us that the order had been picked up. Mind you, we were the only patrons in the store. They did not show us any warmth, and told us they cannot make our food as they don't have the ingredients (we ordered a Crunchwrap - it was 5pm). One employee said "why can't he just be our last one?" The woman at the counter rudely declined and said no, she's done. No refund was offered, and we had to wait for the manager to be in which wouldn't be for at least another day. I have never been so utterly disrespected, and request that the woman running the store on October 27th be disciplined. How does Taco Bell run out of Crunchwraps? Furthermore patrons who had entered the store after myself had ordered Crunchwrap supremes with no problem, leading me to believe she was lying about insufficient ingredients. Please fix your store. Thank you. read more

This place sucks. One guy working drive thru and cooking all the food on a Thursday night. And the dude is also incompetent and must be growing the ingredients himself in the back of Taco Bell considering I was the only one in the drive thru and no one was in the restaurant and he still took 15 mins to ask for the name of my mobile order. Still gonna come back though cuz this shit gas read more

I wish I could give 0 stars. I ordered veg and they gave me a burrito with meat . I ordered a veg burrito and they added meat to it . I am pure vegetarian and it is against my religion . I am super mad at these people . read more

Taco Bell - Fast Food Near Me - Amherst, New York

Today I was touched by the kindness of the window guy. This story is interesting is because I was pondering on if I would buy two power chicken bowls or just one. I finally decided to order 1 bowl and once home share it with my son. After ordering and paying for it...the guy opens the drive thru window & tells me he is giving me two bowls because an extra bowl was made by mistake. I was so delighted and thanked him real good. Made my day. My son enjoyed his chicken bowl. read more

Taco Bell - Fast Food Near Me - Amherst, New York

I love Mighty Taco, so I am a bit biased.the service here was great! So friendly! The cheese and bacon quesadilla is so good and the bacon nachos are stacked with bacon. If you are not from Buffalo, you have to try Mighty Taco! read more

Ordered food on the mobile app Saturday night. I drove to pick up my order and once I got there the lady said they were only doing DoorDash or Uber eats orders, I informed her I ordered on the app and at first she said I need to cancel my order. I got annoyed but knew I'd get my money back from canceling, I pulled away from the speaker box and tried to cancel my order but the store already processed my order and wouldn't allow me to cancel. I then went back around and informed the lady and she proceeded to tell me she gave my mobile order to the car infront of me and refused to make another order or provide a refund. I am still waiting in a refund from my order! read more

Usually this location does a good job. People are friendly and they communicate well if they are out of anything at the drive thru - keep in mind COVID-19 read more

They are forever out of baha blast on DoorDash I'm not drinking sugar free gross! My order's constantly get canceled and sent to another Taco Bell location. It seems like this location can't handle themselves. read more