I have a new aesthetician since my other one left, so far so good. This is my third aesthetician…read morehere. The first one did not do a thorough job, the second one left to start her own business, not surprising. (I was with her a couple years). The only thing really bad is the main customer service center - they barely speak English and they always make mistakes on the appointments so I try to make the next appointment each time I'm actually there on location. Issues only occur when I have to make a change to my appointment for some reason with the main customer service which is obviously out of the country. The app also doesn't pick up any appointments made in person or if you are on a package deal.

This was my first visit for a bikini wax at this location. The ladies at the front desk were…read morewelcoming and the vibe was very positive. Based on previous reviews, Shea received positive feedback so I made my appointment with her. She was very nice, professional and efficient.

Geraldine at Energe Spa is AMAZING! This was hands down the best Brazilian wax experience I've ever…read morehad. I was honestly nervous because I had been going to a very popular wax chain before, and it hurt like crazy every single time. But Geraldine made the experience so much more comfortable and manageable. Her technique was gentle, professional, and efficient, and for the first time ever, a Brazilian wax didn't have me in tears . She also made me feel completely at ease throughout the appointment. If you've been scared of waxing because of pain, book with Geraldine -- you will not regret it!

I booked my appointment through ClassPass a few days ago. When I went to my appointment today, I…read morewas informed that I was not on the schedule and the waxer did not even work today. Then, the owner came to me confused because she said she "did not use ClassPass anymore" and she has tried to cancel it since February but has not heard from the rep since then and has had others book through ClassPass as well. As an owner you are responsible for making sure your business is represented correctly. If this is an issue since February, I'm not sure how I was able to book in December. She did not apologize for the inconvenience and also did not care to provide some sort of discount as I took the time to drive up there. Also, she was not even able to help me with getting my refund through ClassPass because she had a customer and said she would call me back today. I have yet to receive a phone call...

I scheduled a Brazilian wax and got in the same day. I received a text that she needed to move my…read more appointment up an hour. She was nice, friendly, and talked me through the whole process. I scheduled My next appt before I left.

I took a chance at this place following a horrible experience at a different salon and went in for…read morea Brazilian wax this past Thursday - I was very pleased with the outcome. Nicole is the esthetician who runs her business inside of the Reserve Salon & Spa, which is what you will find when you pull up the address in google maps. This business is within the Towne Lake Shopping center square and Cypress Wax Spa is located on the second floor in Room # 4. There is a very friendly receptionist when you enter from the 2nd floor, and numbers are posted outside of the Rooms/Suites. I was 10 minutes late because it was a bit unclear where the actual spa was located , but it was not a stressful experience because everyone was so friendly and helpful. Anyway, the entire experience was better than I actually anticipated. Nicole's station is immaculate, organized, and clean, and she is clearly well educated in her field, utilizing first class products. It was the most painless experience I've ever had, and she employs a plethora of organic and natural oils throughout the entire process. For my wax she did a quick refresh over my bikini area using jasmine cleansers and lavender oils, and then she communicated ingredients in what she was using when as she applied the product. She used both soft and hard wax, and walked me through her process every step of the way. What I really appreciated was her telling me when I would expect a more intense sensation during the waxing and when to breathe out since it had been a while due to being traumatized a few months back. She was consistently gentle in her approach and skill. Her communication skills were excellent. She did upsell me during my wax, but her pricing is extremely reasonable and the results are amazing. I can't tell you how much of a difference it makes when your esthetician is well versed in her craft and takes true pleasure in educating her clientele during the process. I was in the hands of a true professional, and I even went in for letting her use a high-frequency tool post waxing to reduce the breakout in a few spots caused by an ingrown hairs. Bottom line: Nicole knows what she's doing. She is a highly emotionally intelligent professional, she reads her customers body language ,and is not there to herd people in and out. She is fully focused on you from start to finish, and I will be returning soon.

Emily thank you so much for doing my services today. Sugar waxing has never been easier. I found my…read morego-to salon I am so happy i found this place.

Today was my second appointment at Hello Sugar-Cypress. I had the pleasure of having Brianna as my…read moreEsthetician. Brianna not only made my brows look amazing, but she is also great to chat with. It's always nice to interact with a professional such as Brianna. If you are in need of a wax or facial recommendations, you won't go wrong with booking Brianna!

I had previously tried Waxing the City at the Dallas location and honestly wasn't impressed…read more Because of that, I was a little hesitant, but I decided to give this location and the company another chance. I'm really glad I did. From the moment I met Alyse, I immediately felt comfortable. She was warm, friendly, and we just clicked right away, which makes such a difference for a service like this(Brazilian). She made the whole appointment feel easy and relaxed. She also told me about one of their service packages, which actually ended up being a much better deal than paying for each visit separately. I appreciated her taking the time to explain it without making it feel pushy. Overall, it was a great experience and I'll definitely be coming back. If you're looking for a new waxing spot, I highly recommend booking with Alyse.

I made a last minute, same day appointment. I got right in. Tamika was extremely friendly. I added…read morea spur of the minute service with no issue. She walked me through the whole process and kept me relaxed. She made it super simple. Will definitely be back.

Love this salon! Always great service and the best staff. Never been disappointed coming out of…read morethere. Great stylists shout out to Min and Ailan!

I love my haircut! I scheduled for a women's wash, cut, and blowdry. Prices are genuinely amazing;…read moremy hair was down to my lower back and was cut just below my chest with layers, the total was $75! For a wash, cut, and blowdry, it was such a deal! This was my second time here, I loved my experience with my first time at this studio that I had to come back. The inside of the studio is gorgeous, modern but still warm and cozy. I think I arrived 15-10 minutes early, and was seen a few minutes after I sat down. My hairdresser was Ailan, and she is the sweetest. She was very gentle with the hair wash and precise with the haircut. I showed her pictures of what I wanted, and she truly delivered! She did such a wonderful job, I'm really satisfied with her work.

Excellent service! Clean convenient and on time. Smoothness that last. I'm a regular since opening…read moreday! Definitely a great experience.

I have been going to the wax den since they opened and they have been nothing but amazing and…read moreinexpensive! They're super accommodating, kind, friendly, and knowledgeable. Support black owned small businesses! & never step into a European Wax Center again :) Soo grateful for them!!!

My mom and I have been going here for a long time, I can definitely see that they've been putting…read moremore effort into making the place nicer and focusing on customer service. I love this place, I've always loved coming to Island Nail. The staff are so friendly, from the nail technicians to the desk staff and everyone in between. Today our visit was with Kay and Bella, they were amazing and did an excellent job with our pedicures. They also continuously checked in with us to make sure we were having a great experience. Island Nail is also doing a great job of offering fun promotions that fit the season, their valentine promo is so cute. I also love their drinks, the sweet tea is my favorite. Overall, I love this place and the people. I don't go anywhere else

I moved to cypress recently and have been on the hunt for a nail place close to me and I tried this…read moreone because it was close by and my sister in law recommended it based on what she she's on her neighborhood Facebook group and I was not disappointed. I was taken care of as soon as I got there, got offered a drink but I picked up coffee brfry so I didn't need anything but I loved that they still asked. They brought me the color options for me to review and didn't rush me to pick a color. Annie did my nails (builder gel with shellac) and Victor did my pedicure (get away pedi with shellac) and they both did an amazing job. They didn't rush but they worked on everything at a gre pace, attention to detail and didn't hurt me once. It was a great experience. My builder gel looks so nice and natural! I will be going back for sure!

I've been going to Marcie for the past 4 years and I'm going to continue to go to her even if I've…read moremoved away from Houston!! I live in Dallas now but I'd drive back to Houston to make an appointment with her. Marcie is very accommodating, scheduling is easy via glossgenius, she's very easy to talk to, and she does an awesome job. She has never disappointed me and she is hands down the best esthetician you'll EVER HAVE. She's very knowledgeable and she makes your visit enjoyable. Seriously, if you've never had a Brazilian wax before.. GO TO MARCIE! She talks to you and makes sure you are comfortable. I can go on and on about her, but what's the point when you can just go see her for yourself! :D

Marcie is the absolute BEST!!! I've been going to her for years and I recommend all of her…read moreservices! She's so sweet and relatable but also does a great job!!