We have 2 border terriers that have been hand stripped twice at Rufus Dumonde…read more They do an excellent job hand stripping their coats. Salsa and Diva do not mind having their special time at this salon/ spa. They come out smelling and looking pretty! I highly recommend this salon, especially for wire coated terriers. The two groomers, Laura and Katie, are excellent. They are very attentive to the dogs' grooming needs as hand stripping is labor intensive.

I popped in here with my tiny girl last weekend and was greeted pleasantly with "nail trim?" This…read morelet me know immediately that 1) they're efficient and 2) they're a popular drop in groomer. The groomer, Heather, whisked Ruby to a grooming table in the spacious, airy back room which is in full view from the front lobby - I appreciated this so my pup and I could see each other. Heather did the best job ever on her nails, using the dremel, and she was very gentle with her. No stress for anyone. She advised me on future nail care to work on shortening her nail quicks, as well. We'll definitely be back!

We're been coming here since they opened for nail trims and to purchase items in the store. While…read morethe groomers have changed over the years, they have been consistently well-qualified and professional. My senior dog is very vocal when getting his nails done, and they are always very kind and patient with him, and I know he's in good hands. They also have a fantastic selection of pet items ranging from toys to gear to food and much more. Their manager is always super friendly and helpful.

Jeff was super rude on the phone, kept me on the line for 10 minutes when I wanted to book a…read moregrooming appointment. I waited patiently and kindly and I ended up calling back because I thought they forgot about me, only for him to tell me they went on break... also had an attitude with me when I was being polite and asked why didn't anyone tell me they went on break instead they intentionally put me on hold? Never coming back.

I had never boarded my beloved dogs before but needed to for a short trip. I looked for the…read moreboarding place with the best ratings, and it seemed like Camp K9 was the obvious choice. I toured, thought it seemed large and well-staffed, and took the risk. I paid for daily photo updates and they sent me really cute pictures every day. My dogs absolutely loved being at Camp K9. I thought when I picked them up they'd be freaking out like when I get home after going to work. They were so happy and chill, I was so relieved. I am glad I trusted Camp K9 with my pups and will be doing so again.

Total lack of response in request for availability and information 2 times (and yes I reviewed…read moretheir website). Don't include emails as a form of communication if you choose to ignore them. Very frustrating. I have gone elsewhere with my business. Because if they treat potential customers like this, I can imagine it only gets worse once you are an actual customer.

I just became a dog-mom of a handsome 8 week-old Golden Retriever puppy. He came to us with razor…read moresharp puppy nails which tore through my hands and furniture in the first day. I immediately saw Lori's across the street and gave them a call. They said I could bring my puppy over asap to get his nails trimmed right away which fantastic. I had him in and out in 3 minutes flat! They said they got too close on one nail, but that's to be expected for a wiggly puppy. Total cost was $12.60. Make sure you bring cash.

The team at Lori's was so great with my two Pekingese/Shih-Tsu mix doggies! Very kind, friendly,…read moreand you can tell they love animals. A+

We adopted two very healthy, friendly kittens from Hillshore a little over 2 years ago, and have…read moretaken them there for veterinary treatment ever since. We also buy all of our supplies there, and have boarded the cats there once or twice. Dr. Buchli is an excellent vet and I have always found the staff to be friendly, caring and professional. Maybe a little rough around the edges at times, but they take great care of my cats. I would recommend this practice wholeheartedly.

We brought our elderly cat in for a concern in which we ended up having to put her down. This was…read moresomething completely unexpected, but we knew was a possible due to her health and age. We have never had to put a pet down before, but Dr. Angie and the other staff member that was there, made the experience the best possible. They explained everything and helped us send our baby to Heaven in such a peaceful way. Although it was a devastating day, the staff made all the difference!

We boarded our two fur babies for the first time. They are 18 mos old and have never been away from…read moreus. The staff is super friendly and the owner lives nearby. This was also a test for a possible vacation in the future. The next day we picked them up and they were fine. Not stressed, or freaked out. They were happy and definitely not scared. You can tell they liked the staff member too. I will use them again for boarding and would absolutely recommend this establishment

This place is truly a blessing. We just moved here from Oklahoma and have been struggling to get…read moreinto our place. We needed somewhere to board our cats while we were in a hotel. They got them in quickly and were so understanding everytime I needed to extend their stay due to our situation. Then we had to board our dog for a couple days and they were quick to accept her as well. I seriously can not express my appreciation and gratitude for these people. Thank you again so much for everything!

It's good but I could never get an appointment. A great experience when you can get your pooch in…read morefor a wash and groom but last time I tried to set up an appointment it was like a 2 month wait, which kind of defeats the purpose. So that's why 1 star is removed, we haven't tried for a long time to get in here so maybe things have changed but we ended up having to go to Earthwise Pet Supply in East Madison until we moved to Janesville and are now looking for new groomers down there since traveling to Madison for dog grooming appointments is a lot of travel time.

Since my review was removed, here is my original review that took place at this facility…read more I am writing to formally register a profound and unequivocal complaint regarding the grooming services provided by Madelyn, which resulted in significant distress and injury to my dog. Prior to the grooming session, I explicitly communicated that my dog suffers from severe anxiety, possesses highly sensitive nails, and reacts poorly to blow dryers. These crucial details were conveyed to ensure a calm and safe experience for him. Madelyn'a immediate response was one of overt rudeness and unprofessionalism, marked by dismissive eye-rolling and a sarcastic retort, "Oh, like I haven't heard that before." This utterly disregarded my legitimate concerns and set an alarming precedent for the subsequent care. Upon collection, my dog was visibly trembling and in an unprecedented state of distress, far beyond his usual initial apprehension. It is important to note that at seven years old, he has undergone numerous grooming sessions throughout his life without ever exhibiting such extreme post-grooming trauma. The full extent of the horror became apparent shortly after. Once I secured him in his car seat and returned home, I discovered a horrifying scene: his entire car seat was saturated with blood. Closer inspection revealed that every single one of his nails had been severely butchered and was bleeding profusely. This was not a minor 'quick' on one nail; it was a comprehensive and shocking mutilation.I immediately contacted the establishment to address this grave matter with Madelyn Sanderson and her response was one of complete denial and appalling indifference. She disavowed any responsibility, callously suggesting the injuries were likely due to my dog moving around too much, stating "it happens," and incredibly, instructing me to "get over it." This complete lack of accountability and empathy is inexcusable. As a direct consequence of her gross negligence, two of my dog's nails subsequently developed severe infections, necessitating veterinary intervention and causing him immense pain and discomfort. It is unequivocally clear that Madelyn possesses neither the necessary temperament nor the professional competence to work with animals, particularly those with specific sensitivities or anxiety. Her inability to interact with stressed animals, coupled with her dismissive attitude and demonstrable negligence, renders her entirely unsuitable for such a role. Given the severity of this incident I have formally reported this matter to the Board of Health, my local Attorney General, office, and the Better Business Bureau. I firmly believe that if such egregious treatment has occurred with my dog, it is highly probable that other animals under her care are also at risk. This level of neglect and unprofessionalism is utterly unacceptable and must be addressed with the utmost seriousness.

We took our Sadie here for the first time the other day. We had a great experience. The price was…read morea little more than our last groomer, but worth it as there is a lot of service provided for the money.