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    T-Mobile Experience Store

    3.2 (16 reviews)
    PriceyMobile Phones
    Closed 10:00 am - 8:00 pm
    Updated 3 months ago

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    Avoid this Richard guy.  He will become defensive if he doesn't know how to answer you inquiry about your bill.

    Poor Customer Service I was just at a retail corporate T-Mobile store located at 9955 Hudson Pl, Suite 570, Woodbury, MN. I came to pay my bill using the ETF Reimbursement prepaid card. While I was there, I asked an employee name Richard about my bill. He became defensive and didn't know how to answer my question regarding taxes and fees on my bill and threaten to call the police on me. He refuse to process my payment and told me to leave. I asked for a supervisor but he said no one is there so he don't have to help me. I really like T-Mobile that's why I switched over from ATT. Now because of this, I don't know if I should stay with TMO go somewhere else. Please retrain this guy to handle customer questions better and not become defensive when he doesn't know how to answer a question.

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    7 years ago

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    Review Highlights - T-Mobile Experience Store

    I went in here after reading the other review about "Richard"I thought if it was that bad I can always walk back out.

    Mentioned in 2 reviews

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    People searched for Mobile Phones 153 times last month within 15 miles of this business.

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    T-Mobile

    T-Mobile

    2.2(10 reviews)
    2.8 mi
    $
    Virtual estimates
    Shipping

    Last November I visited T Mobile as a 20 + year loyal member to see if they offered any incentives…read moreto current customers, as other competitors offer free phones or offer to pay off existing phones to switch carriers. I spoke with Ace Gagante at the Woodbury location and he offered me upgrades to two of my phones. I went forward with these upgrades under the impression that it was part of the incentive I was inquiring about it, and that I would pay the extra money for the upgrade then and there, and that would be the end of it without any bill increase after the fact. It was never disclosed that this payment was only the tax portion, and on my next bill I see a $1550.00 balance added to my bill that was financed for my upgrade. That wasn't what I agreed to, otherwise I wouldn't have moved forward with any of this as I was initially checking in to see if there were incentives for continued loyalty. I felt very deceived and frankly tricked into this entire upgrade. I called their customer service to ask for help and also see if I could contact someone at their corporate office to offer support. She gave me the address, told me there is no phone number to call, that I would have to write a letter and she let me know (her words, not mine) the employees refer to this as snail mail so good luck. I wrote a letter stating my concerns and about 3 weeks later I received a voicemail from a Steven from the Executive Response Team. After his first initial reach out, I called him back the same day and tried calling and texting a few more times within the business week, but I never heard back from him. Feeling unsupported, I spoke with Verizon and they said I would have to make 4 payments to phone I never agreed to before they could buy out the phones and switch carriers. I figured if this doesn't get solved within these 4 months of payments, I will switch. I never heard anything from anyone. April 1st I cancelled all 4 of my lines and transferred to Verizon. I feel like the rep Ace Gagante deceived me into upgrading, maybe it's a commission game but I felt very tricked; and worse, after feeling tricked I received no support or offers to make right. I know this is a long review but if you got this far, please be aware when seeking support at T-Mobile: they are quick to push misleading, expensive upgrades but beyond slow when it comes to responding to complaints and issues. They lost a loyal customer and I hope the corporate team can look into the reps and make sure they're not misleading anyone else into expensive upgrades.

    Was in 2 days this week. Both times patient in full of answers and serve me well. The next time…read morevery patient very knowledgeable very helpful. I would give T-MOBILE and WOODBURY a five due to their employees..

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    Best Buy - Oakdale - Front

    Best Buy - Oakdale

    2.2(62 reviews)
    1.6 mi
    $$

    Customer service is getting worse and worse in this country. The reason is that the staff hired…read moreisn't interested in working, nor are they trained. I've been trying to install a ducted exhaust fan in the kitchen under the counter for a month. GE's products are increasingly poorly made. Best Buy hires installers who have no idea what they're doing and don't care if they do it right. I asked BB not to send those people again, and they keep sending them. I finally decided to have them come and remove and disconnect the exhaust fan and credit me. That requires a technician to remove it from the wall and counter. To top it all off, they only send a truck driver to pick it up, and the poor guy obviously couldn't do it. I called BB for another unisntall and piock up and the employee did not do it. On the contrary, he was making fun of me or pulling my leg. He did not do anything as he said he was going to do.Totally disrespectful. Completely unprofessional. The guy that came said that he could not unisntall. I put two and two together and realized THEY SET ME UP WITH THE STORY THAT THEY COULDN'T DO IT AND THAT THEY WERE GOING TO TALK TO BB SO BB WAS GOING TO CALL ME. Ni one call. It was a scam. I went through five people and still waiting to salve the case. A total disgrace; they're wasting my time. Disrespectful to the customer. In short, they care absolutely nothing about whether the customer is satisfied. In short, they keep selling because the competition is as bad as they are.

    Scam artists. Sold me a defective product and refused to replace it. Manager was extremely rude,…read morewill not ever return because of him. Filed a complaint with corp, said they would contact me and never did. Terrible company and terrible store.

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    Curbside Pickup option

    Gophermods - Woodbury - Since 2012 Gophermods has been proudly serving the Woodbury community.

    Gophermods - Woodbury

    4.0(22 reviews)
    0.2 mi

    Excellent experience! My daughters 8th generation iPad fell off the bed and the screen shattered. I…read moreasked in my local mom group for a recommendation and Gophermods kept being suggested. No appointment was needed. I brought in my daughters iPad, showed them the damage, gave them my personal information and left. The timeline on the website said it would be a few days but they did the repair in a few hours! When I picked up my daughters iPad they went over everything. They showed me it was charging, the speakers worked, microphone worked, the screen brightness worked, Touch ID worked and more. Literally they went over every feature to show me it was operational. They are extremely thorough. It was a very pleasant experience. Everyone was helpful, upbeat and informative. I highly recommend them for your repairs.

    From the moment I got the screen protectors installed on my then-new iPhone 10 I knew I was going…read moreto love these folks when they said "these screens are guaranteed for LIFE!". Last week i went in, years later, and by golly, they did indeed replace the screen FOR FREE. Today I returned and got a new screen protector on my tablet (I'd put the last screen on myself). Their prices are more than fair, and ESPECIALLY more than fair when you figure you'll never have to buy a screen protector again. A special shout-out to my tech at Woodbury, Owen, who was fast, efficient and best of all... laughed at my lame jokes! These folks are what support is supposed to be, and rarely is. Well done!

    T-Mobile Experience Store - mobilephones - Updated May 2026

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