Yesterday I decided to upgrade my device. I had Sprint in NY for years, and when T-Mobile came into the picture, I wasn't sure what to expect. I just went into the store to speak with an associate about my device, and L.T. was the one to give me a hand. He was able to help me pick out a new device, ensure I had the appropriate charging device, a good screen protector, and showed me how to restore my back-up so I didn't lose all my photos and contacts. He even made small talk with my dad while we sat around waiting for the system. He got me a new SIM card, and WOW, the service is incredible! I didn't even know what 5G was, I can't believe how much faster my pages will load when I'm using it in the same places I did a week ago. It's night and day. I'm incredibly impressed with the quality of phone service I received, and the level of customer service I received in the store deserves to be commended. As a former Restaurant General Manager, I fully comprehend how important it is to make sure your customers leave happy and to keep the business flowing, and these guys did just that. When I walked in TODAY because I had forgotten one of my items, they recognized me, addressed my concern immediately and resolved the situation without having to ask anything of me. I will continue to shop with T-Mobile. THANK YOU! read more