Came in to have SIM card changed in daughter's new phone. Was asked if I wanted cable (again) and I…read moresaid no. Was asked if I wanted to combine accounts and I said no. He said I could have my husband look at combining accounts online because there were some deals. I said ok, I'll tell him. Then I get an email that says I requested them to combine my accounts. And an email saying I've approved online access to a new account. I never asked for this or approved this! Came in today and asked to speak to a manager who told me there are five people ahead of me and I need to wait an hour to speak to someone. Unbelievably poor customer service. Makes me consider changing services. We've been loyal customers for decades.

Came in the other day because my SIM card had gone bad. I was in the store less than 5 minutes and…read moremy SIM card was replaced without charge. I'm sorry but I forgot the name of the man who helped me but he was so helpful and friendly.

I had an issue with my phones battery.. after getting disappointed with others... this was my last…read morestraw. My phones battery got fixed real quick and their services were pretty good too. Highly satisfied. got just what I needed

DO NOT GIVE THIS BUSINESS YOUR MONEY OR TIME. If I could…read moregive zero stars, I absolutely would. This was one of the most unprofessional, suspicious, and upsetting experiences I've ever had with any business. I called earlier in the week to ask about repairing a Samsung S25 regular screen. I was quoted $210 flat, and I confirmed this twice over the phone. I was told to come in on Saturday and that walk-ins were fine. When I arrived, they told me they had ordered the S25 Ultra part -- which is not what I requested. The employee then called the person I originally spoke to, and that person insisted I asked for the Ultra. I had very clearly said regular, even double-checking with my husband at the time. They told me they would order the correct part and to come back Tuesday. The person on the phone said they would "take a little off" for the inconvenience. I asked if I needed to sign anything for the deposit and was told no. In the store, the employee refused to honor the discount the phone rep promised. When I asked how much deposit they wanted, he said "any amount." I put down $100 cash. He even questioned whether the bill was counterfeit. I stepped outside to call my husband because the situation felt extremely off. When I went back in and simply asked for a receipt showing my $100 deposit, the employee told me it would cost a 20% surcharge -- $20 -- just to get a receipt. I have never in my life heard of being charged money to receive proof of a deposit. My husband told me to get my money back and leave. I asked for my $100 returned, and luckily they handed it back without further argument. I left immediately and blocked their number. The entire interaction felt extremely fishy, inconsistent, and untrustworthy from start to finish. I genuinely do not understand how this business has a 4.9 rating. My experience was the complete opposite of professional or honest. This felt deceptive at every turn, from misquoting repairs to refusing receipts to contradicting each other's promises. My advice: avoid this place entirely. Based on my experience, I would not trust them with repairs, deposits, or my personal devices.

Do not go into this t mobile inside Spring Hill mall. They…read moreare all kids that don't know what they are talking about, they will make you pay for a new phone even if your old one is perfectly fine. They just stand around and talk and the managers are also unprofessional. Waited ONE HOUR and a half just to change a SIM card on my phone because they didn't know what they were doing and handled other customers before me.

The worst store & company in general. They finesse you & over charge you & the workers are liars &…read moresuck at doing there job. Wish I could give 0 stars but 1 the lowest you can do. I don't NOT recommend coming here ever or having a t-mobile plan.

I have a Samsung 23 that had a bad charging port. The technician looked at it and said he could…read morereplace for $85. He quickly said after examining it probably just needs to be cleaned for $45!! After a quick cleaning it works perfectly!! I was there not over 15 minutes! I highly recommend Ben's!!

I took my iPhone to be repaired. When I was told it could not be repaired, I picked up my phone…read more The SIM card was missing. When I called back to ask them if they had it, I was told "no". There is no way that they did not keep my SIM card.

In August 2018, I went in to do a trade in on my iPhone 6 to an X. I knew the online trade in value…read moreon the Verizon website was $200 so I asked the lady if it was less than $200 in store. If it was less, I didn't want to do the exchange in store. She told me it was actually $300. Honestly I assumed she misspoke and that it was actually $200. So I continued the transaction and hour later I left with my new phone. Shortly after leaving, I realized that the woman had given me zero paperwork as proof that I had traded anything in at all. I returned to the store and requested the receipt and was denied it. I was told that in about three months it would appear on my account. This was about the moment that I realized this wasn't an ACTUAL Verizon store but an authorized retailer. Which you wouldn't know easily considering the giant sign on the building says VERIZON and nothing else. You have to look at other supplementary smaller signs in the windows to notice. Come December, I finally was able to speak with Verizon and request information regarding the trade in in which I was told I only received $100 for previous phone. I explained to them that that was NOT what I was told in store and that I was also denied my request for proof of the trade-in. They suggested I try to work it out with the store before they stepped in. On December 14th, I called and spoke with the general manager, Landon, who manages both west Dundee and Carpentersville. I explained what happened and he tells me he will look into it and get back to me in a week or two because he's really busy with Christmas shoppers. Fast forward to early January and still no call so I called back. He tells me he is still waiting on "corporate" and will call me back as soon as possible. I call back early February, I'm told the same thing. Now here we are in May. No one has ever bothered to call me back so I will just continue dealing with Verizon directly on the matter on finishing filing a formal complaint. I would stay far away from here if you don't want to be lied to, denied receipts, and then given the run around when you try to question their practices.

Very shady business. They would not give receipts for purchases. Had to go back the next day to get…read moreone. They also did not fully explain what they were selling; made it seem as if their "premium service " was part of the package. The salesman told my husband that he had a protection plan on his phone that they transferred to the new phone. I called Verizon directly to ask. Verizon said the protection plan was just added that day. Needless to say, I cancelled it. They also sold us a tablet for $1.00 but never advised that there was a $10 per month cellular charge; then they were going to charge a $75.00 restocking fee to return the tablet. Shopping at this business is not recommended. Please do yourself a favor and shop at Verizon corporate store.

Great customer service from start to finish. I brought in a cracked-back iPhone, and Phone Mart…read morehandled the repair quickly and professionally. They even helped me transfer data to a newer phone they had for sale. It's nice to find a place that does both phone repair and trade-ins under one roof.

Went there to get my phone fix . And after done i just realized my phone battery is gone bad …read more Before i go there my battery was ok

Denise was amazingly helpful, polite and solved my tablet problem. She did it quickly and…read moreeffortlessly.

worst customer service experience the store couldn't help. we had to call the number still not…read moregetting help. 5 hours later. i gave up. im going to another mobile x company. this is a waste of time

Beware. I broke the back of my Iphone. They were only supposed to repair the back, months later, my…read morephone completely died. I went to my cell phone carrier and they told me, this place installed a fake battery in my Iphone and took my original Apple Battery. Causing my phone to die. I couldn't back it up or anything. I lost everything new on it from my last back up. Xfinity and Apple warned me to never trust these places. It also voided my warranty.

Very bad experience, broke iPad and won't repair. I just called spoke with a woman who hung up on…read moreme. Also heard thymes use fake products stay far away!