We stopped in to try and trade in our Apple Watches. We were greeted immediately by staff and were…read moreseated within a minutes with a service member.

Hí People don't know what they are doing there…read more I had a problem they didn't know how to fix it. Later I figured it out myself làteř

It was a good experience, especially when I met Alexa Bliss there for the event. It was really…read morepacked for the event.

We have been in three times in the past week with questions, help with set-up and finally erasing…read moreour old iPhones for resale. We had two VERY professional & personable store reps. BOTH were 5 star ratings in my book.(and I don't give away 5 stars easily) Tyler is a keeper for the success of this business. Alex is a keeper for the success of this business, Bright and helpful. Thank you Cricket Store 60110!

They fix my phone too quick and best price i found Highly…read morerecommended thankyou smart fix so helpfull

DO NOT GIVE THIS BUSINESS YOUR MONEY OR TIME. If I could…read moregive zero stars, I absolutely would. This was one of the most unprofessional, suspicious, and upsetting experiences I've ever had with any business. I called earlier in the week to ask about repairing a Samsung S25 regular screen. I was quoted $210 flat, and I confirmed this twice over the phone. I was told to come in on Saturday and that walk-ins were fine. When I arrived, they told me they had ordered the S25 Ultra part -- which is not what I requested. The employee then called the person I originally spoke to, and that person insisted I asked for the Ultra. I had very clearly said regular, even double-checking with my husband at the time. They told me they would order the correct part and to come back Tuesday. The person on the phone said they would "take a little off" for the inconvenience. I asked if I needed to sign anything for the deposit and was told no. In the store, the employee refused to honor the discount the phone rep promised. When I asked how much deposit they wanted, he said "any amount." I put down $100 cash. He even questioned whether the bill was counterfeit. I stepped outside to call my husband because the situation felt extremely off. When I went back in and simply asked for a receipt showing my $100 deposit, the employee told me it would cost a 20% surcharge -- $20 -- just to get a receipt. I have never in my life heard of being charged money to receive proof of a deposit. My husband told me to get my money back and leave. I asked for my $100 returned, and luckily they handed it back without further argument. I left immediately and blocked their number. The entire interaction felt extremely fishy, inconsistent, and untrustworthy from start to finish. I genuinely do not understand how this business has a 4.9 rating. My experience was the complete opposite of professional or honest. This felt deceptive at every turn, from misquoting repairs to refusing receipts to contradicting each other's promises. My advice: avoid this place entirely. Based on my experience, I would not trust them with repairs, deposits, or my personal devices.

Justin and Daniel were amazing! My wife and I were greeted right away. We informed them of my…read morehybrid position for work and how our download/upload speeds for the internet fluctuate greatly with our current provider. They were very knowledgeable and informed us how AT&T Air works. We were very pleased with our experience and will go back in the future!

BEWARE! Dasaray provided incorrect information to my specific questions. This cost me…read moreapproximately $1000. Both she and Justin ghosted my messages for weeks and finally cited, "nothing we can do" and "company policy," as far as any resolution. Unfortunately, there is no policy for incompetency or accountability of employees.

I have a Samsung 23 that had a bad charging port. The technician looked at it and said he could…read morereplace for $85. He quickly said after examining it probably just needs to be cleaned for $45!! After a quick cleaning it works perfectly!! I was there not over 15 minutes! I highly recommend Ben's!!

I took my iPhone to be repaired. When I was told it could not be repaired, I picked up my phone…read more The SIM card was missing. When I called back to ask them if they had it, I was told "no". There is no way that they did not keep my SIM card.

Incredible people knew their stuff set the entire system for internet along the phone up for me…read moreEstephanie you are amazing !

From the owner: Visit the T-Mobile store in West Dundee and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 220 N 8th St can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

My husband and I had a 5-Star experience Friday aftenoon working with Michael at the Algonquin IL…read moreT-Mobile store! We brought our problem to him and he solved it! He's a stellar representative of T-Mobile in that he listened to our problem and concerns, working diligently to solve our issues, and he did it with professionalism, respect for us and true kindness. We are truly grateful for Michael's help and for his expertise in solving the issue with getting my Iphone replacement. Mistakes were made that caused our problem, but not at this store, but a different T-Mobile in SC. Michael figured out the problem, solved, and fixed it so I will receive my replacement phone. He's is a great representative of T-Mobile! Give him a store of his own to manage and you'll see many happy T-Mobile customers ! Thank you so very much, Michael. We are very appreciative of the help you gave us when we came in stressed and upset, and you listened intently, calmed our nerves, and took care of the problem so professionally! Thank you, thank you, and thank you. John and Kathy Kokat

Denise was amazingly helpful, polite and solved my tablet problem. She did it quickly and…read moreeffortlessly.

Reliable, very informative and highly knowledgeable. Resolved my cell phone issue quickly and made…read morerecommendations on how to maintain further issues. Highly recommended.

I took two cell phones to Indie and his team. They were very kind and considerate. They were happy…read moreto help me and they did an excellent job. They went above and beyond and were able to fix my phones quickly, the first time! Thank you so much!