1. Brain Vision Institute

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South Barrington, IL

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Brain Vision Institute

5.0 (1 review)
Open • 10:00 am - 5:00 pm

Services - Brain Vision Institute

Eye exams

Eyewear fitting

Retinal imaging

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3 years ago

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The frames we had gotten on the glasses ordered here last year broke. We're unsure how it happened,…read morebut none-the-less, the lenses would not stay in the frames any longer. Without any questions, after they saw the glasses, they stood by their warranty and ordered new frames. (Unfortunately they were not in stock). I was told it would take a few weeks. A week or so later, I received a call from them letting me know there was a backorder on that frame from the manufacturer - not their fault but frustrating we'd have to wait and use an outdated prescription for a while - we're talking months of backorder. However, a few weeks later they called to say they were able to get them replaced sooner. So, we picked up the new glasses within the week of getting their call. While they are more expensive than the chain optical stores or stores like Costco, they stand by their work and provide "service with a smile."

During a routine eye check up recently, I was billed for an item called "Miopia Mgmt' without…read moreknowing what this is about. It's $150 and not covered by insurance. Upon calling the office, I was told that they starting charging this since this September. Shouldn't the office at least let me know before start charging? Plus this is not a medical related cost, this is just about to maintain the progression trend of your eye/glasses, which should be a doctor office's responsibilities by all means. It does not make sense to charge this.

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When your vision insurance changes, what is covered in your plan can really change. That can impact…read morewhether or not those Armani frames are in your budget. How much is my frame allowance? What type of lenses are covered? Should I get prescription sunglasses or regular eyeglasses? These are the type of questions that I asked and Patty from Illinois Eye Care Center was super helpful in helping me through the process. She was patient and helped me understand what insurance covered and my out-of-pocket expense. She even helped me pick out the right frames to go with my complexion. Stylish frames and excellent customer service are the two reasons why I will continue to go back to Illinois Eye Care Center.

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