This review is being written following my visit to the Verizon store in Totowa, NJ, on Rt. 46,…read morefollowing the assistance I received from their customer service representative Kayla P. I own a Google Pixel 2XL smart phone and needed help with certain Settings. Arriving at the store with a 2PM appointment, made earlier, I was promptly greeted by Kayla who offered to assist me. We then sat down to discuss my issues. A good number of questions were posed to Kayla all of which she quickly and skilfully addressed with aplomb. Using my phone, Kayla showed me several commands that resulted in my now being able, for example, to quickly access my destination listing when downloading a new GPS Ap. In my case, I now wanted to use Google Maps, abandoning Scout GPS due to it being phased out, as well as it recently failing to perform when needed on the road. Kayla quickly found my "lost" list of destinations that I had tried to transfer from Scout to Google Maps. I was immediately impressed with Kayla's knowledge and style, her degree of patience and understanding notwithstanding! In addition to my now being able to have Google Maps on my phone along with my original destination list, Kayla performed a quick "clean-up" of my phone in order to determine that my current Settings were not unnecessarily draining my battery. Kayla is to be commended for upholding Verizon's Mission Statement towards providing excellent customer service regardless if that customer was not in the market for an upgrade or new device. Thank you Kayla!

Andrew provided wonderful efficient service and was a pleasure to be cared for by him.read more

I was impressed by their ability to complete the repair of my Pixel 4a phone (battery replacement -…read morethe battery is soldered into the assembly) in a timely manner (same day). I am a volunteer ambulance driver and depend on the phone for EMS notifications. The staff at this facility was friendly and competent. The location is easily accessed - just off Rt 23 in Wayne NJ.

This store is a joke. The worker was EXTREMELY rude. He seemed like he did not want to be working…read moreat all. Groaning and pouting around the whole time while doing his job. Giving customers little to no help leaving them confused and frustrated. Rushing to get through all the costumers. Do not recommend coming here if you want to get your devices fixed fast and efficiently. He also left me sitting in the waiting room for about 30 minutes while he sat around.

Great service starts with a warm welcome and "How may I help you?", which is what I received at the…read moreApple Store in Willowbrook Mall. My android cell phone had lost connectivity to a wide array of icloud products and services, and an​ enormous ten year collection of photos. The person who greeted me guided me to resuming full functionality in less than ten minutes. Also there to replace a ten year old MacBook, he took the time to listen to my computing needs and discuss, without any pressured sales pitch, the possible pros and cons of various models, and even the peripheral equipment I might want to consider. Thank you. 5 Star service.​

I love apple and even my girlfriend is a fan gal but man this location has the worst customer…read moreservice of any Apple Store I've been to. It could have just been the shitty employee that helped us but he was dreadful. Needless to say we walked out with what we needed and went out for dinner.

Interesting one here. Cracked my laptop screen and had to disable touchscreen. Look around to get…read moreit fixed, people love Device Surgeon. OK, let's check it out. We talked for awhile, got the problem diagnosed, the guy at the desk called the owner to confirm the part being ordered, great. Get to a week later, I call back about the part because I need it replaced. "Oh, $, we never got that ordered. I was mowing my lawn when he called me and..." Oh boy. Not good. Let's review: * Immediately refunded my deposit * Continued investigation and found they DID get it ordered * Did not demand a new deposit * Continued tracking the package, even though it seemed to be lost - well beyond the expected Tuesday-Wednesday timeframe. * It arrived while I was at work, really didn't have time to fix it. But he called me up to let me know and we worked out a time - he personally promised to set that time aside for me. I showed up, he confirmed it was the right screen, we went through some tests - it was glitchy - then he rebooted and it seems to have unglitched. As I now touch my screen to confirm, Device Surgeon got it done. They fought the mail, they put the customer first, and navigated a tricky situation successfully. Support your local businesses when they support you.

Dropped my phone in the water while docking my boat and it ended up sitting underwater for probably…read more20 minutes before we finally got it back. Thought it survived at first but later on the phone completely died and I was pretty convinced all my photos and stuff were gone for good. Someone told me to check this place out and I'm glad I listened. Alper was the one helping me and somehow got the phone working long enough to transfer everything over to my new phone. I honestly didn't think there was any chance of saving it. Super nice guy great service and they seriously saved me from losing a ton of important stuff. Couldn't thank them enough and definitely recommend this place.

Just got a nice 13 inch macbook pro from Tech Stop the other week. First of all, i just want to say…read morehow excellent their customer service is. They were able to answer all of my questions and concerns and even after i bought the laptop i had to call them to personalize my new laptop and they were very patient and helpful with my situation. Overall, in terms of shopping for electronics, this was the easiest and the most painless experience i've had. They also had over a dozen options to choose from ranging from macbooks, imacs, ipads and iphones. I usually wouldn't buy a used computer but these guys helped me feel very confident about my purchase especially because they are a reputable company, plus if i had bought a brand new laptop, i would've dished out way more money. I will be going to them for all my apple products in the future whether it is for another computer or a repair. 10/10 would recommend to anyone looking for apple products for a fair price

Can't say enough about TechStop they've Been in this business for years and are very knowledgeable…read more I own a business and I go to them for all my office computer needs as well as my personal custom devices. Sam's awesome very frank, helpful and honest. hard to find people who know enough and care! Thank you For all of your help over the years!! (also he usually has a show room and only keeps the most popular items on the table. if you're looking for something specific always ask he usually has the answer)

Nice and clean - fixed my battery which was just loose without a fee…read more Honesty gets repeat clients like me

This place turned out pretty good. They replaced my camera lens in one hour. When it turned out I…read moreneeded the camera replaced they tried to fix it but they could not for lack of parts. There are several of these throughout the mall at Willowbrook. A couple kiosks and a couple of storefronts, I guess to maximize their business, but I was a bit annoyed when they started giving me the run around saying that maybe other locations had what I needed or could help me better. I went from the first shop to the kiosk back to the shop and then they asked that I go to the other storefront store. They didn't want to call the other stores which was odd, but I guess they wanted me to show them my device. They did a very good job replacing my lens and I think the model of these stores is to fix the ever present cracked screens that plagues us smartphone users these days. Anything beyond that though I'd seek out a more well equipped shop. It's nice to drop your phone off and shop for a bit which I think is the pitch here.

Way overpriced! We have used them for over 40 years. Seems like every time we get a new bill it…read morehas been increased. We are actively looking into alternatives.

WORST customer service EVER! I cancelled my service on 10/10. My billing period started 10/7. They…read morewouldn't give me credit for the 3 days and I had to pay for that month. Fine. That happens. Not good but ok. THEN they charged my card on 10/22 for the next month. I called to complain and they said y cancellation doesn't start until a full month after I cancel. That is BS. Now I'm paying for almost 2 months without using their service. Not ok optimum!

Today, switching cell phone carriers is easier than ever…read more Many moons ago, moving from one phone provider to another meant buying a new phone, switching to a new phone number, and adding contacts and apps manually. Now, most phones work across any provider, the cloud makes restoration easy, and phone numbers can be transferred regardless of carrier. This allows cell phone customers to switch whenever necessary -- whether they're looking for improved service or better rates. Located off of Route 46 West in Totowa, my partner and I went to visit the T-Mobile store. Upon arrival, we were greeted by the staff. I was led to a table and spoke to Alen. He was absolutely instrumental in giving me what I needed by answering every question. Not only did I change carrier, I also got an upgrade to an iPhone 16 Pro Max. The main factors were poor network performance, current device features, and picture quality. I left the store with a new toy, which I can recommend.

Scammers Alert My…read moreexperience with T-Mobile in Totowa has been nothing but hell. When we first signed up and were helped by Jon Ramos ( Manager) He told us our bill was going to be $195 a month well, it's four months later and our bill has been $250 every month when I call up to have this fixed they keep giving me the runaround. Be weary of Mr.Jon Ramos T-Mobile he pulled the bait and switch trick. I will be calling Corporate to make a complaint about this employee Mr Jon Ramos is a scammer in my opinion. We will be cancelling T mobile.