I just needed to get sand out of my charging port and he did the service free of charge for me! I…read morelove this business and will come back for any future needs

Walked in today asked how much it would cost to replace screen on 17 pro he goes to computer…read morewithout answer I'm like are you going to answer? He goes I'm looking depending on the screen. I'm leaving out of the country have insurance with Verizon just wanted it done today before I leave, he snaps after I inquire and says $449. I'm like 4 dollars? Lol Super overpriced homies straight up tripppppin . Apple charges less for same day service. What a joke this place is. Ended up getting it replaced for 200 bucks at a different spot. What a money grab. Who goes here?

I rarely do Yelp reviews unless an experience is over-the-top great! After several visits to this…read morelocation to look at new phones for my mom, we ordered one at this location and brought it in today to have it set up. The minute we entered the store, Steph cheerfully greeted us, sat my mom and I down and within minutes had my mom's new phone ready to be set up. Steph patiently walked my mom through every step, explaining everything that she was doing, and made sure to check on us while the data was transferring to the new phone. Steph was so patient, friendly, and incredibly knowledgeable. We returned shortly after to purchase a phone case. Steph saw me entering and immediately made her way over to me to make sure everything was ok and then went the extra mile to search their entire inventory for a case. It's RARE to find exceptional customer service like Steph provided us!

I don't recommend using AT&T. I've been a customer with them for over 25 years. I was happy with…read morethem and their service until they kept putting add-ons onto my bill without letting me know about the extra charges. I was just suggest going with a different company one that does business correctly without sneaky add-ons. They'll charge your account with extra charge charges and won't let you know about them

I've gotten several phones shield replaced over the years. They are always polite and quick.read more

They tell you a price to make you come after you wasted your time and come they changed the price…read moreto double what they mentioned, no transparency and waste of time

I had such a great experience at T-Mobile thanks to the manager, Cari . She went above and beyond…read moreto help me get my new iPhone 17 Pro Max and made everything so smooth from start to finish. She explained all my options clearly, answered every question, and made sure I got the best deal possible. You can tell she genuinely cares about her customers. I left completely satisfied and confident with my new phone. Thank you, Carry -- you truly made my day!

Best T-Mobile on the planet. The staff is friendly and professional. I switched my service from ATT…read moreand got a free iPhone. The service is better and it's less expensive than what I was paying also. Highly recommended

Rich the cell phone Doctor can fix your cell phone & treat you as a family member with great…read morepricing fast repairs with quality workmanship..

Thank you for all the years of my family and my cell phone needs. Today Rich assisted me with my…read morebroken screen. He completed the task in 30 min and my phone was back to its normal self again. He also helped me make a payment. I bought an Otter box for my new phone as well. Thank you for fixing my new iPhone phone and making it brand new again!

This is my local store. My iPhone 16 ProMax is less than a year old. I go in to ask about the…read moreinsurance plan, a new case and screen protector. They got nothing for me. Fine, I get it. But the sales guy tells me to try Amazon. Then tries to sell me home internet (which I've already got, and it's mediocre at best). Hey Verizon, it's bad enough you're not interested in helping your most loyal customers, but the attempt to upsell is just shady and unnecessary.

Worse store I have ever been to. This is why I left Verizon. Customer service is the worse.read more

Eric helped me today!! Helped me switch upgrades and was so straightforward with the times…read moreeverything would take and generally is just looking to help you AS MUCH as possible!! Thanks man!

I spoke to Angela at Verizon business. We recently upgraded 2 phones. We were told one was a…read morestraight trade for our old iPhone and we would not be charged additionally. The other iPhone 17 pro we would only be responsible for the tax on the upgraded phone. Come to find out we are being billed for the full retail price of both phones. Angela had us on the line for an hour before telling us a manager will be calling us shortly. We are still waiting for that phone call. Verizon is not what it used to be. It is an absolute shame what this company has become, and we will be filing a complaint with the Better Business Bureau.

Let me share with you an awesome experience with the founder and owner of The Device Lab, Austin,…read morewho is calm, cool, collected, down to earth, and who impressed me so much that I feel compelled to share my story here. I would like to express my appreciation of Austin's professional ingenuity and get the word out that he is head and shoulder above Genius Bar in what he does-- device repair. Price is reasonable. Here is the quick story: Last Saturday (08-15-2026) I took my 2016 Apple MacBook Pro to Apple Genius Bar for diagnostic and repair, where I was received with utmost courtesy, waited there patiently for 1.5 hours, witnessed my computer given all kinds of diagnostic tactics by the receptionist, who did with all her earnest effort to revive it. Unfortunately I had to leave Genius Bar with the announcement that my MacBook Pro is "beyond repair." Unconvinced, I tried my luck on another store from online search and found The Device Lab, and Austin fixed it! Well, an old computer is an old computer and there is no need for much fuss or excitement about this triviality. But Austin left me with another impression: his sincerity and ability to do what he sets out to do, which is to repair. What can be cooler than a man who delivers his promise by doing what he likes and is good at? I spoke to Austin and found his business philosophy reasonable and truthful: doing what he likes, helping people, figuring out the cause of problem, getting things fixed without having to resort to replacement ( a favorite recommendation from big companies...). Behind this work ethic and principle is another guideline that directs his work: trust from his customers. I like that! O, by the way, there is another reason that urged me to write this review for Austin. He told me he started this company over a year ago, and I see in him what I had to go through back in 2004, when I started having my own tutoring center. I understand how a small business like his lives on word of mouth among customers, as it was with my own company. I also understand how negative comments tend to travel ten times faster than good, appreciative feedback. I think it is fair and natural that I share my thoughts with those who may be viewing his website for selection. One more thing: I live locally, and I love supporting local small business! De-Yin Jeng

I had such a great experience at The Device Lab! They fixed my daughter's iPhone 11 Pro screen and…read moreit works perfectly now. What really stood out to me was that they actually had the screen in stock, every other place I called had to order it and told me it would take a couple of days, plus they were quoting me $20-$40 more. Not only was The Device Lab able to do the repair the same day but their pricing was super fair. On top of that, the vibe of the shop is honestly amazing. The moment I walked in, I noticed how warm and welcoming everything felt. I even complimented the owner because it's so different from the typical plain, white-wall repair shops. It felt chic, cozy, and thoughtfully put together. Love how he immediately gave the credit to his wife, you can tell he is extremely proud of her work and rightfully so because I would hire her to make my business look as cute as The Device Lab. Great service, great pricing, and a beautiful space. highly recommend! Thank you again, I know my Daughter needs an upgrade but the IPhone 11 will do for now.

Andy went above and helped me. Usually when you go to sales places you walk out with a higher bill,…read moreI walked out with a lower bill & a few new gadgets! Nothing shady Andy is the goat ! Go to either Andy or Sergio, they will take care of you.

Warning: Avoid Victra Verizon Wireless!…read more My husband and I recently tried to upgrade our Apple phones and were offered what we thought was an amazing $800 trade-in deal at Victra. Unfortunately, it turned into a nightmare that lasted six months. Even after paying the standard upfront fee to upgrade, our monthly bills kept ballooning--over $500 total for both phones (about $260 each). When I went back to ask why the trade-in wasn't applied, they reassured me it was normal and promised the adjustment would appear the following month. Month after month, the charges continued. Each time, they blamed internal errors and promised it would be corrected--but it never was. For six months, I had to repeatedly follow up just to try to get the issue resolved. Verizon customer service couldn't help either, since the purchase was through Victra and not an official Verizon store. In the end, despite both of our phones being fully paid off, we are still stuck paying for another 12 months because of their mishandling. In short: avoid Victra at all costs. Go directly to an Apple Store or an official Verizon store. This experience was frustrating, expensive, and felt like a complete scam.

Very sloppy job!!! A tech came to fix dropping wi fi connection and had to accessed the wall panel…read more When finished he left the cover hanging by one screw with compartment gaping and wires protruding. Called another tech and he added screws to 2 more corners with wires still protruding and panel cover protruding away from the wall. Called a third time and the tech commented "we are not Home Depot you know". If they had done the job properly the first time we would not have needed visit #2 and #3!!!! VERY SLOPPY WORKMANSHIP!!!!

Worst Service All Around at Spectrum…read more All I wanted to do was return an old unit. That's it. Somehow Spectrum has created a system that is neither self service nor full service. A simple equipment return turns into wasting a good portion of your day sitting in a store where everyone is treated like a number. Customers are visibly frustrated from waiting, and then having someone behind the counter talk down to you makes an already ridiculous experience even worse. There has to be a better way to simply drop off and return equipment without making customers wait through an entire service queue. At this point, Spectrum should consider serving alcoholic beverages in the waiting area it might be the only thing that makes people want to stay. A five-minute equipment return should not require sacrificing half your day.