Very sloppy job!!! A tech came to fix dropping wi fi connection and had to accessed the wall panel. When finished he left the cover hanging by one screw with compartment gaping and wires protruding. Called another tech and he added screws to 2 more corners with wires still protruding and panel cover protruding away from the wall. Called a third time and the tech commented "we are not Home Depot you know". If they had done the job properly the first time we would not have needed visit #2 and #3!!!! VERY SLOPPY WORKMANSHIP!!!! read more

Spectrum is a horrible company. Everything from customer service, to technical support, to their retail location, to the equipment they provide you and even their end product (Internet in our case) is very bad. And if all that were not bad enough, they are expensive and their business model is to abuse existing customers with steady price increases. We have had Spectrum Internet for years and years. I called around 6 months ago, to ask if they could help us save some money on the Internet. Sure! the nice lady on the phone said. For just a $70 one-time service fee, they would bring and install new and updated equipment while also saving us $25 a month on the Internet. Great! The technician came and did the install. He said he tested everything. And... drumroll please... none of our tvs could connect to the new Internet. Nor could some of our other WiFi based home conveniences. So I called and they sent another technician, who was more thorough and honest, who explained that the new router wasn't strong enough to reach the nearest tv, which is about 15 feet from the router. So, the ten year old router reached all of our stuff, but the new one couldn't. Nice. We had to buy an Amazon eero system to extend the internet to our devices. After all this, the tvs still only connect sometimes and are slow, compared to the old Spectrum system. Spectrum simply doesn't care about its customers. Zero stars. (Unfortunately Spectrum is also a near monopoly. Only other choice for Internet here is Starlink.) read more

Drop your equipment off at the UPS store! If you decide, like I did, to drop your equipment off at this location without making an appointment, you are likely to be sitting in that building on plastic chairs for more than two hours. I finally got to the number 1 spot on their screens and thought that my hour and 45-minute wait was almost over. I sat at the number one spot for another 45 minutes while two of the employees went in the back and never came back and the other continued to work with a customer who he had been working with when I arrived. The other employees came back and just sat there at the desk for another 15 minutes. I spoke with the manager, and I told him that if he doesn't have the staffing to handle the workload, then he needs to hire more. His response, "That isn't up to me.". Do not come here! This place is terrible! Total time wasted: 2 hours and 45 minutes. read more

I returned my equipment here recently and it was a breeze. They have plenty of friendly associates ready to help, and so I was in and out in a few minutes. Couldn't ask for more from a Spectrum location. 5 stars read more

Never come here. Over an hour wait when there is only 2 people in line. Apparently the manager is in the back doing who knows what when the wait is rediculous. Never come here, I hope they get new management cause these people are not good at their jobs :( read more

I had a 2PM appointment today and arrived on time. There were three employees working, all busy at first, but they acknowledged that I was next in line. When their rep, Omar, became available, he decided to help someone without an appointment who had just been waiting around. I politely spoke up and mentioned that I had a scheduled appointment at 2PM. Instead of handling it professionally, Omar gave me attitude and said the walk-in had been waiting since 1:30. I reminded him that I was told I was next, yet he looked at the other customer, asked if they minded, and went ahead and helped them anyway. When I questioned it again, Omar's tone was rude and dismissive, telling me I'd just have to wait. This level of customer service is unacceptable -- appointments are made for a reason, and employees should know how to handle them respectfully. Omar clearly needs additional training on customer communication and prioritizing appointments properly. Honestly, I'm glad I was canceling my Spectrum service after this experience. This visit just confirmed it was the right decision. read more

I can't take it anymore! Constant buffering, freezing, disconnecting. Went it and got new equipment, and it's worse than before. I keep seeing Spectrum trucks in the neighborhood, so I know it's not just me. Says I have excellent signal strength, but it just won't stay connected. We can go to the moon but can't get internet to my house. Going in to cancel their TV at least. read more

The manager needs to find another job and Trevor needs a raise and promotion. Absolutely ridiculous appointment was for 1:45. I was called at 2:48 Three employees and manager that could have easily opened a computer to multi task to help customers. There were 13 people on board waiting!!! Manager would help one of the assistants that was helping a customer. And then go back behind the door. You seriously want to now ask people to sign up for cell service that's laughable with this kind of awful service you need to seriously rethink that one..... Trevor is the only one I can see that knows what he is doing..... read more

This is Andrew Schmidt at 5924 Hanna Ave. I left a review about a representative named Jocelyn from Texas. She was absolutely horrible. I would get with management and have her fired immediately. We got offered 50 dollars a month instead of $91 a month because we were going to switch to T-Mobile. I called back today to take them up on that offer. The reason I know that I'm still a customer is because I have three weeks left that I paid for, I was told by Jocelyn that everything is disconnected. I don't have Internet in my home, even though I paid for it. I have three weeks left. I will wait 24 hours for a call back to fix this situation. 616-516-0243. Otherwise, I will be making a fraudulent bank charge from you guys to the bank for disconnecting my service after paying for a full month. It's on a recorded line that you guys told me I have three weeks left. So it blows my mind to think how am I not a customer anymore? Because I'm not a customer anymore and you guys even though I had three weeks left with my Internet cut off my Internet Earley charging me for the whole month, and then did not let me take the offer that you guys gave me three days ago and said it was because I'm a new customer. I have been with you guys for years. This is in a downright horrible way to handle things. Please give me a call back to handle this otherwise again I will be making a fraudulent payment that you guys took for me by disconnecting my Internet and saying "" I'm not a customer anymore, even though I have three weeks left. Everything is a trick with you guys. It seems like. I look forward to getting a call back. Please call me after 10 AM PST. Please leave a voicemail and a number to call back by if I don't answer thank you I'm giving you guys 24 hours to fix the issue or I am going to report fraudulent payment that you guys took., And I will have multiple people leave one star reviews on top of that. read more

I walked into return equipment and was forced to sign in with 15 in front of me. Never get Spectrum!!!!!!

I contacted Spectrum on June 18, 2025, to start a mobile service with them. (My phone fell a river and is unretrievable. Straight Talk took almost three weeks to STILL not send a WORKING SIM card for the phone they supposedly matched the IMEI to the card(s) sent... Three times!!!!) The Spectrum person I spoke with on June 18th convinced me not to buy a Galaxy A-16 on Amazon (delivered in one day, free returns & free shipping with PRIME, $49 for 2 years of insurance) and assured me if I bought the same phone from Spectrum, I would have it in two days and would know it will work with their system. I have had Spectrum at the same address since August 2016. Today is June 20th, 2025. I live in California, my sister has health issues and I was counting on this phone. It was NEVER shipped!!!!! It is STILL in TEXAS!!! Two days later and it hasn't moved one inch closer!!!!! I canceled my phone order through Spectrum. They won't ship it without a photo of my license front and back...or my passport, so they can make sure this customer of 9 years is indeed the very customer who responded to all their verification checks perfectly, and whose credit card went through with no issues. After reading the negative review where a Spectrum employee STOLE a customer's credit card information and purchased more than $2000. worth of new phones for themself, and Spectrum did nothing to help the customer, I'll be damned if I am giving any Spectrum employee my legal, valid identification along with all the other personal information and banking information they already have!!!! I will add more if I have any more problems with Spectrum after I receive the Galaxy A-16 I just ordered this evening, and is arriving between 7 am and 11:30 am TOMORROW. (FREE 1 day shipping... Thank you Amazon) My phone case is awaiting the phone that Spectrum NEVER shipped, but Amazon will have the phone at my doorstep by June 21, 2025!!! One day!!! Never forget you can go online and file a complaint with both the FCC, PUC, and CPUC. read more

Every morning this week, our Internet has been down. Today, it went off and on 6 times in a 90 minute period.

I still think costs are too high; however, I went into the store at an appointed time to discuss my plan and costs. Trever was quite helpful in reducing my rate. He was friendly and knowledgeable. He made a tough situation better. I appreciate quality customer service. read more

Wish I could leave zero stars. Called Customer Service (CS) to speak about grievances, I turned on my call recording, she heard it notifying her of this (I had surgery a week ago and can only use one arm, unable to type notes). I took over my 82 year old grandparent's account a month ago (beginning of March). I changed all of the info to match my contact, the bills come to me, everything. The CS rep refused to speak with me, mockingly asked if I changed account info today, was arguing with me; I asked her to stop interrupting me, telling her that I needed to express my concern so I could be assisted properly. She hung up on me. I went online to see if I could downgrade services; redirected to their awful CS phone line (833.949.0036). Left this on their site: 1. Terrible "why wasn't this helpful options" - three choices that do not encompass legitimate concerns. "it wasn't what I searched for", "it was confusing" (seriously?), "it has inaccurate or incorrect info". 2. Making it impossible to downgrade services - upgrade and give you money, no problem - do something about abhorrent scams on seniors being charged $400.00 a month for internet, home phone that they haven't had in 10 years, and TV; which includes a DVR they have no idea how to use, and receivers/cable boxes in bedrooms that no one lives in (who are hard of hearing and cannot advocate for themselves), no can do. 3. Corporate greed at its finest, on such a disgusting level. read more

THANK YOU, VERONICA! A few years ago I switched my mobile phone from Verizon to Spectrum and have been very happy with the service and the low price. Another close friend of mine did it too. This year the Verizon cell phone of one of my best friends wouldn't connect to the Spectrum internet in her house often. Suddenly her LIMITED data plan that had worked well for several years was costing her a fortune each month. Spectrum came out and checked her cable and internet service. They couldn't find anything wrong. Verizon mobile couldn't find anything wrong on their end also. Their only solution was for her to go to an $82 UNLIMITED plan. That was around an extra $30 a month. I said to my friend, "It's time for you to switch to Spectrum." She had concerns about how well Spectrum would work in her hillside neighborhood but she was willing to give it a try. A few days later, we went to the mobile store in Thousand Oaks, CA and got there when the store opened. After a very short wait, the amazing Veronica helped us. She is one of the nicest people you will ever meet. She treats her customers with kindness and patience, and spending time with her was a pleasure for us. She also knows the technology so well. Veronica has been with Spectrum for many years. Within a short time she had the phone switched to Spectrum mobile and it was working! My friend had free unlimited service for a year, the second year it would be only around $30. Coverage so far in her home has been just as good as with Verizon. Spectrum is so fortunate to have someone as lovely and smart as Veronica representing their company to the public. She deserves to be acknowledged for all the hard work she does for Spectrum's customers. read more

Zero stars. All I have to do is drop off equipment for someone. I'm not even a customer. If you're going to have this many people then you need to have more people working. It's a waste of our time! read more

Very helpful and efficient service from Brunner Falcon at this location. He was very knowledgeable and provided helpful information as well as having a friendly positive attitude. Thank you read more

Loooooong wait to return a piece of equipment. Here is the play by play:_ Only one employee helping customers. Now there are two employees helping customers. Now both employees have disappeared and there is no one. Checked in at 4:10pm was helped at 5:20. Run away from Spectrum and Don"t look back! read more

Customer service is pretty much non existent. Employees standing behind their desks and not helping customers or disappearing behind a locked door for long stretches at a time. read more

Similar to other reviewers. I had an appointment to return equipment, and I sat for about 45 minutes (30 minutes past my appointment time) while 3 or 4 Spectrum employees worked with people buying new phones. I finally went up to one to say I had an appointment, and he said, "I don't know what to tell you." When I was called to return my equipment--which took about 2 minutes, by the way--he told me "You can return your equipment at any UPS." I wish I had known that. It wasn't mentioned in the half-dozen or so emails and text messages I got from Spectrum telling me to return my equipment at a Spectrum center. read more

Expect to be here for a minimum of 2 hours. Staff have no sense of urgency. I wish good luck to everyone who unfortunately has to come in person. Respect your time and conduct your business online. read more

This is a terrible establishment, it is always understaffed and the employees have 0 sense of urgency. Always takes forever to get in and out even for simple tasks. read more

Had to drop off a Pod still in box that I got 4 days ago but did not need. Got an appointment 1:20 yesterday arrived the check in station would not take my email or code. Went to the side counter. The guy looked like he was finishing up a customer. I told him I could not check in. I asked if he could just scan my box. He said there are 15 people ahead of me and I had to wait. So much for the appointment. This is the SOP for them of late. Their 800 service is a joke, home techs are good, but as these reviews show this store has issues. NO ONE CARES read more

Bad service in my neighborhood. The service is not very good due to I don't know what, as my neighborhood is underground wired to accept them. But I got bad signaling. Maybe they are better elsewhere. read more

They made me sign in and wait to drop off a old modem. What should have taken a couple seconds is taking 10s of minutes.

Unbelievable bad customer service and products. I frequently have outages for no apparent reasons. They won't even offer you credit after being without internet or cable tv for more than a day. When you call customer service the call disconnects. When you login to your account they only have a chat bot with canned answers. You are unable to cancel or downgrade any services online, but of course you can upgrade or add services online. The only way to cancel or downgrade service is by calling the customer service number, but of course they don't answer the call so you are unable to cancel. This should be illegal because they are holding you hostage to their products and services. I will try to resolve this in person at the store and if this doesn't work my only other option is to file a claim in small claims court. It's sad it is coming to this. read more

Spectrum - Cable TV outage. - Television Service Providers Near Me - Thousand Oaks, California

DO NOT EVER HAVE ANYTHING TO DO WITH SPECTRUM!!! Do not get their cable, internet or cellular service. Do not believe anything they promise or tell you while talking to their representatives. Their business practices and employees are completely deceitful, unethical, unprofessional. About a month ago, I called to see what I could do to reduce my bill. After an hour and a half, I agreed to a new television and internet package. I asked the representative at least four times if I would still have all the channels that I currently had. He swore that I would and even made a smart ass comment how I must have trust issues. The changes were implemented two days ago. Of course,I had about half of the channels that I used to have. I then spent the next three and a half hours on the phone trying to get it corrected. I was transferred around to numerous people, getting different answers to the same questions from each one of them. At one point I also asked them to read back to me their notes from my call last month. The notes were complete lies and were not even close to anything we talked about or agreed upon. Each representative I spoke with had no desire to resolve anything and were incredibly incompetent. One even sounded like he was intoxicated. Don't ask me why I stayed on the phone as long as I did. I don't know where that kind of patience for complete incompetence came from. And here's the thing, I remember going through the same nightmare when I first signed up for Spectrum several years ago. This tells me that this type of culture is taught and encouraged. Save yourself (and your blood pressure) an incredibly aggravating and disgusting experience, never sign up for anything from Spectrum. read more

Treavor was incredibly helpful and knowledgeable. We needed information on international cell coverage but ended up saving $$$ by switching form Verizon Wireless to Spectrum Cellular (with same cell towers). Also, reviewed our current home internet service with Spectrum and upgraded to faster service for less money than we are paying now monthly!!! Win Win!!!!!! Thank you again Treavor, we really, really appreciated all your help. read more

Forced to come back to time Warner spectrum whatever it's called now when I moved due to not having other ISPs in the area. Needless to say I'm disappointed I pay for the plan thee are t guarantees up to 400 Mb/s. read more

Spectrum - I pay for 500MB/s plan - Television Service Providers Near Me - Thousand Oaks, California

We've become cable cutters, based on Charter / Spectrum's continuous, unannounced price increases, frequent outages, and continuous diminishing quality of customer service. Since signing up with Adelphia (two mergers back) about 10 years ago, prices have almost quadrupled, and storefronts / service centers have consolidated to fewer and fewer locations. We finally had enough. Transferring to internet-only Frontier was pretty easy. The most difficult part was returning equipment to the Spectrum storefront in Thousand Oaks, and waiting (and waiting, and waiting) to get to the front of the line. Oh, you didn't sign in? Go to the back of the line. Oh, the kiosk doesn't work? Try hitting the keyboard harder. Quitting mid-month? Sorry, we no longer pro-rate your charges, you're sh*t out of luck. Frontier internet is more than twice as fast, with balanced bandwidth up and down (Zoom videoconferences, anyone?) By adding Hulu No Commercials ($12.99 a month) we've found everything we wanted with NO commercials! read more

We needed to exchange some of our WiFi equipment and Omar was the one to help us. He was quick and efficient. We really appreciated his frankness and honest attitude. We were in and out within minutes. read more

Poor connection. Doesn't work in some rooms. I get one bar. The software is hard to use. Spectrum is expensive with not much to offer. I am looking for another service read more

Really slow and are just trying to sell people everything. Don't go with spectrum. Their service is bad and the employees at this location and running in slow motion it seems. read more

Just had WiFi / cable installed for our new apartment in Agoura Hills. Andrew Martin was very professional. Knowledgeable and nice. He did an excellent job. We are very happy with the experience. read more

I complained for two years, asking for a new TV receiver after returning one to Hillcrest Spectrum. Finally, someone called me after two years paying for a faulty box and said you have property and demanded property after all my complaints over two years of being charged for a faulty box. They referred me back to billing after the complain department and when I pointed out if I kept a faulty TV receiver and the new one I returned two years ago I would be paying for an additional TV receiver all this time without an addition TV set. An unused TV set sits all this time and is unused to the point of it's no good or trash. Then they hung up the phone when they said they would research the attempt we made to call and fix the problem and stop billing us for a receiver we don't use because their own department said it was faulty. I am sure we well get a letter that says they looked into it and closed the case. An old TV receiver they say they want back is probably so old or from another company they wouldn't recognize it and that is no excuse to keep over billing. read more

Worst company EVER! We signed up to transfer service to our new home in Thousand Oaks California from 4 years as customers in Canoga Park California. Then they turned off or cable and WiFi while we were working from home,in Canoga Park without our permission, 2 weeks early. Fu*cking OMG! 1st. Spectrum has a monopoly on the DODGERS GAMES. Therefore you must have Spectrum for ANY DODGERS GAMES. This is how you are at their mercy. 2nd. Since Spectrum has you at their mercy they treat you like sh*t, have you hold at a minimum of 45 minutes for any service with a recording that states: Thank you for calling Spectrum. Our customers are our first priority and it is our top priority to help you during this time of crisis. (TOP PRIORITY MY ASS!) I was to be at my new residences by 10 am for the technician to arrive today. By 12:30pm no one had arrived. After the third call to Spectrum I talked to a woman from the Retention Department and she said because of COVID they are not sending people out to hook up services. PLUS. THERE IS NO INTERNET SERVICE HERE IN THOUSAND OAKS WHICH WE WERE TOLD WAS GOING TO BE RECONNECTED. SPECTRUM GET YOUR SH*T TOGETHER. HIRE MORE PEOPLE, TRAIN PEOPLE TO KNOW WHAT THE FU*K IS GOING ON! That is 9 hours of my life I will never get back! Everyone should boycott Spectrum. They should be paying us for the 9 hours we spent on hold. They don't deserve our patronage. I can't believe they talked me into switching to to their mobile service‍ Never ever again. read more

Spectrum - Recorded wait time 5 hours 28 minutes - Television Service Providers Near Me - Thousand Oaks, California

I cancelled Spectrum this morning and they said clearly to just bring the equipment and box to UPS. Went to UPS and they said they can't take it without a shipping label. Drove to the Spectrum store to just drop off the box and there are 4 visible employees working but only 2 of them taking customers. The same three names have been on the kiosk since I have been here. One hour in and no movement. Don't come here unless you want a 1-2 hour minimum break from your day. read more

Staff is extremely rude and can't even say hi when you're next in line and they always raise prices. This location is horrible there's 1 or 2 staff member that actually sort of care but almost everyone at that location sucks! 0/10 read more

They promised to offer speeds up to 300 mbps, but typical was always less than 67 mbps throughout the day despite endless phone calls. I finally made the switch to another ISP which was half the price and significantly faster after testing for several weeks. I spoke to their customer service representative, Vanessa, expressing my intent to discontinue my Spectrum internet services. The representative argued with me and said she could not honor my request unless I explained my rationale. After thoroughly explaining my reasons, she disregarded me and proceeded to offer me other services. She refused to let me speak with a supervisor and kept me on hold for 10 minutes at a time. I can't imagine them staying in business much longer now that they are no longer the only game in town. read more

Spectrum - Typical speed throughout the day - Television Service Providers Near Me - Thousand Oaks, California

Holy monopoly with a bare minimum of customer support representatives, Batman! The lady at the counter was pleasant, but appeared to be overworked due to the crowd starting to form on a busy Saturday. Honestly, companies like Spectrum are de-facto monopolies, so it's understandable that they would choose to under-staff stores in order to increase profit...but this brazen practice still leaves the customer base with a bad impression. As soon as a direct competitor arrives, I will be finding better service. read more