My month old sim card was acting up, and the phone reporting that it had no sim card at all despite…read moreme taking it out, cleaning and reseating it. The staff took the time to diagnose the problem, which involved removing the card, trying it in other phones, analyzing it on their computer. It turns out that the sim card had gone bad, evidently an uncoomon occurence, so they programmed a new one. Throughout this he was courteous and friendly, despite the fact that he didn't charge me. Thus, since this interaction could not have gone better in any way, a 5 star score, on a First to review. Bravo.

Service was above and beyond. Very impressed. I big kudos to "Shiane" for having the time and…read morepatience to help us. Everyone was very friendly and helpful. Shiane helped to fix any and all problems we were experiencing and helped my husband pick out a suitable new phone and the price fit into our budget. The Brownwood Consumer Cellular is a 5 star office.

Switched from AT&T for our mobile service as their rates have skyrocketed. Ruschell, the customer…read moreservice rep, was very knowledgeable, efficient and polite. We also have Spectrum as our internet provider and cable television. Whenever I do have to contact their customer service department I am always greeted by a pleasant and helpful rep.

WARNING: Sneaky "Bill Cramming" Tactics under "Free" Promotions!…read moreI am writing this review to warn my neighbors to inspect every single line item on their monthly statements. Spectrum is engaging in deceptive billing practices, specifically a tactic known as "bill cramming"--adding paid services to your account without your permission. A few months ago, I called to set up Internet and TV services. The sales representative told me I qualified for a promotion for a "free mobile service line for one year." I accepted the free line. What they CONVENIENTLY failed to mention, and what I never authorized or gave permission for, was that the agent snuck a paid monthly "Mobile Insurance/Device Protection Plan" onto that supposedly free account. Because I was told the mobile plan was 100% free, I didn't notice the hidden, unauthorized insurance surcharge for six months. When I finally caught the charge and called customer service to voice my concerns, things got even worse. Even after escalating the call to a supervisor, Spectrum flat-out refused to issue a full refund for the charges their own agent fraudulently placed on my account. They would only credit back a single month. Essentially, they got caught adding unauthorized fees to my bill and told me I could only have a fraction of my money back. Since Spectrum refuses to take accountability for their deceptive trade practices, I have officially filed formal corporate billing complaints with the FCC and my State Attorney General. If you are signing up for their "free" promotions, check your bill immediately. They will sneak unapproved charges onto your bank draft and then hide behind their "corporate policy" to keep your money when they get caught. Absolute scam behavior.

Courtney was amazing! She helped me find everything I needed and was super kind and helpful.read more

I had the unfortunate experience of going to this AT&T store. I had a problem with my screenshots…read more The general manager Isaiah said that he never ran into a problem like that imagine me being the first one ever I doubt it seriously after playing with my phone for about five minutes and taking my phone in the back for another five coming back and saying that it was a mystery. It was more concerned with selling me a brand new iPhone than fixing this problem. I left AT&T store went home spoke to my son who was approximately 1200 miles away miles in the state of Connecticut. . My son who is not in the cellular business was able to fix my problem within less than five minutes. I called the store back after having my problem rectified by my own son and the same man Isaiah made very light of this issue, no embarrassment no accountability no professionalism. He is far from being an asset to AT&T. I wouldn't give my job as a doorman at the store never mind this façade of a title general manager. What a joke anyway, my best advice is don't even get in your car waste your gas and your time especially stay away from the store Danny H

The Service people all seemed angry and very reluctant to help, as they just stood around (very…read moreeerie). They were hard to understand and a bit intimidating. I am shocked CC would even hire these people. They would not show me a model Galaxy S16. They said it was in a box in the back and they would not bring it out to show me. instead they showed me a video. The video said the phone was $169.00 but the salespeople said no that it was. $219.00. As a current customer of CC, I am most disappointed!

My cell phone was telling me I had 37 viruses and that I had been hacked. We are Consumer Cellular…read morecustomers for many years. I took my phone in to the villages Consumer Cellular store. There were 6 employees and 2 customers. So not busy. No one came up to us tossed what we needed. We walked up to one gentleman and told him my problem. He couldn't have seemed more bored. He barely looked at my phone and told me he couldn't fix it and that I needed a new phone. We are in our 80's and are not tech savvy but the last time this happened we had a darling you g woman sit down with us and fix it in 15 minutes which I told him. He couldn't have cared less and tried to sell me an iPhone. All he wanted was a sale. So much for customer service! We were very disappointed in Consumer Cellular. We took the phone to a Walmart Techy and it was easily fixed in 30 minutes. We will never buy a phone from a Consumer Cellular store and are thinking of changing our service. ​

Terrible customer service. Manager has a bad attitude. Came in to pick up a new iPhone with my…read morenephew that the previous store didn't have, it was already paid for. Two employees, 1 patron being helped. That left one employee that was doing nothing that could have helped us. My husband said something about it that he was just picking up a phone and it was already paid for, she said you can't talk to me like that in my store. Ignorant staff, will definitely be calling Verizon.

Needed to reset our account pin #. Verizon Customer service said go to the corporate Verizon store…read morein Lady Lake with a photo ID and they can do it. . . Saw Hudson at the store he said he could not do it and gave us a customer service number to call. Got home call the number and they said it has to be done in person with a photo ID. . . .call the customer service number again and a different person confirmed that is what has to be done. . . .also the second customer service person confirmed the the Lady Lake store is noted for not being very helpful. For sure don't see Hudson.

Our sales rep, Greg Monroe, did a great job showing me phone and plan options that perfectly met my…read moreneeds.

Salesman was so rude! We came in to get a new phone, and he kept pushing to upgrade our home…read moreGateway to 5G. We told him twice that we needed a new phone. He then said, "bye!" and literally turned around and walked off. We are long-time Verizon customers but are now looking for another provider. This lack of respect for customers is nonsense.

Cant thank Frances and Russell at the 7 mile Florida store!! Our 87 year old mom got a phone that…read moredidnt work out for her and they were absolutely wonderful in working with us and fixing the issue We vant thank them enough for the sweet and helpful manner they took care of her. Frances youre the best!!!

Sean was an amazing help,Everyone here was super friendly and helpful. Would highly recommend this…read morestore to anyone.