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    T-Mobile

    2.6 (5 reviews)
    Closed 10:00 am - 8:00 pm

    Services - T-Mobile

    Telecommunications

    T-Mobile Photos

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    2 years ago

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    Ask the Community - T-Mobile

    T-Mobile

    T-Mobile

    (15 reviews)

    Went in tmobile, worked with Cory ,had me in and out the door 29min ,thanks so much for good…read moreservice and well knowledge. I enjoyed my experience

    Located in a safe part of town in a strip mall, this Tmobile store is very clean with all the…read moreupdated phones and accessories. Although the place looks sparce, in that I would think they would have more to sell? Anyways just an observation. That said I would carefully consider using this store as I had two small but relatively bad experiences. First, I had the lens cap on both of my cameras come off and the fold won't unfold all the way. Finally the screen has dead spots. I called customer care and reported my issue. Since I have TEP - Total Equipment Protection (read the TOTAL part again) the contract I signed was no questions asked replacement. Customer care said they'd ship my device to the store and I could pick it up. That night 1 hour before they closed, I called the store to see what I needed to do. She wasn't exactly happy I was calling. Then informed me "well you can't bring it in now, we're closing in an hour." I couldn't even get the sentence out before she was making it clear that they couldn't do it now. After she released her hot air, I said they have to ship it first. Then she was happy, b/c I guess it meant I wouldn't be coming in on her shift in the future. When my phone finally arrived I dropped by to pick it up. The two people were helping one customer. What I mean is one person was helping a customer and the other was leaning on the counter. After they finally addressed me I said, "You guys have a phone for me to pick up and trade in." The guy looked pissed and said he can't do that. I showed him the text that proved the point. He wasn't happy. Then he inspected the phone and said it looked dropped, I said, that's not the issue! Anyways the whole attitude at the store, Tmobiles lying of swapping devices that I pay for each month to protect me from and the total Tmobile mentality sucked. I'm not going to tell anyone what carrier to use, but I'm switching with the Fold 8 comes out. Next, I will never EVER step foot in that store again. I used to be in retail ages ago and there's something to be said about quality customer service.

    T-Mobile

    T-Mobile

    (9 reviews)

    Avoid this Azalea Square location at all costs. Just like the other local stores, they have zero…read morephone inventory for existing customers, but the behavior of the staff here is truly bottom-tier. I sat and watched a staff member treat a customer with total disgust. She handed a young male employee her phone for help, and he looked at it and handled it like the device was "dirty," making her feel small in front of the whole store. To make matters worse, he then started a loud, heated argument with the person on the other end of the phone while standing right in front of customers. The level of rudeness and disrespect at this store is shocking. They don't care about your problems; they only care about making a quick sale. If you aren't a brand-new customer putting money in their pockets, they treat you like a nuisance. Save yourself the headache and go anywhere else. This team needs a complete overhaul or some serious training on basic human decency!

    Incredibly rude and unhelpful staff who don't even pretend to try to help…read more Me and my wife walked up to try and resolve an account issue with T-Mobile.. there were two guys out front smoking, the asked what we needed help with and my wife began explaining what was going on and what the rep on the phone told us to do, etc.. They didn't even let her finish, one of them interrupted her mid explanation to say "oh no we can't do that here". She tried to respond that the rep told her any physical store should be able to pull up the account and see the issue... and they interrupted her again to say no we can't help. This proceeded a few more times, them not even letting her finish a sentence before cutting her off to once again say how they couldn't help. These two guys clearly didn't wanna be at work that day and had zero intention of trying to help us. They wouldn't even put down their cigarettes to go inside and pull up her account and read the notes left in it by the T-Mobile rep she spoke with on the phone. They never even let her finish explaining what was going on before interrupting her to list every excuse under the sun why they wouldn't even try to help fix our issue. Unbelievably unprofessional and even on just a basic human decently level a horrible experience. Do not go to this location if you want any sort of customer service or even just basic respect.

    T-Mobile - mobilephones - Updated May 2026

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