If you are in the area and need to go to a T-Mobile this place is great. Hollis was amazing, he was very helpful and informative, he made sure he was able to help us with our upgrade. He was understanding and we left satisfied. read more

Izz was fantastic. Thanks for bring upfront and helping fix my phone! See you again later!

I don't think I'll come to this department anymore. When I arrived, the guy who served me did not give my name, looked in my direction, raised his hand and beckoned me with his fingers to come to him. I've never encountered anything like this before. I didn't say anything, and during the conversation he didn't fully explain to me that I would be given some kind of temporary number because I was changing my data plan. The next morning, my phone number changed. The T-mobile support service did not tell me that when changing the tariff plan, they give me a "temporary" number. I came to the department to find out what was the matter. The girl who was talking to me was arrogant. I don't speak English well enough, but she reacted nervously to my requests. My friend was with me, who told her that she was talking arrogantly, there was an argument, my friend left the building. The girl who served me changed her tone. And it looked like I was a fool who didn't know that when you change your data plan, you get a temporary phone number. Although, when I applied for a tariff plan in this department, no one warned me about it. As a result, the number I was using was returned to me, but I was a little shocked by the way the staff was talking to customers. read more

Here is an update. My first phone bill after adding two lines was $517.01 are you kidding me? One line suppose to be free and we were told that our monthly service was $130 including insurance for each phone. Never in my life that I had a $500 phone bill even when I had 5 phones with unlimited service and currently I have 3 lines only. Attached is the phone bill in case you are looking to sign up with t-mobile don't do that, its sad.. nothing but false promises. read more

Ryan was Amazing got me exactly what I was in search for , He was very easy to work with and very Knowledgeable Great Experience Will come back Definitely read more

Had a great experience at this TMobile store. We came here to switch from At&t, and not only were they able to cut our cell phone bill in half (yes, you read that correctly), but the customer service at this location; Gabriel in particular, was great. As I said, Gabriel was absolutely awesome. He talked us through all of the different options (I have a lot of questions), and all of the different promotions. He then helped us get all of our phones unlocked and our numbers ported over (maybe the most important thing). We had an issue with one of our phones getting unlocked and Gabriel was patient and helped us get it taken care of. Ultimately we were there for longer than I would have liked to be, but we never felt rushed and Gabriel helped us every step of the way. I'll also be coming back to try out their home internet. Recommend this location if you're looking to switch from a more expensive carrier. read more

I have been to a few other T-Mobile stores before but I've never had the level of customer service that Bobbie gave me. Bobbie was so sweet and patient with me. And helped me get my phone working again. Even though this store isnt exactly nearby, i will totally be willing to drive out of my way to have Bobbie assist me if i even need help again. plus she has the coolest nails :p read more

T-Mobile wireless used to be great until the Tower in Studio City was destroyed or removed by T-Mobile. Cellular still works, but Data will not. It's been three months now and T-Mobile plays dumb when you call. They tell you the tower has been replaced at Vantage and Coldwater, but this is not true. There is still no service. Spoke with a dozen neighbors on my street and they too have had to switch to Spectrum cable unfortunately because T-Mobile and Mint Mobile (that uses the same tower) have no data service, and at this rate, never will again. Just wish T-Mobile would be honest and stop playing dumb. They will tell you the tower has been replaced, but it hasn't. I still have Mint mobile and it can't find the tower anymore. read more

Carlos and his team need more then coffee to save this sinking ship. I watched as customer after customer walked out basically with the same questions they came in with. The "tech" guy is flippant his T-Mobile training has really gone to his head..and Carlos the manager is clueless wanted to help but then hid in his office while I was told I could not upgrade. Ok I did it online you could have at least discussed with me. I as a former retail manager I was embarrassed for you. read more

I have been with T-Mobile for over 9 years and have never had better results, however, if you live or visit SoCal you and need assistance or to make a purchase, you must go to the Studio City location and ask for Matt G. He is the most SUPERIOR TEAM MEMBER I have ever had the pleasure of working with, But, if you have to call T-Mobile, I hope you are fortunate to get EVAN on the line in California!!! He is the most knowledgeable and outstanding online team member to date!! An i am not easy to please but trust me these two Team members are outstanding!!! read more

So, I went on Sunday to surprise my mom with a new line and to upgrade my phone as well. My customer care representative was Baker. He was kind and patient, and was able to get both my mother and I upgraded phones. Today we had a few questions remaining, so we went back and found Baker. He went out of his way too explain everything in detail. We were a little slow in understanding the changes happening to the account, but Baker was incredibly understanding and patient, Abbas his communication was on point. I can give him nothing less than 5 stars. Thank you again Baker!!!! read more

My wife walks in with my son to buy a screen protector. They sell her a $40 screen protector that's indestructible. Some of us know we can get 3 for$10 on Amazon. This indestructible screen protector cracks shortly thereafter. They tell us we're SOL. Sorry. No warranty. Buyer beware. There's some shady business practices going on here. And if ur ready this...don't ever pay for expensive screen protectors. They're all the same. Go to Amazon. read more

Dropped in to get some help with my billing/ autopay issues. Chrissy was very patient and kind and made the visit so seamless. Thanks!

Unprofessional, just want to make sales. Disrespectful me and 2 other customers. Bryan store manager is unprofessional and running between customers read more

Who could imagine a trip to T-Mobile to handle no less than 4 matters could be such a lovely experience -- thanks, for the most part, to the wonderful, funny, friendly, totally efficient and cost-conscious help I got from Joshie. I stopped in on a Sat afternoon and it was BUSY. I was greeted by someone who said they would be with me shortly and the first person from the T-Mobile team who became available was Joshie. LUCKY ME. I started off by warning this bright-eyed, friendly fella that I had A LOT to cover: first, I needed to purchase a new phone for a new assistant and have it added to my monthly bill. Secondly, I needed a Wifi device for my business. Third, I was traveling out of the country next month and wanted to assure my international plan was up to the task and lastly, I wanted to switch over one of my employees from my business partner's plan to my plan. Honestly, I thought I would be there for HOURS. Within 5 minutes he handled two of those issues simply by looking up my plan and advising me. He was knowledgeable and fast! He made a thoughtful recommendation on which new phone to purchase and I got a 50% off deal in the process. For the WiFi he explained that I could try using my hotspot, showed me how to do it and told me if that didn't work I could come back in and purchase a WiFI spot but he didn't think I'd need it. Honestly, just that advice saved me over $200. And HE WAS RIGHT. I tested my personal WiFi spot for the purpose I needed it for last night and it worked GREAT. He set up my new assistant's phone AND through a T-Mobile special I received a FREE line that didn't cost me a penny. So to recap, I walked in thinking I would be there for HOURS. I was there for only about 45 minutes and at least 10 minutes of that was because I arrived at a busy time and they were helping other customers. I thought I would be spending hundreds of dollars. Nope, walked out spending $75. Also, had a nice chat with Joshie about my horses, him growing up in Utah and all kinds of stuff. Super nice guy and I will go back to this store just to have him take care of me / my telecommunications needs. He was so kind, helpful, knowledgeable, thoughtful, friendly and fast. For just a little while, Joshie made LA feel like a small town and it was really nice to feel welcomed and valued -- and for the deals -- I am also grateful. Thank you T-Mobile and thank you Joshie. Appreciate you! read more

I went into this store today with a device I purchase less than 24 hours after the purchase and they would not refund my total purchase. You are speaking to a person who claims to be the manager who has no name and neither do the either employees. I am speaking to this women and a guy very nasty interrupts and says we cannot do anything. If this in fact was the Manager then why would she allow an employee to speak on her behalf. The SIM prepaid card did not work or the device and they refused to give me my full refund. Beware if you go into this store as the people are very unprofessional and need customer service training. read more

**************BEWARE any "free gifts", it appears to be a way for sales associates to pad their sales.******************* In December 2022, after more than four hours of setting up a new family account and transferring the data of three phones, our sales associate offered me and my mother some free gifts. The gifts were three clip-on selfie lights and a digital tag like Apple's "airtag". My mom and I debated who would take the tag, I let her have it and took two of the selfie lights. Fast forward to July 2023: My mother gets the monthly bill, however, this month, I took a look at it because I traveled abroad and knew that I would owe my mother some extra $$ for international calls. While going over the bill I noticed two monthly charges for "OTHER DEVICES" with phone numbers we didn't recognize. One was for $5, the other was for $30. I called customer service and we clear up the $30 right away. Turns out the day after we went in together, my mother was having an issue with her phone and visited the T-Mobile store. Her sales associate tried to sell her on how great their modems are and said, "Here, just take it home and try it." My mom is in her mid-70s and couldn't figure it out, so she took it back the next day. All of this was in T-Mobile's records, however, we were being charged $30 a month anyway. They swiftly credited us back the $210 but why were we getting charged when the modem return had been logged in their system? Shady? We think so. However, the $5/month charge was for the tag given to us as a "free gift". Customer service explained that it WAS free, we were just paying for the monthly service. We said that was never explained to us, we didn't even know that the tag required service to be used, and my mother didn't know where the tag was because it had the value of a "free gift" and when she couldn't think of a use for it, she promptly lost it. We had to escalate our complaint in order to be credited for the $35 we'd paid in monthly charges and the $96 they say is the retail value of the tag, but they did it. This one is less shady on the part of T-Mobile billing, however, it was really uncool the way it was give to us as a "free gift". We asked if the sales associates earn commission on the modem and tag that they foisted on us and (not surprisingly) they do. **************Watch out for "free gifts", it appears to be a way for sales associates to pad their sales.******************* In general we've been satisfied with T-Mobile's service. We left AT&T after DECADES of being their customers and a huge rate hike. However, this experience has definitely left us wary. read more

I went into T-mobile the other day looking to get a new phone. I usually hate dealing with things like this but I got the best customer service from this guy Dijon! He made the whole process super easy for me and I love my new phone! read more

This place and the employees are always been helpful to me. I've coming here always for the past two years now since this is the close t-mobile where I live now. My daughter and I love coming here especially redeeming stuff for t-mobile tuesday. We got our phones in here as well and they help me fix some problems on my account. My family and I are been a loyal customers since I was 16. So that makes it 16 years using T-mobile. I think most of the employees here are very friendly and helpful. They already helped me a lot throught-out the years since I moved here. It's always a good experience in this location. read more

I have been with T Mobil for fifteen years and that being said they could care less. I purchased the new Iphone 14 that everyone wants and it had a terrible glitch that certain text messages would disappear after a couple of minutes. The persons name would be there, but is I went to the screen it was the wheel of death spinning on a white screen. They could not fix or replace the phone but have now charged me $70 as a re stocking fee. I am pretty sure that charging a re stocking fee for selling Faulty items is illegal, I don't have time to go all they way up the line on this so Sit with this. COMPANIES THAT DON'T CARE ABOUT THEIR CUSTOMERS WILL NOT SURVIVE. read more

I needed a new screen protector, which I was told I was part of my insurance plan I purchased and that I could get free replacements as long as I had the insurance. I went to the N. Hollywood location first, waited in line about 45 minutes to be told they didn't have one in stock to fit my phone size. So I left and drove to the Studio City location. The woman I spoke to said they didn't have the screen protector I needed either but they would order it and mail it to me. That was about 3 weeks ago. I never got it, I am sure they didn't order it. Probably threw my information away as soon as I left and laughed at me, that's the vibe I got. What a waste of time and energy to even bother going to both stores to get what was part of my insurance plan. I ordered one online and paid for it, it was easier than dealing with the terrible customer service T Mobile always provides. read more

Matt was so helpful and so was Carlos he even packaged my Tmobile return IPhone for me! Thats more than most boyfriends would do!!!! Ask for him and tell him because you saw my review. SO impressed by their thoroughness and he helped me with my issues. So glad he works here! read more

Studio City store: be ready for long wait on weekends. I waited over an hour. The manager Bryan C. has no clue on customer service. I waited patiently and when an employee was involved with a customer, I politely asked, "How long would the transaction take?"; Bryan rushed over to chastise me that I was interrupting an employee. Fortunate I had Bijon assist me--he was great! Have to give Bryan C a failing grade; but Bijon an A+. read more

This T-Mobile was awsome!! I needed a new phone, middle range and price. HENDRICK was the best! He gave me some options, I chose the phone I wanted, he set up everything for me, and after a short time I was out the door. Of course as soon as I tried to use my new phone, I had a million questions. A few days later I went back and JONATHAN helped me. One of the best. He answered my questions, showed me how to do what I didn't know how to do. He kept asking me, very nicely, if I had any more questions. He asked all the right questions to help me and told me if I needed any more help to feel free to come back anytime. Will always go to this T-Mobile store. THANK YOU HENDRICK AND JONATHAN Barbara read more

Rude people, horrible service. I don't recommend this location. Parking was horrible.

My boyfriend and I have been to many T-mobiles in Los Angeles, with that being said Krissy and Ivy from studio city were more than excellent and experienced with helping us and informing us of the issues we had encountered. They were very patient and took the time to walk us through the entire process making sure we left satisfied!! Once again thank you Krissy and ivy you guys are literally the best I will be coming back just for you guys. read more

I had a nice experience over at this store. Jodi was super helpful and nice. There is plenty of parking behind. It could be tough pending on business for the other stores. They can be busy, but also they could be super slow. Depends on the day! read more

This is the location that I go to ONLY because Milton used to work here. Haven't seen him in a while, not sure where he relocated. He was the best employee I've ever worked with. Super nice guy and knowledgeable and patient about everything. But I wanted to write this review because the new employees now are just as awesome. I didn't get all of their names but I recently worked with PJ (Pablo?) and Jayme (not sure if I spelled her name correctly either). They have both went above and beyond helping me and were so patient when I had a ton of questions. Thank you for your excellent customer service and knowledge of products and promos. The 4 stars and not 5 is because every Tmobile in general usually has a long wait, which just really sucks and I really wish they had a self service machine to pay bills. read more

Incredible over & above service! Kind, calm, solution oriented. Sonel & Krissy make a beautiful team. Thank you ladies!

Great customer service. I didn't have to wait long because there were enough employees hired who were professional technicians.

TERRIBLE CUSTOMER SERVICE! Save yourself the headache and head to another T Mobile. I came there today for some help changing my phone plan. There were only two customers in the store, and the 2 people working didn't say hello, or acknowledge me standing waiting patiently. After 1/2 hour of them ignoring me I left. Thanks for nothing guys! read more

I recently stop by this location, since I got my phone stolen :( I had to idea what was the process to get a new one. Thankfully I got the best service from Gabriel he was very personable, he had so much patience made everything so fast and easy. Go to Gabriel for all your phone needs!!! read more

I know most would equate going to your cell phone carrier store with going to DMV or having root canal, but Kristine made my visit to T-Mobile a positive experience. I went yesterday and am still on a high from being at the store. All the employees seemed great but I had the most interaction with Kristine. She was patient and knowledgeable. I can't say enough positive things about her. If I were her manager I would see to it she gets a raise and a bonus! Awesome work Kristine! read more

OK I have been coning here since 2013 and while the staff has changed, there customer service hasn't: EXCELLENT. Pleasant, knowledgeable, more than willing to help. I have T mobiles closer to me now since I moved. I'm sure they're all good. But I make it a point to come to this location with my tales of phone woes, lol. read more

The manager of this location was offensively unhelpful. I've been a Sprint Customer for 15 years and never had a single issue with a representative. As of the merger, T-Mobile employees don't want to waste their time helping sprint customers. If this continues, which it's looking to be that way, not only will I be leaving, a lot of others will be leaving as well. read more

I spent three days trying to switch over from another carrier-they could never figure it out. Everyone I spoke to, including going into the store, had different information. THE WORST, HORRENDOUS. I COULD THINK OF OTHER WORDS, BUT WHY BOTHER? read more

I recently got an iPhone 10Xs Max and needed to put in the E-SIM so went in to the store. We were immediately greeted by Dominic. I expected to spend at least 30 min to 1 hr in the store but we got lucky that Dominic helped us. He was very gracious and extremely knowledgeable with what we needed. Even added some humor into the conversation. We were in and out in 10 min. Thank you, Dominic! read more

Horrible service, horrible employees. Tried to rip me off so hard. I wanted a new phone and my account has perfect credit but they lied to me saying dosnt matter $1000 down no matter who you are. Such a scam shithole. I left and went to van nuys location and got brand new samsung s20 ultra for no money down. By the way this was a year ago now but this experience just came to mind and decided to share. The worker was from another store and he was in bed with the manager in more ways the one if you catch my drift. Such a system they had going for this scam. read more

This T-Mobile has some great employees. Not because they are making a ton of money for their corporate bosses, but because they are here to help YOU (Joe Consumer) save money and not blow dumb dollars on useless, overpriced crap. Case in point. My lovely feline decided it would make for a fun afternoon activity to eat my headset. Talent I tell ya. So being a woman of the world, I needed a new one, so I went to the T-Mobile store to see if my Sidekick was Bluetooth(leech on the ear) compatible. Well, to no surprise it wasn't, so I asked what other ear piece options I had. He walked me over to a turny thing (that's what those racks that spin are called) and pointed to a $32.00 ear piece. I looked at him and said, "Is that the only one you have?" Him: "Yes" Me: "Seems kinda expensive for an ear piece. I'm guessing I could find one cheaper somewhere like..." Him: "...You're right this isn't Radio Shack. That's down the street a few blocks" Me: "Oh silly me, I should have known, well thank you sir" Him: "No problem, people get lost all the time" Thanks T-Mobile :) read more

T-Mobile - Mobile Phones Near Me - Studio City, California

Jonny at t-mobile was exceptional and knowledgeable. Answered all my questions while being a great listener to all my questions. He fixed my phone in a matter of minutes. I recommend anyone with problmes come here read more