Lorenzo responded quickly and was very helpful and efficient, also provided good advices…read more He also did a remote problem diagnosis before coming in to save time, very thoughtful service. Very satisfied.

Called Phone Expert to fix a damaged landline phone connection. They responded quickly. We…read moreinadvertently gave Lorenzo some incorrect information about the prior phone hookup, he nevertheless patiently diagnosed the problem and solved the issue, professional all the way. Can't recommend this company highly enough.

Fusion Networking and Tech did a fantastic job on our Cat 6 cabling project. The installation was…read moreclean, well-organized, and clearly done with attention to detail. Everything was labeled and set up in a way that makes ongoing use and maintenance easy. Their pricing was fair and straightforward. On top of that, they were great to work with as they were very responsive, professional, and flexible with scheduling. Overall, we had a very smooth experience from start to finish. We'd highly recommend Fusion for anyone needing reliable, high-quality network cabling.

I work in a medical laboratory, and we're in the process of adding several new automated,…read morehigh-volume laboratory instruments, which connect over TCP/IP and transmit a substantial amount of data to our LIS system. The network design we inherited was not optimal, so we were looking at improving the topology while adding capacity. I was looking at several vendors to run some fiber from our chemistry room and one existing IDF back to our server room / MDF. I looked at several vendors and wasn't impressed. I had a vendor I'd previously worked with, but they weren't as responsive as I'd liked. This project is moving fairly quickly, and we needed someone to do the work sooner than later. During the process, I found Fusion Networking and Technology. I reached out to them for a quote, and received a call back the same day. I spoke to Gaspar, who was friendly, professional, and pleasant to speak to and work with. He came out to do a job walk the following week (I had some WFH days and various meetings, so the delay was on me, not on them). We discussed ideas, and then he sent us a quote (which was a good price and very fair), and contacted me to schedule the job. We happened to be in the office working on a Sunday, and he wondered if he could come out the same Sunday and start the job, which was a real treat. Gaspar and Junior drove out, showed up on time, and got to work. During this work, they were very careful respectful of our facility and laboratory instruments, and cleaned up after themselves. They completed the job at about the time they were scheduled to finish, and tested everything to make sure the fiber was performing well. The installation was tidy, attractive, professional, well-labeled, and they even left us a few extra fiber jumpers, which we didn't even know we wanted or needed. I tested all the runs myself and everything was connected at 10 Gbps, as expected. Unfortunately, now, we have to tidy up / mine out the old 66 blocks, mushrooms, cross-connect cables that happen to be OUR mess (which we inherited) and look horrible compared to the awesome work they did! But that's on us! If you need some fiber or cabling work, Fusion Networking is the way to go. Timely, professional, friendly, and affordable. I highly recommend them!

I attempted to add a new phone line online while keeping my existing number, and it completely…read morederailed my account. The number ported to the wrong line, and online customer service wasn't able to fix it. Thankfully, I went into the Van Nuys store and the manager, Kelvin, stepped in. He resolved the issue quickly and even followed up the next day when my iMessage wasn't working, resetting my PIN and making sure everything was functioning properly. After this experience, I highly recommend skipping the online system and going straight to the Van Nuys location for reliable, knowledgeable support.

The last time I went into that location was a nightmare…read more They were offering a discount on a phone. I wanted to just buy it outright. The young woman told me I had to make two payments on it before I could pay it off. That should have been my clue to leave. Sadly I didn't. She does the paperwork & I get the phone. That's when the horribly long wait started while she tried a bunch of things to move my info from the old phone to the new one. She 'worked' on it for about 2 hours and never made it happen... There were two additional employees present - a manager, and another staff person. The three of them were having a lot of personal conversation. I don't think that any of them were over the age of 22. (I'm being generous.) The only reason I bring up that is because the manager was clueless that part of the conversations was standard HR violation...that 1) NEVER SHOULD HAVE HAPPENED 2) NEVER BEEN SAID IN FRONT OF CUSTOMERS! She asked one of the guys to take over because she had to go buy some medication. She was having a female monthly problem. (She wasn't that delicate.) In the meantime while I had been waiting...forever...I started having a medical issue & had to go. I told her numerous times to stop, that I had to leave. She was either ignoring me or just plain oblivious. (I'm guessing she was oblivious.) Finally I got angry & raised my voice. That got the manager's attention. He came over and stopped her. They packed up my stuff and I left. I was on my way to the ER when I realized that I didn't have my phone, they hadn't put it in the bag!SOOO I had to go back and get it! The whole experience was pretty much a sh-t show. ~~~~~~~~~~~~ When I first started with T-Mobile that was the location I went to & I got great service. That continued for several years. However it has devolved down to this. I won't EVER go back there again. T-Mobile Corp needs to get on the ball. They need to hire managers who can do the job. The managers need to when staff members aren't actually doing their job & wasting customer's time. They need to make sure they provide good, appropriate customer environment. And for Pete's sake have HR train managers & staff about what is and isn't appropriate in the work place. That is, unless T-Mobile likes to be sued.

What A Disgusting Customer Service ! With a Brand New phone that is perfectly Fine, I had a…read morequestion about a particular setting to change the background color. The Manager Tiffany basically tried to sell me a NEW pnone. F you ! What a Scam Artist you are. On top of that another employer tried to BULLY me by saying "You walked in a T-MOBILE store, that what we do ! I'm a customer for 20 years that ONLY shops Tmoblie and I had a simple question about a setting and you don't want to help me. TERRIBLE SERVICE AND PLACE. Here is the picture of the Scam Artist Tiffany at the Sherman Oaks T-MOBILE next to Starbucks at 4550 Van Nuys blvd

Tl;dr: DO NOT GO TO THIS STORE. THEY COMMIT FRAUD…read more The associate named Sugar from this store opened an account for my in-laws without their permission. They went in to inquire about the senior plan, and she said they didn't have the plan. Sugar then kept giving them inconsistent information, and they gave Sugar their information to try and look up the plans that are available. After a long back and forth, they decided to leave and go to a different T-Mobile store. But when they got to the other store, they found out an account had already been opened for them. They had to go back and forth between stores and calling T-Mobile and it took them hours to finally get their account cancelled. After all of this, we called to make sure the store manager knew about the fraud, and store manager had the nerve to say, "don't call my employee a scammer." How do businesses like this still exist??!

Coming to this T-mobile location was my biggest mistake! Sales people, besides Jose , don't really…read morecare about me as loyal customer with 10+ family account with 3 lines. It sounds like T-mobile don't need me anymore! It was my worst experience with T-mobile ever ! Stay away- very unprofessional!

Garbage company!! I came in paid cash and got my phone approved for trade in. I mailed it in and…read morethey claimed it was damaged even though their rep approved the condition of the phone and they're trying to charge me full price

Brian of Circuit Genius is a true perfectionist. He is honest and detail oriented. His word is…read morehis bond and we were fortunate enough to have crossed paths with him. We live in the South Bay in house that was built in 1921 with lath and plaster so getting good WiFi is not easy. Brian spent a few hours assessing our entire house, Sonos system and TV's. He provided a thorough, detailed proposal that addressed our needs. He did not try to nickel and dime us or oversell as others tried to do. Brian goes above and beyond (went to Home Depot to buy mat black paint to hide marks behind the media room TV). The 4 people who work for him are impeccable and care about the job being done beautifully. We are so appreciative of his work and follow through. Brian came back twice to troubleshoot a technical challenge from old equipment, at no charge because he insisted the entire system work perfectly. Read the many 5 star reviews of Circuit Genius over the past 7 years, which are spot on- so very happy that we did.

UPDATE: THIS CONTRACTOR'S LICENSE IS NOW SUSPENDED DUE TO REFUSAL TO PAY A COURT ORDERED…read moreJUDGEMENT. My initial review stated that I was forced to file a lawsuit against Brian Staller / Circuit Genius (legally known as: Performance Telecomm) for breach of contract. The matter is now permanently settled by the court. After the vendor filed an appeal, the Los Angeles Superior Court ruled in my favor and found Circuit Genius / Performance Telecomm liable for breach of contract. Owner Brian Staller calls this a "frivolous lawsuit" in his response to my initial review, but the facts prove otherwise. In his response to my first post, Brian called the lawsuit "bananas-level false" and "frivolous." The fact that I won a judgment against this company not once, but twice--once at trial and again on appeal--means that two judges ruled in my favor, finding Circuit Genius / Performance Telecomm in breach of contract. The court's decision validated the vendor's refusal to honor two key contractual agreements: 1. The Refund Scam: The vendor refused to process an agreed-upon refund for a Yamaha receiver (which the contract stated had "No restock fee if not wanted"). Instead, he attempted to coerce me into a "settlement" that required me to sign a document agreeing to no online reviews, legal proceedings, chargeback attempts or warranty support for work done. 2. Deceptive Practices: After agreeing in writing to return to my home and install a network rack at "no extra charge," he later refused to do so unless I paid a new 2-hour service minimum. He then withheld equipment that I had already paid for and refused to refund the cost of that equipment. **This Contractor is now a Regulatory Liability** More than six months after the final judgment, Brian Staller / Circuit Genius / Performance Telecomm has refused to pay the court-ordered debt. His failure to comply with the judgment has resulted in severe disciplinary action: 1. License Suspension: The Contractors State License Board (CSLB), has suspended his license for failure to comply with an outstanding civil judgment. (See CSLB Record for Performance Telecomm; License 117708). 2. Business Lien: I have filed a lien against this business to attempt to enforce the judgement owed (See State of California Notice of Judgement Lien; File No: U250127585224). This business employs deceptive practices and does not honor contractual agreements. Brian is desperate to get 5-star reviews and refuses to accept anything less even if it means bullying and using intimidation tactics with his customers. A business that ignores its legal obligations, has a lien against it, and has its state license suspended should be a major red flag to anyone reading this. Do not put yourself through a lengthy legal ordeal with this vendor. Proceed with extreme caution.

FIVE STAR Service all the way....! Look, a phone is a phone,…read moreespecially in today's VOIP technology world. But, when you are in desperate need to speak to a human, you want a phone provider that will answer your call and handle your problem in real time! With S & W Communications that is exactly what you get. Steve and his team have been wonderful from my very first phone call. I own a very busy service business, so if I have no phones, I have no business. I was so frustrated with the phone system I had, I did not care about the cost. (shhh...our secret) I needed help! The transition was so smooth, not a beat was missed. Karen was and is phenomenal! I highly recommend this phone service. Looking forward to growing my business with S & W communications.

Honest and good work. They came out quick and helped out with a system we had no idea about. Will…read moredefinitely call them again and recommend them to others. Thanks!

Thank you for best customer service. They help me to find the phone. I liked really good prices and…read moreyou're really good customer service.

I went in to get a new phone. The data transfer took several hours, not sure why. When the phone…read morewas picked up, they said it was ready to go, but that my original phone had died. Why they let that happen at a literal phone store is beyond me. So I have the new phone at home and try to send out a text, and what do ya know, I cant because there's no SIM card. Also it doesnt seem like all my data was transferred over. I've never had a phone purchase go this badly.

I can't say enough good things about these guys! Shadhi and the team went above and beyond to fix…read morethe glass on my iPhone 16 Pro. As you probably know, replacing the glass on these phones can get really expensive, but they took amazing care of me and were completely honest throughout the process. Not only did they offer the best price around, but the aftermarket glass they used works perfectly. No lag, no issues -- honestly, I can't even tell it's aftermarket. It's not bulky at all and fits seamlessly into my phone case, just like the original. There was a small hiccup along the way getting my specific model in, but they handled it lightning fast and made everything right without hesitation. I highly recommend them: great service, great prices, and great people. My third time going to them between all of us and our family. We will be back.

My phone's screen was beyond cracked and they did a perfect job at fixing it very quickly.read more