What A Disgusting Customer Service ! With a Brand New phone that is perfectly Fine, I had a question about a particular setting to change the background color. The Manager Tiffany basically tried to sell me a NEW pnone. F you ! What a Scam Artist you are. On top of that another employer tried to BULLY me by saying "You walked in a T-MOBILE store, that what we do ! I'm a customer for 20 years that ONLY shops Tmoblie and I had a simple question about a setting and you don't want to help me. TERRIBLE SERVICE AND PLACE. Here is the picture of the Scam Artist Tiffany at the Sherman Oaks T-MOBILE next to Starbucks at 4550 Van Nuys blvd read more

T-Mobile - Terrible Customer Service. Stay Away from Her. Very Dishonest. - Mobile Phones Near Me - Sherman Oaks, California

Tl;dr: DO NOT GO TO THIS STORE. THEY COMMIT FRAUD The associate named Sugar from this store opened an account for my in-laws without their permission. They went in to inquire about the senior plan, and she said they didn't have the plan. Sugar then kept giving them inconsistent information, and they gave Sugar their information to try and look up the plans that are available. After a long back and forth, they decided to leave and go to a different T-Mobile store. But when they got to the other store, they found out an account had already been opened for them. They had to go back and forth between stores and calling T-Mobile and it took them hours to finally get their account cancelled. After all of this, we called to make sure the store manager knew about the fraud, and store manager had the nerve to say, "don't call my employee a scammer." How do businesses like this still exist??! read more

Be very careful. I went to this location to purchase a new iPhone and the salesman lied to my face THREE times about the cost of the phone, the cost of the plan & of the price of my wife's phone. I had to correct this at an actual T-Mobile store. Disgusting practices. read more

This location will absolutely rip you off. They are an "authorized retailer" NOT an actual T-Mobile. My boyfriend & I signed up for a plan & the sales person signed us up for the other (more expensive) plan without our consent. If it weren't for me going into an ACTUAL T-Mobile store, we wouldn't have caught it on time. Additionally, the salesperson got all of our information (name, address, auto-pay) wrong, even after I corrected him multiple times. It is now obvious he was just trying to make quick commission. They work fast; they hustle you to buy a new phone & BLATANTLY LIE about pricing as well. Our salesperson failed to mention that the quoted cost was not including taxes, fees, new line charge, etc. which we also asked multiple times. read more

I had an excellent experience yesterday when I went in to upgrade my phone. Bryan took care of the data transfer and set up everything on the new phone very efficiently. My only complaint is that an item that showed as in stock on their website was not actually in stock. I've experienced that at other T-Mobile stores as well so it could be a larger issue that the company needs to address. But the customer service for me at this location was terrific--thank you! read more

Hector was extremely helpful and very knowledgeable. He took care of us after being tortured by spectrum. Thank you Hector and Tiff. God bless you. read more

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1 - They misrepresented what the monthly cost of 3 phones was going to be. Then the person I had dealt with no longer worked there, and they were not interested in straightening out the problem. 2 - They were happy to sell me those 3 new iPhone 13s earlier this year, but when I asked for help in replacing a broken screen protection glass, they refused, said I had to buy it there at twice the price. AT&T is much friendlier. read more

Bryan, Luis, and Ellie are the only professional, friendly, and knowledgeable staff members at this location. The rest aren't professional, especially Julio, who treated us in a very inhumane manner. From the initial visit, he made several, big mistakes without ever apologizing and caused us to go to the store back and forth for 5 times. He didn't know how to set up my mom's replacement phone and came up with a different excuse every single time. Neither did he explain correctly about the wifi box, didn't set it up in the store, and sent us home with our 14-day free trial and the device never worked. We had to return it and get a new one, which Ellie kindly set up for us just like how it's supposed to be done. Every interaction with Julio just seemed like a burden to him, where he would just wrap it up to get rid of you faster, neglect your needs, just to move on to the next customer. The icing on the cake was his behavior today where he yelled at my mom over the phone, cut her off multiple times, and said that he can't help, although he was able to. My mom had called to clarify a bill and he was screaming at the top of his lungs saying that the manager is not there and he can't help, and when my mom said that she will report him, he said she can do whatever she wants. It was so intense that she asked him whether he was on drugs or something because of his obnoxious behavior. He has very little knowledge in his field, lacks the proper demeanor and experience to serve customers, and has severe anger issues, and zero work etiquette! Someone like him is a shame and disgrace, and rather ruins Bryan's reputation as well as T-Mobile's than being an asset. T-Mobile should really consider recording phone conversations at this location with customers, so that they can monitor rude personnel like Julio! As they say "one bad apple spoils the whole barrel", and he seems to be one of those bad apples read more

So I came to the store because I needed a screen protector replacement (free) because of the unlimited replacements tmobile offers and the representatives told me that tmobile just switched their policy. Mind you I got a replacement a few days ago for a different phone in my business account. I came to this store before with a friend and they gave us a hard time returning some headphones because we didn't like them. It was within the 14 day return policy and they said they can't accept returns? Like what type of store is this? Never coming back here again. Worst experience I had with tmobile in the last 5 years. read more

T-Mobile - T mobile store - Mobile Phones Near Me - Sherman Oaks, California

If I could Give 0 stars I would.....the customer service here is trash!!! They sent me to another T mobile to do something, they simply could've done themselves. Way to waste my time.. read more

Horrible costumer service! Completely ignorant. It's like talking to robots. I got my phone last minute last night and I pointed at a phone . They gave me the wrong one. I didn't realize it then because it was my first iPhone. They didn't confirm the model with me but I just assumed they gave me one I pointed at. By the time we finished paperwork and I left It was too late to come back that night. So I came back first thing in the morning at 10am trying to get the right phone and they wanted to charge me 70$ restocking fee. Of course they were blaming me and I was blaming them but truth is somewhere in the middle. It was a misunderstanding. It's not like I've used the phone for a week and changed my mind. I came back first moment I could. When u talk to them their attitude is like idgaf about how many people we turn away . They were helping somebody next to me with the same attitude as well. Like you're doing them a favor to shop there. At the end guy went back to pretend he's talking to the manager and said there's nothing we can do. I've been with Tmobil for over 10 years and I can see it's getting worse and worse . At the end it doesn't matter if u can pay 10$ less or more for your service. It's the people who make a difference in these companies and Tmobil doesn't get it. read more

I went around 5 weeks ago and ordered a phone from the manager Jordan or Jonathan, can't remember his exact name. He took down my information and told Me I would get a text with the tracking info and receive my phone in about a week. I never received the text but didn't think anything of it . 2 weeks later there's no phone . I called and spoke to someone who talked to the manager and apologized that they forgot to send out the phone and just put It In the mail 4 days ago. He assured me that I would be receiving it any day now in the mail and assured me that he would send me the tracking Info. One week later I call the store and leave messages with two people who said they would send the manger a message and I should get a call by the next day. I never received the call. Five days ago I called and spoke to someone who again reached out to the manger and he promised me he personally would call me in the morning with the tracking info. I never received a call. Yesterday I called and left another message and was Told the manager arrives at 5 pm and that he would call me . No one ever called again so I called back and left another message requesting a call back. As of today no one has called me. If this isn't the worst customer service I. The world then I don't know what is . Who ever manages this whole store should be ashamed at how these people are running it. I have no idea why something so simple has turned into something so complicated . This store is a mess if unprofessional people . I would not recommend coming here read more

I purchased a phone for my daughter for Christmas on the 21st of Dec. I went to the store to get personal help to get the proper assistance. I thought I was up grading a phone. Long story short. The phone I was assisted with has less GB than my daughters old phone, and glitches. I went to another store on the 27 and I was told I had to go to the store I bought it from, which is far, especially with my daughter sick on that day so I decided to wait. I left to Vegas the Dec 28 got back Jan 2nd sick with covid 19. It is now Jan 7 I got to the store at 11am a girl told me she couldn't help me it was past the 14 day I had to return the phone. She said maybe her manager Michelle can help but she doubted it because it was past the 14 days. I spoke to Bobby from customer care she told me only Michelle can help me, to return to the store at 12pm mean while I had to be at work at that time. Bobby said I can return on Tuesday (my day off) I thought yah right they don't even want to change the phone now. I left work at 2:30 to resolve this problem. When I spoke to Michelle she said she couldn't help me only customer care can. Upset I sat outside for another 45 min to speak to customer care and Bobby coincidently answered the phone. I said Bobby!!!!! I spoke to you this morning I didn't wait until Tuesday I left work and Michelle says she can't help me. I ran in the store put them both on the phone with each other to see who can help me. Michelle told Bobby "I don't understand why someone sent her back here when I cant overwrite the policy". They went back a forth while I was like wtf???? Mitchlle handed me my phone while Bobby was still speaking. First she didn't want to help me now she didn't want to help customer care help me. I was like who is going to help me???? No one here or customer care can get it togeter. Michelle the manager was real dismissive in trying to help me from the beginning. There is nothing she can do according to her not even her district manager. ???? I have been 15yrs a customer and never felt so insulted for the lack in interest to help me figure out how to exchange the phone for another with more storage (which was a gift). If I would of bought the phone online I would of met the grace period and had 6 more day to return it without a problem. For Gods sake It was under the Christmas tree for 4 days. Michelle's solution to my problem is to take it to best buy and trade it in???? Mean while I am forced to pay for the phone monthly. I am appalled of the lack of customer service and interest to helping me resolve my problem. Update Jan8 after all that Michelle is the only person that could help me and she decided to make it her business finally and surprisingly to help me. I am still waiting on a label to return the worthless phone and am waiting for the real upgraded phone in the mail. I am still in shock that Tmobile being such a large company that it is had no one to resolve my issue until I invested 2 days of my life looking for help. Update It is now Feb 2 Michelle and her district Manager Alejandro dragged this for to long causing me the most anxiety in years. A North Hollywood store and Toni from customer care got me a label to ship back the phone. They promised me I never have deal with the store or Michelle ever again and I am relieved. This store has no tmobile team of experts. Expect to get no proper service or resolutions here and purchase your phone on line not in store. read more

T-Mobile - Receipt - Mobile Phones Near Me - Sherman Oaks, California

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Best T-Mobile store in the area. Regardless of your issues, they're helpful with all T-Mobile and Sprint issues. read more

T-Mobile - Mobile Phones Near Me - Sherman Oaks, California

This store recently became t-mobile. Although we are super unhappy with sprint I am here to write a review for Jonathan. My dads phone number was stolen 4 different times and Jonathan was always there to help. He had always been so patient and works actively to resolve any problem. He's professional, knows what he's doing and provides the best customer service. Sprint, you suck. But give Jonathan a raise. read more

Excellent friendly customer service! I arrive close to closing to purchase a new phone. Customer Service Rep was patient knowledgeable and very helpful. read more