Update #HunterCommunications has confirmed they are applying the $60 month I paid in advance and…read moreconsidering the account settled. I appreciate the professional closeout, and I want to note that publicly. For context, my decision to leave was based on a longer pattern, not a single ticket. Over roughly a year and a half, I dealt with recurring instability and spent a lot of time troubleshooting on my side and working with support. I replaced equipment early on and kept trying to make it work, but reliability never reached the level I need. The last straw was a customer engagement issue. I made a LinkedIn post describing what I was experiencing. A company leader commented on the post, but the response was directed toward another commenter and not to me, the customer who raised the issue. That moment clarified where the consumer experience sat in the priority stack, at least from my perspective. On December 12, 2025 I took the equipment offline due to reliability concerns, returned it on December 17, 2025, and moved back to Xfinity. In my environment, stability returned immediately after the change. I also want to give credit where it is due. Aleas (pronounced "ah-lee-s," and I apologize if I have the spelling slightly off) made me feel like I mattered as a customer in this situation. Jennifer did as well. In my professional estimation, both deserve a raise. The only other positive experience I had was the installer, who was a genuinely friendly and professional guy. I am sharing this as a factual update for anyone researching providers. I appreciate Hunter resolving the billing cleanly. At the same time, based on my experience, I cannot recommend their consumer service for situations where consistent reliability and direct customer communication are critical. I hope they continue improving the consumer side, because the infrastructure can be strong, and the customer experience should match it. *********** Original Review Based on my experience, it is my professional recommendation not to buy Hunter Communications fiber service for residential use. I paid a month in advance, spent about a year and a half troubleshooting stability problems, and ultimately had to go back to Xfinity to get reliable service again. I am a Technical Consultant with 30+ years in support, hardware, and software, and I exhausted every reasonable step on my side before giving up on their connection. Hunter knows their equipment has been offline at my location since the 11th, yet they are keeping the month I paid in advance and are now trying to charge me roughly another $100 on top of that. From what I can tell, somewhere around 95% of their revenue comes from government and enterprise contracts. Any business they lose on the consumer side does not appear to affect their bottom line in a meaningful way. They grew up servicing government clients and, in my opinion, they operate like a government contractor, with the same IT and responsiveness shortcomings I have seen in that world. To be fair, the customer service representatives I spoke with generally seemed to care and tried to help. My concern is with upper management and policy. In my view, they show very little interest in doing what is right for consumer-level customers, even when the service has been unstable and that fact is well documented.

I used to have Mac Online for internet service and they were perfect. They sent someone the same…read moreday or the day after and repaired the line perfectly. Since Hunter bought them, I've had nothing but trouble. The expect a 78-year-old woman to dig a trench for the cable. The dish is 100 ft. from the house. It's only to cover the cabel, probably 3 inches deep. WHY couldn't then do it? The one time I called for a repair, they took a week to send someone. When I finally canceled, they stole $103 for the next billing cycle saying some garbage about how they couldn't refund me because it was for the month coming up. WHAT? Then they said they couldn't give me the money due that I didn't use. THEN they hung up. I could take them to small claims, but that's way too much time to waste. Don't use Hunter. I got T-Mobile that just plugs in, is less than half the price and works perfectly.

Five star. Twice now we had the privilege to deal with Ralph. Couldn't ask for a better salesman.read more

They told me one thing then the next day they totally changed everything, straight up liars. I paid…read moreoff my phones and still got the shaft, just not right, just sayin. I won't give names, but watch out when going to this t-mobile store at Mohawk in springfield oregon

The day I moved into my apartment I called and asked about internet and they were out here in less…read morethan 2 hours. I was offered options that other larger companies said were impossible or unavailable in my area. This is a small company who is dedicated to their customer base. I strongly recommend doing business with people like this. 6/5 stars. Thanks, guys.

From the owner: We offer internet services where others say NO! I have 6 different internet options available for…read morethe best Internet experience possible! I strive to provide service where others can't! I'm always adding more options so check back often.. i now have a streaming option with all movies and TV channels with no monthly cost ever again!

DFN technicians try to make you feel as stupid as possible even when it isn't your fault. They…read moretalk down to you even trouble shooting and ALWAYS 100% of the time tell you it's not their fault. Don't get them if you have a choice. Go with anyone BUT them!

Douglas Fastnet. Inept. I mean they know nothing about…read moreinternet or phones. Need support? Call Charter. I hate Charter their product is crap. DFN has great product. But they are poorly trained. Support must be fresh out of college. They know basically nothing. They read off basics that tell me they are uneducated and should not be working in support. They get a 1 star. Because every single time I call. They act stoned, like now idea what they sell you. BAD BAD SERVICE. They came from Megabytes which makes sense as that place was a security risk the day it opened. DFN is safe, but horrible support.