BEWARE, of these T-Mobile Representatives sharing your personal data such as Driver's License information, phone number, etc. to scammers, gang stalkers, and hustlers within the community utilizing Meta AI glasses to capture personal data. While in-store trying to change my phone#, the representative tried to push certain numbers off on me. Typically these phone#s have constant scam calls and FaceTime scam calls. I wanted a particular area code & zip code that I mainly conduct business. The representative writes my new number in large print on the top of the confirmation sheet. Mind you the sheet has the new number written in small print. But to ensure the number was visible with the Meta AI Glasses he wrote the number in large print. The new phone number I received was hacked and the entire phone had to be reset with all logins & passwords changed within 24 hours from the in-store visit. Also, it took several tries for him to capture my Driver's License for account verification. Again sharing personal data to these scammers within our community. This didn't click until I woke up the next day and my phone was hacked. Do not go into these T-Mobile stores to update your account, change your phone, transfer data, etc. Call 611 for customer support for any general concern or technical support at 1800-692-7753. read more

Poor customer service. Was a loyal customer for many years and wanted to upgrade my daughter's iPhone 13. Upon inspection, the clerk said an indicator inside the sim slot indicated moisture. I looked but could not see the indicator. Clerk said the would not give any credit for upgrade. Discusted, we to AT&T. They said the would give $800 credit for a new iPhone. So, I upgraded all 4 of our phones for no cost and signed up for their service, and also switched home Internet for their fiber service. When I called TMob to cut off the Internet they asked why. I explained what happened, and they said they apologized and said they would rectify the situation if I switched back. I politely said it's too late, I already switched. read more

This store is very poor customer service First of all they don't have whatever we are looking for but they told us they can go get other store very quick but we been waiting for almost two hours but still didn't bring it so we ask where is that phone then they told me it's William cayon which takes about over hour and traffic time so more then that anyway that not case Problem is store manager she is very poor skill and very rude and no smile no apology and talk back to customer and she said wait 20 more minutes.... So unbelievable I really don't know how she could be a store manager??? Never go here But other employees his name is Jeremy he was good so I stayed and purchased two phone Thanks to him but ya need to something about her maybe retraining her??? read more

I went in added two lines for my young kids and was persuaded on a watch was told my bill would be roughly about $245.00. I ask multiple times because I didn't want no surprises. The gentleman (Manager) even used a calculator to get this estimated bill. I was previously paying 176.00 before adding these. My bill more than double to $370.00. How is this a family plan deal/discount???When I went back was told I got all promotions supposedly. When I stated I ask you my calculated monthly bill was no where near $400.00 he just said ya. He was also pushing internet that day..pretty much every service immensely. He definitely didn't care about me as a customer and that he completely mislead me. Scam Scan Scam ..def not family or additional line plan discounted. Absolutely rip off didn't save me I more than doubled. So please beware!!!!! read more

Me and my fiancé there there today and we tried to get his phone traded in but they kept holding off on helping us, the employee that helped us just kept checking her phone and barely was any help at al only to tell us last minute that the phone we tried getting was out of stock, maybe please start off with hey we don't have the phone in stock, worst customer service ever do not recommend going here read more

This store used to be pretty horrible. I'm so glad they put a new manager in here. Robert and his team are the best!. Sometimes there is a long wait but I prefer to visit this store because they know their stuff. read more

Do not go to this location. We went to get a new phone that he never activated, never ported over the number and the phone had data declined. When I already had 4 lines set up to include unlimited data. He literally went in and changed that. Poor poor customer service from this location. He had no idea what he was doing, if I hadn't have already bought the lines, T-mobile would have lost a customer. If Oscar is any indication of the service I will be receiving, I might want to re-think this and go back to AT&T ASAP!! Sundance location!! read more

We bought a tablet from another provider, because the two females working the day I went in for an upgrade were soooooo rude..... To long of a story but trust me the customer service at this location is by far the worst I have ever encountered. read more

The employee was really rude, she had a really bad attitude, I told her was was going on with my account and the issue that I had, and she said " they can help you, I can't and have a really bad look, she's blond with blue eyes, worst costumer service! She's the reason I'm not going back to that store, I told her "you have a really bad attitude, have a nice day" she said oop okay idc" like hello, when you're working with ppl you need to be nice, friendly and polite wth was that ! read more

I have always had a Samsung Phone and last week my phone got a virus that shut it down. So I went to the Metro store and the convinced me to purchase a T-Mobile brand phone REVVL 6 Pro. Not only is it a terrible phone, with a bad battery life, all the features are flawed. They would not allow me to return or exchange this phone. I contacted TMobile and not only did they refuse to help me but they do not stand behind their product, please do not purchase any T-Mobile brand phones. I am now stuck with a phone I will not use. Because I just purchased anot Samsung phone which are amazing read more

The ONLY reason I'm giving this place any stars at all is because of the rep Davida that helped my fiancé and I. She was a breathe of fresh air and was very welcoming and polite. I felt like that other women working at this location have an attitude and are very dismissive. Customer service is not a strong suit at this location and a refresher course on how to treat customers wouldn't be a bad idea. I had to educate one of the employees on how they should properly speak to customers because I couldn't tolerate her attitude and poor demeanor a minute longer. If you ever have to go to this location ask for Davida. Her customer service is amazing and I'll forever be a customer as long as she works there. read more

T-Mobile - iPhone 13 Pro for the win!! Love this phone, especially the color! - Mobile Phones Near Me - Round Rock, Texas

If I could give it zero I would got dream as support she walked over slowly first and her demeanor was awful like she didn't want to be there. She also had to call her boss cause she didn't know how to switch over an unlocked phone cause I got it from eBay. Overall she didn't didn't care for that matter and was honestly overall rude I wouldn't recommend this store since as she said it's a third party store and should wouldn't be able to do the things we asked and to call 611 number and wished us luck. Overall shitty store and shitty support especially from DREAM read more

Employees were rude, didn't have knowledge of phones that have been released, waste of time. Save yourself and go to the wolf ranch or the other location near HEB on university. read more

I am proud of T-mobile and a very happy customer. 3Years ago I switched to T-Mobile and they've been great! I usually use their phone customer service. Every time I interact with T-Mobile I have the pleasant experience of interacting with another human who is thoughtful, concerned about how I'm doing, what I need and how to most efficiently solve my issue. My experience this week has been amazing. Our family needed phone upgrades. One of the sales guys suggested that my hubby and I divide our service and both optimize our senior discount which saved me a lot of money. We ordered phones for Christmas but our teen informed me too late that she would never want a sherbet colored phone. I had already ordered green but I called and my helpful sales rep. She listened, verbally summed up my concern, spoke with her boss and got me a new black phone delivered in 24 hrs. Any other company would have made us wait till the 1st item had been returned. You ROCK! Thank you for great customer service and for saving Christmas at our house. read more

The most absolute worst service I've ever experienced. The two lady's that were working at the time didn't even want to help help me and when she decided too and said "what fo you want" ..... like ummm hellooo??? I actually thought about switching services until I met the very rude employees. This place needs to re-evaluate its staff. read more

My iphone started acting up today. Went in, decided to upgrade to 12pro max. The female associate who helped me was great-very cheerful and efficient. Very happy with customer service. read more

Honestly I'll just get the positives out of the way first. The workers are all decently nice, but the misinformation I was given depending on the employee was abysmal. I was told at first about the new IPhone 11 deal, trade in an iPhone and transfer a number to get 700 towards it, sounded too good to be true, and that's because it was. I was originally told that the 700 would be put down on the phone, leaving only what was left to be paid upfront, giving me an unlocked phone that I owned. This made no sense in hindsight, as why would they basically just give away a new phone for free unlocked, meaning I could leave T-Mobile right after that? I took the bait like a fool, and in my haste spent quite a bit to unlock my phone from ATT to transfer my line over. I already had another phone to trade in, and I was just waiting for ATT to unlock the phone. The unlock process involved me being unable to restore my backup, so I lost a bunch of stuff for my phone, good job ATT, or maybe Apple if I take ATT's word for it. Anyway, not 2 days later, I go back to this store to proceed with the deal, and what do ya know, a different employee now has a totally different story. The 700 is a credit that is applied to the phone, but even for the cheapest model, you'd still have to put down a deposit, and be on a 2 year monthly payment plan before it's fully payed off. I explained that I was told an entirely different story, but it's not like anything could be done. So here's my question. Why the misinformation? Why the lies? I looked up the details myself after getting told the truth, are you telling me the employees can't get this information even easier than me? While ATT and Apple are both also at fault in the equation, it was the original guidance I got from T-Mobile that led down this path of failure. I spent 100s or dollars, wasted time, and lost things from phone, all for nothing. This is not an indictment against T-Mobile itself, but this store. How can employees be on totally different wavelengths when it comes to a deal with a specific set of rules? It's dishonest. This store wasn't the only the one that fed me the false narrative, leading me to wonder if this is a bigger problem than one store. All I ask is for honesty when being told about offers, promos, anything really. Do the people who walk into the store a favor and give them the correct information, it'll make life a lot easier. read more

Just went in here, waited for 45 minutes, 3 staff members working, all busy with customers. Never acknowledged us or apologized for the wait. Got sick of waiting, left. Went back an hour later. ALL THE SAME CUSTOMERS WERE STILL THERE. T-Mobile lost a customer today. Zero customer service and apparently zero ability to streamline their process and show that they value the customer's time. Ridiculous. read more

Great customer service. We have been with TMobile for 17 years and this is our store of choice. We have 5 phone lines and a tablet all from this store (over the last 17 years). We recently had an iPhone in activation lock and had to jump through tons of hoops for Apple. It was a nightmare. This store manager did his best to help me out. I am grateful. read more

Needed to speak to someone for 30 seconds. There were two people inside... So I walked up to the door. I understand it is after hours. Only one was needed to assist the people in the store. I called. The young gentleman behind the counter not assisting the people says to the young female after looking out the window and seeing me... I'm not getting that. Is that acceptable behavior? Then I called customer care and 45 minutes later I'm still waiting read more

Took forever to even be acknowledged Ans when I was they were so hooked on getting me signed up today. I just wanted my questions answered so I knew I was making the right decision. I felt like they got aggressive because I did not choose to sign today. read more

I wen to the store to get help when my phone had a software issue. The staff went out of their way to help. THALLYTA did everything she could including letting me use her phone to call customer service. Even though we could not fix my phone I left feeling that Thallyta did more than anyone could have done. The staff in this store understand what customer service is all about and how to treat people. read more

Do not go to this location!!! I was a first time T Mobile Customer and I wish I never even purchased my phones here! I had this one lady , lack of information and no people skills ! I told her that I was new to all of this ! She ran my information, point me to the phones that where affordable. She even told me that I didn't have to put anything down but I ended up paying more! I purchased the phones. I went back the store to return the items because I wanted to purchased something better . All I got was a rude and unfriendly same lady ! All she said was you owe money ! No help , no options and no information! Go to another store and get someone nicer. Someone that will make you happy about purchasing a phone and not to regret everything. The manager Liz there will not put the customer first !!! She will just stick for the employee first. read more

Stopped by today to get a replacement sim card. Learned not all SIM cards are created equal and the one I had did not really work well with my phone. Salesperson at this location was great, in and out in 5 minutes no questions, just took care of me. Keep up the good work! read more

This is about the corporate billing though I did signup at this store. I wanted to not have a contract and save money from my prior provider, but T-Mobile ended up costing more. Continual billing problems with T-Mobile so I went back to my old provider as soon as my phones were paid off. When I switched, I experience slow unlocking of some of the phones on the account. One supervisor told me it would be over two weeks to switch a paid-off phone!!! And the review prompting event--a surprise bill after having called T-Mobile to pay off balance and was told I owed $0. Don't be tempted by a lower price ploy. They extract their rates in other ways. read more

Really bad place the service is not good at all this is my second time in this location and always last visit worst them the previos one